---
description: Busca información actualizada sobre Salesforce Service Cloud en GetApp Colombia. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara Salesforce Service Cloud con productos similares hasta encontrar la opción adecuada.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Salesforce Service Cloud: precios, funciones y opiniones | GetApp Colombia 2026
---

Breadcrumb: [Inicio](/) > [Software de servicio al cliente](/directory/231/customer-service/software) > [Salesforce Service Cloud](/software/91754/salesforce-1-service-cloud)

# Salesforce Service Cloud

Canonical: https://www.getapp.com.co/software/91754/salesforce-1-service-cloud

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> Interactúa con tus clientes independientemente del momento y del lugar. Ofrece servicio en todos los canales, en cualquier dispositivo. Empodera a tus clientes mediante comunidades. Realiza un seguimiento de métricas clave de centros de contacto en tiempo real. Permite que cada empleado ofrezca un servicio excepcional en todas las interacciones.
> 
> Veredicto: 824 usuarios lo han valorado con **4.5/5**. De los mejores valorados en **Probabilidad de recomendación**.

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## Estadísticas y valoraciones rápidas

| Métrica | Calificación | Detalles |
| **En general** | **4.5/5** | 824 Opiniones |
| Facilidad de uso | 4.1/5 | Basado en las opiniones generales |
| Asistencia al cliente | 4.3/5 | Basado en las opiniones generales |
| Relación calidad-precio | 4.2/5 | Basado en las opiniones generales |
| Funciones | 4.4/5 | Basado en las opiniones generales |
| Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) |

## Sobre el proveedor

- **Empresa**: Salesforce
- **Ubicación**: San Francisco, EE. UU.
- **Constitución**: 2003

## Contexto comercial

- **Precio inicial**: US$ 0,00
- **Modelo de precios**:  (versión gratuita disponible) (Prueba gratis)
- **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (móvil), iPhone (móvil), iPad (móvil)
- **Idiomas admitidos**: alemán, chino, chino tradicional, coreano, español, francés, inglés, italiano, japonés, neerlandés, portugués, sueco, tailandés
- **Países disponibles**: Alemania, Arabia Saudita, Australia, Austria, Brasil, Bélgica, Canadá, China, Dinamarca, Emiratos Árabes Unidos, España, Estados Unidos, Filipinas, Finlandia, Francia, India, Indonesia, Irlanda, Israel, Italia y 14 más

## Funciones

- AI Copilot
- API
- Acceso móvil
- Acciones activadas por evento
- Acciones preventivas y correctivas (CAPA)
- Alertas de correo electrónico
- Alertas de riesgo
- Alertas y notificaciones
- Alerts/Escalation
- Almacen de archivos
- Almacenamiento de documentos
- Aplicación móvil
- Arrastrar y soltar
- Asignación de recursos
- Asset Lifecycle Management
- Autoresponders
- Base de datos de clientes
- Base de datos de contactos
- Base de datos de empleados
- Biblioteca de contenidos

## Integraciones (en total: 17)

- CRM Analytics
- Elastic Enterprise Search
- Five9
- Gainsight CS
- Helpshift
- InGenius
- LiveOps
- Natterbox
- NiCE CXone
- Quip
- Salesforce Marketing Cloud
- Salesforce Platform
- Salesforce Sales Cloud
- Salesforce Starter
- Talkdesk

… y 2 integraciones más

## Opciones de asistencia

- E-mail/Help Desk
- Preguntas frecuentes/foro
- Base de conocimientos
- Asistencia telefónica
- Asistencia 24/7
- Chat

## Categoría

- [Software de servicio al cliente](https://www.getapp.com.co/directory/231/customer-service/software)

## Categorías relacionadas

- [Software de servicio al cliente](https://www.getapp.com.co/directory/231/customer-service/software)
- [Software de gestión del conocimiento](https://www.getapp.com.co/directory/257/knowledge-management/software)
- [Software para call center](https://www.getapp.com.co/directory/275/call-center/software)
- [Software de help desk](https://www.getapp.com.co/directory/287/help-desk-ticketing/software)
- [Software de ITSM](https://www.getapp.com.co/directory/292/it-service-management-itsm/software)

## Alternativas

1. [Salesforce Sales Cloud](https://www.getapp.com.co/software/90378/salesforce) — 4.4/5 (18777 reviews)
2. [Zendesk Suite](https://www.getapp.com.co/software/9448/zendesk) — 4.4/5 (4079 reviews)
3. [LiveChat](https://www.getapp.com.co/software/8385/livechat) — 4.6/5 (1721 reviews)
4. [LiveAgent](https://www.getapp.com.co/software/91301/liveagent) — 4.7/5 (1777 reviews)
5. [Freshdesk](https://www.getapp.com.co/software/10317/freshdesk) — 4.5/5 (3414 reviews)

## Opiniones

### "Complete customer relationship management on the cloud" — 4.0/5

> **Lillian** | *13 de febrero de 2023* | Hospital y atención sanitaria | Valoración de la recomendación: 9.0/10
> 
> **Puntos a favor**: All the tools you need—case management, live chat, and knowledge management—are neatly integrated and simple to use in one platform to handle client interactions and support enquiries. There is a wide variety of configuration choices that may be made to improve efficiency and productivity in the workplace. Also, having access to comprehensive information and dashboards is crucial for spotting patterns.
> 
> **Puntos en contra**: It's a complex program with a lot to learn before you can use it effectively. There are some ways in which Salesforce Service Cloud can be tailored to match their unique requirements, but this is not to the extent that they would like.
> 
> It is useful for keeping tabs on sales activities and monitoring the pipeline. It's useful for calculating sales quotas and conducting thorough sales assessments based on hard numbers. Data reporting is also simple.

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### "Customer Care thrives in Service Cloud" — 5.0/5

> **Usuario verificado** | *17 de septiembre de 2025* | Comercio minorista | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: Service Cloud is a very flexible tool. Although I've only used it at my current company, it's very easy to see how it could be useful for any customer care team in any industry.
> 
> **Puntos en contra**: As is the case with any call center manager, so much of its effectiveness depends on how the Salesforce administrator sets up the tool so that it's useful to the agents. A good admin can really unlock the productivity potential of its agents if they have a deep understanding of how the agents need to work.
> 
> Our admin has built a tremendous amount of customization into Service Cloud, but has also made it easy for agents to learn and then to thrive on the job. It is easy for teams to cross reference service tickets between teams thanks to the categories our admin built in.

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### "optimizes customer services" — 3.0/5

> **Usuario verificado** | *16 de abril de 2023* | Software informático | Valoración de la recomendación: 8.0/10
> 
> **Puntos a favor**: Can help businesses optimize customer service processes and improve customer satisfaction and offers real-time monitoring and analytics to track customer behavior and sentiment
> 
> **Puntos en contra**: Offers real-time monitoring and analytics to track customer behavior and sentiment and can be overwhelming to manage large volumes of customer data and interactions

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### "Salesforce service cloud review" — 5.0/5

> **Riley** | *27 de febrero de 2026* | Práctica de la abogacía | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: I really liked being able to see the full customer history alongside active cases, emails, and chats. It made conversations feel more informed and personal. The automation features were also a big plus.
> 
> **Puntos en contra**: The biggest challenge is how overwhelming it can feel at the beginning. There are so many features and settings that it takes time to understand what you actually need. Without proper training or a dedicated admin, it is easy to miss out on useful functionality.
> 
> Overall, my experience has been positive. Once everything was set up and the team got comfortable with it, the platform became a reliable and powerful system for managing support

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### "Salesforce in finance" — 5.0/5

> **Alex** | *4 de septiembre de 2025* | Banca | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: Salesforce Service Cloud is a powerful, enterprise-grade platform that excels in security, ticket management, call management, and integration with sales processes. Its robust features and scalability make it ideal for medium-to-large businesses, but the high cost, complexity, and steep learning curve can be barriers for smaller organizations.
> 
> **Puntos en contra**: Customer support is adequate but limited for lower-tier plans, and occasional bugs may require technical expertise to resolve. For businesses seeking a comprehensive, customizable CRM with strong omnichannel capabilities, Service Cloud offers significant value, provided they can manage the investment and setup challenges.
> 
> Our workplace utilizes salesforce for client tracking and profiling. It’s very useful in data collection

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## Enlaces

- [Ver en GetApp](https://www.getapp.com.co/software/91754/salesforce-1-service-cloud)

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