Sobre Kickserv

Desarrollado y utilizado con confianza por miles de profesionales de servicios. Kickserv ofrece gestión completa de trabajos y gestión de relaciones con los clientes (CRM), programación, estimaciones, acceso móvil, facturación, distribución y más. Kickserv también se sincroniza con QuickBooks Desktop y Online y con Xero para ahorrar a los usuarios la información duplicada y permitirles ahorrar tiempo y dinero.

Kickserv está diseñado para fontanería, climatización, reparación informática, electricidad, albañilería, limpieza de alfombras, paisajismo y jardinería, servicio de limpieza, control de plagas y muchos otros sectores. Kickserv ayuda a gestionar ofertas, presupuestos, trabajos, programación, distribución, facturación y tareas con un calendario online compartido en el que se pueden completar los trabajos. Ofrece integración bidireccional con QuickBooks para acabar con la información duplicada.

Los usuarios pueden comprobar el rendimiento del negocio de un vistazo. Kickserv pone al alcance del usuario toda la información de clientes potenciales, trabajos y facturas. Con ayuda de los estados automatizados de Kickserv, los usuarios están al día de todo su trabajo. Desde consolidar un cliente potencial o administrar un equipo hasta cobrar pagos de los clientes: Kickserv ayuda a las empresas a funcionar de forma fluida con herramientas fáciles de usar para todo el equipo.


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Kickserv

4,4 (373)
VS.
El más valorado

Precio inicial

US$ 47,00
mes
No se han encontrado precios

Opciones de precios

Versión gratuita
Prueba gratuita
Versión gratuita
Prueba gratuita

Funciones

158
46

Integraciones

10
No se han encontrado integraciones

Facilidad de uso

4,4 (373)
3,6 (550)

Relación calidad-precio

4,4 (373)
3,6 (550)

Atención al cliente

4,4 (373)
3,9 (550)
Las barras de puntuación verdes muestran el producto ganador en función de la puntuación media y el número de opiniones.

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Opiniones

Calificación general

4,4 /5
(373)
Relación calidad-precio
4,4/5
Funciones
4,2/5
Facilidad de uso
4,4/5
Asistencia al cliente
4,4/5

¿Ya tienes Kickserv?

¡Ayuda a los compradores de software! Las opiniones sobre los productos son útiles para que el resto de los usuarios podamos tomar las decisiones acertadas.

Mostrando 5 opiniones de 373
Cyndi
Calificación general
  • Sector: Construcción
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Get your DISPTACH house in order

Revisado el 1/3/2019

We have been with Kick Serv through a lot of growing pains. As a "non techy" person, I was very...

We have been with Kick Serv through a lot of growing pains. As a "non techy" person, I was very frustrated in the beginning but now have become a believer that THIS IS a great program for our growing business. I am looking forward to see which upgrades are coming for 2019. (Allow techs to search for specific job numbers in the field, colors change as job phases are uploaded with new people assigned to same job, adding the use of our standard quote forms, time sheet management)

Puntos a favor

Able to track all incoming calls with a glance at calendar screen. See every tech (color coded) daily, weekly and monthly. Track days off, vacations, in a glance, with customer on the phone!

Puntos en contra

Still no way to automatically change color coding as each phase of a project is completed and we need to add different tradesmen to the job. We have to "open" each job BEFORE we schedule a tech to see if he/she is already assigned to an ongoing job.

Respuesta de KickServ

Hello Cyndi,
Many thanks for the abundance of positive feedback. And as always the suggestions to make our product better and more user friendly is what we thrive on here.

To quickly gather what jobs a technician or tradesman is on go directly to our Jobs index page and use the "assign to" filter.

Ping me back from within the app if you'd like to discuss this idea further. We are here to help.

Sandy
Calificación general
  • Sector: Seguridad pública
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Superior Elevator Inspections - We Love Kickserv!

Revisado el 24/6/2019

We have many customers that have many conveyances that we have to inspect per State requirements....

We have many customers that have many conveyances that we have to inspect per State requirements. Each has a different State Identification Number to record and track which we use in scheduling. We have to do much coordination between elevator contractors (Otis, Schindler, Kone, etc.), our customer building owners, and our inspectors. It's not always easy but Kickserv makes things much more manageable. Prior to Kickserv, spreadsheets, Word calendars and white boards were used...it was like the Dark Ages. :)

Puntos a favor

It's so easy to use and functions well for most of our needs. I LOVE the Special Instructions section and the clarity it provides in the Overview tab. Tags are also very helpful for our needs. The Resource calendar is fantastic too. Sometimes updates made in QB don't seem to come over to Kickserv in a timely manner but I think they usually do eventually. Overall, Kickserv has been a game-changer for us and I'm grateful every day for it's availability.

Puntos en contra

On my wish list is a feature that will allow me to duplicate contact information of one customer and paste it into that of another. We deal with many management companies who manage several of our customers and I have to re-type their contact info into each shared customer that we have. Reports are a little cumbersome to create but I did work in Salesforce.com many years ago and found that to be the case with them too.

Respuesta de KickServ

Hi Sandy,

SUPER review! You have been a very loyal customer for over 3 years! Thank you. We do thrive on feedback from our customers like you. Your viewpoints were insightful, and I believe they will help others.

Andrew
Calificación general
  • Sector: Construcción
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

The old system service psychic was very useful and user-friendly. The new software is terrible.

Revisado el 26/6/2017

During the service sidekick years, many. During the kick serve years nearly 0 other than scheduling.

During the service sidekick years, many. During the kick serve years nearly 0 other than scheduling.

Puntos a favor

The calendar is the biggest strength of this program. I like being able to use colors for different types of jobs. Also when you move something on the calendar it automatically updates. Our new software does not do that and I miss it. Service psychic used to be very easy to add people into the system and get them scheduled. Kick serve was not. The quick add was a great function when we were at tradeshows or when you're on the phone with a customer.

Puntos en contra

The reporting is near worthless. None of the reports are ever accurate, and trying to get someone to help you make them accurate was like banging your head against a wall. The system was incredibly unreliable It is constantly going down. For a web-based system, businesses rely on its functionality during business hours. We had many days of inability to use the system. They're always seem to be some reason why it crashed. The system was much much better when it was service sidekick. We had to build a salesforce software system because it was so dysfunctional. The customer service was also incredibly bad.

Respuesta de KickServ

We migrated hundreds of our original customers from our legacy system to Kickserv starting in April 2017 through May 2017. We inherited some issues that we certainly should have anticipated or planned for. We did find a couple processing issues bringing on all those older accounts so quickly. We have since cleared those problems and added many more resources to handle much more growth.
We sincerely apologize to all our loyal customers for enduring those weeks of processing delays.

Kyle
Kyle
Calificación general
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente

Excellent, agile field management software

Revisado el 22/3/2016

We've used Kickserv for about a year now, and are pleased with our experience. We run moving and...

We've used Kickserv for about a year now, and are pleased with our experience. We run moving and relocation company, and have a lot of part-time workers. Our business model requires a lot from the software, and we've had to get creative to make some features fit for us, but all in all we've not found a better solution for a better price.

Some of the aspects that we appreciate include:

- Resource view - allows you to see all of your workers at a glance. This is our most crucial page, and it does what it needs to very, very well.
- API interaction allows us to push/pull information from management dashboards that are integrated with other business intelligence data streams.
- Everything is right at your fingertips - easily access jobs, estimates, customers, reports, marketing via the left-hand column. Need to search through it all? You can do that too. Very fast and easy to navigate.
- Full functionality on any device! I can manage my teams from even my phone's browser, anywhere. I can be on a call, processing a credit card, and logging charges and time-tracking all at once - on my mobile device, no less.
-Very customizeable. Change your marketing, your invoices, your estimates, your emails, user permissions, job fields, etc. etc. etc.
- Help is right there in the bottom corner of the screen, with an estimate of when someone will get back to you. I can't say enough about how professional everyone I've spoken with has been, and how personal the customer service is.

Some things we hope will continue to improve:

- The mobile app in our experience has not been as good as the web page - but you can just use the web version.
- Your workflow experience differs depending on where you start to enter your data, which is slightly confusing. Still, the process is flexible enough to allow you to schedule jobs however you prefer.
- It would be great if Kickserv had a JIRA-type bug tracker that allowed us to submit tickets and see their status, as well as provide attachments, updates and feedback.
- Interaction with third-party software, like Quickbooks or Google Calendar, could be improved.

With stellar customer service, and an ever growing feature list, give Kickserv a shot. Overall, its been a solid choice for managing teams in the field, with plenty of flexibility - even for us.

Emily
Calificación general
  • Sector: Contabilidad
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Probabilidad de recomendación 9.0 /10

So easy to go paperless

Revisado el 3/12/2019

Before Kickserv, we were still using paper invoices. We really wanted to go paperless and this...

Before Kickserv, we were still using paper invoices. We really wanted to go paperless and this really helped! We also didn't have to tell customers that they needed to call the office to pay with a card. Sometimes they were stuck waiting until I was available to process it for them since it is a small family company

Puntos a favor

It was great that our HVAC techs plumbers were able to fill out an invoice right at the job and the customer could immediately pay it! The GPS Feature is also great. It helped us to know where our techs were and if they were still running on schedule so we could call customers if we needed to.

Puntos en contra

I found it very easy to use, but some of our less tech savvy techs struggled. The biggest issue we had was when an invoice was done incorrectly and the customer already paid it. Most of the time the customers were pretty understanding, though.

Respuesta de KickServ

Hello Emily,

We really appreciate your time and the feedback you provided, especially about how great our Live GPS Tracking feature is. We thrive on good feedback & good reviews so thank you.

Mostrando 5 opiniones de 373 Todas las opiniones

Preguntas frecuentes sobre Kickserv

He aquí algunas preguntas frecuentes sobre Kickserv.

Kickserv ofrece los siguientes planes de precios:

  • A partir de: US$ 47,00/mes
  • Modelo de precios: Versión gratuita, Suscripción
  • Prueba gratis: Disponible

Los clientes habituales de Kickserv son:

Trabajador autónomo, 2-10, 11-50

Kickserv admite los siguientes idiomas:

inglés

Kickserv admite los siguientes dispositivos:

Android (móvil), iPhone (móvil), iPad (móvil)

Kickserv se integra con las siguientes aplicaciones:

Google Calendar, Google Contacts, Mailchimp, Microsoft Excel, Microsoft Outlook, Podium, QuickBooks, QuickBooks Online Advanced, Quickbooks Online, Stripe

Kickserv ofrece las siguientes opciones de asistencia:

E-mail/Help Desk, Preguntas frecuentes/foro, Base de conocimientos, Asistencia telefónica, Chat

Categorías relacionadas

Ver todas las categorías de software encontradas para Kickserv.