--- description: Busca información actualizada sobre HappyFox Help Desk en GetApp Colombia. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara HappyFox Help Desk con productos similares hasta encontrar la opción adecuada. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: HappyFox Help Desk: precios, funciones y opiniones | GetApp Colombia 2026 --- Breadcrumb: [Inicio](/) > [Software de servicio al cliente](/directory/231/customer-service/software) > [HappyFox Help Desk](/software/90516/happyfox) # HappyFox Help Desk Canonical: https://www.getapp.com.co/software/90516/happyfox Página: 1 de 5\ Siguiente: [Página siguiente](https://www.getapp.com.co/software/90516/happyfox?page=2) > HappyFox es un software de help desk y asistencia al cliente todo en uno basado en la nube. El sistema de tickets de HappyFox permite resolver rápidamente los problemas de los clientes mediante un eficiente flujo de trabajo de asistencia al cliente. La plataforma también ofrece una base de conocimiento integrada, un foro comunitario y un portal de asistencia al usuario final. > > Veredicto: 93 usuarios lo han valorado con **4.6/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.6/5** | 93 Opiniones | | Facilidad de uso | 4.4/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.6/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.5/5 | Basado en las opiniones generales | | Funciones | 4.3/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: HappyFox - **Ubicación**: Irvine, EE. UU. - **Constitución**: 2012 ## Contexto comercial - **Precio inicial**: US$ 24,00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, búlgaro, catalán, checo, chino, chino tradicional, coreano, croata, danés, español, euskera, finés, francés, griego, hindi, húngaro, indonesio, inglés, irlandés, italiano, japonés, letón, lituano, neerlandés, noruego, polaco, portugués, portugués de Brasil, rumano, ruso, sueco, tailandés, turco, ucraniano, vietnamita, árabe - **Países disponibles**: Alemania, Arabia Saudita, Argentina, Australia, Austria, Bangladés, Brasil, Bélgica, Canadá, Chequia, Chile, Colombia, Corea del Sur, Dinamarca, Egipto, Emiratos Árabes Unidos, España, Estados Unidos, Filipinas, Finlandia y 25 más ## Funciones - @menciones - AI Copilot - AI Summarization - AI Text Generation - AI Text Summarization - API - Acceso móvil - Advanced Search - Alertas de correo electrónico - Alertas de móvil - Alertas y notificaciones - Alerts/Escalation - Almacenamiento de documentos - Almacenamiento seguro de datos - Análisis de atención al cliente - Aplicación móvil - Asset Lifecycle Management - Attachments/Screencasts - Auditoría de problemas - Automated response ## Integraciones (en total: 41) - Adobe Commerce - Asana - BigCommerce - ChartMogul - ClassLink - Dialpad - FreshBooks - FullContact - GitLab - Google Workspace - HappyFox Chat - Highrise - HubSpot Service Hub - Insightly - Intune HRMS … y 26 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software de servicio al cliente](https://www.getapp.com.co/directory/231/customer-service/software) ## Categorías relacionadas - [Software de servicio al cliente](https://www.getapp.com.co/directory/231/customer-service/software) - [Software de gestión del conocimiento](https://www.getapp.com.co/directory/257/knowledge-management/software) - [Software de help desk](https://www.getapp.com.co/directory/287/help-desk-ticketing/software) - [Software de ITSM](https://www.getapp.com.co/directory/292/it-service-management-itsm/software) - [Software para gestión de reseñas](https://www.getapp.com.co/directory/575/feedback-and-reviews-management/software) ## Alternativas 1. [Zoho Desk](https://www.getapp.com.co/software/10036/zoho-desk) — 4.5/5 (2214 reviews) 2. [Zendesk Suite](https://www.getapp.com.co/software/9448/zendesk) — 4.4/5 (4090 reviews) 3. [Freshdesk](https://www.getapp.com.co/software/10317/freshdesk) — 4.5/5 (3470 reviews) 4. [Freshservice](https://www.getapp.com.co/software/91351/freshservice) — 4.6/5 (792 reviews) 5. [LiveAgent](https://www.getapp.com.co/software/91301/liveagent) — 4.7/5 (1787 reviews) ## Opiniones ### "HappyFox Help Desk - Best for ticketing system" — 4.0/5 > **Usuario verificado** | *24 de octubre de 2022* | Marketing y publicidad | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Happyfox has turned out to be a boon for us. Our task mangement became very easy after installation. We get clients requests on Happyfox which we are able to manage and resolve effectively. It has great user interface and customer support was incredible during installation and troubleshoot. > > **Puntos en contra**: There is nothing to point out here. Just one suggestion to include insights about tickets like how many tickets closed, in how much time, who was the most effective performer, etc. This will also help in improving team performance. ----- ### "HappyFox, The Helpdesk for Humans" — 4.0/5 > **Usuario verificado** | *17 de febrero de 2019* | Empleo y contratación | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Great product, with a simple user interface and powerful customization features. Allows for the building of Knowledge Bases and thorough tracking of all type of issues facing the end user. Will allow the users to open up ticket with their email package, > > **Puntos en contra**: I've yet to see anything negative about this software. > > We've been using Happyfox for the past three years. It is used to create and track tickets for issues concerning Information Technology, Timesheets and Human Resource problems. We've been extremely happy using this product. The reporting features of this product are an extremely valuable tool and well worth the cost of the software. ----- ### "Amazing at first, until you realize that the develepement stoped" — 2.0/5 > **Bernardo** | *26 de abril de 2018* | Software informático | Valoración de la recomendación: 3.0/10 > > **Puntos a favor**: - Plenty of integrations - Very customizable - The support is very good, they don't mind to spend time until your problem is solved > > **Puntos en contra**: - Smartphone App is terrible, ticket response not intuitive, lots of steps to accomplish simple tasks - Customization is very painful, not intuitive, complex, little bugs in several functions - Expensive against other similar products - No updates, development is stuck for years now (monolithic service) - Reports don't work, it's is impossible to extract relevant data about overall performance - Cannot export tickets in full, only the original fist message (this is very disappointing) - Faced several downtime in which was impossible to access the platform and manage tickets > > The service is good in a lot of things but lack of fundamental tools and performance. Too hard to manage, lots of bugs and no updates. The staff is amazing but the service don't follow. I'm jumping of this service and now and I'm in a nightmare because cannot export the data to anything. Neither in cvs. Only incomplete tickets and all my work history is unreacheable. Leaving the service very very very disapointed. ----- ### "Great application\!" — 5.0/5 > **Usuario verificado** | *22 de abril de 2019* | Hospital y atención sanitaria | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: This software was very easy to implement and use. We now have the ability to pull metrics and keep track of member inquires with ease\! > > **Puntos en contra**: Reports can be a bit hard to create but customer service was always there to help. > > Even though our reports were a bit of a chore setting up, HappyFox customer service was quick in answering any questions and gave us solutions in a timely manner. We are now able to put a time on how much we spend trouble-shooting and project time. ----- ### "Helpful application for sales support" — 4.0/5 > **Usuario verificado** | *21 de mayo de 2018* > > **Puntos a favor**: It has enabled us to have multiple representatives handing the incoming emails for 1 email address. > > **Puntos en contra**: I wish that there were better spam filters. We have had to manually set up a lot of rules to weed of spam, which can lead to other issues. ----- Página: 1 de 5\ Siguiente: [Página siguiente](https://www.getapp.com.co/software/90516/happyfox?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.com.co/software/90516/happyfox) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados