Sobre PagerDuty

PagerDuty es un software en la nube que conecta personas, sistemas y datos en una vista única para aportar transparencia e inteligencia procesable a todas las operaciones. El sistema de alertas de SaaS y seguimiento de incidentes de PagerDuty ayuda a las operaciones de TI y a los ingenieros de DevOps a resolver los errores críticos en sus sistemas de TI lo más rápido posible.

PagerDuty se integra con todas las herramientas de supervisión de infraestructura de TI, como Splunk, New Relic, Nagios, Zenoss y otros, además de manejar las tareas de las personas: alertas (por teléfono, SMS, correo electrónico), programación de guardias para equipos y derivación automática de problemas críticos. PagerDuty cuenta con la confianza de empresas y startups de la lista Fortune 500: entre sus clientes se incluyen, por ejemplo, Microsoft, National Instruments, Electronic Arts, Adobe, Rackspace, Etsy, Square y Github.

Precios desde:

N/D

  • Versión gratuita
  • Prueba gratis
  • Suscripción

Las 5 mejores alternativas a PagerDuty

Dispositivos

Tamaño de la empresa

P M G

Disponible en los países siguientes

Australia, Brasil, Canadá, China, Alemania, Reino Unido, India, Japón, México, Estados Unidos

Idiomas admitidos

inglés

Precios desde:

N/D

  • Versión gratuita
  • Prueba gratis
  • Suscripción

Las 5 mejores alternativas a PagerDuty

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Vídeo de PagerDuty
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Funciones

Funcionalidades totales de PagerDuty: 37

  • API
  • Agregación de datos
  • Alertas de correo electrónico
  • Alertas de móvil
  • Alertas y alzada
  • Análisis de causa raíz
  • Análisis de redes
  • Autorizaciones basadas en roles
  • Controles o permisos de acceso
  • Creación de informes de incidentes
  • Creación de informes en tiempo real
  • Creación de informes y estadísticas
  • Gestión de SLA (Service Level Agreement)
  • Gestión de correo electrónico
  • Gestión de flujos de trabajo
  • Gestión de incidentes
  • Gestión de inventarios
  • Gestión de la base de conocimiento
  • Gestión de problemas
  • Gestión de problemas
  • Gestión de proyectos
  • Integraciones de terceros
  • Métricas de rendimiento
  • Notificaciones en tiempo real
  • Panel de comunicaciones
  • Portal de autoservicio
  • Priorización
  • Programación
  • Programación del mantenimiento
  • Recordatorios
  • Registro único
  • Seguimiento de problemas
  • Supervisión
  • Supervisión CPU
  • Supervisión TI
  • Supervisión del servidor de correo
  • Supervisión en tiempo real

Alternativas

Opsgenie

4,7
#1 alternativa a PagerDuty
Opsgenie centraliza las alertas de tus herramientas de supervisión, emisión de tickets e ITSM y las envía según su...

Splunk On-Call

4,5
#2 alternativa a PagerDuty
Este software de gestión de incidentes alinea la administración de registros, la supervisión, las herramientas de chat...

Pingdom

4,4
#3 alternativa a PagerDuty
Todo lo que necesitas para supervisar tu sitio web. Con la supervisión de sitio web de Pingdom, serás el primero en...

One Call Now

4,6
#4 alternativa a PagerDuty
OnSolve One Call Now is a simple critical communications software for businesses to broadcast emergency alerts, send...

Opiniones

Calificación general

4,6 /5
(192)
Relación calidad-precio
4,2/5
Funciones
4,4/5
Facilidad de uso
4,3/5
Asistencia al cliente
4,4/5

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Mostrando 5 opiniones de 192
Corey F.
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Bye Bye to old school on-call practices

Revisado el 13/11/2019

Issues that use to "fall through the cracks" or receive no attention/acknowledgement at all have...

Issues that use to "fall through the cracks" or receive no attention/acknowledgement at all have been almost eliminated totally. The time for a technical resource to be alerted to an incident and acknowledge it has gone from 15-25-35-45mins to 5 minutes or less. Teams are now proactively alerted to issues that may turn into something big before the customer notices any impact.

Puntos a favor

PagerDuty is incredibly easy to setup and use. Creating new teams, on-call schedules, and escalation policies can be done in a matter of minutes. You can go from manually looking up people via a google calendar or an excel sheet, to engaging an on-call resource in 2 minutes or less from the great app while you are on the beach.

The integration with Slack is great, no other way to say it. Very useful for incident notifications for those teams that rely heavily on Slack.

Puntos en contra

The reporting functionality of PagerDuty needs some further enhancements. Obtaining certain data such as "what users are using which contact methods" for example still needs to be provided by contacting their Support team. The filtering of the Visibility console needs work and is currently limited to "All Teams" or a single team.

Kenneth D.
Calificación general
  • Sector: Servicios financieros
  • Tamaño de la empresa: 1.001-5.000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

PagerDuty : A solution to almost every problem you didn't know you had yet

Revisado el 7/11/2019

The software just works. We have had almost thirty thousand alerts flow through PagerDuty since we...

The software just works. We have had almost thirty thousand alerts flow through PagerDuty since we first started using it. The software completely replaced a rather broken SMS / Email alert chain overnight and has been by far the most valuable product we have purchased for keeping our system uptime levels where they need to be.

Lastly a personal experience which I will always cherish. It's a snowy winter day and you're on call, but you needed paperless, and cat food, and pedlyte and diapers and other bits, so you took your 2 year old to a big box store. You're all the way at the back of the store and your phone goes off with "Something's broken... Something's Broken... It's your Fault! ... It's your Fault!..." In the box store, with a full cart and a toddler.

Next thing you know... you're flying through the box store to the front, diapers falling out of the cart, sippy cup lost, toys missing, and toddler singing along with your phone since he now knows the words quite well. Get to the front, abandon the cart, the two children's voices still going full tilt, and get out to the parking lot just in the nick of time to production by ninja resizing a set of boxes as they are almost to the point of falling all over themselves.

No one noticed. Thanks to PagerDuty.

And now I'm *still* known as "The Something's Broken" dude by the managers of that store. They sing it to me every time I'm there 2 years later.

Puntos a favor

Integration with CloudWatch, webhooks, Jira is outstanding, functional, and reliable. The application has gotten better over the years I have used it.

Handles real issues in real time with everything you need

Allows on-call individuals to customize their notification scheme to fit their life. Having full control over when, where and how you are "dinged" is just awesome.

Puntos en contra

It's a little expensive per user if you need simple API things. The rule set for routing isn't as good as VictorOps for the same price point.

PagerDuty is missing a "default route" option like VictorOps has. This is minor, because it's rather trivial to setup an extra account and use that "extra dummy account" as the "Default". I'm counting this as a "con" since we have had to do this for every single deployment of PagerDuty I've worked on where we wish to have alerts go to a team, but not actually notify anyone.

Lastly, business-hours-only alerting is a little weak. (Maybe it has gotten better.) Every implementation I've found, we need to have some sort of queued' alerts which we don't want to wake us up in the middle of the night but we want to or need to know about next business day situation we have had to work hard to implement in PagerDuty.

Alternativas consideradas

Splunk On-Call

Razones para cambiar a PagerDuty

I like VictorOps, but I trusted PagerDuty. At the time, it had everything we needed. We have expanded a bit since then and I have tried out alternatives on other projects for kicks. PagerDuty will always be my first choice.
Mila C.
Calificación general
  • Sector: Alimentación y bebidas
  • Tamaño de la empresa: 10.000+ empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 10.0 /10

Immediate Support Team Engagement

Revisado el 7/6/2022

Puntos a favor

I was an IT Lead at the Service Desk when I used this tool most. Being an overnight team member, we needed to engage on-call support whenever we had a widespread issue. Our needed support was pinged appropriately and we received the support we needed thanks to this software.

Puntos en contra

Too many e-mails generated out to support groups

M. serhat D.
Calificación general
  • Sector: Aprendizaje en línea
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 7.0 /10

On-call software with rich features

Revisado el 2/4/2020

I have been using PagerDuty for 1 year now, and I'm with the product so far. The only negative...

I have been using PagerDuty for 1 year now, and I'm with the product so far. The only negative thing about the PagerDuty is the big latency during the incidents.

Puntos a favor

PagerDuty does the job. It's gonna wake you up in the middle of the night, no matter what. The number of ways they are providing for acknowledging an incident is great. You can get a call, an SMS message, a push notification on the browser, or a mobile notification for an incident.

Puntos en contra

PagerDuty has some latency when it comes to acknowledging incidents. After acknowledging an incident by using the mobile app, getting an additional phone call about the incident is a little bit annoying.

Usuario verificado
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Reliable Incident reporting tools

Revisado el 15/4/2022

It is quite a helpful tool. We use to get different services, we clearly got enough info on the...

It is quite a helpful tool. We use to get different services, we clearly got enough info on the incident row itself we do not have to go and check the whole incident.

Puntos a favor

I like the notification services, I got notified for each incident. It has a mobile app as well which is helpful. We can see a history of similar incidents, We can acknowledge and resolve incidents.

Puntos en contra

It is difficult to understand the schedule if there are a large number of developers. We do not have access to resolved incidents. there is no way to unresolve them.

Mostrando 5 opiniones de 192 Todas las opiniones

Preguntas frecuentes sobre PagerDuty

He aquí algunas preguntas frecuentes sobre PagerDuty.

PagerDuty ofrece los siguientes planes de precios:

  • A partir de:
  • Modelo de precios: Suscripción
  • Prueba gratis: Disponible

Los clientes habituales de PagerDuty son:

2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000

PagerDuty admite los siguientes idiomas:

inglés

PagerDuty admite los siguientes dispositivos:

Android (móvil), iPhone (móvil), iPad (móvil)

PagerDuty se integra con las siguientes aplicaciones:

Amazon EC2, AppDynamics, AppFirst, BigPanda, Bitium, CA Flowdock, Circonus, CloudMonix, Crashlytics, Datadog, Desk.com, Dynatrace, Freshservice, Front, Google Workspace, HaloPSA, HipChat, Incapsula, Jira, Kayako, Librato, Loggly, LogicMonitor, Logz.io, Monitis, Nagios XI, Neustar UltraDNS, New Relic One, OverOps, Panopta, Papertrail, Pingdom, Pulseway, RapidSpike, Raygun, Rollbar, Scalyr, ScienceLogic, Scout, Sentry, Server Monitoring by Server Density, ServiceNow, ServiceNow Express, Site24x7, SiteScope, Slack, Sophie, Splunk Cloud, Sumo Logic, TrueSight Pulse, VMWare Practice Lab, WhatsUp Gold, Xplenty, Zabbix, Zapier, Zendesk, xMatters

PagerDuty ofrece las siguientes opciones de asistencia:

E-mail/Help Desk, Preguntas frecuentes/foro, Base de conocimientos, Asistencia telefónica, Chat

Categorías relacionadas

Ver todas las categorías de software encontradas para PagerDuty.