Readdle PDF Expert

Ease of use, affordable and functionality. It’s a full featured application. I’ve had an occasional problem and the technical support was clear and responsive from the Ukrain.

It’s not free. That would be ideal. Sometimes, document editing is still difficult and laborious, but that’s usually because of the original document from some other pdf application.

After suffering with Adobe programs for years, finding PDF Expert was the best thing in years. It really has it all. Simplicity, speed and features you would expect in more expensive programs.

The subscription craze. I don't agree with them, but I understand that behind such a program there is a lot of work and equipment to maintain.

I've been a loyal user of PDF Expert for several years now, and have found the functionality good for Mac. Unfortunately, my recent experiences with their customer support have left me deeply disappointed.

One of the most frustrating aspects of dealing with PDF Expert's support team is their communication process. Rather than addressing issues promptly and efficiently, they rely solely on email correspondence, which often leads to prolonged resolution times. Instead of gathering all necessary information upfront, they ask a series of questions over multiple emails, dragging out the process unnecessarily.

Their support team places a significant burden on customers by requesting detailed information and requiring video recordings to diagnose problems effectively. This level of demand is unreasonable and impractical for many users, ultimately hindering rather than assisting in problem resolution.

In my most recent encounter, I've been experiencing difficulties downloading the app and encountered issues with corrupted files. Despite reaching out for assistance, I've been waiting for six days without a satisfactory resolution in sight. The lack of phone or screen share support further exacerbates the situation, leaving customers feeling stranded and unsupported.

Adding insult to injury, PDF Expert lacks a mechanism for providing refunds, further limiting options for dissatisfied customers.

In conclusion, do not invest in PDF Expert. Despite its functional capabilities, the lackluster customer support and cumbersome resolution process overshadow any benefits the app may offer. Save your money and avoid the frustration of dealing with a support team that seems more interested in prolonging your inconvenience than resolving your issues.