Sobre Kickserv

Desarrollado y utilizado con confianza por miles de profesionales de servicios. Kickserv ofrece gestión completa de trabajos y gestión de relaciones con los clientes (CRM), programación, estimaciones, acceso móvil, facturación, distribución y más. Kickserv también se sincroniza con QuickBooks Desktop y Online y con Xero para ahorrar a los usuarios la información duplicada y permitirles ahorrar tiempo y dinero.

Kickserv está diseñado para fontanería, climatización, reparación informática, electricidad, albañilería, limpieza de alfombras, paisajismo y jardinería, servicio de limpieza, control de plagas y muchos otros sectores. Kickserv ayuda a gestionar ofertas, presupuestos, trabajos, programación, distribución, facturación y tareas con un calendario online compartido en el que se pueden completar los trabajos. Ofrece integración bidireccional con QuickBooks para acabar con la información duplicada.

Los usuarios pueden comprobar el rendimiento del negocio de un vistazo. Kickserv pone al alcance del usuario toda la información de clientes potenciales, trabajos y facturas. Con ayuda de los estados automatizados de Kickserv, los usuarios están al día de todo su trabajo. Desde consolidar un cliente potencial o administrar un equipo hasta cobrar pagos de los clientes: Kickserv ayuda a las empresas a funcionar de forma fluida con herramientas fáciles de usar para todo el equipo.

Precios desde:

US$ 47,00/mes

  • Versión gratuita
  • Prueba gratis
  • Suscripción

Las 5 mejores alternativas a Kickserv

Clientes habituales

  • Trabajadores autónomos
  • Empresas pequeñas (2-50)
  • Empresas medianas (51-500)
  • Empresas grandes (500 o más)

Implementación

  • Basado en la nube
  • Entorno local

Disponible en los países siguientes

Australia, Canadá, Reino Unido, Estados Unidos

Idiomas admitidos

inglés

Precios desde:

US$ 47,00/mes

  • Versión gratuita
  • Prueba gratis
  • Suscripción

Las 5 mejores alternativas a Kickserv

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Funciones

Funcionalidades totales de Kickserv: 137

  • API
  • Acceso móvil
  • Actualizaciones en tiempo real
  • Alertas de correo electrónico
  • Alertas de móvil
  • Alertas y notificaciones
  • Almacen de archivos
  • Almacenamiento de documentos
  • Aplicación móvil
  • Arrastrar y soltar
  • Automatización de marketing
  • Base de datos de clientes
  • Base de datos de contactos
  • Búsqueda/filtro
  • CRM
  • Campos personalizables
  • Captura de firma a través de dispositivos móviles
  • Captura de imagen
  • Citas recurrentes
  • Cobro de pagos en el terreno
  • Compras y recepción
  • Confirmación y recordatorios
  • Contabilidad
  • Controles o permisos de acceso
  • Costes de trabajo
  • Creación de informes en tiempo real
  • Creación de informes y estadísticas
  • Creación de informes/análisis
  • Creación de marca personalizable
  • Creación de órdenes de trabajo
  • Datos en tiempo real
  • Digitalización de documentos
  • Disposición de propiedades
  • Encuestas y comentarios
  • Enrutamiento
  • Estimaciones
  • Facturación
  • Facturación recurrente
  • Firma digital
  • Firma electrónica
  • Formularios electrónicos
  • Formularios personalizables
  • Fotos/imágenes
  • GPS
  • Gestión de admisiones
  • Gestión de citas
  • Gestión de clientes
  • Gestión de clientes
  • Gestión de clientes potenciales
  • Gestión de contactos
  • Gestión de contratos o licencias
  • Gestión de correo electrónico
  • Gestión de empleados
  • Gestión de equipos
  • Gestión de expediciones
  • Gestión de facturas
  • Gestión de flujos de trabajo
  • Gestión de la comunicación
  • Gestión de la disponibilidad
  • Gestión de las comunicaciones
  • Gestión de ofertas
  • Gestión de oportunidades
  • Gestión de pedidos de trabajo
  • Gestión de reservas
  • Gestión de rutas
  • Gestión de trabajos
  • Gestión de técnicos
  • Gestión de órdenes de compra
  • Gestión financiera
  • Historial de cliente
  • Historial de servicios
  • Historial laboral
  • Importación y exportación de datos
  • Incidencias de reparación
  • Indicador de disponibilidad
  • Informes personalizables
  • Integraciones de terceros
  • Integración contable
  • Integración de QuickBooks
  • Mantenimiento preventivo
  • Mapas geográficos
  • Mensajería
  • Modelos personalizables
  • Movilidad local
  • Movilidad militar y GSA
  • Pagos electrónicos
  • Pagos en línea
  • Pagos móviles
  • Panel de actividades
  • Para comerciales o contratistas de la industria eléctrica
  • Para el sector de la fontanería
  • Para el sector del bricolaje
  • Para empresas de climatización
  • Para empresas de control de plagas
  • Para empresas de limpieza de alfombras
  • Para empresas de mudanzas
  • Para servicio de campo
  • Para servicios de conserjerías
  • Pedidos recurrentes
  • Planificación de personal
  • Portal de autoservicio
  • Portal de clientes
  • Portal de clientes
  • Presupuestos y estimaciones
  • Procesamiento de facturas
  • Procesamiento de pagos
  • Procesamiento de tarjetas de crédito
  • Procesamiento de tarjetas de débito/crédito
  • Programación
  • Programación a tiempo real
  • Programación automatizada
  • Programación de citas
  • Programación de recursos
  • Programación de tareas
  • Programación de trabajos
  • Programación del mantenimiento
  • Recordatorios
  • Reprogramación
  • Reserva en línea
  • Seguimiento de actividad de plagas
  • Seguimiento de actividades
  • Seguimiento de costes
  • Seguimiento de estado
  • Seguimiento de garantías
  • Seguimiento de interacciones
  • Seguimiento de tiempo en línea
  • Seguimiento de trabajos
  • Seguimiento de ubicación
  • Seguimiento de uso de pesticidas
  • Seguimiento de uso de productos químicos
  • Seguimiento del tiempo
  • Seguimiento horas/gastos
  • Sincronización de calendario
  • Supervisión en tiempo real
  • Tareas recurrentes
  • Traslados comerciales
  • Varias ubicaciones

Alternativas

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BookingKoala

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FieldEdge

4,2
#3 alternativa a Kickserv
FieldEdge es un software de gestión de servicios muy valorado que ayuda a administrar y hacer crecer las empresas de...

Jobber

4,5
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Opiniones

Calificación general

4,4 /5
(332)
Relación calidad-precio
4,4/5
Funciones
4,1/5
Facilidad de uso
4,4/5
Asistencia al cliente
4,4/5

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Mostrando 5 opiniones de 332
Doug
Calificación general
  • Sector: Música
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Servicing Company - Long-time User

Revisado el 23/11/2021

Generally very good.

Generally very good.

Puntos a favor

- As a CRM software, we are able to manage all of our customers, scheduling, invoicing and reporting (not as bookkeeping or Financial Statements) in a generally good way.
- The inter-connectionedness of the various parts of the software makes it easy to navigate from one function to another.
- Although there has been some down time (which can be very difficult because we cannot function), but over the long-term it has not be crucial. Being an online CRM allows me to use any device.
- We are able to save virtually anything (pics, docs, etc.) for future use, which has been crucially important to us.
- The integration with Stripe for payment from our customers is now essential to our processes. It has worked flawlessly, easy to use, and easy to deal with Stripe for various things we need to do, including refunds.
- It works well for both our field service and in-shop jobs. This is crucial because using two systems would be very difficult.
-We are easily able to tailor the Products/Services, pricing, descriptions, to our specific needs - not being locked into some format that we don't like.

Puntos en contra

- Support is sometimes tedious.
- New features added (if we find out about them at all) can be very disruptive to our processes, and confusing. While some of them make sense in a wider world, they sometimes are baffling and frustrating in our business.
- We have 2 locations (and hope to have many more) and need to have separate systems. Kickserv requires us to use separate browsers for each. How are we going to be able to do that with 5 or 10 locations? And we're finding that some functions (e.g. access to support!) are no longer working on Firefox, one of the best and most popular browsers available. This is a serious problem for us.
- Although a great deal of our business is field work, we do not/cannot use the mobile app with our techs because it is far too limiting. They need to be able to access much more information than what is available to them, and so we have them login through a browser on their phones.
- There are essential functions that we have to do in business that Kickserv has not been able to program into the system (even when we offered to pay big $ to get them). E.g. There are several email templates, and auto sending emails: We need one to be sent as a follow up to Jobs, and another (sent out 6 or 12 months later) to remind people to schedule services . We have to do all of this manually, and would love to find a way to get it done automatically. Summary: Some things are hard to get into the software that other companies would also make good use of.

Respuesta de KickServ

Thank you Doug for your continued support and taking the time to leave us some feedback. We greatly appreciate it. Know that your feedback does not fall on deaf ears and we are always working on ways to improve Kickserv.

Katielynn
Calificación general
  • Sector: Construcción
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Best Value for Scheduling/invoicing software

Revisado el 23/11/2021

Overall, I have been more than satisfied with Kickserv. I initially navigated the platform pretty...

Overall, I have been more than satisfied with Kickserv. I initially navigated the platform pretty easily, along with ample help from the support team. Whenever I experience a problem, I receive help via the chat function from the same customer support members who are quick to provide solutions.

Puntos a favor

This product makes it easy to store a lot of data for our business including customers, project history, photos of job sites, notes for customers, dispatching crews to jobs, invoicing customers.

Puntos en contra

We experience some software bugs throughout use, which are often resolved with time. If I delete something on accident, there is not an undo button. If we change an estimate for a customer, there is no easy access to old records of past versions of the estimate unless we duplicate them every time we make a change. This can put us in a situation sometimes we are trying to substantiate claims to contractors about original estimates and the changes we made. Sometimes Kickserv will not work at all for a short period of time while our crews are on jobsites trying to upload photos/information or find their next jobsite, though this fairly rare. I wish there was an option to not allow credit card payments for certain invoices such as our contractors who are much larger jobs. Though, we have worked around this with different options such as sending a PDF instead.

Alternativas consideradas

ServiceTitan

Razones para cambiar a Kickserv

I did a one hour conference call with the ServiceTitan team and the platform seemed like it would be difficult to learn and was extremely expensive. They promised we would save money with the efficiencies the program would provide, but I just did not see it. Many of the functions they provided were completely unnecessary for our business when considering the cost of their service.

Respuesta de KickServ

Thank you for taking the time to leave us a review, as well as continuing to support us, Katielynn. If you encounter anymore issues, please don't hesitate to reach out. We will be happy to assist you with resolving any issues.

Randall
Calificación general
  • Sector: Servicios medioambientales
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Overall, I like Kickserv. I rely on it for my business, and the product continues to improve.

Revisado el 25/6/2017

It helps me manage four irrigation service technicians and keep them going where they need to go.

It helps me manage four irrigation service technicians and keep them going where they need to go.

Puntos a favor

Their web site when used on a desktop computer is great for scheduling and dispatching. We use it throughout the day to line up jobs for our technicians. Previously existing customers are easy to find using their search feature. I can add a new job, and then click a button and it sends the technician a text message with the job description and address. The technician can click on the address link and get the GPS coordinates on their smart phone. The workflow is logical and consistent. When things go wrong, they are good about communicating what is happening.

Puntos en contra

We are really only able to use part of the service. While it is excellent for scheduling, it is not useful for invoicing unless your invoicing needs are very basic. The product is not compatible with Quick Books groups. I don't use their mobile app. I prefer their mobile web site, but recent changes have made their mobile site less useful. Their server sometimes gets overloaded and the software becomes unresponsive. Tech support is inconsistent. Sometimes very helpful. Sometimes condescending. If a customer has an email address, it will automatically send this customer a reminder notice. There is no way to turn this feature on or off. For recurring jobs where we go back to the customer again and again, this is a problem because we don't always schedule the customer on the same day every month. It also gives the customer a link to the customer account center, which we also do not use, since we are unable to use Kickserv's invoicing feature.

While Kickserv continues to make improvements to the service, I frequently find myself frustrated because improvements are often not fully tested, resulting in unpleasant side effects. Example - recent formatting changes have made the scrollable area of their mobile web site very small and difficult to work with. Another change awhile back formatted all of my old customer data in such a way that their addresses would fail to appear in the text messages sent to my technicians. I am having to manually change all of these.

Jodi
Calificación general
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Kickserv is a still

Revisado el 9/12/2015

Puntos a favor

The product is simple to use and meets my customer service and scheduling needs for the price of the cloud software but also allows me to customize things without major programming or fees to get somebody else to do it. I paid for the Boot Camp training and was very worth it just to get things setup and understand the software. It sync's reliably with QuickBooks which has been a problem in the past for our company with other cloud based Customer Service Programs. The vendor has been GREAT! They feel like my team as they always respond within minutes to hours of my questions or problems I do run in to. I just send them a quick email and they help. Also they are always interested in my recommendations and are also getting feed back frequently from me and making improvements to the software. One thing that is great is that they provide a portal to the customer so any changes I make to an estimate or schedule or notes can be seen by the customer (they only see notes you want them to see). They can be abreast with what is going on with their work order. They also can pay for their invoice right online as well which I love so my customers have more control over their payment needs. Also our Kickserv is linked to our website so anytime a customer wants to contact us it creates an OPPORTUNITY in Kickserv for us to follow up on and notifies us via email that we have an interest. I would and have recommended Kickserv to other businesses.

Puntos en contra

This product does not handle the purchasing side of things which I would love to see. It sounds like they are looking into expanding this software to handle tracking purchases. Right now I just use QuickBooks for this. I also don't like the HTML language which is required for the setup of the invoice, estimates and work orders templates. It is hard to work with being I am not a programmer. I have managed to figure things out on my own with their help site and calling them. Its not a major issue but something I think they can improve on more. Again the Kickserv Team has been very helpful in anything I try to do or questions I have.

Sandy
Calificación general
  • Sector: Seguridad pública
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Superior Elevator Inspections - We Love Kickserv!

Revisado el 24/6/2019

We have many customers that have many conveyances that we have to inspect per State requirements....

We have many customers that have many conveyances that we have to inspect per State requirements. Each has a different State Identification Number to record and track which we use in scheduling. We have to do much coordination between elevator contractors (Otis, Schindler, Kone, etc.), our customer building owners, and our inspectors. It's not always easy but Kickserv makes things much more manageable. Prior to Kickserv, spreadsheets, Word calendars and white boards were used...it was like the Dark Ages. :)

Puntos a favor

It's so easy to use and functions well for most of our needs. I LOVE the Special Instructions section and the clarity it provides in the Overview tab. Tags are also very helpful for our needs. The Resource calendar is fantastic too. Sometimes updates made in QB don't seem to come over to Kickserv in a timely manner but I think they usually do eventually. Overall, Kickserv has been a game-changer for us and I'm grateful every day for it's availability.

Puntos en contra

On my wish list is a feature that will allow me to duplicate contact information of one customer and paste it into that of another. We deal with many management companies who manage several of our customers and I have to re-type their contact info into each shared customer that we have. Reports are a little cumbersome to create but I did work in Salesforce.com many years ago and found that to be the case with them too.

Respuesta de Kickserv

Hi Sandy,

SUPER review! You have been a very loyal customer for over 3 years! Thank you. We do thrive on feedback from our customers like you. Your viewpoints were insightful, and I believe they will help others.

Mostrando 5 opiniones de 332 Todas las opiniones

Preguntas frecuentes sobre Kickserv

He aquí algunas preguntas frecuentes sobre Kickserv.

Kickserv ofrece los siguientes planes de precios:

  • A partir de: US$ 47,00/mes
  • Modelo de precios: Versión gratuita, Suscripción
  • Prueba gratis: Disponible

Los clientes habituales de Kickserv son:

Trabajador autónomo, 2-10, 11-50

Kickserv admite los siguientes idiomas:

inglés

Kickserv admite los siguientes dispositivos:

Android (móvil), iPhone (móvil), iPad (móvil)

Kickserv se integra con las siguientes aplicaciones:

Dropbox Business, Google Calendar, Google Contacts, Mailchimp, Microsoft Excel, Microsoft Outlook, Podium, QuickBooks, QuickBooks Online Advanced, Quickbooks Online, Stripe, Xero

Kickserv ofrece las siguientes opciones de asistencia:

E-mail/Help Desk, Preguntas frecuentes/foro, Base de conocimientos, Asistencia telefónica, Chat

Categorías relacionadas

Ver todas las categorías de software encontradas para Kickserv.