--- description: Busca información actualizada sobre Vocalcom Hermes360 en GetApp Colombia. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara Vocalcom Hermes360 con productos similares hasta encontrar la opción adecuada. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Vocalcom Hermes360: precios, funciones y opiniones | GetApp Colombia 2026 --- Breadcrumb: [Inicio](/) > [Software de contact center](/directory/593/contact-center/software) > [Vocalcom Hermes360](/software/2053433/vocalcom-hermes360) # Vocalcom Hermes360 Canonical: https://www.getapp.com.co/software/2053433/vocalcom-hermes360 Página: 1 de 2\ Siguiente: [Página siguiente](https://www.getapp.com.co/software/2053433/vocalcom-hermes360?page=2) > Vocalcom le permite gestionar todas las interacciones de sus clientes como un único hilo de conversación, en todos los canales > > Veredicto: 17 usuarios lo han valorado con **4.9/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.9/5** | 17 Opiniones | | Facilidad de uso | 4.8/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.9/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.8/5 | Basado en las opiniones generales | | Funciones | 4.8/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Vocalcom - **Ubicación**: Paris, Francia - **Constitución**: 1995 ## Contexto comercial - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Windows (local), Linux (local) - **Idiomas admitidos**: español, francés, inglés, portugués, portugués de Brasil, portugués de Portugal - **Países disponibles**: Alemania, Angola, Arabia Saudita, Argelia, Argentina, Australia, Austria, Baréin, Benín, Bolivia, Botsuana, Brasil, Bulgaria, Burkina Faso, Burundi, Bélgica, Cabo Verde, Camerún, Canadá, Catar y 101 más ## Funciones - API - Alertas y notificaciones - Alerts/Escalation - Análisis de texto - Base de datos de contactos - Búsqueda/filtro - CRM - Centro de atención telefónica de llamadas entrantes - Centro de atención telefónica de llamadas salientes - Centro de atención telefónica mixto - Chat en vivo - Chat y mensajería - Chatbot - Comunicación multicanal - Controles o permisos de acceso - Creación de informes de llamadas - Creación de informes históricos - Creación de informes y estadísticas - Creación de informes/análisis - Creación de marca personalizable ## Opciones de asistencia - E-mail/Help Desk - Base de conocimientos - Asistencia telefónica ## Categoría - [Software de contact center](https://www.getapp.com.co/directory/593/contact-center/software) ## Categorías relacionadas - [Software de contact center](https://www.getapp.com.co/directory/593/contact-center/software) - [Sistemas IVR](https://www.getapp.com.co/directory/289/ivr/software) - [Software de gestión de experiencia del cliente](https://www.getapp.com.co/directory/601/customer-experience/software) - [Software para call center](https://www.getapp.com.co/directory/275/call-center/software) - [Software de telemarketing](https://www.getapp.com.co/directory/1069/telemarketing/software) ## Alternativas 1. 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[PhoneBurner](https://www.getapp.com.co/software/102341/phoneburner) — 4.8/5 (176 reviews) ## Opiniones ### "for me it is the best program to manage telesales" — 5.0/5 > **david** | *3 de junio de 2018* | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Thanks to artificial intelligence, communication with our customers is simplified and, at the same time, the degree of loyalty and commitment of our users. > > **Puntos en contra**: I think there should be special discounts for potential customers and have a great degree of synergy between the company and its users > > acquisition of potential customers, thanks to this program that organizes and applies artificial intelligence ----- ### "Simply, effortless technology" — 5.0/5 > **Mims** | *10 de julio de 2015* | Tecnología y servicios de la información > > **Puntos a favor**: Easy to use Flexible Truly multi-tenancy and cloud ready Complete omni-channel experience > > **Puntos en contra**: Looking forward to deploying the new webRTC feature in the next couple of months\! > > dreambox selected Vocalcom for it's local cloud centre in the UAE. Since our inception in 2013, we've managed to deliver the regions most advanced yet simple and effortless cloud contact centre to large and small SMEs. A truly cloud ready solution with exceptional features from mobile to social to CRM and Graphical scripting tools. We've been able to help local SMEs deliver exceptional customer experiences, reduce costs and maximise value thanks to Vocalcom solutions and support. ----- ### "great and easy to use contact center solution" — 4.0/5 > **eric** | *3 de mayo de 2013* > > **Puntos a favor**: we used since 4 months Hermes Cloud and it changes our profesional daily life ; very easy to install ( less than one hour \! ) and to use by my team > > **Puntos en contra**: we improve our argued contact more than 35% ; we are focusing on telesales but also on inbound call generated from web call back ; the reports are powerfull and very efficient too for our supervisor we can add more positions more easy than never before and it s very important for campaign with immediate additionnal positions > > I recommend Hermes Cloud because it s really designed and focused BUSINESS, and full compatible with all business when you need solutions without any investment and maybe without IT implementation ----- ### "Strong Partnership with Vocalom" — 5.0/5 > **Rob** | *3 de junio de 2015* | Telecomunicaciones > > We are working for more than 8 years together with Vocalcom. Vocalcom is our strong partner in the Benelux. With them it is for us possible to create our own private cloud solution based on Vocalcom. The customers we are working with are very happy with the solution and our support. Our latest succes story together with Vocalom is winning a national aword for best use of Technology in the Benelux. ----- ### "User Friendly , Easy to Use , excellent functionality." — 5.0/5 > **Yves** | *24 de marzo de 2016* > > Besides from being an all in one blended software, Vocalcom has indeed set high standards and stands out from many others. Its user friendly environment along with the fast reliable experience has massively contributed to the smooth running of our business and also the success that comes with it. I would have no issue in recommending their services to people I know. Well done guys, do keep it up\!\! ----- Página: 1 de 2\ Siguiente: [Página siguiente](https://www.getapp.com.co/software/2053433/vocalcom-hermes360?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.com.co/software/2053433/vocalcom-hermes360) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados