--- description: Busca información actualizada sobre Cyara en GetApp Colombia. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara Cyara con productos similares hasta encontrar la opción adecuada. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Cyara: precios, funciones y opiniones | GetApp Colombia 2026 --- Breadcrumb: [Inicio](/) > [Sistemas IVR](/directory/289/ivr/software) > [Cyara](/software/2054305/cruncher) # Cyara Canonical: https://www.getapp.com.co/software/2054305/cruncher Página: 1 de 2\ Siguiente: [Página siguiente](https://www.getapp.com.co/software/2054305/cruncher?page=2) > Acelera la entrega de recorridos de cliente impecables a través de canales digitales y de voz y, a la vez, reduce el riesgo de defectos. > > Veredicto: 14 usuarios lo han valorado con **4.5/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.5/5** | 14 Opiniones | | Facilidad de uso | 4.5/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.8/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.3/5 | Basado en las opiniones generales | | Funciones | 4.1/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Cyara - **Constitución**: 2006 ## Contexto comercial - **Precio inicial**: US$ 0,01 - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Windows (desktop), Windows (local) - **Idiomas admitidos**: inglés - **Países disponibles**: Albania, Alemania, Andorra, Australia, Austria, Bielorrusia, Bosnia y Herzegovina, Bulgaria, Bélgica, Chequia, Chipre, Ciudad del Vaticano, Croacia, Dinamarca, Eslovaquia, Eslovenia, España, Estados Unidos, Estonia, Finlandia y 33 más ## Funciones - API - Alertas y notificaciones - Alerts/Escalation - Arrastrar y soltar - Chatbot - Garantía de calidad - Gestión del rendimiento - Herramientas de colaboración - IVR - Importación y exportación de datos - Informes personalizables - Integración de telefonía informática - Panel de comunicaciones - Real-Time Analytics - Real-Time Data - Real-Time Monitoring - Real-Time Reporting - Recopilación de datos multicanal - Supervisión - Testing de performance ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia 24/7 - Chat ## Categoría - [Sistemas IVR](https://www.getapp.com.co/directory/289/ivr/software) ## Categorías relacionadas - [Sistemas IVR](https://www.getapp.com.co/directory/289/ivr/software) - [Herramientas de automatización de pruebas](https://www.getapp.com.co/directory/389/testing/software) - [Software de gestión de experiencia del cliente](https://www.getapp.com.co/directory/601/customer-experience/software) - [Software para call center](https://www.getapp.com.co/directory/275/call-center/software) - [Software de contact center](https://www.getapp.com.co/directory/593/contact-center/software) ## Alternativas 1. [LiveAgent](https://www.getapp.com.co/software/91301/liveagent) — 4.7/5 (1789 reviews) 2. [Genesys Cloud CX](https://www.getapp.com.co/software/104597/genesys-cloud) — 4.3/5 (269 reviews) 3. [Five9](https://www.getapp.com.co/software/91276/five9) — 4.2/5 (487 reviews) 4. [Gladly](https://www.getapp.com.co/software/106673/gladly) — 4.8/5 (140 reviews) 5. [inconnect](https://www.getapp.com.co/software/2057354/omnichannel) — 4.0/5 (20 reviews) ## Opiniones ### "Great partners, great software\!" — 5.0/5 > **Usuario verificado** | *25 de agosto de 2022* | Servicios financieros | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Meets our needs and saves us a ton of time and money > > **Puntos en contra**: velocity was a huge improvement over the old on prem instance we had but, there's still room for improvement to make it more intuitive to use which would reduce the training requirement. > > Cyara has been one of our longest standing vendor relationships and trusted partners at the table. We love working with them. ----- ### "Fortune 50 user of Cyara" — 5.0/5 > **Steve** | *13 de septiembre de 2024* | Telecomunicaciones | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: My company has been using Cyara for several years now, and the impact it has had on our testing process is nothing short of remarkable. One of the most significant benefits we’ve experienced is an 80%+ reduction in time spent on manual testing. With Cyara's powerful automation capabilities, we've managed to accelerate our entire testing cycle without sacrificing thoroughness or quality. What truly sets Cyara apart is not just the time savings, but the improved reliability that comes with automation. Manual testing often leaves room for human error, but with Cyara's automated testing, we’ve seen a significant improvement in the consistency and accuracy of our results. Every scenario is tested the same way every time, ensuring that nothing is overlooked. The ease of using Cyara is another major highlight. Setting up automation is intuitive and straightforward, even for team members who are not deeply technical. This has allowed us to onboard more users and expand our testing coverage effortlessly. Overall, Cyara has transformed the way we approach testing. The combination of massive time savings, enhanced reliability, and ease of use makes it an invaluable tool for any team looking to modernize and streamline their testing processes. > > **Puntos en contra**: The cost can be an issue for smaller companies. I think this is a product that will be best suited for medium to enterprise level companies. > > Our overall experience with Cyara has been positive. Their staff is always great to work with and very responsive. ----- ### "Cyara - A mediocrity" — 3.0/5 > **Yash** | *7 de diciembre de 2021* | Software informático | Valoración de la recomendación: 6.0/10 > > **Puntos a favor**: The blocks are quite useful feature for you it saves you a redundant and monotonous writing of a prompt. The new Call Explorer feature emulating a phone to make calls is a fantastic feature for it saves you the trouble of writing a whole test case to understand whether it'll fail or not. > > **Puntos en contra**: The campaigns are not quite flexible to work with. There's not much room for making changes to a campaign, nor does it allow duplication or exporting a campaign. The UI is alright but for some reason it still feels a tad bit primitive with the lack of fewer drag and drop like features within. ----- ### "Cyara AI chatbot plus genesys integration tool" — 5.0/5 > **Ruby** | *7 de febrero de 2023* | Tecnología y servicios de la información | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Cyara can place the call like real time and records the conversation so that users can validate the same any point of time. It integrates perfectly with genesys contact centre platform where it acts as a contact centre agent and simultaneously answers the interaction thereby helping the users to validate the participants data. > > **Puntos en contra**: It only supports .csv data driven file which is perhaps one of the features which I like the least as it restricts the users in using other formats. Also, users are unable to integrate live chats with genesys platform. Even though it has cyara call explorer functionality, the cost incurred by the testers for placing the call is comparatively higher. > > The overall experience of Cyara is promising as it has helped us to build a huge regression suite which comprises the use of several country languages. It also helps us to test flows in production thereby saving users a lot of time. ----- ### "Unmatched, market-leading product offering. Fantastic customer success and technical staff" — 5.0/5 > **George** | *5 de septiembre de 2023* | Servicios financieros | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: - product ui is very intuitive, really well thought out - everything you could ask for. - If you're an enterprise level business and care about contact centre platform assurance, can't really go wrong with Cyara. - Support team work really closely to drive better use of the product without trying to ram additional licences/offerings down you're throat at any opportunity - working with them feels like a partnership where they care about you seeing real tangible returns on the investment, rather than trying to sell you more and more which you may not need. - if you're a business that deals with frequent change this fits nicely into dev Ops processes, frees devs up to focus on development, rather than manual testing > > **Puntos en contra**: - Its not cheap, but if you're a business of a certain size and maturity, its well worth it. - wish the virtual agent capability was compatible with our contact centre platform - understand this is more our CCP vendor than Cyara though. > > \[sensitive content hidden\] this covers in depth my company's experience in dealing with and leveraging cyara. ----- Página: 1 de 2\ Siguiente: [Página siguiente](https://www.getapp.com.co/software/2054305/cruncher?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.com.co/software/2054305/cruncher) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados