---
description: Busca información actualizada sobre SysAid en GetApp Colombia. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara SysAid con productos similares hasta encontrar la opción adecuada.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: SysAid: precios, funciones y opiniones | GetApp Colombia 2026
---

Breadcrumb: [Inicio](/) > [Software de help desk](/directory/287/help-desk-ticketing/software) > [SysAid](/software/90863/sysaid)

# SysAid

Canonical: https://www.getapp.com.co/software/90863/sysaid

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Siguiente: [Página siguiente](https://www.getapp.com.co/software/90863/sysaid?page=2)

> Transforma la productividad de los agentes, mejora la experiencia del usuario final e impulsa el valor en toda tu organización. Logra esto gracias a la gestión de servicios de múltiples capas, la gestión de activos incorporada y la organización y automatización avanzadas.
> 
> Veredicto: 523 usuarios lo han valorado con **4.5/5**. De los mejores valorados en **Probabilidad de recomendación**.

-----

## Estadísticas y valoraciones rápidas

| Métrica | Calificación | Detalles |
| **En general** | **4.5/5** | 523 Opiniones |
| Facilidad de uso | 4.5/5 | Basado en las opiniones generales |
| Asistencia al cliente | 4.5/5 | Basado en las opiniones generales |
| Relación calidad-precio | 4.5/5 | Basado en las opiniones generales |
| Funciones | 4.5/5 | Basado en las opiniones generales |
| Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) |

## Sobre el proveedor

- **Empresa**: SysAid
- **Ubicación**: Toronto, Canadá
- **Constitución**: 2002

## Contexto comercial

- **Precio inicial**: US$ 89,00
- **Modelo de precios**:  (Prueba gratis)
- **Público objetivo**: 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (local), Linux (local), Chromebook (desktop), Android (móvil), iPhone (móvil), iPad (móvil)
- **Idiomas admitidos**: alemán, búlgaro, catalán, chino, coreano, croata, danés, eslovaco, esloveno, español, estonio, finés, francés, griego, hebreo, hindi, húngaro, indonesio, inglés, italiano, japonés, letón, lituano, neerlandés, noruego, polaco, portugués, rumano, ruso, serbio, sueco, tailandés, turco, ucraniano, urdu, uzbeko, árabe
- **Países disponibles**: Albania, Alemania, Andorra, Austria, Bielorrusia, Bosnia y Herzegovina, Bulgaria, Bélgica, Canadá, Chequia, Chipre, Ciudad del Vaticano, Croacia, Dinamarca, Eslovaquia, Eslovenia, España, Estonia, Finlandia, Francia y 33 más

## Funciones

- AI Copilot
- AI Summarization
- API
- Acceso móvil
- Acceso remoto y monitoreo
- Alertas de correo electrónico
- Alertas y notificaciones
- Alerts/Escalation
- Almacenamiento de documentos
- Análisis
- Análisis visual
- Arrastrar y soltar
- Asistencia al cliente
- Asset Lifecycle Management
- Auditoría de problemas
- Automatización de la localización
- Automatización de procesos empresariales
- Autorizaciones basadas en roles
- Barcode/Ticket Scanning
- Base de datos de clientes

## Integraciones (en total: 28)

- Asana
- Azure Portal
- CAS
- CLOUD VOD
- Dialpad Ai Contact Center
- GPS Fleet Tracking Software
- Harvest
- Hopem Property Management Software
- Jotform
- Lansweeper
- Microsoft Entra ID
- Microsoft Power BI
- Microsoft Project Server Subscription Edition
- Microsoft Teams
- New Relic

… y 13 integraciones más

## Opciones de asistencia

- E-mail/Help Desk
- Preguntas frecuentes/foro
- Base de conocimientos
- Asistencia telefónica
- Asistencia 24/7
- Chat

## Categoría

- [Software de help desk](https://www.getapp.com.co/directory/287/help-desk-ticketing/software)

## Categorías relacionadas

- [Software de help desk](https://www.getapp.com.co/directory/287/help-desk-ticketing/software)
- [Software de ITSM](https://www.getapp.com.co/directory/292/it-service-management-itsm/software)
- [Software de service desk](https://www.getapp.com.co/directory/1249/service-desk/software)
- [Herramientas de seguimiento de problemas](https://www.getapp.com.co/directory/580/issue-tracking/software)
- [Software de gestión del conocimiento](https://www.getapp.com.co/directory/257/knowledge-management/software)

## Alternativas

1. [Zoho Desk](https://www.getapp.com.co/software/10036/zoho-desk) — 4.5/5 (2216 reviews)
2. [Zendesk Suite](https://www.getapp.com.co/software/9448/zendesk) — 4.4/5 (4094 reviews)
3. [Freshdesk](https://www.getapp.com.co/software/10317/freshdesk) — 4.5/5 (3486 reviews)
4. [Freshservice](https://www.getapp.com.co/software/91351/freshservice) — 4.6/5 (802 reviews)
5. [Milvus](https://www.getapp.com.co/software/132287/milvus) — 4.8/5 (298 reviews)

## Opiniones

### "Great ITSM platform with great capabilities" — 4.0/5

> **Lillian** | *28 de agosto de 2023* | Hospital y atención sanitaria | Valoración de la recomendación: 9.0/10
> 
> **Puntos a favor**: The platform's pre-built functionality is excellent for handling support tickets, and it's highly customizable to fit any organization's specific requirements. Having the option to make your own folders and processes is quite useful.
> 
> **Puntos en contra**: There are so many settings and options to configure in this program that we often find ourselves lost. There can be post-update issues on occasion. Since I only have 5 administrators and the bare minimum license, I can't generate nearly enough reports.
> 
> SysAid is the answer to the issue of manual customer management. We utilize it for contract and renewal management, automated responses to customer support questions, and onboarding of new services.

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### "Cephas with Sysaid so Far" — 4.0/5

> **Cephas** | *24 de marzo de 2026* | Servicios financieros | Valoración de la recomendación: 9.0/10
> 
> **Puntos a favor**: The ease of use. Being certified in ITIL v4 foundation, using sysaid to manage users' requests and incidents logs makes service management easier. Also, it helps me track the area in which the users need more trainings, and it has helped my team to develop solutions to address their needs.
> 
> **Puntos en contra**: Sometimes, I think of a kind of automation to handle multiple requests related to the same incident. For example, there is a temporary service failure and multiple users have logged complaints about it. There should be a feature to close all of the tickets relating to that same incident immediately the incident is resolved, rather than going to close the tickets one after the other.
> 
> My overall experience with sysaid can be summarized into speedy and effective service management tool for handling users' compliant and better service delivery.

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### "SysAid review" — 3.0/5

> **Tonia** | *29 de abril de 2025* | Gestión de organizaciones sin ánimo de lucro | Valoración de la recomendación: 8.0/10
> 
> **Puntos a favor**: SysAid is easy to use and has a dedicated account specialist to assist with the POC and initial setup.
> 
> **Puntos en contra**: What I liked least about SysAid is that many features like RMM is an add-on.  The look and feel of the software is outdated.
> 
> Overall, SysAid was our second choice.  Had everything been under one pane of glass we would have gone with them.

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### "Simple and Effective Ticket Management" — 5.0/5

> **Christopher** | *19 de marzo de 2026* | Administración educativa | Valoración de la recomendación: 9.0/10
> 
> **Puntos a favor**: I like that Sysaid is very easy to use and makes logging, tracking, and updating tickets straightforward. The interface is clear, and the workflow supports quick responses, which helps in day-to-day IT support.
> 
> **Puntos en contra**: Occasionally, the platform can be slow to load or respond especially during busy periods. This can make navigating tickets or updating details slightly frustrating.
> 
> Overall, my experience has been good. Sysaid is easy to use, and it makes raising, tracking, and managing tickets straightforward. A few areas could be smoother, but it works well for everyday IT support tasks.

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### "Efficient for Ticket Handling but Needs a Smoother User Experience" — 4.0/5

> **PRINCESS** | *31 de marzo de 2026* | Banca | Valoración de la recomendación: 6.0/10
> 
> **Puntos a favor**: SysAid makes ticket management easier and more organized, thanks to its automation and efficient routing features. It also provides useful insights into recurring issues, helping us understand patterns and improve our IT processes. Its integrated ITSM modules make incident handling and collaboration across teams smoother.
> 
> **Puntos en contra**: Some features require more technical know‑how, especially during configuration or workflow setup. The interface can feel a bit outdated and clunky, making navigation less smooth. There are occasional performance issues and small bugs, which can slow things down during busy times.
> 
> Overall, SysAid has been a reliable ITSM tool that helps us stay organized and resolve issues faster. Its automation and clear workflows improve response times and support better cross‑team communication. 
While setup and configuration can be challenging at times, and the interface could be smoother, it still provides strong value with its insights and integrated ITSM features.

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## Enlaces

- [Ver en GetApp](https://www.getapp.com.co/software/90863/sysaid)

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