--- description: Busca información actualizada sobre Heimdal Remote Desktop en GetApp Colombia. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara Heimdal Remote Desktop con productos similares hasta encontrar la opción adecuada. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Heimdal Remote Desktop: precios, funciones y opiniones | GetApp Colombia 2026 --- Breadcrumb: [Inicio](/) > [Programas para asistencia remota](/directory/563/remote-support/software) > [Heimdal Remote Desktop](/software/2053310/heimdal-remote-desktop) # Heimdal Remote Desktop Canonical: https://www.getapp.com.co/software/2053310/heimdal-remote-desktop > Heimdal Remote Desktop es una herramienta de soporte remoto que es compatible con múltiples sistemas operativos. Permite que los usuarios se comuniquen con empleados y clientes en cualquier momento y lugar. > > Veredicto: 2 usuarios lo han valorado con **4.0/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.0/5** | 2 Opiniones | | Facilidad de uso | 4.5/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.0/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.0/5 | Basado en las opiniones generales | | Funciones | 4.0/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Heimdal® - **Ubicación**: Copenhagen, Dinamarca ## Contexto comercial - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web - **Países disponibles**: Albania, Alemania, Andorra, Argentina, Armenia, Australia, Austria, Azerbaiyán, Belice, Bolivia, Bosnia y Herzegovina, Brasil, Bulgaria, Bélgica, Canadá, Catar, Chequia, Chile, Chipre, Ciudad del Vaticano y 66 más ## Funciones - API - Acceso a varios monitores - Acceso desatendido - Anotaciones - Arrastrar y soltar - Autenticación - Autenticación de dos factores - Autorizaciones basadas en roles - Chat en tiempo real - Chat en vivo - Chat y mensajería - Conexión segura - Control/Acceso remoto - Controles o permisos de acceso - Creación de informes y estadísticas - Creación de informes/análisis - Gestión de aplicaciones - Gestión de la conformidad - Gestión de usuarios - Grabación de la pantalla ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica ## Categoría - [Programas para asistencia remota](https://www.getapp.com.co/directory/563/remote-support/software) ## Categorías relacionadas - [Programas para asistencia remota](https://www.getapp.com.co/directory/563/remote-support/software) - [Software de escritorio remoto](https://www.getapp.com.co/directory/1731/remote-desktop/software) ## Alternativas 1. [TeamViewer ONE](https://www.getapp.com.co/software/90948/teamviewer) — 4.6/5 (11646 reviews) 2. [AnyDesk](https://www.getapp.com.co/software/120039/anydesk) — 4.6/5 (1801 reviews) 3. [RemotePC](https://www.getapp.com.co/software/122051/remotepc) — 4.7/5 (583 reviews) 4. [Zoho Assist](https://www.getapp.com.co/software/9913/zoho-assist) — 4.7/5 (1509 reviews) 5. [GoToMyPC](https://www.getapp.com.co/software/132255/gotomypc) — 4.8/5 (589 reviews) ## Opiniones ### "Heimdal Remote Access Review" — 3.0/5 > **Jayesh** | *30 de octubre de 2026* | Administración educativa | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: Heimdal Remote Desktop is intuitive and easy to use, providing a similar experience to other leading remote support tools. This helps minimise the learning curve for support engineers and allows them to quickly establish remote sessions without additional complexity. One of the key advantages is the tight integration with the Heimdal platform. Rather than searching through multiple systems to identify a user's device, support staff can simply search for the user within the Heimdal console and quickly locate all associated endpoints. This streamlined approach reduces the time spent identifying the correct device, enabling engineers to connect and begin troubleshooting more efficiently. > > **Puntos en contra**: One area for improvement is the user consent process when initiating a remote session. The current consent notification period can be restrictive, particularly when users are away from their device, in meetings, or unable to respond immediately. Extending the time allowed for users to accept a connection request would provide greater flexibility and improve the overall support experience. Additionally, there is currently no option for authorised IT administrators to override the consent request using administrative credentials or an approved password mechanism. While user consent is important for privacy and security, there are situations where support staff may need urgent access to a managed device, such as troubleshooting critical incidents, performing emergency maintenance, or supporting unattended devices. Having a controlled and audited administrator override capability would enhance operational efficiency while maintaining appropriate governance and security controls. > > Heimdal Remote Desktop is a capable and effective remote support solution that integrates well within the wider Heimdal platform. The ability to quickly locate users and their associated devices, combined with the convenience of managing remote support alongside security, patching, and endpoint management functions, makes it a valuable tool for IT operations. While the core functionality is strong and suitable for day-to-day support activities, there are several areas where further development would enhance the overall user experience and bring the product more in line with established remote access vendors. Improvements such as more flexible consent options, an audited administrator override capability for approved scenarios, extended desktop application functionality, and additional management features would further strengthen the platform and improve operational efficiency. ----- ### "My opinion about heimdal product" — 5.0/5 > **Madhumitha** | *3 de abril de 2024* | Tecnología y servicios de la información | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Reliability, easy to use and Security Features is good > > **Puntos en contra**: Reliability, easy to use and Security Features is good > > Heimdal seems to be a well-regarded solution for endpoint security, particularly for its user-friendly interface, emphasis on security, and comprehensive feature set. However, pricing considerations and a slight learning curve are some things to keep in mind. ## Enlaces - [Ver en GetApp](https://www.getapp.com.co/software/2053310/heimdal-remote-desktop) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados