HappyFox Help Desk
Sobre HappyFox Help Desk
HappyFox es un software de gestión de tickets y asistencia al cliente ridículamente sencillo y sumamente fácil de usar. HappyFox se integra con tus cuentas de correo electrónico y sitios web para garantizar que todas las solicitudes de asistencia se recopilen. Organiza mejor, asigna el correo electrónico correcto a la persona adecuada, responde más rápido y supervísalo todo. HappyFox también es económico y ofrece un modelo de planes mensuales asequibles.
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Opiniones
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- Sector: Administración educativa
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 1-5 meses
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Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Happy with Happy Fox!
Revisado el 20/9/2018
Puntos a favor
What I like most about the software is the ease of its interface. You do not have to look through pages and pages of different stuff, your tickets are right in front of you when you log in!
Puntos en contra
The only Con that I experienced with this software is the ticket response were directly sent to the users junk folder. After contacting local support they were able to adjust the settings and solve the issue.
- Sector: Práctica de la abogacía
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Strong Ticketing System
Revisado el 30/7/2019
I have found Happyfox an exception ticketing system, but, strong customer support. It has greatly...
I have found Happyfox an exception ticketing system, but, strong customer support. It has greatly increased the efficiency and productivity of our team.
Puntos a favor
Happyfox sets out what it is meant to do - a strong, automated ticketing system.
Happyfox can be quickly setup, has a strong support team, and is constantly working on improvements.
Some of the best features of the software include customization of categories (ticket fields, contacts), a sleek and clean UI for administrators, built-in Knowledge Base, automatic ticketing, recurring tickets, ticket threading, and multiple ticket intake (email, widiget, login).
Puntos en contra
A lot of the newer features are limited to the top tier pricing bracket which means, starting out with the lower level limits the features.
It is limited ticketing and providing a knowledge base. Some of the newer features including project management and asset management is a little light, but, definitely improvements on turning Happyfox into a fully fledged ITSM.
- Sector: Software informático
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 3.0 /10
Amazing at first, until you realize that the develepement stoped
Revisado el 26/4/2018
The service is good in a lot of things but lack of fundamental tools and performance. Too hard to...
The service is good in a lot of things but lack of fundamental tools and performance. Too hard to manage, lots of bugs and no updates. The staff is amazing but the service don't follow.
I'm jumping of this service and now and I'm in a nightmare because cannot export the data to anything. Neither in cvs. Only incomplete tickets and all my work history is unreacheable.
Leaving the service very very very disapointed.
Puntos a favor
- Plenty of integrations
- Very customizable
- The support is very good, they don't mind to spend time until your problem is solved
Puntos en contra
- Smartphone App is terrible, ticket response not intuitive, lots of steps to accomplish simple tasks
- Customization is very painful, not intuitive, complex, little bugs in several functions
- Expensive against other similar products
- No updates, development is stuck for years now (monolithic service)
- Reports don't work, it's is impossible to extract relevant data about overall performance
- Cannot export tickets in full, only the original fist message (this is very disappointing)
- Faced several downtime in which was impossible to access the platform and manage tickets
- Sector: Marketing y publicidad
- Tamaño de la empresa: 501-1.000 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
HappyFox Help Desk - Best for ticketing system
Revisado el 24/10/2022
Puntos a favor
Happyfox has turned out to be a boon for us. Our task mangement became very easy after installation. We get clients requests on Happyfox which we are able to manage and resolve effectively. It has great user interface and customer support was incredible during installation and troubleshoot.
Puntos en contra
There is nothing to point out here. Just one suggestion to include insights about tickets like how many tickets closed, in how much time, who was the most effective performer, etc. This will also help in improving team performance.
- Sector: Empleo y contratación
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
HappyFox, The Helpdesk for Humans
Revisado el 17/2/2019
We've been using Happyfox for the past three years. It is used to create and track tickets for...
We've been using Happyfox for the past three years. It is used to create and track tickets for issues concerning Information Technology, Timesheets and Human Resource problems. We've been extremely happy using this product. The reporting features of this product are an extremely valuable tool and well worth the cost of the software.
Puntos a favor
Great product, with a simple user interface and powerful customization features. Allows for the building of Knowledge Bases and thorough tracking of all type of issues facing the end user. Will allow the users to open up ticket with their email package,
Puntos en contra
I've yet to see anything negative about this software.
Preguntas frecuentes sobre HappyFox Help Desk
He aquí algunas preguntas frecuentes sobre HappyFox Help Desk.P. ¿Qué tipo de planes de precios ofrece HappyFox Help Desk?
HappyFox Help Desk ofrece los siguientes planes de precios:
- A partir de: US$ 9,00/mes
- Modelo de precios: Suscripción
- Prueba gratis: Disponible
P. ¿Quiénes son los usuarios habituales de HappyFox Help Desk?
Los clientes habituales de HappyFox Help Desk son:
Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000
P. ¿Qué idiomas admite HappyFox Help Desk?
HappyFox Help Desk admite los siguientes idiomas:
alemán, checo, chino, chino tradicional, coreano, danés, español, francés, húngaro, inglés, italiano, japonés, neerlandés, noruego, polaco, portugués, ruso, sueco, tailandés, turco, ucraniano, árabe
P. ¿HappyFox Help Desk es compatible con dispositivos móviles?
HappyFox Help Desk admite los siguientes dispositivos:
Android (móvil), iPhone (móvil), iPad (móvil)
P. ¿Con qué otras aplicaciones se integra HappyFox Help Desk?
HappyFox Help Desk se integra con las siguientes aplicaciones:
Adobe Commerce, Asana, Batchbook, BigCommerce, ChartMogul, ClassLink, Dialpad, FreshBooks, FullContact, GitLab, Google Workspace, HappyFox Chat, Highrise, HubSpot Service Hub, Insightly, Jira, JustCall, Keap, LogMeIn Rescue, Mailchimp, Meta for Business, Microsoft Teams, Mixpanel, Nicereply, Okta, Olark, OneLogin, PagerDuty, Pipedrive, Salesforce Sales Cloud, Shopify, SmartSignin, Stripe, SugarCRM, SurveyMonkey, Twilio, Twitter/X, WordPress, Wrike, Zapier, Zoho CRM
P. ¿Qué tipo de asistencia ofrece HappyFox Help Desk?
HappyFox Help Desk ofrece las siguientes opciones de asistencia:
E-mail/Help Desk, Preguntas frecuentes/foro, Base de conocimientos, Asistencia telefónica, Asistencia 24/7, Chat
Categorías relacionadas
Ver todas las categorías de software encontradas para HappyFox Help Desk.
- Software de servicio al cliente
- Software de gestión del conocimiento
- Software de help desk
- Software de ITSM
- Software para gestión de reseñas
- Herramientas de seguimiento de problemas
- Software de gestión de quejas
- Herramientas para teletrabajar
- Software de chat en directo
- Software de base de conocimientos
- IT Ticketing Systems Software
- Software CRM para aseguradoras
