--- description: Busca información actualizada sobre Enterprise Bot en GetApp Colombia. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara Enterprise Bot con productos similares hasta encontrar la opción adecuada. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Enterprise Bot: precios, funciones y opiniones | GetApp Colombia 2026 --- Breadcrumb: [Inicio](/) > [Sistemas IVR](/directory/289/ivr/software) > [Enterprise Bot](/software/2054268/enterprise-bot) # Enterprise Bot Canonical: https://www.getapp.com.co/software/2054268/enterprise-bot Página: 1 de 2\ Siguiente: [Página siguiente](https://www.getapp.com.co/software/2054268/enterprise-bot?page=2) > Herramientas de automatización y asistentes virtuales inteligentes con IA que permiten ofrecer asistencia las 24 horas del día por correo electrónico, voz y chat en todo tu ecosistema empresarial. Automatiza el 85 % de las consultas de los usuarios en más de 12 idiomas y aumenta las puntuaciones de CSAT en un 25 %. Puede implementarse en solo un día. > > Veredicto: 10 usuarios lo han valorado con **4.5/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.5/5** | 10 Opiniones | | Facilidad de uso | 4.6/5 | Basado en las opiniones generales | | Asistencia al cliente | 5.0/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.4/5 | Basado en las opiniones generales | | Funciones | 4.5/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 100% | (10/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Enterprise Bot - **Ubicación**: Zug, Suiza - **Constitución**: 2016 ## Contexto comercial - **Público objetivo**: 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Linux (local), Chromebook (desktop) - **Idiomas admitidos**: alemán, chino, chino tradicional, español, francés, indonesio, inglés, italiano, malayo, neerlandés, portugués, portugués de Brasil, portugués de Portugal, sueco, vietnamita - **Países disponibles**: Alemania, Australia, Austria, Bélgica, Canadá, Emiratos Árabes Unidos, España, Estados Unidos, Francia, India, Indonesia, Italia, Liechtenstein, Luxemburgo, Malasia, Países Bajos, Polonia, Portugal, RAE de Hong Kong (China), Reino Unido y 4 más ## Funciones - AI Copilot - API - Acceso móvil - Alertas y notificaciones - Alerts/Escalation - Análisis de atención al cliente - Análisis de sentimientos - Análisis de tendencias - Análisis de texto - Análisis predictivo - Análisis visual - Aprendizaje automático - Aprendizaje profundo - Arrastrar y soltar - Asistente virtual personal - Automatización proceso/flujo de trabajo - Autoresponders - Autorizaciones basadas en roles - Base de datos de clientes - Búsqueda de lenguaje natural ## Integraciones (en total: 8) - Anywhere365 - Automation Anywhere - GENESYS - Hanna CRM - SS\&C Blue Prism - ServiceNow - UiPath - iTSM ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Sistemas IVR](https://www.getapp.com.co/directory/289/ivr/software) ## Categorías relacionadas - [Sistemas IVR](https://www.getapp.com.co/directory/289/ivr/software) - [Software CRM online](https://www.getapp.com.co/directory/232/online-crm/software) - [Software de servicio al cliente](https://www.getapp.com.co/directory/231/customer-service/software) - [Software CRM](https://www.getapp.com.co/directory/230/crm/software) - [Software de inteligencia artificial](https://www.getapp.com.co/directory/1397/artificial-intelligence/software) ## Alternativas 1. [LiveAgent](https://www.getapp.com.co/software/91301/liveagent) — 4.7/5 (1753 reviews) 2. [inconnect](https://www.getapp.com.co/software/2057354/inconcert-omnichannel-contact-center) — 3.9/5 (19 reviews) 3. [Tidio](https://www.getapp.com.co/software/105081/tidio-chat) — 4.7/5 (590 reviews) 4. [Zendesk Suite](https://www.getapp.com.co/software/9448/zendesk) — 4.4/5 (4072 reviews) 5. [Genesys Cloud CX](https://www.getapp.com.co/software/104597/genesys-cloud) — 4.3/5 (262 reviews) ## Opiniones ### "Quick chat and live support chat" — 5.0/5 > **Nurul Salimah** | *18 de mayo de 2022* | Servicios financieros | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: It's a great and precious customer support application that is easy to incorporate into a webpage or e-commerce without requiring knowledge and skills. Place the widget or the scripts it generates in the target position. It includes a lot of customization possibilities for design and translation and responds automatically. Because agility and quickness in service are critical for client retention, time and pleased customers are saved. > > **Puntos en contra**: Setting up meetings using the live chat interface might be a friendly alternative, especially if the system can recognize spam users. Even though they're not clients, Enterprise Bot allows anybody to enquire about corporate information. > > It is a great alternative to let customers to directly connecting and chatting with us. It has help our customer to have a quick replies for their inquiries. ----- ### "Very nice experience with Enterprise bot" — 5.0/5 > **imane** | *28 de enero de 2022* | Seguros | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: We enjoyed: - the flexibility about the software (Rule-Based Chatbot + IA chatbot) and the adaptation of the IA. - the user-freindly interfaces - the simplicity and completeness of the interfaces in terms of functionality - the ease of training the AI - the easy addition of a language -the strength of the product engine which avoids doing specific development for very specific requests - Reporting > > **Puntos en contra**: Not being able to filter on requests not understood by the chatbot Ability to find duplicates tiggers in different intents Co-browsing module directly integrated in the lifechat > > Throughout the process from contracting to production and even after the production, the customer satisfaction was the priority one for Enterprise bot. We were supported all along by rigorous ans conscientious project manager. During the implementation, we informed Enterprise bot about some unforseen requirement not sent at the begenning and Enterprise Bot did the necessary to stick to the planning. They also helped us to reach our KPIs to make the pilot a success. Enterprise bot is very flexible and delivers high quality mirroring the orinigal demand, adding the possibility to improve it in the future. ----- ### "The best people and support" — 4.0/5 > **Yoëlle** | *24 de enero de 2022* | Ocio, viajes y turismo | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Overall the system is very easy to use and even without much coding background understandable. The quality of the software is good and it supports the customer to the best of its capabilities. Lastly, the people you are working with are very understanding, supportive, and collaborative, which makes every project with them fun and easy. > > **Puntos en contra**: As I am not an IT expert, I don't know how feasible these options are. Though, using two languages complicates the system since this results in two back-ends. ----- ### "Chatbot - Customer services available 24/24" — 4.0/5 > **Goreti** | *25 de enero de 2022* | Servicios financieros | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: It's very user friendly software, allows to have multiple agents connected in different locations. To create and to populate the conversation of AI is quite simple. > > **Puntos en contra**: Reporting features can be more personalized. Changes that requires a third party can also be more simplified (WhatsApp) > > We are able to support our customers in their journey of shopping Tax Free in their own language and in the moment they need our help. ----- ### "Smart and Innovative" — 5.0/5 > **Stefan** | *27 de enero de 2022* | Servicios financieros | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: We were able to adapt the software to our specific needs. And Enterprise bot helped to get all our requirements streamlined and be solution oriented. > > **Puntos en contra**: The software can be very customized, so documentation was required to be build independently. The basic set of documentation could be increased. > > High customer focus, solution oriented and smart people. They were very quick in understand different business needs. ----- Página: 1 de 2\ Siguiente: [Página siguiente](https://www.getapp.com.co/software/2054268/enterprise-bot?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.com.co/software/2054268/enterprise-bot) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados