--- description: Busca información actualizada sobre NiCE CXone en GetApp Colombia. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara NiCE CXone con productos similares hasta encontrar la opción adecuada. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: NiCE CXone: precios, funciones y opiniones | GetApp Colombia 2026 --- Breadcrumb: [Inicio](/) > [Software de servicio al cliente](/directory/231/customer-service/software) > [NiCE CXone](/software/8391/incontact-call-center-software) # NiCE CXone Canonical: https://www.getapp.com.co/software/8391/incontact-call-center-software Página: 1 de 25\ Siguiente: [Página siguiente](https://www.getapp.com.co/software/8391/incontact-call-center-software?page=2) > La solución NICE inContact permite a las organizaciones brindar experiencias excepcionales a los clientes actuando de manera más inteligente y respondiendo más rápido a las expectativas de los consumidores. > > Veredicto: 582 usuarios lo han valorado con **4.2/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.2/5** | 582 Opiniones | | Facilidad de uso | 4.2/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.0/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.1/5 | Basado en las opiniones generales | | Funciones | 4.1/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: NiCE ## Contexto comercial - **Precio inicial**: US$ 110,00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Windows (local), Linux (local) - **Idiomas admitidos**: alemán, búlgaro, checo, chino, chino tradicional, coreano, croata, danés, español, francés, griego, indonesio, inglés, italiano, japonés, neerlandés, noruego, polaco, portugués, rumano, ruso, sueco, tailandés, árabe - **Países disponibles**: Alemania, Anguila, Arabia Saudita, Argentina, Australia, Austria, Bahamas, Bangladés, Barbados, Baréin, Bermudas, Bielorrusia, Bolivia, Brasil, Brunéi, Bulgaria, Bélgica, Camboya, Canadá, Catar y 89 más ## Funciones - AI Copilot - API - Acciones activadas por evento - Alertas de correo electrónico - Alertas y notificaciones - Alerts/Escalation - Análisis de atención al cliente - Análisis de reconocimiento de voz - Archivo y conservación - Arrastrar y soltar - Asignación de solicitudes - Automatic Outbound Dialer - Autoresponders - Base de datos de clientes - Base de datos de contactos - Base de datos de empleados - CRM - Cambio de turnos - Cartografía del viaje de cliente - Categorización/Agrupación ## Integraciones (en total: 36) - AnswerDash - Applango - Atos Suite - Bullhorn - CallVU - Cyara - DaaS - Dynamics 365 - Firefly - Haptik - HubSpot Content Hub - Inbenta - Ivinex CRM - Kustomer - Lightico … y 21 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software de servicio al cliente](https://www.getapp.com.co/directory/231/customer-service/software) ## Categorías relacionadas - [Software de servicio al cliente](https://www.getapp.com.co/directory/231/customer-service/software) - [Software de gestión de personal](https://www.getapp.com.co/directory/267/workforce-management/software) - [Software para call center](https://www.getapp.com.co/directory/275/call-center/software) - [Software de help desk](https://www.getapp.com.co/directory/287/help-desk-ticketing/software) - [Sistemas IVR](https://www.getapp.com.co/directory/289/ivr/software) ## Alternativas 1. [Ringover](https://www.getapp.com.co/software/117547/ringover) — 4.7/5 (890 reviews) 2. [LiveAgent](https://www.getapp.com.co/software/91301/liveagent) — 4.7/5 (1789 reviews) 3. [HoduCC](https://www.getapp.com.co/software/456711/hoducc) — 4.6/5 (99 reviews) 4. [Genesys Cloud CX](https://www.getapp.com.co/software/104597/genesys-cloud) — 4.3/5 (269 reviews) 5. [Five9](https://www.getapp.com.co/software/91276/five9) — 4.2/5 (487 reviews) ## Opiniones ### "Great client's and customer experience" — 5.0/5 > **Tomáš** | *21 de agosto de 2023* | Banca | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: wide range of features that cover various aspects of call center management, including call recording, monitoring, reporting, analytics, workforce optimization, and more. This comprehensive suite can streamline operations by providing all the tools needed in one platform. > > **Puntos en contra**: Hard to find any :) It's important to note that experiences with software can vary widely based on individual needs, preferences, and the specific version or configuration of the software being used. To obtain the most accurate and current insights, I recommend you to get in touch with NICE CXone. > > implementing NICE CXone has been a game-changer for our operations. The comprehensive suite of features has brought all the tools we need under one platform, saving us time and streamlining our processes. ----- ### "NICE CXone is a significant upgrade from our previous system\!" — 4.0/5 > **Amanda** | *30 de enero de 2024* | Seguros | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: CXone has great call features. Very reliable, has all of the capabilities we need. Vast reporting options as well. > > **Puntos en contra**: The email capabilities are not nearly as advanced as the call features. We definitely are limited in some aspects of our email processes and would love for these features to be more developed in the future. > > Overall, our experience with NICE CXone has been above and beyond what we were hoping for. The customer service is amazing, and any time we have questions or any type of issue, we can bring it to our dedicated account manager, and he is super knowledgeable and always goes to bat for us when necessary. ----- ### "Omnichannel, Multi-site, International Contact Center" — 3.0/5 > **Usuario verificado** | *11 de noviembre de 2019* | Hostelería | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: InContact allows us to utilize our global staff to ensure our guests receive prompt response time to their phone calls, emails, and chats. We are able to skill and staff our agents across multiple sites to increase efficiency. The software was easy to learn and adapt to for our users when we switched. The tool gives us access to data both real-time and historical needed to make decisions and operate effectively. We are able to have multiple tools (WFM, Quality, ACD, Reporting, etc.) in one platform. > > **Puntos en contra**: We skill agents with both voice and digital (email and chat) skills. Because InContact treats chat as a digital media type, it will route both chats and phone calls at the same time which is challenging and limits our ability to utilize the omnichannel feature as we would want to. Without case ownership on email, each reply after the initial email may route to a different agent, which creates challenges with continuity of the communication. Email reporting has been and continues to be a challenge. It is difficult for us to see how many emails were handled on a certain day if the email was handled on a different day than when it came into the system. > > InContact has allowed us to increase flexibility in handling contacts across multiple sites. We have been able to utilize functionality that allows our agents to know the guest who is calling and the reason for their contact. Like any tool, there is pros and cons. We have had to adapt some of our business practices to the tool. It is nice, no pun intended, to have all of our tools in one platform (ACD, Quality, Reporting, WFM, etc.). ----- ### "Best Contact Software" — 5.0/5 > **Tarell** | *20 de junio de 2022* | Externalización/deslocalización | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: What I enjoy most about Nice is that it's pretty easy to use. The distributing feature for multiple agents to use the software handling each call is unbelievable. > > **Puntos en contra**: The biggest challenge I've faced is setting up a new profile w/dashboard etc. After over and hour we were able to have it set up. > > I've been using this software for over 2 years taking inbound and making Outbound calls. The audio quality is the best I've ever used. I'm glad we were able to switch from our previous contact resolution software. ----- ### "InContact Review" — 4.0/5 > **Emily** | *21 de mayo de 2020* | Hostelería | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Very user friendly. We very rarely need help from our IT team to make any changes or updates. Most reports and tools can be figured out. Training tools are great. Integration very simple, using Skybox to assist. TAM, Garland Bailey, is excellent. > > **Puntos en contra**: Analytics are hard to use and are not accurate based on what I know. InView does not match InContact reporting. We have asked for support/assistance resolving issues and we have not received resolution in over 3 months. We need additional widgets in the dashboard but can't get them. ----- Página: 1 de 25\ Siguiente: [Página siguiente](https://www.getapp.com.co/software/8391/incontact-call-center-software?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.com.co/software/8391/incontact-call-center-software) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Datos estructurados