--- description: Busca información actualizada sobre Thrio en GetApp Colombia. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara Thrio con productos similares hasta encontrar la opción adecuada. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Thrio: precios, funciones y opiniones | GetApp Colombia 2026 --- Breadcrumb: [Inicio](/) > [Sistemas IVR](/directory/289/ivr/software) > [Thrio](/software/2062698/thrio) # Thrio Canonical: https://www.getapp.com.co/software/2062698/thrio > La plataforma CCaaS de Thrio cuenta con voz entrante/saliente, omnicanal completo, automatización de procesos robóticos y herramientas de IA integradas. > > Veredicto: 5 usuarios lo han valorado con **5.0/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **5.0/5** | 5 Opiniones | | Facilidad de uso | 4.6/5 | Basado en las opiniones generales | | Asistencia al cliente | 5.0/5 | Basado en las opiniones generales | | Relación calidad-precio | 5.0/5 | Basado en las opiniones generales | | Funciones | 5.0/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 100% | (10/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Thrio ## Contexto comercial - **Precio inicial**: US$ 89,00 - **Público objetivo**: 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: español, francés, inglés, portugués - **Países disponibles**: Alemania, Andorra, Argentina, Australia, Austria, Canadá, Colombia, Ecuador, Emiratos Árabes Unidos, España, Estados Unidos, Filipinas, Francia, India, Irlanda, Italia, México, Mónaco, Nueva Zelanda, Países Bajos y 7 más ## Funciones - API - Acciones activadas por evento - Alertas y notificaciones - Alerts/Escalation - Almacenamiento de documentos - Análisis de sentimientos - Archivo y conservación - Automatización de procesos empresariales - Autoresponders - Autorizaciones basadas en roles - Base de datos de clientes - Base de datos de contactos - CRM - Campos personalizables - Centro de atención telefónica de llamadas entrantes - Centro de atención telefónica de llamadas salientes - Centro de atención telefónica mixto - Chat en tiempo real dirigido a consumidores - Chat en vivo - Chat proactivo ## Integraciones (en total: 1) - EPG WFM ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Sistemas IVR](https://www.getapp.com.co/directory/289/ivr/software) ## Categorías relacionadas - [Sistemas IVR](https://www.getapp.com.co/directory/289/ivr/software) - [Programas para grabar llamadas](https://www.getapp.com.co/directory/935/call-recording/software) - [Software para call center](https://www.getapp.com.co/directory/275/call-center/software) - [Software de gestión de comunicaciones con los clientes](https://www.getapp.com.co/directory/1139/customer-communications-management/software) - [Software para VoIP](https://www.getapp.com.co/directory/107/voip/software) ## Alternativas 1. [Bitrix24](https://www.getapp.com.co/software/90602/bitrix24) — 4.2/5 (990 reviews) 2. [Genesys Cloud CX](https://www.getapp.com.co/software/104597/genesys-cloud) — 4.3/5 (262 reviews) 3. [UJET](https://www.getapp.com.co/software/110527/ujet) — 4.6/5 (140 reviews) 4. [Zoho Voice](https://www.getapp.com.co/software/2057395/zoho-voice) — 4.0/5 (46 reviews) 5. [LeadDesk](https://www.getapp.com.co/software/129651/leaddesk) — 4.8/5 (13 reviews) ## Opiniones ### "A+ Implementation & Support Teams & Overall Design" — 5.0/5 > **Jason** | *29 de junio de 2023* | Tecnología y servicios de la información | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The open Thrio architecture allows an unlimited number of creative solutions to unexpected platform needs. Whether I get requests for API integration or the implementation of an AI component for call analysis the Thrio team gets the work done. > > **Puntos en contra**: We didn't find them sooner as we would have been more competitive on other opportunities. ----- ### "Great Omnichannel Platform" — 5.0/5 > **Justin** | *12 de diciembre de 2022* | Servicios financieros | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Thrio does it all. When we made the switch from a previous vendor, the improvements were seen immediately. Since then, Thrio has helped us improve our dialing efforts, expand into omnichannel, and has helped us develop an excellent online portal. > > **Puntos en contra**: We look forward to their planned expansion of their visual data reports and the ability to utilize social media platforms like Whatsapp. ----- ### "Amazing product and support\!" — 5.0/5 > **Bonnie** | *20 de junio de 2023* | Telecomunicaciones | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: As a 24hour call center servicing various types of clients, the majority of our business relies on the Thrio cloud contact center platform to operate. Thrio has become an exceptional partner to our business and has contributed to our growth and success in the last 5 years. They offer a reliable service with redundancy, great sound quality, superior timely support and most importantly they have the controls and safeguards in place ensuring the protection of our data. They are continually adding new features and staying relevant to all the latest advancements in technology. With all of the product offerings they still remain affordable and offer competitive pricing. > > **Puntos en contra**: I cant say that we have experienced any major difficulties to date. Any minor requests were all handled promptly. > > Overall experience has been only positive and consider them a partner. ----- ### "Thanks to pandemic" — 5.0/5 > **Laure** | *20 de junio de 2023* | Filantropía | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: We knew about nothing regarding call center pré pandemic. In about 5 weeks everything was set, up and running for a telethon and We’ve trained with Thrio’s help around 350 -400 volunteers whose daily job is NOT call center related…More over we are now using it on a daily basis for télémarketing operations. > > **Puntos en contra**: Really don’t have anything negative to say. > > On top of operating a telethon in spite of the pandemic challenge (our volunteers were able to take calls from home) we are now way more efficient thanks to precise reports that help us evaluate the impact of the tv show directly on calls (minute by minute). We’ve gained in efficiency in télémarketing with workflows that we can easily create, adapt. Many other options are still to further explore. ----- ### "Great Company\!" — 5.0/5 > **Tina** | *23 de marzo de 2023* | Consultoría de gestión | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: I love the responsiveness of the Team. They are always available to assist, teach and guide. The implementation was extremely easy in getting the software up and running\! > > **Puntos en contra**: I'm not sure yet. The system is too new to know what I least like about it. Thrio as a company is wonderful to work with. > > From day one, they have been supportive and responsive to all of our needs. ## Enlaces - [Ver en GetApp](https://www.getapp.com.co/software/2062698/thrio) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados