Sobre Spiceworks

Lleva un registro de todo lo que está sucediendo en la red, desde cuando el usuario instala una pieza de software que no debería tener, hasta cuando el nivel de tóner de la impresora baja. Spiceworks te permite supervisar y recibir alertas sobre todos los eventos de la red que más te interesan.

Precios desde:

Sin información del proveedor

  • Versión gratuita
  • Prueba gratis
  • Suscripción

Las 5 mejores alternativas a Spiceworks

Clientes habituales

  • Trabajadores autónomos
  • Empresas pequeñas (2-50)
  • Empresas medianas (51-500)
  • Empresas grandes (500 o más)

Implementación

  • Basado en la nube
  • Entorno local

Disponible en los países siguientes

Australia, Canadá, China, Alemania, Reino Unido , Irlanda, India, Japón, Estados Unidos

Idiomas admitidos

alemán, inglés

Precios desde:

Sin información del proveedor

  • Versión gratuita
  • Prueba gratis
  • Suscripción

Las 5 mejores alternativas a Spiceworks

Imágenes

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Funciones

Funcionalidades totales de Spiceworks: 52

  • Acceso móvil
  • Alertas y alzada
  • Análisis de causa raíz
  • Análisis de redes
  • Análisis de rendimiento
  • Asistencia al cliente
  • Auditoría de problemas
  • Chat en tiempo real
  • Compras y recepción
  • Configuración de flujos de trabajo
  • Control/Acceso remoto
  • Controles o permisos de acceso
  • Creación de informes de tráfico web
  • Creación de informes de uso
  • Creación de informes para TI
  • Creación de informes/análisis
  • Creación de marca personalizable
  • Enrutamiento automatizado
  • Gestión de SLA (Service Level Agreement)
  • Gestión de adquisiciones
  • Gestión de asignaciones
  • Gestión de capacidades
  • Gestión de configuración
  • Gestión de correo electrónico
  • Gestión de incidentes
  • Gestión de inventarios
  • Gestión de la asistencia técnica
  • Gestión de la conectividad
  • Gestión de la conformidad
  • Gestión de licencias
  • Gestión de parches
  • Gestión de problemas
  • Gestión de proyectos
  • Gestión de recursos
  • Gestión de recursos informáticos
  • Gestión de tareas
  • Gestión de tickets
  • Gestión del cambio
  • Gestión del conocimiento
  • Gestión del mantenimiento
  • Gestor de línea de base
  • Herramientas de diagnóstico
  • Panel de comunicaciones
  • Portal de autoservicio
  • Programación de incidencias
  • Programación del mantenimiento
  • Seguimiento de activos
  • Seguimiento del comportamiento
  • Supervisión
  • Supervisión de actividades
  • Supervisión de ancho de banda
  • Supervisión de redes

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Opiniones

Calificación general

4,4 /5
(527)
Relación calidad-precio
4,6/5
Funciones
4,2/5
Facilidad de uso
4,3/5
Asistencia al cliente
4,2/5

¿Ya tienes Spiceworks?

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Mostrando 5 opiniones de 527
Matthew
Calificación general
  • Sector: Gestión de organizaciones sin ánimo de lucro
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Help Desk Where You Want It

Revisado el 6/6/2021

Starting a new role in the organization that had no Help Desk and no history or structure;...

Starting a new role in the organization that had no Help Desk and no history or structure; Spiceworks proved to be the single biggest one thing that could be done right that would yeild improved IT services to the organization. User responsibility shifted to reporting IT issues using email and overall satisfaction improved and service impacting issues due to weaknesses in infrastructure, bad procedures or mislaid processes were identified by the ticketing system and corrected.

Puntos a favor

I started using Spiceworks in the cloud and then copied the database and importing it to our VM and lost nothing. It is an efficient and easy to use platform. Adding techs and break-fix categories to track what needs to be improved proved to be successful. This allows IT to focus on root cause and then to deploy solutions to prevent the same.

Puntos en contra

The reports need to be streamlined to remove redundancy. Quantity is not always a good thing and by compressing and focusing on key areas the reporting could be a lot better and less fractured.

Alternativas consideradas

Zoho Desk, ServiceNow y Zendesk Suite

Razones para cambiar a Spiceworks

First it was/is free. This proved great for our tight budget. We added Manage Engine and the integration proved invaluable. With the two combined, we now have analytics and desktop management and patching.
Steven
Calificación general
  • Sector: Educación primaria/secundaria
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Spiceworks Helpdesk Cloud - Small Enterprise

Revisado el 10/5/2020

We have been able to improve our response time to user issues by appropriately configuring ticket...

We have been able to improve our response time to user issues by appropriately configuring ticket categories, assignment rules. The number of walk-ups to the help desk has been cut by more than 50%, which has permitted our IT support staff to be able to manage their time more efficiently. Our TTR has improved, as well as the level of customer satisfaction within our organization

Puntos a favor

This application is extremely easy to set up and configure. It can be configured as an on-premise application or in the cloud. Administration is managed through a dashboard which permits administrators to manage roles for support personnel to whom tickets will be assigned. Tickets can be automatically assigned to individuals or teams based on configurable categories and ticket rules. There are standard data entry fields included and the administrator can add additional fields as needed. For example, during the Coronavirus pandemic, with everyone working from home, we added a mandatory phone number data entry field to our ticket layout. Data entry fields can be made mandatory if desired.

When a ticket is created by a user, the ticket is entered into the system with all of the information provided by the user and the user receives a confirmation email. The ticket will be assigned to the proper support agent or team based on the rules configured within the application. Any replies to that email are automatically added to the ticket with date and time added. Tickets can be easily closed upon completion. Duplicate tickets can be merged into one ticket which helps with management of the ticket queue.

The user portal is easily customizable with company name and other options. Users can even attach a screenshot or other file to the ticket to provide useful information beyond the text description of the user problem.

Best of all, it can be used for free.

Puntos en contra

Since this is a free IT Help Desk application, it is not nearly as full featured as some other IT Help Desk applications. Reporting is not as robust as some other applications. However, you can easily download information in .csv format and create your own reports if needed.

Patrick
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Best ticketing system

Revisado el 10/2/2020

This tool has been great for us. It’s very user friendly which was better then other ticketing...

This tool has been great for us. It’s very user friendly which was better then other ticketing systems we looked at. It’s been very beneficial to be able to keep track of our tickets. One huge benefit is the use of the mobile tool to be able to access and our modify the ticket when our users are on call

Puntos a favor

Great tool for ticketing system. Being a small company we used excel to track calls and troubleshooting with customers and we needed a better solution to keep track of all the calls and tickets created. It’s been great that we can access this in office and on our mobile device to refer to past notes in a ticket when we are on call. One benefit that we love is adding and modifying fields in the ticketing system to keep track of certain information of the customer

Puntos en contra

Having gone from tracking our own calls manually this has been a huge benefit and we haven’t noticed any downsides to using this.

john
Calificación general
  • Sector: Redes informáticas
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

SpiceWorks Cloud IT helpdesk for free!

Revisado el 21/10/2019

Spiceworks IT Helpdesk Cloud version does everything I want from a cloud based Ticketing system so...

Spiceworks IT Helpdesk Cloud version does everything I want from a cloud based Ticketing system so even though its lacking some features which I hope will get added soon as ive mentioned earlier it does do everything you would expect from a basic IT Support helpdesk ticketing system. So if your looking for a free IT helpdesk solution I would really try out Spiceworks offering and also take a look at there cloud hosted version which I use myself.

Puntos a favor

Spiceworks ive used the community for years now so when I found there IT Helpdesk I started to use it but I then stopped for a while until there cloud IT Helpdesk came out which for me works best as I dont need to worry about hosting anywhere. So now I have a great IT helpdesk for my clients to log tickets with all for free!

Puntos en contra

The only Con to Spiceworks IT Helpdesk was that I was initially released as a windows installer which didnt really work for my business as I dont have my own servers, it wasnt until the Cloud IT helpdesk version came out that I then started to use Spiceworks IT helpdesk again as my client IT helpdesk solution. Its also lacking some features you would see in premium solutions but it does the basics and works for my IT Consultancy business.

Usuario verificado
Calificación general
  • Sector: Comercio mayorista
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

SpiceWorks does the job, for free-ninety-nine.

Revisado el 17/10/2019

Prior to SpiceWorks we relied on emails from users with issues, and each IT person might manage...

Prior to SpiceWorks we relied on emails from users with issues, and each IT person might manage those emails in their own way - flagging for followup, marking as unread, subfolders of their inbox, reminders, etc. Issues often were forgotten before being resolved as they moved further down in the IT inbox. We would often work on issues that another IT person already knew the answer to, thus wasting time. Spiceworks has made it so much easier to keep track of issues and their resolutions. IT supervisors can see at a glance if any of their people are struggling, and how quickly issues are resolved. Each ticket is categorized (Phone System, PC Hardware, Network, etc.) so its easy to see if things are getting better or worse. You can reply to a ticket with a suggested solution, categorize it, and close it, all using the "Tickets Anywhere" keywords.

Puntos a favor

It allows us to prioritize tickets, identify recurring problems, and prevent requests from "falling through the cracks". It provides our employees a single email address for getting help without them having to know who in IT does what. It is fairly configurable to meet different needs - we use it for warehouse and logistics issues as well as IT Help Desk. Tickets can be assigned, categorized, closed, etc. using "Tickets Anywhere" keywords when replying to the email so you don't even have to open the site to work tickets.

Puntos en contra

Emails sent to Spiceworks are converted to plain text with attachments, so tables and in-line images are lost. Due to this we sometimes have to ask the user to forward the email directly to us in order to see the original. There is a delay of between 1 and 5 minutes after an email is sent to Spiceworks before the Spiceworks email is received by team members, so we occasionally have more than one person starting to work on a ticket at the same time - especially if the ticket can be resolved simply by replying to the email.

Mostrando 5 opiniones de 527 Todas las opiniones

Preguntas frecuentes sobre Spiceworks

He aquí algunas preguntas frecuentes sobre Spiceworks.

Spiceworks ofrece los siguientes planes de precios:

  • Modelo de precios: Versión gratuita
  • Prueba gratis: Disponible

Los clientes habituales de Spiceworks son:

Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000

Spiceworks admite los siguientes idiomas:

alemán, inglés

Spiceworks admite los siguientes dispositivos:

Android (móvil), iPhone (móvil), iPad (móvil)

No tenemos información sobre los tipos de integración de Spiceworks

Spiceworks ofrece las siguientes opciones de asistencia:

Preguntas frecuentes/foro, Base de conocimientos, Chat

Categorías relacionadas

Ver todas las categorías de software encontradas para Spiceworks.