Sobre Dynamics 365

Microsoft Dynamics 365 es un software de planificación de recursos empresariales (ERP) multilingüe y multidivisa. Esta solución ha sido diseñada para empresas medianas y grandes. Es totalmente personalizable y ampliable a través de su plataforma y herramientas de desarrollo enriquecidas. Dynamics 365 ofrece distintas herramientas para ventas, atención al cliente, gestión de servicios externos, adquisición de talentos, finanzas y operaciones, comercio minorista, automatización de servicios de proyectos, marketing, inteligencia artificial, realidad mixta y más.

Con Microsoft Dynamics 365, las empresas pueden unificar sus operaciones, proyectos, flujos de trabajo y tareas en una plataforma centralizada para ayudar a tomar decisiones, establecer relaciones con los clientes y operar de manera eficiente. Las aplicaciones individuales de Microsoft Dynamics 365 se pueden usar como productos independientes, combinados entre ellos o integrados con una amplia gama de sistemas empresariales externos para proporcionar una solución completamente personalizada. La plataforma se integra con aplicaciones de terceros como Ameyo, Salesforce, DocuSign, PandaDoc, ADP, Gainsight, Tacton CPQ y más. La inteligencia artificial (IA) de Dynamics 365 y la realidad mixta facilitan la toma de decisiones inteligente y la planificación de escenarios de manera moderna.

Precios desde:

US$ 50,00/mes

  • Versión gratuita
  • Prueba gratis
  • Suscripción

Las 5 mejores alternativas a Dynamics 365

Dispositivos

Tamaño de la empresa

P M G

Disponible en los países siguientes

Australia, Brasil, Canadá, China, Alemania y otros 5, Reino Unido, India, Japón, México, Estados Unidos

Idiomas admitidos

alemán, checo, chino, coreano, danés y otros 18, español, finés, francés, hebreo, húngaro, inglés, italiano, japonés, neerlandés, noruego, polaco, portugués, ruso, sueco, tailandés, turco, zh-hant, árabe

Precios desde:

US$ 50,00/mes

  • Versión gratuita
  • Prueba gratis
  • Suscripción

Las 5 mejores alternativas a Dynamics 365

Imágenes

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Funciones

Funcionalidades totales de Dynamics 365: 96

  • Acceso móvil
  • Almacenamiento de documentos
  • Análisis de evolución de ventas
  • Análisis de tendencias
  • Análisis financiero
  • Análisis visual
  • Automatización de marketing
  • Balance contable y cuadro de resultados
  • Base de datos de clientes
  • Base de datos de contactos
  • Búsqueda de clientes potenciales
  • Búsqueda/filtro
  • CRM
  • Captura de clientes potenciales
  • Chat y mensajería
  • Conciliación bancaria
  • Consolidación/Roll-Up
  • Contabilidad de acreedores
  • Contabilidad de deudores
  • Creación de informes financieros
  • Creación de informes y estadísticas
  • Creación de informes/análisis
  • Creación de marca personalizable
  • Creación de paneles de comunicaciones
  • Cualificación de leads
  • Declaración de ganancias/pérdidas
  • Facturación
  • Generación de clientes potenciales
  • Generación de clientes potenciales
  • Gestión de actividades
  • Gestión de activos fijos
  • Gestión de almacén
  • Gestión de cadena de suministro
  • Gestión de calendarios
  • Gestión de clientes potenciales
  • Gestión de contactos
  • Gestión de contenidos
  • Gestión de correo electrónico
  • Gestión de documentos
  • Gestión de empleados
  • Gestión de expediciones
  • Gestión de flujos de trabajo
  • Gestión de inventarios
  • Gestión de la base de conocimiento
  • Gestión de la conformidad
  • Gestión de la formación
  • Gestión de nóminas
  • Gestión de pedidos de trabajo
  • Gestión de proveedores
  • Gestión de proyectos
  • Gestión de recursos humanos
  • Gestión de requisitos
  • Gestión de tareas
  • Gestión de tesorería
  • Gestión de tickets de soporte
  • Gestión de órdenes de compra
  • Gestión del ciclo de vida de recursos
  • Gestión del conocimiento
  • Gestión del pipeline
  • Gestión financiera
  • Herramientas de colaboración
  • Historial de cliente
  • Informes de ventas
  • Integraciones de terceros
  • Integración de chat interno
  • Libro general
  • Marketing multicanal
  • Marketing por correo electrónico
  • Modelos personalizables
  • Multidepartamento/proyecto
  • Métricas de rendimiento
  • Operaciones empresariales integradas
  • Panel de actividades
  • Para dispositivos iPad
  • Planificación de campañas
  • Plantillas de correo electrónico
  • Portal de autoservicio
  • Presupuestos/previsiones
  • Previsión
  • Previsión de ventas
  • Programación de campañas
  • Programación de publicaciones
  • Programación de tareas
  • Programación del mantenimiento
  • Punto de venta (POS)
  • Reclamaciones de gastos
  • Segmentación de clientes
  • Seguimiento de actividades
  • Seguimiento de conversión
  • Seguimiento de estado
  • Seguimiento de gastos
  • Seguimiento de interacciones
  • Seguimiento horas/gastos
  • Sistema de calendarios o recordatorios
  • Varias divisas
  • Visualización de datos

Alternativas

Odoo

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Striven

4,8
#2 alternativa a Dynamics 365
Comprehensive cloud-based management solution for businesses. Includes Accounting, CRM, Projects, HR, etc on any device.

NetSuite

4,1
#3 alternativa a Dynamics 365
NetSuite proporciona a las organizaciones un sistema integrado de aplicaciones en la nube que les ayuda a administrar...

HarmonyPSA

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Opiniones

Calificación general

4,3 /5
(4.149)
Relación calidad-precio
4,1/5
Funciones
4,3/5
Facilidad de uso
4,0/5
Asistencia al cliente
4,2/5

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Mostrando 5 opiniones de 4.149
Ty C.
Calificación general
  • Sector: Papel y productos forestales
  • Tamaño de la empresa: 10.000+ empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Dynamics in a league of it's own

Revisado el 15/11/2019

I have tried other CRM's in my career but none of them come close. The future of this product is...

I have tried other CRM's in my career but none of them come close. The future of this product is incredibly bright and the cost to entry is so low that there is no reason not to give it a shot if you think it can help you. The Microsoft account management team will work with you to find the right fit for your needs and set you up for success.

Puntos a favor

I have used this software for over 7 years and over those years have seen it grow and improve at a remarkable rate. With the introduction of Flow/Power Automate and Canvas Apps the abilities of this business application stack are unmatched. You are truly only limited by your own imagination. Microsoft provides great account management resources that will help keep you on the cutting edge.

From a price perspective, Dynamics is very competitive. What you get out of the box cannot be touched by any competitor namely, Salesforce. You will spend a fortune to get the same utility from a Salesforce implementation.

Salesforce and competitors also do not have anything like Azure. Having all of your business application ecosystem under such an umbrella is incredibly powerful.

Puntos en contra

I have had less than ideal interactions with support. Mostly they are positive but often times they don't typically know enough about the product and will ask me for information that i already provided in detail upon initial case submission. That being said, this product is innovating and improving so much you can't possibly expect all the people supporting it to be 100% on top of their game. They SHOULD be but realistically you are going to run into people that are just intermediaries between you and someone that can actually help. This isn't really a Dynamics issue at all but you will need to rely on support if you go with an online installation.

Alternativas consideradas

Salesforce Sales Cloud

Razones para cambiar a Dynamics 365

Cost is incredibly good, Azure, vibrant community of support. Microsoft is heading in a direction I am trying to go.
Oussama L.
Calificación general
  • Sector: Automoción
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

dynamic 365 is in the field pro path o for easy tasks

Revisado el 28/11/2020

from my experience on the automotive business using this product was a lot more better to go far in...

from my experience on the automotive business using this product was a lot more better to go far in time into the first products of microsoft ,its easiness while interacting with your acceptable intuition uploaded for years into my memory helped me to escape so much time and filling it by learning so many other skills in the service of business , i have learned that time is money , my thought was aligned with the comprehend of the product which maintain your fuction into simplicity fasteness while its cost compairing to other products mostly cheaper

Puntos a favor

during the lifestyle of business , i have never faced so many different tasks that wasn't easy going but using the dynamic 365 from microsoft , which i have curious about its fast developement and improvement during the last 1 years by it didnt suprised my knowledgeable first sight on microsoft software during years of my work ,since the dynamic helping me to most simplified the business tasks for me while learning others future skills allowing me to go through minimizing the time of spending on other busines tasks , especially with standpoint which helped business to grow faster by includingall the organization with most fixed sales teams tasks

Puntos en contra

one the most strenghts of the dynamics 365 if your business during the last 10 years familiar with other microsoft product like microsoft office 365 ..., you will find that is most of all similar to the simplified menu of microsoft product since that microsoft didnt lost its flavors of maintain the same aroma while you will taste navigating throughout ths dynamic 365

Chris C.
Calificación general
  • Sector: Construcción
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 6.0 /10

Limited Functionality For ERP

Revisado el 5/10/2021

Puntos a favor

We've used Dynamics for over 8 years as our main ERP. The reports and tracking it provides from an financial point of view is great and allows our leadership team to closely follow the company's business. We also use it on the production floor to maintain a workflow on customer's orders, inventory and shipping.

Puntos en contra

While we've adapted Dynamics to work for us on the floor, it has limited functionality to maintain and track inventory and production workflow. Microsoft has provided limited updates/help in adapting this software and we are now working on transitioning to another ERP software.

Matthew R.
Calificación general
  • Sector: Petróleo y energía
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 2.0 /10

Unresponsive, unintuitive, bug-riddled

Revisado el 9/3/2018

I DO NOT recommend this product to ANYONE. The features which work only do so after weeks spent...

I DO NOT recommend this product to ANYONE. The features which work only do so after weeks spent learning the software's bugs and avoiding them. This is not a finished product, and in the two years I have used it not a single issue has been resolved.

Have the developers even attempted to use this? I am so far beyond being understanding of this thing's shortfalls, and I hope this is apparent in my review. Give my company a refund so that the money which Microsoft has NOT earned can be distributed to the employees who have spent hours of unproductive time compensating for Microsoft/D365/CRM's shortcomings.

Puntos a favor

It promises to deliver a comprehensive client management system, databases information for perusal by its users, and has a lot of potential.

Puntos en contra

The user interface is atrocious. Pages which should be full windows are contained in scroll bars in my browser window

Tables within these windows are not scaleable and are improperly scaled. This cuts off row lables, column headers, and information which I would like to read but cannot

Drop-down menus are not generated automatically

Timesheets are sliding-windows nested within sliding-windows nested within sliding windows, all of which are compressed to less than half the height of my screen by an incompressible block of data.

Timesheets wipe information without warning. New lines added to timesheets occasionally do not register, do not save, prevent submissions for review, and are undetectable until I close the timesheet, the information I entered is wiped, and I spend an hour trying to discern which portions of my billable (BILLABLE! I work by the hour, time spent on this costs my company money, costs me money by way of lost income earned in performance reviews, blatantly ruins my day, and ruins the fidelity of my timesheets by forcing me to try and back out my work for the day)

The TIMER feature in timesheets, a STOPWATCH feature that should be a simple start/stop, cannot properly roll over between hours. If you restart the timer on a line, because (god-forbid) you start a task and the timer, stop the task and a timer, start a new task and a new timer, stop a new task and a timer, and restart the original task and its timer, the thing cannot simply add more time to the original line. No, when it reaches the next hour (1.4 -> 1.9 -> 2.0 -> 2.1 is expected and correct behavior) it just fails entirely, and continues to neglect full hours going forward. (1.4 -> 1.9 -> 0.0 -> 0.9 -> 0.0 -> 0.9 -> 0.0 -> 0.9). This is a baseline thing which i would consider only a slight step up in difficulty from not deleting my activity description (which CRM does frequently)

But why am I having to rank timesheet features by difficulty? My company has paid for Dynamics 365 services, and it is functional to the minimum degree.

Contact entries cannot be related to more than 3 cases? The "Recent Cases" table on the right is not one table - it's FIVE IDENTICAL TABLES arranged vertically along the right side of the screen. Of these, the top and the bottom entries CANNOT be used, and attempting to associate the Contact to a Case returns an error. The MIDDLE THREE tables only accept ONE ENTRY each - my contact is associated with DOZENS of case files, and I am limited to THREE?

This list goes on. This product is awful. This is absolutely awful. DO NOT purchase this product. I am a baseline wage-earner in my company, and am not whatever customer-relations / customization employees Microsoft use to field customer complaints / cater this service, but whatever they are doing is doing done poorly.

Valdas T.
Calificación general
  • Sector: Impresión
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 5.0 /10

Daily user review, CRM porpose

Revisado el 9/9/2021

in general, when the system is understandable, then it is convenient to use because of the view of...

in general, when the system is understandable, then it is convenient to use because of the view of the customer's company tree, the responsible persons. also all information related to this customer can be tracked in one window: communication, offers, correspondence, etc. it is also useful when you have multiple departments in a company and they are communicating with the same customer, you can track communication and share information with colleagues within the company.

Puntos a favor

the system is suitable for use, especially for partners who have a subsidiary. In this case, we can clearly see the company tree and divide the responsible persons.

Puntos en contra

understanding the system is not easy. there is a lot of duplication, which makes it difficult to trace communication with the client.

Mostrando 5 opiniones de 4.149 Todas las opiniones

Preguntas frecuentes sobre Dynamics 365

He aquí algunas preguntas frecuentes sobre Dynamics 365.

Dynamics 365 ofrece los siguientes planes de precios:

  • A partir de: US$ 50,00/mes
  • Modelo de precios: Suscripción
  • Prueba gratis: Disponible

Los clientes habituales de Dynamics 365 son:

2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001+

Dynamics 365 admite los siguientes idiomas:

alemán, checo, chino, coreano, danés, español, finés, francés, hebreo, húngaro, inglés, italiano, japonés, neerlandés, noruego, polaco, portugués, ruso, sueco, tailandés, turco, zh-hant, árabe

Dynamics 365 admite los siguientes dispositivos:

Android (móvil), iPhone (móvil)

Dynamics 365 se integra con las siguientes aplicaciones:

ADP Workforce Now, Adobe Sign, Ameyo, Apttus Contract Management, AskNicely, Campaign Monitor, DocuSign, Five9, Gainsight CS, InsideView, Lattice Engines, LinkedIn for Business, Microsoft Excel, Microsoft Outlook, Microsoft Project, Microsoft SharePoint, PROS Smart CPQ, PandaDoc, Salesforce Sales Cloud, Sana Commerce, Soft4RealEstate, Tacton CPQ, signNow

Dynamics 365 ofrece las siguientes opciones de asistencia:

E-mail/Help Desk, Preguntas frecuentes/foro, Base de conocimientos, Asistencia telefónica, Asistencia 24/7, Chat

Categorías relacionadas

Ver todas las categorías de software encontradas para Dynamics 365.