--- description: Busca información actualizada sobre HelpWire en GetApp Colombia. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara HelpWire con productos similares hasta encontrar la opción adecuada. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: HelpWire: precios, funciones y opiniones | GetApp Colombia 2026 --- Breadcrumb: [Inicio](/) > [Software de escritorio remoto](/directory/1731/remote-desktop/software) > [HelpWire](/software/2069176/helpwire) # HelpWire Canonical: https://www.getapp.com.co/software/2069176/helpwire Página: 1 de 4\ Siguiente: [Página siguiente](https://www.getapp.com.co/software/2069176/helpwire?page=2) > Software de escritorio remoto para soporte de TI: inicio rápido de sesiones, control estable y acceso desatendido cuando se necesita trabajo posterior. > > Veredicto: 80 usuarios lo han valorado con **4.9/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Vista rápida ### Beneficios clave de HelpWire \- Sin registro para el usuario remoto: reduce la fricción y acelera el inicio de la sesión. - Reinicio y reconexión: continúa el soporte después de reinicios del sistema sin perder el acceso. - Compatibilidad con elevación UAC: realiza tareas administrativas en dispositivos Windows durante la sesión. - Transferencia de archivos: mueve archivos entre dispositivos durante el trabajo de soporte. - Compatibilidad con Wayland en Linux: conecta con Ubuntu 22.04+, Fedora y otras distribuciones donde Wayland es el predeterminado. - Sesiones simultáneas: permite que un operador se conecte a varios clientes a la vez, o que varios operadores se unan a la misma sesión. - Vista multipantalla: trabaja en todos los monitores del cliente sin cambiar de contexto. - Autenticación de dos factores (2FA): protege el acceso a la cuenta. - Conexiones compatibles con firewalls: ofrece soporte en entornos de red restringidos. ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.9/5** | 80 Opiniones | | Facilidad de uso | 4.9/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.9/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.9/5 | Basado en las opiniones generales | | Funciones | 4.8/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Eltima Software - **Ubicación**: Frankfurt, Alemania - **Constitución**: 2001 ## Contexto comercial - **Precio inicial**: US$ 0,00 - **Modelo de precios**: (versión gratuita disponible) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000 - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (local) - **Idiomas admitidos**: inglés - **Países disponibles**: Estados Unidos ## Funciones - API - Acceso a varios monitores - Acceso desatendido - Autenticación de dos factores - Chat en tiempo real - Chat y mensajería - Conexión segura - Control/Acceso remoto - Controles o permisos de acceso - Gestión de usuarios - Herramientas de diagnóstico - Registro único - Resolución de problemas - Seguridad SSL - Transferencia de archivos - Transferencia de la sesión - Uso compartido de archivos - Uso compartido de la pantalla - Varias cuentas de usuario ## Opciones de asistencia - E-mail/Help Desk - Base de conocimientos - Chat ## Categoría - [Software de escritorio remoto](https://www.getapp.com.co/directory/1731/remote-desktop/software) ## Categorías relacionadas - [Software de escritorio remoto](https://www.getapp.com.co/directory/1731/remote-desktop/software) - [Programas para asistencia remota](https://www.getapp.com.co/directory/563/remote-support/software) ## Alternativas 1. [Zoho Assist](https://www.getapp.com.co/software/9913/zoho-assist) — 4.7/5 (1445 reviews) 2. [TeamViewer ONE](https://www.getapp.com.co/software/90948/teamviewer) — 4.6/5 (11629 reviews) 3. [AnyDesk](https://www.getapp.com.co/software/120039/anydesk) — 4.6/5 (1787 reviews) 4. [Slack](https://www.getapp.com.co/software/91563/slack) — 4.7/5 (24142 reviews) 5. [Supremo Remote Desktop](https://www.getapp.com.co/software/132559/supremo-remote-desktop) — 4.7/5 (447 reviews) ## Opiniones ### "My nowadays Feature Rich Remote Support Solution" — 5.0/5 > **Amisha** | *22 de julio de 2024* | Transporte/transporte en camión/ferrocarril | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Firstly, the main thing I like most is that it's completely free and super easy to use. One doesn't need to set up anything complicated, and it works well on both Mac and Windows. Also, it has some great features like being able to switch between multiple remote desktops and viewing dual displays, which makes remote support much more efficient. > > **Puntos en contra**: Honestly, I haven't run into any major drawbacks but What I liked least about HelpWire is that it doesn't support mobile devices and lacks a session recording feature. > > I've had nothing but great experiences with HelpWire generally. Starting the setup procedure takes little effort and is quick and simple. Remote support for Mac and Windows computers can be easily provided because of the software's efficiency and ease of use. The features, which include the ability to monitor two screens and switch between numerous remote desktops, improve productivity and facilitate troubleshooting. HelpWire is a useful solution for remote support because of its robust security features, convenience of use, and complete freeness for both personal and business use. ----- ### "Good Software For Students as well as Professional." — 5.0/5 > **Usuario verificado** | *15 de julio de 2024* | Servicios individuales y familiares | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: The software's scalability and customizability are commendable, adapting seamlessly to our growing business needs and evolving customer demands. The support team behind Helpwire has been responsive and proactive, promptly addressing any queries or issues we've encountered > > **Puntos en contra**: Every software and app have some issues. > > In conclusion, Helpwire software has exceeded our expectations by offering a reliable, user-friendly solution that has enhanced our efficiency, improved customer satisfaction, and supported our business growth. I would highly recommend Helpwire to any organization looking to elevate their customer support capabilities. ----- ### "Great option for Zero Cost solution" — 5.0/5 > **Clayton** | *23 de abril de 2024* | Fabricación de productos eléctricos/electrónicos | Valoración de la recomendación: 6.0/10 > > **Puntos a favor**: The cost, which is free. Allows for easy evaluation and use right out of the gate. > > **Puntos en contra**: No mobile access, and the limitations of being free. For small companies this is a huge advantage, for anyone that has to deal with software changes , it creates pause on the longevity of the software or the price point. > > I demoed this when comparing to several options, and looking to switch from a more costly vendor. Everything seemed very intuitive, and had a lot of positive feedback from the IT crowd on reddit. ----- ### "Long awaited find" — 5.0/5 > **Hunor** | *17 de abril de 2024* | Arquitectura y planificación | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: It is easy to set up and it never let me down, it delivers every time I need it. > > **Puntos en contra**: It is a little retro styled, but I guess in fact I like that too:) > > HelpWire was a great discovery for me\! After trying the leading softweres for the issue and not being satisfied by them, I just found HelpWire by browsing the internet, thought to give it a try and it was a revelation to discover how good it was. ----- ### "A Breath of Fresh Air for Remote Debugging" — 5.0/5 > **Tithi** | *22 de mayo de 2024* | Tecnología y servicios de la información | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: \*\*One-Click Debugging Nirvana,\*\* I used to dread remote debugging sessions – tangled wires, confusing setups, and endless downloads. HelpWire changed that completely. Now, it's one-click and I'm in\! No more wasted time fiddling with connections – just a single click and I'm connected to the machine, ready to squash those bugs. It's a lifesaver, saving me tons of time and letting me focus on the actual problem-solving. This is debugging bliss for software engineers like me\! > > **Puntos en contra**: One thing to keep in mind is that HelpWire doesn't offer unattended access. While it's fantastic for live debugging sessions, there have been a couple of times where I wished I could jump onto a machine and fix something quickly without needing the user present. It's a minor inconvenience, and overall the benefits outweigh this limitation. But for those times when a quick back-end fix is needed, it's something to consider. > > One thing to keep in mind is that HelpWire doesn't offer unattended access. While it's fantastic for live debugging sessions, there have been a couple of times where I wished I could jump onto a machine and fix something quickly without needing the user present. It's a minor inconvenience, and overall the benefits outweigh this limitation. But for those times when a quick back-end fix is needed, it's something to consider. ----- Página: 1 de 4\ Siguiente: [Página siguiente](https://www.getapp.com.co/software/2069176/helpwire?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.com.co/software/2069176/helpwire) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados