ServiceNow Customer Service Management
Sobre ServiceNow Customer Service Management
ServiceNow Customer Service Management is a cloud-based software designed to help businesses handle and resolve clients' queries through omni-channel communication, work order assignment, case management, and more. With the Playbooks for CSM module, agents can request information to/from clients, create tasks for team members, and visualize the entire case process lifecycle on a unified platform.
ServiceNow Customer Service Management provides organizations with interactive dashboards, which allow them to gain an overview of trends, customer service metrics, and key performance indicators (KPIs) through actionable analytics. Clients can use the self-service portal to issue complaints or requests, create cases, and track the progress of ongoing projects via status reports. It also lets agents handle the entire order management lifecycle, from order capture to status tracking.
ServiceNow Customer Service Management enables businesses to integrate the platform with various third-party applications, such as 3CLogic, Adobe, CareAR, Five9, Locus DispatchIQ, and more. Other key features of the software include ticket handling, issue resolution, field service management, and process optimization.
Precios desde:
Sin información del proveedor
- Versión gratuita
- Prueba gratis
- Suscripción
Las 5 mejores alternativas a ServiceNow Customer Service Management
Clientes habituales
- Trabajadores autónomos
- Empresas pequeñas (2-50)
- Empresas medianas (51-500)
- Empresas grandes (500 o más)
Implementación
- Basado en la nube
- Entorno local
Disponible en los países siguientes
Estados Unidos
Idiomas admitidos
inglés
Precios desde:
Sin información del proveedor
- Versión gratuita
- Prueba gratis
- Suscripción
Las 5 mejores alternativas a ServiceNow Customer Service Management
Imágenes
Funciones
Funcionalidades totales de ServiceNow Customer Service Management: 45
Alternativas
SAP Customer Experience
Microsoft Azure
Microsoft Visual Studio
Azure DevOps Services
Opiniones
¿Ya tienes ServiceNow Customer Service Management?
¡Ayuda a los compradores de software! Las opiniones sobre los productos son útiles para que el resto de los usuarios podamos tomar las decisiones acertadas.
- Sector: Software informático
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
ServiceNow A Great Piece of Software
Revisado el 31/7/2019
We use it to enter tickets for clients experiencing issues with our software. I use it on a daily...
We use it to enter tickets for clients experiencing issues with our software. I use it on a daily basis to log these tickets and to keep records of issues that are clients experience.
Puntos a favor
This software is very easy to use and is extremely user-friendly. I love that it is very customizable and can be tailored to any buisness model.
Puntos en contra
There are times that it can be slow when trying to interact with some of the dashboards.
- Sector: Software informático
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Service Now -tools to use for Ticket management
Revisado el 3/11/2022
I love the look and feel of service-Now.Support documentation and KB articles.If you have HI portal...
I love the look and feel of service-Now.Support documentation and KB articles.If you have HI portal access then 80% of your problem is gone. Means you will get all the access for KB and documents which help you to understand any issue or product/ releases.Price is bit high but it is worthy to have Servicenow in your company.
Puntos a favor
first and formost point is, most the module is Workflow driven.for Juniors it is ease to use and learn.coding is minimal.you will get hell lot of examples from Web and Service-now communities to refer. APIs are readily available to integrate with any app.
Puntos en contra
if you report a problem or request for new feature then Servicenow team will take time to review that.then they will plan in their road Map may be it will come in next release like they have different release (helsinki/ geneva) or may be it will not come.this software they are keeping upto date so your team should have developers to fix the issue after each release.but i will say their product documentation is so so So good, it will help to understand and fix anything.
Razones para elegir ServiceNow Customer Service Management
maintaince of the product and support turn around time.Software anterior
Microsoft Visual StudioRazones para cambiar a ServiceNow Customer Service Management
Support and Market review of this product is good.- Sector: Dispositivos médicos
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Probabilidad de recomendación 5.0 /10
General queues
Revisado el 10/11/2022
Searching challenges and finding a lost ticket number can take a while
Searching challenges and finding a lost ticket number can take a while
Puntos a favor
It's very configurable with a little of options, easy yo use
Puntos en contra
Better search power would be useful and make it easier
- Sector: Comercio minorista
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
S_Now
Revisado el 20/9/2022
Excellent, Documents are accessible for guidance.
Excellent, Documents are accessible for guidance.
Puntos a favor
Widely used by companies so easy to train and hire subject matter experst.
Puntos en contra
Building workflows takes time and effort as its not OOB.
Alternativas consideradas
Microsoft AzureRazones para elegir ServiceNow Customer Service Management
Better issue handling and integration.Razones para cambiar a ServiceNow Customer Service Management
Cost efficiency, Easy to train and onboard the team.- Sector: Telecomunicaciones
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Complete Package
Revisado el 17/2/2020
We are using this ServiceNow CSM as our primary Customer Service tool and we are easily able to...
We are using this ServiceNow CSM as our primary Customer Service tool and we are easily able to manage thousands of cases per day which we have found difficult when using other applications in the past.
Puntos a favor
The ServiceNow CSM modules offer a full suite of features for customer management. The product is easy to use and extremely flexible.
Puntos en contra
ServiceNow's easy of customization can also be its achilles heel. If managed improperly or over-customized it does not take long to make oob upgrade path unsustainable.
Alternativas consideradas
Dynamics 365Razones para elegir ServiceNow Customer Service Management
Dynamics was unable to handle the level of customization required for our business.Software anterior
Dynamics 365Preguntas frecuentes sobre ServiceNow Customer Service Management
He aquí algunas preguntas frecuentes sobre ServiceNow Customer Service Management.P. ¿Qué tipo de planes de precios ofrece ServiceNow Customer Service Management?
ServiceNow Customer Service Management ofrece los siguientes planes de precios:
- Modelo de precios: Suscripción
- Prueba gratis: No disponible
Contact ServiceNow for pricing details.
P. ¿Quiénes son los usuarios habituales de ServiceNow Customer Service Management?
Los clientes habituales de ServiceNow Customer Service Management son:
1.001-5.000
P. ¿Qué idiomas admite ServiceNow Customer Service Management?
ServiceNow Customer Service Management admite los siguientes idiomas:
inglés
P. ¿ServiceNow Customer Service Management es compatible con dispositivos móviles?
ServiceNow Customer Service Management admite los siguientes dispositivos:
Android (móvil), iPhone (móvil), iPad (móvil)
P. ¿Con qué otras aplicaciones se integra ServiceNow Customer Service Management?
ServiceNow Customer Service Management se integra con las siguientes aplicaciones:
3CLogic, Bright Pattern, Five9, Medallia Experience Cloud, SightCall, Sprinklr, Talkdesk, TenFold, Vonage Business Communications, Webex
P. ¿Qué tipo de asistencia ofrece ServiceNow Customer Service Management?
ServiceNow Customer Service Management ofrece las siguientes opciones de asistencia:
Base de conocimientos, Asistencia 24/7, Chat
Categorías relacionadas
Ver todas las categorías de software encontradas para ServiceNow Customer Service Management.
- Herramientas de seguimiento de problemas
- Software de compromiso del cliente
- Software de gestión del conocimiento
- Software de gestión de comunicaciones con los clientes
- Herramientas de análisis de datos
- Herramientas de búsqueda de empresa
- Software de servicio al cliente
- Software de gestión del flujo de trabajo (workflow)
- Herramientas de Machine Learning
- Software de inteligencia artificial
- Software de soporte al cliente
- Software de contact center
