Sobre TeamSupport Messaging & Live Chat

TeamSupport’s enterprise-level chat platform allows businesses to create unified, highly optimized customer experiences across support, sales and marketing teams. By leveraging deep conversations, Messaging & Live Chat not only reduces operational siloes but also drives satisfaction and increases efficiency. The software offers a variety of tools that are compliant to security standards while enabling businesses to build trust with their customers.

Precios desde:

Sin información del proveedor

  • Versión gratuita
  • Prueba gratis
  • Suscripción

Las 5 mejores alternativas a TeamSupport Messaging & Live Chat

Beneficios clave de TeamSupport Messaging & Live Chat

- Deliver personalized experiences: Use the Design Studio to easily customize the look and feel of the chat platform
- Streamline tedious tasks: Leverage chatbots to auto-route and reply to common questions
- Unify your systems: Easily integrate with your existing CRM
- Maintain privacy: Compliant with HIPPA, GDPR, and other privacy laws
- Meet customers where they are: Offer chat on your website, social media accounts, and SMS-to-chat

Clientes habituales

  • Trabajadores autónomos
  • Empresas pequeñas (2-50)
  • Empresas medianas (51-500)
  • Empresas grandes (500 o más)

Implementación

  • Basado en la nube
  • Entorno local

Disponible en los países siguientes

Estados Unidos

Idiomas admitidos

inglés

Precios desde:

Sin información del proveedor

  • Versión gratuita
  • Prueba gratis
  • Suscripción

Las 5 mejores alternativas a TeamSupport Messaging & Live Chat

Imágenes

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Vídeo de TeamSupport Messaging & Live Chat

Funciones

Funcionalidades totales de TeamSupport Messaging & Live Chat: 12

  • Captura de clientes potenciales
  • Chat en tiempo real dirigido a consumidores
  • Chat en vivo
  • Chat proactivo
  • Chatbot
  • Comunicación multicanal
  • Creación de marca personalizable
  • Gestión de la experiencia del cliente
  • Historial de transcripciones/chat
  • IA y aprendizaje automático
  • Respuestas automáticas
  • Robot preconfigurado

Alternativas

JivoChat

4,6
#1 alternativa a TeamSupport Messaging & Live Chat
JivoChat es un software de chat en vivo que ofrece widgets personalizables web y móviles con 20 opciones de idioma y...

Conversational Cloud

4,4
#2 alternativa a TeamSupport Messaging & Live Chat
LivePerson es uno de los líderes del sector en IA conversacional y chatbots de nivel empresarial. Permite aumentar las...

Intercom

4,5
#3 alternativa a TeamSupport Messaging & Live Chat
Intercom es una plataforma de relaciones conversacionales que permite a las empresas ofrecer experiencias conversacional...

Birdeye

4,7
#4 alternativa a TeamSupport Messaging & Live Chat
BirdEye es un software de gestión de reputación que ayuda a las empresas a recopilar, supervisar y comercializar...

Opiniones

Calificación general

4,6 /5
(102)
Relación calidad-precio
4,5/5
Funciones
4,4/5
Facilidad de uso
4,6/5
Asistencia al cliente
4,6/5

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Mostrando 5 opiniones de 102
Richard
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

SnapEngage for a Small Software Company

Revisado el 25/2/2020

We love SnapEngage. It makes communicating with website visitors, customers, and potential...

We love SnapEngage. It makes communicating with website visitors, customers, and potential customers painless and crisp. The Chat window and proactive Chat look great on our site and allow us to engage with customers without appearing too pushy. We have been able to head-off much confusion from customers and calls into our Support Center by quickly and easily answering their questions as soon as they have them. The data we have gathered from our live Chats have allowed us to efficiently reorganize our website and transform our messaging in all mediums. Sales have only gone up since we instituted SnapEngage.

Puntos a favor

SnapEngage works great for quick communication with customers and visitors to your site. My favorite component of the setup is the ability to tailor Chat windows and proactive messaging depending on the specific page the customer or website visitor is visiting. We can have different questions and suggestions posed to customers depending on exactly what they are looking at, at that specific time. If they are in the online store we can ask them exactly what products they are looking at and what might work best for them. If they are on an informational page we can ask more open-ended questions to get the conversation started. It works great.

Puntos en contra

Sometimes the transfer of a Chat conversation from one agent to another can be "clunky". Sometimes it takes awhile and appears disjointed to the customer on the Chat with the agents.

Alternativas consideradas

Conversational Cloud

Razones para cambiar a TeamSupport Messaging & Live Chat

SnapEngage is very easy to setup and has very useful customer support. As soon as you enter their website there is a live agent ready to help you and answer any of the questions you have. They are also always putting out updates and new features.
Daniel
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 6.0 /10

SnapEngage does what we need it to do, but the software isn't perfect

Revisado el 11/4/2019

We often had visitors coming to our site without engaging with a demo request form or reaching out...

We often had visitors coming to our site without engaging with a demo request form or reaching out to our tech support team. After we implemented chat, our agents regularly send support requests to IT as a ticket, and we receive leads a few times a week. We are able to catch leads more easily this way. The proactive chat is especially helpful for this.

Puntos a favor

The software was fairly simple to implement and hasn't caused any problems on our WordPress website. Managing multiple chats isn't difficult. I appreciate the chat stats report with metrics for visitors to the website who contact us. There are many options for managing the proactive chat. The price has also been very reasonable for the duration of our time using it. When I can contact a support agent, they are very helpful and interested in making sure we can get the most out of our seats.

Puntos en contra

The proactive chat designing interface is a little difficult to work with and unintuitive at first. I don't have to use it often, so every time I return to it, I have some trouble. Unless you go in a bit of a roundabout way, it can be confusing to get in touch with a support agent. The backend of the website is not very easy to navigate. Some of the menus and menu items are nested in a way that isn't obviously intuitive. It needs to be cleaned up a bit. And SnapEngage needs to offer a way to get in touch with a support agent more quickly and easily. I don't usually have time to sift through several articles when troubleshooting an urgent issue. Currently, their IP blocking setup doesn't allow an admin to properly ban visitors who harass our agents - I need to contact support if I want an effective, permanent ban. Like most things in the product, the functionality is there, but the interface and steps to perform it are a bit out of sync.

Peter
Calificación general
  • Sector: Práctica de la abogacía
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Trusted since 2012

Revisado el 11/4/2019

We just love SnapEngagement. We have been using the software on our websites since 2012. The...

We just love SnapEngagement. We have been using the software on our websites since 2012. The customer service is top notch and the accessibility of the chat features for our on the go team is a huge plus. Unlike automated services, I am able to put my team in front of potential clients. As a law firm, it is a huge plus for someone seeking legal guidance for their businesses, to be able to ask quick questions and feel like they have accessibility to someone with knowledge. It allows us to close the gap and retain the leads until our attorneys get back to them. From this, we have high conversion rates. The program always pays for itself the first month of the fiscal year. SnapEngagement has been a part of our team for many years and we look forward to continuing to use SnapEngagment for many more.

Puntos a favor

The software is easy to use, customizable, and accessible on the go. My team loves it and we have a high conversion rate with legitimate leads. It allows actual on team staff to interact with potential clients and that, unlike automated chat services or third-party services, adds significant value in the "closing" process.

Puntos en contra

I do not have many bad things to say. It would be a stretch for me to say something I dislike here.

Mark
Calificación general
  • Sector: Servicios financieros
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Quality Web Chat Feature

Revisado el 5/12/2016

We used SnapEngage for our web chat feature for a little over a year, and we had a positive...

We used SnapEngage for our web chat feature for a little over a year, and we had a positive experience with the platform. We discontinued using the application due to some changes on our website, but this discontinuation had nothing to do with anything on the SnapEngage side. The web chat portal is very easy to use and understand. An administrator does not need to have any coding skills to customize this feature. SnapEngage provides several options and features for users to get the most out of their experience. It also provided the best integrations to other applications. Of all of the web chat applications we tried out, SnapEngage was the clear winner.

Puntos a favor

SnapEngage is easy to use and understand with no coding experience required. Their web chat portal has many features and benefit that allow for more flexibility than other web chat applications. SnapEngage also has the option of no annual contracts, great support, and several API's that can integrate with other applications such as Microsoft Dynamics CRM.

Puntos en contra

The script that we received from SnapEngage and put on our websites did cause our website to take longer to load when the web chat feature was activated. The slower load time was the only negative issue we saw with the web chat feature.

Laura
Calificación general
  • Sector: Educación superior
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Easy to Use with Great Support!

Revisado el 2/4/2019

As the administrator for this software, I have always felt that the support is very good and...

As the administrator for this software, I have always felt that the support is very good and timely, although we have had some technical issues in the past that went unresolved-- "We'll refer this to our design team," etc.

Puntos a favor

SnapEngage has always been easy to use, even with ongoing updates and added features. The proactive chat and the different options for controlling the chat box pop-up has always been a favorite feature of mine. There are many qualifications that can be placed on visitors to determine whether a proactive chat is appropriate, such as a first-time visit to the site, a prolonged period of time spent on a webpage, a certain access point on the website, etc.

Puntos en contra

I do not like that the proactive chat does not allow a box for customer/patron contact info, such as email. We have many proactive chats that go unanswered if the customer exits to another software on our site while the proactive chat is engaged. We lose a lot of chat interaction.

Mostrando 5 opiniones de 102 Todas las opiniones

Preguntas frecuentes sobre TeamSupport Messaging & Live Chat

He aquí algunas preguntas frecuentes sobre TeamSupport Messaging & Live Chat.

Los clientes habituales de TeamSupport Messaging & Live Chat son:

Trabajador autónomo, 2-10, 11-50, 51-200, 201-500

TeamSupport Messaging & Live Chat admite los siguientes idiomas:

inglés

TeamSupport Messaging & Live Chat admite los siguientes dispositivos:

TeamSupport Messaging & Live Chat se integra con las siguientes aplicaciones:

Azure DevOps Server, HubSpot CRM, Jira, Mailchimp, Microsoft Teams, Salesforce Essentials, ServiceNow, Slack

No tenemos información sobre las opciones de asistencia de TeamSupport Messaging & Live Chat

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