--- description: Busca información actualizada sobre KnowledgeOwl en GetApp Colombia. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara KnowledgeOwl con productos similares hasta encontrar la opción adecuada. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: KnowledgeOwl: precios, funciones y opiniones | GetApp Colombia 2026 --- Breadcrumb: [Inicio](/) > [Software de servicio al cliente](/directory/231/customer-service/software) > [KnowledgeOwl](/software/91819/helpgizmo) # KnowledgeOwl Canonical: https://www.getapp.com.co/software/91819/helpgizmo Página: 1 de 11\ Siguiente: [Página siguiente](https://www.getapp.com.co/software/91819/helpgizmo?page=2) > KnowledgeOwl es un software de gestión de conocimientos y documentación que ayuda a crear bases de conocimiento. Permite crear y compartir online manuales, instrucciones, páginas de ayuda, guías de usuario, documentación de software y más. Permite crear rápida y fácilmente portales online, manuales y sitios de ayuda para clientes y empleados por igual. Ahorra tiempo y dinero compartiendo conocimientos e información. Este software de base de conocimientos se puede usar para crear bases de conocimiento internas de la empresa, así como para crear portales de autoservicio para los clientes. Ayuda a los clientes a ayudarse a sí mismos creando preguntas frecuentes online, documentación de software técnico, manuales de usuario, guías y folletos. También permite crear manuales de formación de los empleados y manuales de la empresa para optimizar el proceso de contratación de personal. > > Veredicto: 237 usuarios lo han valorado con **4.8/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.8/5** | 237 Opiniones | | Facilidad de uso | 4.8/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.9/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.8/5 | Basado en las opiniones generales | | Funciones | 4.7/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: KnowledgeOwl - **Ubicación**: Broomfield, EE. UU. - **Constitución**: 2015 ## Contexto comercial - **Precio inicial**: US$ 100,00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop) - **Idiomas admitidos**: inglés - **Países disponibles**: Albania, Alemania, Andorra, Australia, Austria, Bielorrusia, Bosnia y Herzegovina, Bulgaria, Bélgica, Chequia, Chipre, Ciudad del Vaticano, Croacia, Dinamarca, Eslovaquia, Eslovenia, España, Estados Unidos, Estonia, Finlandia y 56 más ## Funciones - API - Acceso móvil - Alertas de correo electrónico - Alertas y notificaciones - Almacenamiento de documentos - Almacenamiento seguro de datos - Archivo y conservación - Arrastrar y soltar - Biblioteca de contenidos - Búsqueda de texto completo - Búsqueda/filtro - Campos personalizables - Catalog Management - Chatbot - Comentarios/notas - Control de procesos de aprobación - Control de versiones - Controles o permisos de acceso - Creación de documentos - Creación de informes y estadísticas ## Integraciones (en total: 4) - Freshdesk - Slack - Zapier - Zendesk Sunshine ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica ## Categoría - [Software de servicio al cliente](https://www.getapp.com.co/directory/231/customer-service/software) ## Categorías relacionadas - [Software de servicio al cliente](https://www.getapp.com.co/directory/231/customer-service/software) - [Software de gestión del conocimiento](https://www.getapp.com.co/directory/257/knowledge-management/software) - [Software de gestión documental](https://www.getapp.com.co/directory/284/document-management/software) - [Software de gestión de experiencia del cliente](https://www.getapp.com.co/directory/601/customer-experience/software) - [Software de base de conocimientos](https://www.getapp.com.co/directory/2823/knowledge-base/software) ## Alternativas 1. [Guru](https://www.getapp.com.co/software/123167/guru) — 4.8/5 (639 reviews) 2. [Connecteam](https://www.getapp.com.co/software/105401/connecteam) — 4.6/5 (5203 reviews) 3. [Confluence](https://www.getapp.com.co/software/90949/confluence) — 4.5/5 (3680 reviews) 4. [Document360](https://www.getapp.com.co/software/120723/document360) — 4.7/5 (291 reviews) 5. [Freshservice](https://www.getapp.com.co/software/91351/freshservice) — 4.5/5 (714 reviews) ## Opiniones ### "Simple yet robust and OUTSTANDING Customer Service" — 5.0/5 > **Kristen** | *20 de noviembre de 2018* | Software informático | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: - Robust - Easy to use - Customer Service (top notch\!) > > **Puntos en contra**: None that I can think of right now. This company is really doing a great job and from our standpoint is a leader in the knowledge base space. > > When looking to replace our current customer support portal, we looked at several options. Knowing that we wanted a self service platform to maintain documentation, videos, demos, etc., Knowledge Owl (KO) came out on top. Their out of the box solution had much more functionality for the money and was solid. Once we started uploading content, we had several questions as new users typically do, but the team at KO was ALWAYS ready, willing, and able to assist. Not being the most technical person, I never once felt like I was bothering them. We also had the KO team assist with integrating our ticketing system and mirroring the CSS of our public site. All was fairly seamless and the team was extremely responsive throughout. Being that we built our KO site as private where our customers need to log in to access company-specific information, we also utilize KO's password management. Overall, I could not be more pleased with this solution and the KO team. They are really fantastic, extremely responsive. And, they are constantly improving the platform\! Great product and Great People\! Thank you KO. We look forward to working with you for a VERY long time to come... ----- ### "KnowlegeOwl in South Africa" — 5.0/5 > **Mahlaga** | *14 de febrero de 2024* | Servicios de información | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Ease of setup. Best software for documentation. KnowledgeOwl can also be used as a learning management system for educational materials. It is Owlsome. > > **Puntos en contra**: Only one author can write articles in KnowledgeOwl. ----- ### "Love the Finished Product, Back-End Lacking" — 3.0/5 > **Kate** | *12 de abril de 2016* > > I like the way everything looks on the front-end and think the search feature is awesome (could populate options a little faster though). The finished product looks polished and is really effective in helping to make organizational info widely available. I also like the "suggest an article" feature and the rating/feedback option for other articles. The overall layout/look is intuitive and easy to navigate. On the back-end, the format for writing articles could be way better. For example, when editing articles, it's hard to tell what the font is. The roundabout way to add pictures is also inconvenient. Copy/Pasting from another source is also difficult. When you've been inactive for a period of time, Knowledge Owl will kick you out without saving your work which can be very detrimental. The addition of Auto-Save would be amazing\! ----- ### "KnowledgeOwl is Awesome" — 5.0/5 > **Nick** | *8 de julio de 2025* | Tecnología y servicios de la información | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: KnowledgeOwl has a super supportive staff that has always been attuned to the needs of the entire technical writing community, from individuals through to large organizations. > > **Puntos en contra**: Although it is not their primary use case, I do wish their platform had more options for single-source publishing. > > My experience has been consistently excellent. My communication with them is honest and respectful, but also personal. I do feel they care about me as a person. ----- ### "HelpGizmo is a great product with a great team at a great price." — 5.0/5 > **Josh** | *6 de noviembre de 2014* > > **Puntos a favor**: Permissioning by article level Great article WYSIWYG editor Outstanding customer service Variety of layouts Fantastic price Integrates with Zendesk ticketing Fully customizable with a little CSS > > **Puntos en contra**: Truly can't think of any > > We were using Zendesk for our knowledge base because they were also our ticketing system, but I got frustrated with slow development timelines for some features core to our organization. We reached a tipping point and needed an alternative solution. After looking into over a dozen options, I discovered HelpGizmo. Not only did they already have the core features we needed, they were genuinely interested in building the best product possible and asked about the other pain points that existed with our previous service. They were willing to iterate on their product quickly and excellently to make it something even better than the great product I had discovered. It was such a different experience to see how quickly they responded and rolled out really great features that create a lot of value. Best yet, we still use Zendesk for ticketing but HelpGizmo is now our knowledgebase and Helpgizmo integrates with Zendesk so we get the best of what each company offers. Going with HelpGizmo was a great decision and working with their team has been a true pleasure. Highly recommend\! ----- Página: 1 de 11\ Siguiente: [Página siguiente](https://www.getapp.com.co/software/91819/helpgizmo?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.com.co/software/91819/helpgizmo) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Datos estructurados