HappyFox Help Desk

4,6 (92)
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Software de asistencia al cliente y help desk

Sobre HappyFox Help Desk

HappyFox es un software de gestión de tickets y asistencia al cliente ridículamente sencillo y sumamente fácil de usar. HappyFox se integra con tus cuentas de correo electrónico y sitios web para garantizar que todas las solicitudes de asistencia se recopilen. Organiza mejor, asigna el correo electrónico correcto a la persona adecuada, responde más rápido y supervísalo todo. HappyFox también es económico y ofrece un modelo de planes mensuales asequibles.


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¿Tienes dudas sobre HappyFox Help Desk? Compara con una alternativa popular

HappyFox Help Desk

4,6 (92)
VS.
El más valorado

Precio inicial

US$ 39,00
mes
US$ 15,00
mes

Opciones de precios

Versión gratuita
Prueba gratuita
Versión gratuita
Prueba gratuita

Funciones

78
116

Integraciones

44
85

Facilidad de uso

4,5 (92)
4,5 (3.284)

Relación calidad-precio

4,5 (92)
4,4 (3.284)

Atención al cliente

4,6 (92)
4,5 (3.284)
Las barras de puntuación verdes muestran el producto ganador en función de la puntuación media y el número de opiniones.

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Opiniones

Calificación general

4,6 /5
(92)
Relación calidad-precio
4,5/5
Funciones
4,4/5
Facilidad de uso
4,5/5
Asistencia al cliente
4,6/5

¿Ya tienes HappyFox Help Desk?

¡Ayuda a los compradores de software! Las opiniones sobre los productos son útiles para que el resto de los usuarios podamos tomar las decisiones acertadas.

Mostrando 5 opiniones de 92
Kevin
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Power User - HAPPY FOX, has allowed us to scale fast!

Revisado el 14/10/2021

I am Head of Operations for an IpaaS company. We used Confluence and Jira but needed a ticketing...

I am Head of Operations for an IpaaS company. We used Confluence and Jira but needed a ticketing system. ZenDesk being the one most people pointed to. However, after a lot of analysis, we decided upon Happy Fox - an excellent decision.

Ease of use, low cost, scalable packages, solid integrations, and some of the best support we've worked clearly describe Happy Fox. Earlier this year we took on a larger client, requiring us to build out our SLA process - something HF does outstanding with their SLA features and Smart Rules. We then signed up for the HF BI reporting tool which drove it home - allowing us to clearly see in the report how we are doing before problems arise. Lastly, we've recently created branded support pages for key clients with tailored FAQ's and support articles.

All throughout, the care of the HF employees is what truly stood out. [SENSITIVE CONTENT] with the BI team was relentlessly helpful and kind - never stopping until we had a resolution. [SENSITIVE CONTENT] in Sales was incredibly accommodating and never pushed more products.

I cannot say enough about HF other than - sign up!

Puntos a favor

Ease of use, scalability, price, support, integrations, and tools which make sense.

Puntos en contra

There is nothing I do not like about Happy Fox.

Amanda
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: 5.001-10.000 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 7.0 /10

HR Help Desk Administrator

Revisado el 28/8/2020

Puntos a favor

We like that it is easy to use. It is rather simple and not overly complicated.

Puntos en contra

The reporting is very challenging. I wish they had better reporting capabilities.
I

Alternativas consideradas

Zendesk Suite

Razones para cambiar a HappyFox Help Desk

Happyfox could do about 75-80% of the features of the other 2, and was about 10% of the price of the others.
Bernardo
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 3.0 /10

Amazing at first, until you realize that the develepement stoped

Revisado el 26/4/2018

The service is good in a lot of things but lack of fundamental tools and performance. Too hard to...

The service is good in a lot of things but lack of fundamental tools and performance. Too hard to manage, lots of bugs and no updates. The staff is amazing but the service don't follow.
I'm jumping of this service and now and I'm in a nightmare because cannot export the data to anything. Neither in cvs. Only incomplete tickets and all my work history is unreacheable.
Leaving the service very very very disapointed.

Puntos a favor

- Plenty of integrations
- Very customizable
- The support is very good, they don't mind to spend time until your problem is solved

Puntos en contra

- Smartphone App is terrible, ticket response not intuitive, lots of steps to accomplish simple tasks
- Customization is very painful, not intuitive, complex, little bugs in several functions
- Expensive against other similar products
- No updates, development is stuck for years now (monolithic service)
- Reports don't work, it's is impossible to extract relevant data about overall performance
- Cannot export tickets in full, only the original fist message (this is very disappointing)
- Faced several downtime in which was impossible to access the platform and manage tickets

Usuario verificado
Calificación general
  • Sector: Práctica de la abogacía
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Strong Ticketing System

Revisado el 30/7/2019

I have found Happyfox an exception ticketing system, but, strong customer support. It has greatly...

I have found Happyfox an exception ticketing system, but, strong customer support. It has greatly increased the efficiency and productivity of our team.

Puntos a favor

Happyfox sets out what it is meant to do - a strong, automated ticketing system.

Happyfox can be quickly setup, has a strong support team, and is constantly working on improvements.

Some of the best features of the software include customization of categories (ticket fields, contacts), a sleek and clean UI for administrators, built-in Knowledge Base, automatic ticketing, recurring tickets, ticket threading, and multiple ticket intake (email, widiget, login).

Puntos en contra

A lot of the newer features are limited to the top tier pricing bracket which means, starting out with the lower level limits the features.

It is limited ticketing and providing a knowledge base. Some of the newer features including project management and asset management is a little light, but, definitely improvements on turning Happyfox into a fully fledged ITSM.

Chris
Calificación general
  • Sector: Propiedad inmobiliaria
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Exacta Review of HappyFox

Revisado el 8/4/2021

I like a streamlined, easy to use clean interface. This is what happyfox is.

I like a streamlined, easy to use clean interface. This is what happyfox is.

Puntos a favor

It's a no nonsense, easy to use platform. Administration is easy.

Puntos en contra

Somewhat limited in features, but not much.

Mostrando 5 opiniones de 92 Todas las opiniones

Preguntas frecuentes sobre HappyFox Help Desk

He aquí algunas preguntas frecuentes sobre HappyFox Help Desk.

HappyFox Help Desk ofrece los siguientes planes de precios:

  • A partir de: US$ 39,00/mes
  • Modelo de precios: Suscripción
  • Prueba gratis: Disponible

Los clientes habituales de HappyFox Help Desk son:

Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000

HappyFox Help Desk admite los siguientes idiomas:

alemán, checo, chino, chino tradicional, coreano, danés, español, francés, húngaro, inglés, italiano, japonés, neerlandés, noruego, polaco, portugués, ruso, sueco, tailandés, turco, ucraniano, árabe

HappyFox Help Desk admite los siguientes dispositivos:

Android (móvil), iPhone (móvil), iPad (móvil)

HappyFox Help Desk se integra con las siguientes aplicaciones:

Adobe Commerce, Asana, Batchbook, BigCommerce, Chargify, ChartMogul, ClassLink, Commerce Cloud, Dialpad, FreshBooks, FullContact, GitLab, Google Workspace, HappyFox Chat, Highrise, HubSpot Service Hub, Insightly, Jira, JustCall, Keap, LogMeIn Rescue, Mailchimp, Meta for Business, Microsoft Teams, Mixpanel, Nicereply, Okta, Olark, OneLogin, PagerDuty, Pipedrive, Salesforce Sales Cloud, Shopify, SmartSignin, SnapEngage, Stripe, SugarCRM, SurveyMonkey, Twilio, Twitter/X, WordPress, Wrike, Zapier, Zoho CRM

HappyFox Help Desk ofrece las siguientes opciones de asistencia:

E-mail/Help Desk, Preguntas frecuentes/foro, Base de conocimientos, Asistencia telefónica, Asistencia 24/7, Chat

Categorías relacionadas

Ver todas las categorías de software encontradas para HappyFox Help Desk.