--- description: Busca información actualizada sobre Intercom en GetApp Colombia. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara Intercom con productos similares hasta encontrar la opción adecuada. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Intercom: precios, funciones y opiniones | GetApp Colombia 2026 --- Breadcrumb: [Inicio](/) > [Herramientas de automatización de marketing](/directory/308/marketing-automation/software) > [Intercom](/software/91379/intercom) # Intercom Canonical: https://www.getapp.com.co/software/91379/intercom Página: 1 de 47\ Siguiente: [Página siguiente](https://www.getapp.com.co/software/91379/intercom?page=2) > Intercom es una plataforma de relaciones conversacionales que permite a las empresas ofrecer experiencias conversacionales y de mensajería a lo largo de la trayectoria del cliente; todo ello a través de una plataforma unificada para equipos de ventas, marketing y asistencia. > > Veredicto: 1135 usuarios lo han valorado con **4.5/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.5/5** | 1135 Opiniones | | Facilidad de uso | 4.4/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.3/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.0/5 | Basado en las opiniones generales | | Funciones | 4.4/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Fin - **Constitución**: 2011 ## Contexto comercial - **Precio inicial**: US$ 39,00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, checo, chino, chino tradicional, coreano, danés, español, finés, francés, hebreo, húngaro, indonesio, inglés, italiano, japonés, neerlandés, noruego, portugués, ruso, sueco, turco, árabe - **Países disponibles**: Alemania, Australia, Canadá, Estados Unidos, Francia, Irlanda, Nueva Zelanda, Países Bajos, RAE de Hong Kong (China), Reino Unido, Singapur, Taiwán ## Funciones - A/B Testing - AI Copilot - API - Acceso móvil - Acciones activadas por evento - Alertas y notificaciones - Alerts/Escalation - Análisis - Análisis de atención al cliente - Análisis de campañas - Análisis de sentimientos - Análisis de texto - Análisis visual - Aplicación móvil - Aprendizaje asíncrono - Aprendizaje mixto - Arrastrar y soltar - Asistencia al cliente - Automatización de email - Automatización de marketing ## Integraciones (en total: 98) - 24sessions - Affogata - Aircall - Archbee - AskNicely - BHN Rewards - Belel - Bettermode - Calendly - Campaign Monitor by Marigold - Canny - ChargeDesk - ClickUp - ConvertFlow - DataScope … y 83 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Chat ## Categoría - [Herramientas de automatización de marketing](https://www.getapp.com.co/directory/308/marketing-automation/software) ## Categorías relacionadas - [Herramientas de automatización de marketing](https://www.getapp.com.co/directory/308/marketing-automation/software) - [Software de soporte al cliente](https://www.getapp.com.co/directory/562/customer-support/software) - [Software de compromiso del cliente](https://www.getapp.com.co/directory/650/customer-engagement/software) - [Software de gestión de comunicaciones con los clientes](https://www.getapp.com.co/directory/1139/customer-communications-management/software) - [Software de base de conocimientos](https://www.getapp.com.co/directory/2823/knowledge-base/software) ## Alternativas 1. [Salesforce Sales Cloud](https://www.getapp.com.co/software/90378/salesforce) — 4.4/5 (18803 reviews) 2. [Zendesk Suite](https://www.getapp.com.co/software/9448/zendesk) — 4.4/5 (4090 reviews) 3. [LiveAgent](https://www.getapp.com.co/software/91301/liveagent) — 4.7/5 (1787 reviews) 4. [Freshdesk](https://www.getapp.com.co/software/10317/freshdesk) — 4.5/5 (3470 reviews) 5. [LiveChat](https://www.getapp.com.co/software/8385/livechat) — 4.6/5 (1727 reviews) ## Opiniones ### "Intercom is Incredible\!\!" — 5.0/5 > **DAVIS** | *19 de agosto de 2025* | Tecnología y servicios de la información | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: Very secure and has an easy-to-use interface. Intercom brings live chat, email, and help desk tools into one sleek interface. That means less juggling between platforms and more seamless conversations. > > **Puntos en contra**: Pulling reports and customizing them is challenging. While the UI is clean, some users wish for more flexibility in customizing chat widgets or automating workflows beyond what’s offered out of the box. > > The live chat is fast and responsive, and the ability to see user activity in real time adds a layer of context that makes support feel proactive rather than reactive. ----- ### "Intuitive, reliable, and forward-thinking" — 5.0/5 > **Sofia** | *19 de agosto de 2025* | Servicios financieros | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: It’s a simple yet powerful tool that keeps our CX and sales teams running seamlessly. I really value their commitment to continuous innovation. Their AI tools and help center features are excellent, and everything feels incredibly intuitive. From inbound to outbound, it’s a fantastic platform for delivering outstanding CX. > > **Puntos en contra**: There’s nothing I dislike. There are features I wish they offered, but that’s different from disliking anything. > > Nothing but great. From transparent, clear pricing to a sleek product that feels native to our app (even though we haven’t fully leveraged it) they are, in my opinion, leading the way in shaping the present and future of support. ----- ### "Like Feeling Like a Sales Commission Cash Cow? Intercom is for you." — 1.0/5 > **Mark** | *29 de abril de 2025* | Servicios jurídicos | Valoración de la recomendación: 0.0/10 > > **Puntos a favor**: The software works wonderfully. Performs exactly as advertised and works well across multiple channels. You could say the same about Intercom's competitors though. > > **Puntos en contra**: Working with the sales team is like walking onto a used car lot in a shady part of town. You're on your own and no one cares. We have been a customer for 2+ years. Intercom Sales Ninja reaches out in January for a meeting. I ask if anything has changed. They so say no, and so I decline. Turns out Intercom changed their pricing in January. New pricing is roughly 30% lower for our feature set. Our contract auto-renews in February. Whoops, I'm busy running a business, I don't obsessively check the Intercom pricing page. Rather than simply re-adjust our pricing to the lower price point when the contract auto renews, like every other software vendor that doesn't view their customers as wallets they can pick, they hope we don't notice. Whatever, my fault. I reach out to add a new seat to the contract, so we can get a new contract under the new pricing. Simple, right? Me: Hey, I noticed the new pricing. Add a seat and send over a new contract with the new pricing. Easy peasy? Sales Ninja: Sure, no problem. I'll send over a contract. 2 days later - Sales Ninja Docusigns a contract with a new seat under the old 30% higher rate. Cool move to trick us into 12 more months of the old pricing. Luckily, I read contracts before signing. Me: Hey, you sent the wrong thing. Here's what we need (again). Sales Ninja: Sure, no problem. 2 days later - Sale Ninja Docusigns another contract with a bunch of extra stuff I didn't ask for like thousands of dollars in minimum commitments to emails and FinAI responses that the website clearly states are pay as you go. Email Sales Ninja back pointing out we clearly didn't ask for all the minimum commitments on pay as you go messages. Wait 5 days. Don't hear anything. Set yet another godforsaken Google Meet that should be an email because Sales Ninja loves to waste your time to break your spirits. Google Meet goes exactly like you would expect. Sales Ninja provides vague excuses about why the extra stuff needs to be there. I still don't have a contract signed and I hate these guys. Anyway, The software is great. At least four different colleagues have asked what we use and I always lead with my experiences with the sales team. This isn't the first time something like this has happened. Changing support systems is hard, so think long and hard if you're willing to deal with a commission obsessed sales team. They certainly aren't there to help you. ----- ### "Love Intercom and FIN is my friend\!" — 5.0/5 > **Serena** | *29 de julio de 2025* | Software informático | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: The inbox is so easy to use and the AI (FIN) is fantastic and getting better. I love the rephrase AI options on conversations. It's also easy to create articles and snippets. > > **Puntos en contra**: It's so hard to find articles and snippets about certain aspects of our product to update them. I wish there was a message on the chat box that we could schedule to come up at a certain time on certain days. > > Overall I love using Intercom. I am customer support at our small company so I'm the one in Intercom every day Mon-Fri. It's mostly user-friendly but sometimes it's hard to find certain settings as they are everywhere. Intercom has made this a little better. ----- ### "Intercom being very useful and user friendly" — 5.0/5 > **Joseph** | *24 de septiembre de 2025* | Servicios para el consumidor | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Using Intercom makes emails and chats very organized. Messaging is very secured that only the intended recipients can open the messages. Issues rarely happen but you can easily contact customer support on issues and set up assistance. > > **Puntos en contra**: Searching Links in intercom is quite difficult. Especially if it is showing links that are not related to the one that you are searching for. > > Overall, it is a good experience with intercom being very user friendly and has all the features you need. ----- Página: 1 de 47\ Siguiente: [Página siguiente](https://www.getapp.com.co/software/91379/intercom?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.com.co/software/91379/intercom) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados