Wild Apricot

Setting up event registration is a breeze. Annual membership dues invoicing is also easily handled by this software.

You have to archive inacive members or they will continue to receive the registration notifications.

Ease of use for non tech person. Customer support is excellent. Allows for complete automation for events, including taking payments and tracking attendance.

At times it is difficult to change the content of some website pages without changing the template. When new members are onboarded, they have difficulty finding out how to view other members.

Not much. It does have some features built in that are easy to use, like the member forum. It also has some customizable features in the membership rules...if they work. Sadly, you can't rely on them and the support staff is less than supportive.

Where to start. Support is only available via chat or email, and only Monday through Friday from 10:00 - 5:00.

Next, the system is full of bugs. Members renew and it doesn't advance their renewal date. Members try to log in and it won't let them establish a password. Members can't log in so they create a whole new account, and there is not duplicate warning, so we just have to stumble on the duplicates. There were several member files that had the wrong renewal date but we couldn't change them manually. The system would give us error messages. The system would also randomly change information that we entered into the fields. The search features are less than reliable and do not show all the information unless you export the file to a spreadsheet. If changing member levels it will automatically revert someone to the current member year. You should be able to set that option or create a rule where if the member price is the same it keeps the already paid for years. We have an extremely high rate of payments that go unprocessed, for various reasons. Recaptcha not working, card declined because the payer used auto-fill on the form, card declined because the website is in Canada, and more.

I have spent almost every day in some sort of chat session with the support staff, and you cannot interact with the higher tier support, only the base level. Plus, there have been times where it was a week or more before we received a response.

Ease of recurring payments
Easy membership management
Great for event planning and management

Customer service can be difficult to deal with
Wish software had more customization features

the ease of building pages and events. I can teach anyone how to use this software and how to build and track events easily.

The limitations on contacts, without paying for upgrades.