Vivantio
Vivantio
Sobre Vivantio
Vivantio Pro es mucho más que un mero software de venta de entradas. Vivantio Pro es una solución completa de gestión de servicios de TI que incluye soporte técnico - Gestión de activos - Sincronización AD/LDAP - Gestión del cambio - Base de conocimiento - Portal web de autoservicio - Inicio de sesión único - Creación de informes de analíticas KPI - y mucho más. Vivantio Pro proporciona automatización y agiliza tu flujo de trabajo de asistencia de TI para que tu equipo pueda responder y entregar resoluciones a los usuarios finales de manera más eficiente, al tiempo que reduce los costes totales de TI.
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Opiniones
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- Sector: Externalización/deslocalización
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Ease of Use
Revisado el 10/9/2023
Puntos a favor
Its user friendly interface, very easy to understand even for beginners
Puntos en contra
Sometimes it hangs and lags the computer
- Sector: Telecomunicaciones
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 5.0 /10
Easy ticket system
Revisado el 13/9/2023
Its good to use but we have never used another ticket system
Its good to use but we have never used another ticket system
Puntos a favor
Easy to use, the company is integrated with it
Puntos en contra
adding assets cannot be done in bulk, they all have to be added separately
- Sector: Propiedad inmobiliaria
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 5.0 /10
Initial thoughts
Revisado el 2/2/2017
I have not used customer support and do not know whether this is value for money as I am not...
I have not used customer support and do not know whether this is value for money as I am not involved in procurement. I am an analyst and our team use it to manage our workload. I have to say I don't find it very easy to use when I have to add a customer's service request retrospectively (ie. they have not requested reports via Viva desk but by email for example). Then finding the service request afterwards can be tricky once added. If you save without populating all the fields, just the 'red' compulsory ones, then the case does not save but simply disappears but it doesn't prompt you to fill anything else.
Puntos a favor
If customer's use it its a good way of tracking service requests
Puntos en contra
see previous comments, regarding adding retrospective requests. Also you do not have an Industry for Housing or Property Development on your list. I have previously worked in investment banking and also venture banking but now work for a charitable housing association (wanted to be part of a business with social objectives). Have therefore had to select 'real estate' as this is the nearest but as one of southern England's largest housing associations, we provide homes for more than 67,000 people.
- Sector: Aerolíneas/aviación
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Best Part of Vivantio has been the Approval Process
Revisado el 6/4/2021
Puntos a favor
Our company uses this software internally. So our employees are our customers, so to speak. I was able to configure the workflows to assign tasks to other employees to provide approval for things such as hardware/software purchases, access to our software systems, new employees, etc. Regular employees do not require a license to perform these approval tasks, which was not the case in the competing software. Also, the Self Service portal turned out so beautiful and useful to our employees. We get really good feedback from users. Customer representatives are very hands on and helpful. I have admin'd other software and while other, more popular software has more documentation, their reps are non-existent.
Puntos en contra
The set up is very dependent on the Vivantio reps, and the self-help for configuration is not very useful. The reps do a fantastic job of leading the new user through configuration but some people like to do that themselves. I have admin'd other software and while other more popular software has more documentation, their reps are non-existent.
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Our IT support staff use this software to manage helpdesk calls efficiently, great for all...
Revisado el 15/2/2018
: Vivantio is a great (ITSM) system for helpdesk and support teams, the system itself comes with a...
: Vivantio is a great (ITSM) system for helpdesk and support teams, the system itself comes with a full set of configurable tools, log Incident calls, setting team tasks, problem management/change control/knowledge base, this is a product that fits in for both businesses that practice ITIL and for small businesses. the software itself is very configurable allowing the software to fit in with the business support strategy. users are notified and updated in relation to there logged call keeping the user in the loop. The look of the web interface is great, easy to follow and calls are easy to read. if an incident requires more than one team with the Vivantio system it is possible to easily set other IT support teams a set of subtasks that may be required to complete a solution, so many tasks can be assigned to one incident creating a master call in effect.
Puntos a favor
This software offers lot's of functionality, the client management features allows interaction with external and internal clients, calls can be managed easily and end users can track their own updates and call status.
We find that Active Directory / LDAP Integration is most useful making it easy to configure and are able to use our own AD security groups to configure permissions to access ITSM
We are able to manage end users incidents via Incident Management, offers great functionality keeping the user up to date with the progress of their call working towards a remedy, with automatic notifications when the call has been updated with new information
with the Problem Management feature we are able to easily keep records of current workarounds that have been implemented until a more permanent fix has been sourced.
Change Management - We use this for major changes to the network with our network team,
and much more listed below.
Ticket Templates
Automated Ticket Routing
Built in Reports
Service Level Agreements (SLA)
Asset Management / CMDB
Asset Audit Trail
Custom Report Builder
Data Export (PDF, XML, CSV)
Business Rules Engine
Automated Escalation Rules
Self-Service Web Portal
Tasking
Customizable Views
Build-in Interactive Reports
Custom Reports Builder
Service Level Man
Puntos en contra
some features don't allow multiple close on calls, so if there are lots of tasks closing them in one go can't be done.
Preguntas frecuentes sobre Vivantio
He aquí algunas preguntas frecuentes sobre Vivantio.P. ¿Qué tipo de planes de precios ofrece Vivantio?
Vivantio ofrece los siguientes planes de precios:
- A partir de: US$ 59,00/mes
- Modelo de precios: Suscripción
- Prueba gratis: Disponible
P. ¿Quiénes son los usuarios habituales de Vivantio?
Los clientes habituales de Vivantio son:
501-1.000, 1.001-5.000
P. ¿Qué idiomas admite Vivantio?
No tenemos información sobre los idiomas que admite Vivantio
P. ¿Vivantio es compatible con dispositivos móviles?
Vivantio admite los siguientes dispositivos:
P. ¿Con qué otras aplicaciones se integra Vivantio?
Vivantio se integra con las siguientes aplicaciones:
Azure Active Directory, Azure DevOps Services, Datadog, Gmail, Jira, Lansweeper, Loggly, Microsoft 365, Microsoft Azure, Microsoft Teams, New Relic, Okta, OpsGenie, PagerDuty, Salesforce Platform, Slack, Spiceworks Cloud Help Desk, Twilio
P. ¿Qué tipo de asistencia ofrece Vivantio?
Vivantio ofrece las siguientes opciones de asistencia:
E-mail/Help Desk, Preguntas frecuentes/foro, Base de conocimientos, Asistencia telefónica, Chat
Categorías relacionadas
Ver todas las categorías de software encontradas para Vivantio.
- Software de gestión del conocimiento
- Software de help desk
- Software de ITSM
- Software de gestión de activos informáticos
- Herramientas de seguimiento de problemas
- Software para servicios informáticos
- Software de service desk
- Software de servicio al cliente
- Software de soporte al cliente
- Software para el éxito del cliente
- Software CRM
- Software de compromiso del cliente
- Herramientas para medir la satisfacción del cliente
- Software de gestión de experiencia del cliente
- Software de base de conocimientos
- Software para gestión informática
