Sobre RazorSync

El software de servicio externo de RazorSync permite a los profesionales del servicio programar y realizar un seguimiento de los trabajos, administrar los trabajadores, calcular, cotizar, procesar pagos y actualizar los registros de los clientes desde el sitio de trabajo o en la oficina, en línea o fuera de línea. Con el software de gestión de campo RazorSync, los clientes reducen el tiempo perdido, reducen los costos operativos, obtienen negocios, acortan sus ciclos de facturación y mejoran la satisfacción del cliente.

El software asequible de RazorSync es la forma más fácil de organizar tu negocio, ya que permite a los clientes administrar a sus clientes y trabajadores de campo, programar y enviar trabajadores, optimizar rutas con la integración de Google Maps y eliminar el doble ingreso y el exceso de papeleo con la incorporación de QuickBooks. Con RazorSync es fácil estimar, cotizar, facturar y aceptar pagos móviles en el campo para un ciclo de facturación más eficiente que elimina el papeleo y te ahorra horas cada semana. RazorSync ayuda a aumentar la productividad y la eficiencia, así como a reducir los errores para mejorar el flujo de efectivo y eliminar el papeleo.

RazorSync es el software de servicio móvil número uno en iTunes App Store y en Google Play. El software de servicio externo de RazorSync ganó la medalla de plata en la 12ª edición anual del Dealer Design Awards Program en la categoría de Servicios para Contratistas y Software. RazorSync también recibió los máximos honores en la 11ª edición anual de American Business Awards. RazorSync fue reconocida entre las 3200 nominaciones por su uso óptimo en el campo, su funcionalidad robusta, sus mejoras continuas, su excepcional soporte al cliente y la asequibilidad para todos los tamaños de la empresa.

Acerca de RazorSync, LLC.
RazorSync es un editor de aplicaciones/software líder para la industria de servicios de campo con sede en Minneapolis, Minnesota. La misión es proporcionar soluciones asequibles que permitan a los clientes aumentar tanto su productividad como su rentabilidad.

Dispositivos

Tamaño de la empresa

P M G

Disponible en los países siguientes

Australia, Canadá, Estados Unidos

Idiomas admitidos

inglés

Imágenes

iPhone Application
Signature Capture and Photos Update Customer Account
Work Order Detail with Tax
Parts
Filter Schedule View by Status
Color-Coded Techs and Jobs
Unassigned Service Requests
Search Customer Records
Update Customer Records to QuickBooks
Manage and Track Technicians
Service Items
Highest Rated Field Service App - Google Play Store
Highest Rated Field Service App - Apple iTunes App Store
Ver 14 más
Vídeo de RazorSync
Captura de pantalla de RazorSync: iPhone Application Captura de pantalla de RazorSync: Signature Capture and Photos Update Customer Account Captura de pantalla de RazorSync: Work Order Detail with Tax Captura de pantalla de RazorSync: Parts Captura de pantalla de RazorSync: Filter Schedule View by Status Captura de pantalla de RazorSync: Color-Coded Techs and Jobs Captura de pantalla de RazorSync: Unassigned Service Requests Captura de pantalla de RazorSync: Search Customer Records Captura de pantalla de RazorSync: Update Customer Records to QuickBooks Captura de pantalla de RazorSync: Manage and Track Technicians Captura de pantalla de RazorSync: Service Items Captura de pantalla de RazorSync: Highest Rated Field Service App - Google Play Store Captura de pantalla de RazorSync: Highest Rated Field Service App - Apple iTunes App Store

Funciones

Funcionalidades totales de RazorSync: 118

  • API
  • Acceso móvil
  • Acceso sin conexión
  • Alertas de correo electrónico
  • Alertas de móvil
  • Alertas y notificaciones
  • Almacen de archivos
  • Almacenamiento de documentos
  • Almacenamiento seguro de datos
  • Análisis en tiempo real
  • Aplicación móvil
  • Arrastrar y soltar
  • Base de datos de clientes
  • Base de datos de contactos
  • CRM
  • Campos personalizables
  • Captura de firma a través de dispositivos móviles
  • Chat en vivo
  • Cobro de pagos en el terreno
  • Conexión segura
  • Control de inventario
  • Conversión PDF
  • Copia de seguridad automática
  • Costes de trabajo
  • Creación de informes administrativos
  • Creación de informes en tiempo real
  • Creación de informes y estadísticas
  • Creación de marca personalizable
  • Cuentas de clientes
  • Cálculo de impuestos
  • Datos en tiempo real
  • Enrutamiento
  • Estimaciones
  • Facturación
  • Facturación en línea
  • Facturación por horas
  • Facturación recurrente y suscripciones
  • Facturas personalizables
  • Firma electrónica
  • Flujo de trabajo basado en reglas
  • Formularios personalizables
  • GPS
  • Gestión de actividades
  • Gestión de calendarios
  • Gestión de clientes
  • Gestión de clientes
  • Gestión de comentarios
  • Gestión de contratos o licencias
  • Gestión de control de horas
  • Gestión de empleados
  • Gestión de expediciones
  • Gestión de facturas
  • Gestión de flujos de trabajo
  • Gestión de formularios
  • Gestión de ingresos
  • Gestión de inventarios
  • Gestión de nóminas
  • Gestión de pedidos de trabajo
  • Gestión de proyectos
  • Gestión de químicos
  • Gestión de tarjetas de crédito
  • Gestión de trabajos
  • Gestión de técnicos
  • Gestión del trabajo
  • Historial de cliente
  • Historial de facturas
  • Historial de servicios
  • Importación y exportación de datos
  • Informes de ventas
  • Informes personalizables
  • Integraciones de terceros
  • Integración contable
  • Integración de Microsoft Outlook
  • Mapas geográficos
  • Mensajería SMS
  • Modelos personalizables
  • Notificaciones en tiempo real
  • Pagos electrónicos
  • Pagos en línea
  • Pagos móviles
  • Pagos parciales
  • Panel de actividades
  • Para comerciales o contratistas de la industria eléctrica
  • Planificación de personal
  • Planificación y asignación de recursos
  • Plantillas de correo electrónico
  • Portal de autoservicio
  • Portal de clientes
  • Portal de facturación
  • Presupuestos y estimaciones
  • Procesamiento de facturas
  • Procesamiento de pagos
  • Procesamiento de tarjetas de crédito
  • Programación
  • Programación a tiempo real
  • Programación automatizada
  • Programación de citas
  • Programación de grupos
  • Programación de recursos
  • Programación de tareas
  • Programación del mantenimiento
  • Recordatorios
  • Registro de auditoría
  • Reserva en línea
  • Seguimiento de actividades
  • Seguimiento de costes
  • Seguimiento de equipos
  • Seguimiento de interacciones
  • Seguimiento de inventario
  • Seguimiento de tiempo en línea
  • Seguimiento de trabajos
  • Seguimiento del tiempo
  • Seguimiento horas/gastos
  • Sincronización de calendario
  • Supervisión
  • Tareas recurrentes
  • Varias empresas
  • Varias ubicaciones

Alternativas

ServiceWorks

4
#1 alternativa a RazorSync
ServiceWorks is a cloud-based field operations management solution which provides tools for scheduling, dispatch,...

AroFlo

4,3
#2 alternativa a RazorSync
AroFlo es un sistema móvil de gestión de trabajos con todas las funciones, para las industrias de servicios de campo y...

Jobber

4,6
#3 alternativa a RazorSync
Jobber es una solución de gestión de servicios externos basada en la nube que permite a las pequeñas y medianas...

Service Fusion

4,4
#4 alternativa a RazorSync
Service Fusion es un software de gestión de servicios externos basado en la nube que ayuda a conectar al personal de la...

Opiniones

Calificación general

4,3 /5
(484)
Relación calidad-precio
4,3/5
Funciones
4/5
Facilidad de uso
4,1/5
Asistencia al cliente
4,5/5

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Mostrando 5 opiniones de 484
Will M.
Calificación general
  • Sector: Servicios para el consumidor
  • Tamaño de la empresa: 11-50 empleados
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente

Best Bang for Buck!

Revisado el 11/6/2016

I run an energy auditing / inspection firm and I have tried dozens of other apps to help automate...

I run an energy auditing / inspection firm and I have tried dozens of other apps to help automate and track our workflow. We don't fit the standard mold of service companies since a majority of our business is new construction. We don't fit the mold of production companies since we are service based.

RazorSync is the only "of the shelf" solution that we could customize to fit our workflow. I have greater control and vision throughout our company now that everything is being tracked and measured through RazorSync.

Puntos a favor

Customized statuses... Hands down our most important feature. We have several different types of inspections that have stages and steps that require both field users and office users to complete. Since we were able to customize the statuses to fit the stages of the project, I can see where everything is at a glance. I can color code the statuses by the responsible employee so that when glancing at the calendar, I know that I shouldn't see any bright yellow statuses that are over a week old... That tells me to go check on Kevin and see if he has a pulse. That type of tracking is INVALUABLE!!! I'm not waiting on reports or taking an employee's word that their tasks are completed.

All the other features are great but you can find the same features elsewhere (and pay a lot more).

Puntos en contra

Most of my cons are specific to the odd nature of our work. We routinely have different inspectors team up for a day and separate the next day and there is no way of assigning more than one employee to a task/work order. This leads to creating place holder events to indicate that the employee should look to another employee's schedule. It works... it's just a bit clunky.

UI- RazorSync does not appear nearly as polished as it's competitors. Because of the functionality, I feel that it's an acceptable trade off. The web browser view is the largest problem design wise. Again, we have as many users in the field as we do in the office so half of our company uses the web browser view. If you just run through the mobile app, you probably won't notice the awkwardness.

Brenda C.
Calificación general
  • Sector: Servicios para el consumidor
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

LOVE IT!

Revisado el 25/3/2021

Love the way I can just put it on peoples routes and not have to remember to tell them. As long as...

Love the way I can just put it on peoples routes and not have to remember to tell them. As long as they Sync it works wonderful.

Puntos a favor

I do all my scheduling through this system. I love the app and what I use on the computer. I can go any where and use any computer or smart phone and get the most out of it. If there's something not quite jiving with my life I can always find a way to make this system work. I don't think I use all the features to their fullest but it's there for me once I figure it out or have them figure it out for me.

Puntos en contra

I sometimes have to figure it out but can't think of much I don't like. When I started using it 5 years ago it was difficult till it wasn't. Everything takes some getting used to and this was some learning but not to challenging. Growing pains only.

Respuesta de RazorSync

Thank you for the great review Brenda! We are grateful to be able to help your business. If you ever need anything, please do hesitate to reach out to us.

Usuario verificado
Calificación general
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 2.0 /10

A lot of potential, but falls short on some very basic requirements

Revisado el 18/2/2017

In many respects we are like most service companies. We receive a request from a customer,...

In many respects we are like most service companies. We receive a request from a customer, allocate the time, material and resources required and do the job. Typically the customer sends us a purchase order via text, email, fax, or the phone call. We have tried various to do programs, spreadsheets, google calendars, geo fencing. RazorSync was a life saver. A solution that eliminated our reliance on many of the tools we were using before. The support was great, and the limitations were minor compared to the benefits. The ability to add default items to each invoice such as driving to site are amazing. The automatic billing from the time the tech clocks on site to complete another amazing feature. The technical support amazing again. Unfortunately that is the wow factor stops.

Puntos a favor

Easy to use for the most part, but the training is definitely beneficial.
Technical support is second to none.

Puntos en contra

There is no field for a purchase order, in our days 99% of our customers use a purchase order.
Integration with quickbooks desktop is at best quirky, customers created in razorsync sync to quickbooks but not the other way around. That being said, quickbooks is definitely not the easiest product to integrate with, and their tech support is often sub-par. When a tech marks a job as completed an invoice is automatically generated, which is ok for a project only requiring one visit, but not for one where multiple techs or visits are required. There are some work arounds for that, but not easy to find.
When we used the sms to notify the customers that a work order was created and scheduled, most of the customers had no idea who it was coming from. The email send out looks more like an infomercial for razorsync with only a small portion of it displaying our company name and the pertinent information.
Attachments can be added to work orders, but not service requests. While this might not be a big deal, at times, it would make a lot more sense to add reference documents, copies of the customer's request or notes to the service request that are visible from every work order, instead of having to attach them to each work order thereafter.
The address field can not handle unit numbers at this time, and there were some issues with google verifying the address in some newer neighborhoods, and in order to fix them we have had to re-install the app.
At times we have some customers providing us with an address for the work to be done, their phone number and description of the work. The system forces you to enter a name in order to create a customer. More often than not, we just use an underscore. Perhaps there could be some default values in order to speed up the process. I do not need to know more than the customers first name and phone number.
The mobile apps are battery hogs on phones, so please make sure to have chargers on hand.

Brianna H.
Calificación general
  • Sector: Construcción
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Okay software for the price

Revisado el 16/3/2021

Razor Sync is a decent program and we are making things work the best that we can. The set up did...

Razor Sync is a decent program and we are making things work the best that we can. The set up did not go as well as we were told it would and a lot of our customer information was not transferred over. I had to hire someone else to come in and move over our customer data.

Puntos a favor

Razor Sync is user friendly for the most part and I like that all customer info is in one place with unlimited space. I like that it is a cloud based program and can be accessed anywhere.

Puntos en contra

The software does NOT work with Quick Books as well as we were lead to believe which was the biggest factor for us when we decided to purchase. We have tried to get our Razor Sync to link to our Quick Books with tech support on multiple occasions which were unsuccessful so it has caused a lot of issues with out billing. We also have had over 6 instances where the Razor Sync invoicing and payments have caused customers to get double charged and I have had to call and have the second charge reversed. It does not show up in our Razor Sync only on the customers card statement. Also our mobile ap goes down often and our field techs can not use it.

Respuesta de RazorSync

We appreciate the feedback Brianna. Please reach out to support at 877-675-4395 ext. 2 so we can help with the issues you are having.

Pavel S.
Calificación general
  • Sector: Servicios e instalaciones recreativas
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

What I would like have added or changed

Revisado el 1/11/2019

I like it very much it suits our needs very well and I notice a steady improvement. So far the...

I like it very much it suits our needs very well and I notice a steady improvement. So far the customer service has been great every time a call. I believe over the last 3-4 years we had a technical issue only once when Amazon servers were down or something. Will keep on using it and recommending it to my peers.

Puntos a favor

Custom service forms. I can create a standard form for pretty much any need. I like the automatic invoicing and Quickbooks integration, gps locator for field workers and time keeping is also great

Puntos en contra

I am not sure if it is a "con" but I wish after I import all invoices from Razorsync to Quickbooks, that the invoices already have the checkmarks for the allowed payment options, as now after I generate 50 invoices I need to open each one and checkmark the 2 payment options (bank transfer and CC). On the other hand that way I may catch a wrongly generated invoice.

Another thing I don't like is when I set the recurring services/ work orders and I add a service item when I set up the recurring service (i.e. the cost of the service and a service form to be filled by our employee), the next time I set any service for this client it will include the same forma nd the same service item - so I need to go in and delete those --- is there a way to add service forms and items in a recurring service without having those aper in every later job for the same client?

Respuesta de RazorSync

Thank you for the great review Pavel! We are grateful to be able to help your business. If you ever need anything, please feel free to reach out to us.

Mostrando 5 opiniones de 484 Todas las opiniones

Preguntas frecuentes sobre RazorSync

He aquí algunas preguntas frecuentes sobre RazorSync.

RazorSync ofrece los siguientes planes de precios:

  • A partir de: US$ 40,00/mes
  • Prueba gratis: Disponible

No tenemos información sobre las características de RazorSync

Los clientes habituales de RazorSync son:

Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001+

RazorSync admite los siguientes idiomas:

inglés

RazorSync admite los siguientes dispositivos:

Android (móvil), iPhone (móvil), iPad (móvil)

RazorSync se integra con las siguientes aplicaciones:

Google Calendar, Google Maps, Microsoft Outlook, PayPal, QuickBooks Online Advanced, Quickbooks Online

RazorSync ofrece las siguientes opciones de asistencia:

E-mail/Help Desk, Preguntas frecuentes/foro, Base de conocimientos, Asistencia telefónica, Chat

Categorías relacionadas

Ver todas las categorías de software encontradas para RazorSync.