--- description: Busca información actualizada sobre SysAid en GetApp Colombia. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara SysAid con productos similares hasta encontrar la opción adecuada. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: SysAid: precios, funciones y opiniones | GetApp Colombia 2026 --- Breadcrumb: [Inicio](/) > [Software de help desk](/directory/287/help-desk-ticketing/software) > [SysAid](/software/90863/sysaid) # SysAid Canonical: https://www.getapp.com.co/software/90863/sysaid Página: 1 de 22\ Siguiente: [Página siguiente](https://www.getapp.com.co/software/90863/sysaid?page=2) > Transforma la productividad de los agentes, mejora la experiencia del usuario final e impulsa el valor en toda tu organización. Logra esto gracias a la gestión de servicios de múltiples capas, la gestión de activos incorporada y la organización y automatización avanzadas. > > Veredicto: 520 usuarios lo han valorado con **4.5/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.5/5** | 520 Opiniones | | Facilidad de uso | 4.5/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.5/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.5/5 | Basado en las opiniones generales | | Funciones | 4.5/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: SysAid Technologies - **Ubicación**: Toronto, Canadá - **Constitución**: 2002 ## Contexto comercial - **Precio inicial**: US$ 89,00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (local), Linux (local), Chromebook (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, chino, español, francés, hebreo, inglés, italiano, japonés, portugués, ruso - **Países disponibles**: Albania, Alemania, Andorra, Angola, Anguila, Antigua y Barbuda, Argelia, Argentina, Armenia, Aruba, Australia, Austria, Azerbaiyán, Bahamas, Barbados, Baréin, Belice, Benín, Bermudas, Bielorrusia y 189 más ## Funciones - AI Copilot - AI Summarization - API - Acceso móvil - Acceso remoto y monitoreo - Alertas de correo electrónico - Alertas y notificaciones - Alerts/Escalation - Almacenamiento de documentos - Análisis - Análisis visual - Arrastrar y soltar - Asistencia al cliente - Asset Lifecycle Management - Auditoría de problemas - Automatización de la localización - Automatización de procesos empresariales - Autorizaciones basadas en roles - Barcode/Ticket Scanning - Base de datos de clientes ## Integraciones (en total: 39) - Asana - CAS - Docusign - Google Calendar - Google Chat - Google Workspace - Harvest - Jira - Jotform - Lansweeper - Microsoft 365 - Microsoft 365 License Optimization - Microsoft Intune - Microsoft Power BI - Microsoft Teams … y 24 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software de help desk](https://www.getapp.com.co/directory/287/help-desk-ticketing/software) ## Categorías relacionadas - [Software de help desk](https://www.getapp.com.co/directory/287/help-desk-ticketing/software) - [Software de ITSM](https://www.getapp.com.co/directory/292/it-service-management-itsm/software) - [Software de gestión de activos informáticos](https://www.getapp.com.co/directory/325/it-asset-management/software) - [Software de gestión del flujo de trabajo (workflow)](https://www.getapp.com.co/directory/566/business-workflow/software) - [Software de monitoreo de redes y servidores](https://www.getapp.com.co/directory/652/it-server-network-monitoring/software) ## Alternativas 1. [Zoho Desk](https://www.getapp.com.co/software/10036/zoho-desk) — 4.5/5 (2213 reviews) 2. [Zendesk Suite](https://www.getapp.com.co/software/9448/zendesk) — 4.4/5 (4083 reviews) 3. [Freshdesk](https://www.getapp.com.co/software/10317/freshdesk) — 4.5/5 (3460 reviews) 4. [Milvus](https://www.getapp.com.co/software/132287/milvus) — 4.8/5 (298 reviews) 5. [LiveAgent](https://www.getapp.com.co/software/91301/liveagent) — 4.7/5 (1786 reviews) ## Opiniones ### "Efficient IT Management with Some Room for Improvement" — 5.0/5 > **Luigi** | *5 de septiembre de 2024* | Hospital y atención sanitaria | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: SysAid's user-friendly interface and real-time chat feature make it easy to manage IT support tasks and provide immediate assistance to users. > > **Puntos en contra**: The self-service portal could use a design update, and the change management process is not as intuitive as it could be. > > Overall, SysAid has been a great ITSM solution for our organization, simplifying support processes and improving user satisfaction, though there are some areas for improvement. ----- ### "Reliable ITSM Solution with Room for UI Improvement" — 5.0/5 > **Usuario verificado** | *31 de marzo de 2026* | Tecnología y servicios de la información | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The centralized ticketing system and automation capabilities stand out the most. SysAid makes it easy to log, track, and manage incidents and service requests in a structured way, improving response times, accountability, and overall efficiency in IT service delivery. > > **Puntos en contra**: The user interface feels somewhat outdated and not very intuitive, which can make navigation and configuration more time-consuming. Additionally, some customization and workflow setup processes are more complex than expected. > > Overall, my experience with SysAid has been positive. It provides a reliable and structured platform for managing incidents and service requests, improving efficiency and accountability. While the core functionality is strong, there is room for improvement in user interface and ease of configuration. ----- ### "SysAid review" — 3.0/5 > **Tonia** | *29 de abril de 2025* | Gestión de organizaciones sin ánimo de lucro | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: SysAid is easy to use and has a dedicated account specialist to assist with the POC and initial setup. > > **Puntos en contra**: What I liked least about SysAid is that many features like RMM is an add-on. The look and feel of the software is outdated. > > Overall, SysAid was our second choice. Had everything been under one pane of glass we would have gone with them. ----- ### "The Benefits of SysAid as your ITSM" — 5.0/5 > **Usuario verificado** | *23 de marzo de 2026* | Hostelería | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: The ability to automate the ticketing process and the AI feature that helps with the solving of tickets. It also provides performance insights on a weekly basis. Hence allow us to keep tracking of what is happening in our IT department > > **Puntos en contra**: There is a limited to the number of assets that can be added to the SysAid Asset management module based on the license you purchased. It would be good if the Asset limit could be increased > > SysAid has really help us to streamline our ITSM. Previously we were not using an ITSM. However, since we started using SysAid we are able to get an overall view into the various IT related issues that our users face daily ----- ### "The Perfect Balance Between Automation and Ease of Use." — 5.0/5 > **Victor** | *8 de abril de 2026* | Servicios | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The strongest aspect of SysAid is its ability to consolidate multiple IT functions into a single platform. Having IT Asset Management (ITAM) natively integrated with the Service Desk has significantly improved our operational visibility. Additionally, the recent AI Copilot features have proven to be an excellent value-add, helping our team stay productive and focused on high-priority tasks. > > **Puntos en contra**: The only minor drawback is that the advanced reporting module has a steeper learning curve than the rest of the software. While the data is comprehensive, it takes some time to train staff on how to build highly customized, non-standard dashboards for different departments. > > Our overall experience with SysAid has been outstanding. It has provided us with a stable, secure, and scalable environment to manage our global IT services. The transition to the cloud was seamless, and the performance has been consistently high. Beyond the software itself, the customer support has been top-notch—they are responsive and genuinely interested in our success. It has truly modernized how we deliver IT services to our employees, moving us from a reactive help desk to a structured, data-driven department. ----- Página: 1 de 22\ Siguiente: [Página siguiente](https://www.getapp.com.co/software/90863/sysaid?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.com.co/software/90863/sysaid) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados