--- description: Busca información actualizada sobre Groove en GetApp Colombia. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara Groove con productos similares hasta encontrar la opción adecuada. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Groove: precios, funciones y opiniones | GetApp Colombia 2026 --- Breadcrumb: [Inicio](/) > [Software de servicio al cliente](/directory/231/customer-service/software) > [Groove](/software/91569/groove) # Groove Canonical: https://www.getapp.com.co/software/91569/groove Página: 1 de 5\ Siguiente: [Página siguiente](https://www.getapp.com.co/software/91569/groove?page=2) > Groove permite que los equipos pequeños o grandes permanezcan en la misma página y brinden a los clientes la experiencia personalizada que merecen. Groove está construido para equipos en crecimiento. Obtendrás todo lo que necesitas para ser más productivo y hacer que tus clientes estén más contentos, sin la molestia de un servicio técnico complicado. Y es una experiencia más personal para tus clientes. > > Veredicto: 87 usuarios lo han valorado con **4.5/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.5/5** | 87 Opiniones | | Facilidad de uso | 4.6/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.7/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.5/5 | Basado en las opiniones generales | | Funciones | 4.2/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Groove Networks - **Constitución**: 2013 ## Contexto comercial - **Precio inicial**: US$ 29,00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50 - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: inglés - **Países disponibles**: Australia, Brasil, Canadá, China, Estados Unidos, India, Reino Unido ## Funciones - API - Acceso móvil - Acciones activadas por evento - Alertas y notificaciones - Alerts/Escalation - Análisis de sentimientos - Arrastrar y soltar - Autoresponders - Autorizaciones basadas en roles - Base de datos de clientes - Búsqueda - Búsqueda de texto completo - Búsqueda/filtro - CRM - Campos personalizables - Catalog Management - Chat en tiempo real - Chat en vivo - Chat y mensajería - Comunicación multicanal ## Integraciones (en total: 12) - Delighted - GitHub - Instagram - Jira - JustCall - Meta for Business - Recharge - Shopify - Slack - Stripe - Trello - Zapier ## Opciones de asistencia - E-mail/Help Desk - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Software de servicio al cliente](https://www.getapp.com.co/directory/231/customer-service/software) ## Categorías relacionadas - [Software de servicio al cliente](https://www.getapp.com.co/directory/231/customer-service/software) - [Software de help desk](https://www.getapp.com.co/directory/287/help-desk-ticketing/software) - [Software de gestión de experiencia del cliente](https://www.getapp.com.co/directory/601/customer-experience/software) - [Software de gestión del conocimiento](https://www.getapp.com.co/directory/257/knowledge-management/software) - [Software para el éxito del cliente](https://www.getapp.com.co/directory/959/customer-success/software) ## Alternativas 1. [Guru](https://www.getapp.com.co/software/123167/guru) — 4.8/5 (640 reviews) 2. [Connecteam](https://www.getapp.com.co/software/105401/connecteam) — 4.6/5 (5316 reviews) 3. [Confluence](https://www.getapp.com.co/software/90949/confluence) — 4.5/5 (3720 reviews) 4. [Document360](https://www.getapp.com.co/software/120723/document360) — 4.7/5 (292 reviews) 5. [Freshservice](https://www.getapp.com.co/software/91351/freshservice) — 4.6/5 (802 reviews) ## Opiniones ### "Pretty good, give it a try." — 4.0/5 > **Tim** | *4 de abril de 2016* | Administración educativa > > **Puntos a favor**: Support Tickets Easy to get started Good support response > > **Puntos en contra**: KB hard to customize Not seeing improvements lately to KB > > I love the Groove blog. It's a must read for anyone making Saas. As a result I was trying to find a reason to use Groove. I signed up once we had enough customers and support requests to warrant having a KB. I have found the support ticketing system really quite good. Keeps things in order amongst our small team. I am frustrated by the KB though. In my opinion, it's not very user friendly...which has been a surprise given Grooves Blog. Overall, definitely worth a try and you can decide. ----- ### "Best of the Best" — 5.0/5 > **Jamie** | *5 de febrero de 2024* | Tecnología y servicios de la información | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: \* Easy to setup \* Easy for team members to use \* Simplicity is the ultimate sophistication > > **Puntos en contra**: Absolutely nothing - the team and company are amazing. ----- ### "I so want this to be better\!" — 2.0/5 > **Mark** | *4 de enero de 2017* | Valoración de la recomendación: 1.0/10 > > I really like what Groove is all about as a company and what the product claims to be...Sadly, it falls well short of expectations. ----- ### "Great business email provider" — 5.0/5 > **Amy** | *10 de septiembre de 2024* | Consultoría de gestión | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: To be able to work as a team and be able to jump in and help out if they are out. > > **Puntos en contra**: There is nothing that I don't like about Groove. > > It has been easy to transition over from Gmail. I like the email templates you are able to set up for quick responses. ----- ### "Great look, needs some work on search and reporting" — 4.0/5 > **Lo** | *5 de enero de 2017* | Valoración de la recomendación: 6.0/10 > > **Puntos a favor**: Pretty, easy to get new people on and teach them how to use the basic functions, tagging is super easy > > **Puntos en contra**: Search, snooze options are limiting and need to be available when I'm composing a message, reporting > > We initially chose Groove because we found it really easy to use, it didn't feel robotic and clunky from to our customers, you guys offered simple and easy tagging, and the promise of the added snooze feature. Those things have been great for us and I think has made our move to Groove a step above email. There is a lot of room for improvement in a couple of areas I can see. First would be search - I find Groove's search functionality slow and clunky. Almost every time I need to search for something, I find myself going back to Gmail and since this is something I do daily, I always need to have the account open in Groove and in Gmail. Our hope in this switch was to completely get out of email and the search functionality has made that impossible. I love being able to use the search operators Google has and if they're available in Groove as well I have not figured out how to get them to work. Additionally, the time frames I can search are very limiting. I have also found the reporting to be lackluster. We want to use this to help make our product better and we use tags on our messages to help keep track of what our customers are writing in about. It is helpful to see how many times each tag has been added to a message but that doesn't really give me the whole picture. I need to be able to see the messages themselves, which leads me back to the search function, and because the tags don't translate back into Gmail I'm stuck with the search available. If all I wanted to do was answer customer emails quickly in a pretty environment, Groove will get the job done without an issue. Because we're trying to use customer support to make our product better, I think there is a bit of a disconnect. There are a couple smaller bugs I see regularly but haven't been bothersome enough to write into support. For example, if I make a typo when I'm typing a tag in and backspace, then I am no longer able to use my arrow keys to navigate up and down the auto-complete list. ----- Página: 1 de 5\ Siguiente: [Página siguiente](https://www.getapp.com.co/software/91569/groove?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.com.co/software/91569/groove) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Datos estructurados