ServiceNow Customer Service Management
Sobre ServiceNow Customer Service Management
ServiceNow Customer Service Management is a cloud-based software designed to help businesses handle and resolve clients' queries through omni-channel communication, work order assignment, case management, and more. With the Playbooks for CSM module, agents can request information to/from clients, create tasks for team members, and visualize the entire case process lifecycle on a unified platform.
ServiceNow Customer Service Management provides organizations with interactive dashboards, which allow them to gain an overview of trends, customer service metrics, and key performance indicators (KPIs) through actionable analytics. Clients can use the self-service portal to issue complaints or requests, create cases, and track the progress of ongoing projects via status reports. It also lets agents handle the entire order management lifecycle, from order capture to status tracking.
ServiceNow Customer Service Management enables businesses to integrate the platform with various third-party applications, such as 3CLogic, Adobe, CareAR, Five9, Locus DispatchIQ, and more. Other key features of the software include ticket handling, issue resolution, field service management, and process optimization.
Precios desde:
N/D
- Versión gratuita
- Prueba gratis
- Suscripción
Las 5 mejores alternativas a ServiceNow Customer Service Management
Dispositivos
Tamaño de la empresa
Disponible en los países siguientes
Estados Unidos
Idiomas admitidos
inglés
Precios desde:
N/D
- Versión gratuita
- Prueba gratis
- Suscripción
Las 5 mejores alternativas a ServiceNow Customer Service Management
Imágenes
Funciones
Funcionalidades totales de ServiceNow Customer Service Management: 45
Alternativas
Zendesk
Freshdesk
RingCentral MVP
Azure DevOps Services
Opiniones
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- Sector: Software informático
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
ServiceNow A Great Piece of Software
Revisado el 31/7/2019
We use it to enter tickets for clients experiencing issues with our software. I use it on a daily...
We use it to enter tickets for clients experiencing issues with our software. I use it on a daily basis to log these tickets and to keep records of issues that are clients experience.
Puntos a favor
This software is very easy to use and is extremely user-friendly. I love that it is very customizable and can be tailored to any buisness model.
Puntos en contra
There are times that it can be slow when trying to interact with some of the dashboards.
- Sector: Telecomunicaciones
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Complete Package
Revisado el 17/2/2020
We are using this ServiceNow CSM as our primary Customer Service tool and we are easily able to...
We are using this ServiceNow CSM as our primary Customer Service tool and we are easily able to manage thousands of cases per day which we have found difficult when using other applications in the past.
Puntos a favor
The ServiceNow CSM modules offer a full suite of features for customer management. The product is easy to use and extremely flexible.
Puntos en contra
ServiceNow's easy of customization can also be its achilles heel. If managed improperly or over-customized it does not take long to make oob upgrade path unsustainable.
Alternativas consideradas
Dynamics 365Razones para elegir ServiceNow Customer Service Management
Dynamics was unable to handle the level of customization required for our business.Software anterior
Dynamics 365- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 10.000+ empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Probabilidad de recomendación 10.0 /10
I really appreciate using Service Now in my daily basis
Revisado el 8/5/2022
I'm using Service Now as a daily tool to support users with their technical issues and I find...
I'm using Service Now as a daily tool to support users with their technical issues and I find Service Now as a excelent tool for this. It's easy to use for users, customizable for me and my colleagues from the support team, have many options to organize Your work. I appreciate it very much and if I change my job, I hope that I will also work in Service Now in the new one.
Puntos a favor
I think most important part that I like is posibility to configure Service Now layouts, list and elements on the screen to meet Your personal needs. Want to have this element to be shown in Your homepage dashboard? No problem! You need to create own template to not put the same response every time? Sure thing, You can do it here! Very layouts and pages which I like the most.
Puntos en contra
I think building reports and dashboards can be quite difficult when You are trying to do it first time. Report and dashboard builders are quite complex tools any such many options can be shocking at first and you need to spend some time to discover what is what and get used to it.
- Sector: Comercio mayorista
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 5.0 /10
Tickets!!
Revisado el 13/5/2022
Puntos a favor
Covers a lot of units like customer support, IT support. It can be used for both internal and external customers. Can generate extensive reports regarding SLAs and the number of tickets being opened and closed.
Puntos en contra
Complex and somewhat expensive licensing program. Can get very slow at times.
- Sector: Servicios financieros
- Tamaño de la empresa: 10.000+ empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
One of the best Ticketing tools available
Revisado el 26/4/2022
Puntos a favor
Covers all ITIl aspects w.r.t incident, problem and change management.
It has a very cohensive environment right from when an employee joins the organisation, getting access to applications, performing day to day jobs with tickets, requests, incidents, problems and changes.
Given the fact that it also has inbuilt reporting capabilities, this is an absolute must.
It's api and backend can be accessed by multiple softwares and applications enhancing the capability to produce visually appealing reports.
Admins/engineers/customer service execs can create their own dashboards to monitor their queues efficiently.
Inhouse capability to graphically repsent the queue make things easier while distributing work, prioritising work, planning change activities etc...
Puntos en contra
None that I know of as yet.
Whatever customisations i needed were easily available within the existing module.
Preguntas frecuentes sobre ServiceNow Customer Service Management
He aquí algunas preguntas frecuentes sobre ServiceNow Customer Service Management.P. ¿Qué tipo de planes de precios ofrece ServiceNow Customer Service Management?
ServiceNow Customer Service Management ofrece los siguientes planes de precios:
- Modelo de precios: Suscripción
- Prueba gratis: No disponible
Contact ServiceNow for pricing details.
P. ¿Quiénes son los usuarios habituales de ServiceNow Customer Service Management?
Los clientes habituales de ServiceNow Customer Service Management son:
1.001-5.000
P. ¿Qué idiomas admite ServiceNow Customer Service Management?
ServiceNow Customer Service Management admite los siguientes idiomas:
inglés
P. ¿ServiceNow Customer Service Management es compatible con dispositivos móviles?
ServiceNow Customer Service Management admite los siguientes dispositivos:
Android (móvil), iPhone (móvil), iPad (móvil)
P. ¿Con qué otras aplicaciones se integra ServiceNow Customer Service Management?
ServiceNow Customer Service Management se integra con las siguientes aplicaciones:
3CLogic, Bright Pattern, Five9, Medallia Experience Cloud, SightCall, Sprinklr, Talkdesk, TenFold, Vonage Business Communications, Webex
P. ¿Qué tipo de asistencia ofrece ServiceNow Customer Service Management?
ServiceNow Customer Service Management ofrece las siguientes opciones de asistencia:
Base de conocimientos, Asistencia 24/7, Chat
Categorías relacionadas
Ver todas las categorías de software encontradas para ServiceNow Customer Service Management.
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- Software de gestión de comunicaciones con los clientes
- Herramientas de análisis de datos
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- Software de gestión del flujo de trabajo (workflow)
- Herramientas de Machine Learning
- Software de inteligencia artificial
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- Software de contact center
