Sobre RepairShopr

RepairShopr helps repair shops, plumbing agencies, painting contractors, HVAC services, and other businesses streamline invoicing, marketing, CRM, ticketing, and point of sale (POS) operations via a unified portal. The platform includes a self-service portal, which lets customers view and check invoices and service status and approve or decline repair estimates.

RepairShopr allows organizations to take notes, maintain a contact database, monitor customer credits, generate barcodes, and store invoices and billing summaries for reference. Administrators can automatically calculate repair costs and handle multiple cash registers. Teams can also utilize the inventory management functionality to track returns and multiple batches and view vendor details.

Precios desde:

US$ 59,99/mes

  • Versión gratuita
  • Prueba gratis
  • Suscripción

Las 5 mejores alternativas a RepairShopr

Dispositivos

Tamaño de la empresa

P M G

Disponible en los países siguientes

Estados Unidos

Idiomas admitidos

inglés

Precios desde:

US$ 59,99/mes

  • Versión gratuita
  • Prueba gratis
  • Suscripción

Las 5 mejores alternativas a RepairShopr

Imágenes

RepairShopr Software - 1
RepairShopr Software - 2
Ver 2 más
RepairShopr Software - 1
RepairShopr Software - 2

Funciones

Funcionalidades totales de RepairShopr: 68

  • Acceso móvil
  • Almacenamiento de documentos
  • Alzada de solicitudes
  • Análisis de atención al cliente
  • Aplicación móvil
  • Asistencia al cliente
  • Automatización de marketing
  • Automatización de pedidos
  • Base de datos de clientes
  • Base de datos de contactos
  • Búsqueda/filtro
  • CRM
  • Catalogación/Categorización
  • Cobro de pagos en el terreno
  • Control de inventario
  • Control de respuestas por correo electrónico
  • Creación de factura
  • Cuentas de clientes
  • Enrutamiento
  • Facturación
  • Facturación en línea
  • Firma electrónica
  • Gestión de admisiones
  • Gestión de clientes potenciales
  • Gestión de comercio electrónico
  • Gestión de comisiones
  • Gestión de contactos
  • Gestión de contratos o licencias
  • Gestión de correo electrónico
  • Gestión de códigos de barras o etiquetas
  • Gestión de descuentos
  • Gestión de evaluaciones
  • Gestión de expediciones
  • Gestión de ingresos
  • Gestión de inventarios
  • Gestión de mayoristas
  • Gestión de pedidos de trabajo
  • Gestión de precios
  • Gestión de proveedores
  • Gestión de trabajos
  • Gestión de técnicos
  • Gestión del conocimiento
  • Historial de cliente
  • Historial de facturas
  • Historial de servicios
  • Implementación basada en web
  • Incidencias de reparación
  • Informes de ventas
  • Integración de chat interno
  • Lectura de código de barras/tickets
  • Marketing por correo electrónico
  • Para empresas de climatización
  • Portal de autoservicio
  • Preguntas frecuentes
  • Presupuestos y estimaciones
  • Procesamiento de pagos
  • Programación
  • Programación del mantenimiento
  • Punto de venta (POS)
  • Punto de venta (POS) al por menor
  • Segmentación
  • Seguimiento de interacciones
  • Seguimiento de recomendaciones
  • Seguimiento de reparaciones
  • Seguimiento de tiempo en línea
  • Sistema de calendarios o recordatorios
  • Varias tiendas
  • Varias ubicaciones

Alternativas

ConnectWise Automate

4,1
#1 alternativa a RepairShopr
Aumenta la efectividad de los equipos de TI y simplifica todos los aspectos del negocio con la supervisión y gestión...

Zendesk

4,4
#2 alternativa a RepairShopr
Zendesk es una solución de software de atención al cliente basada en la nube y en la que confían más de 40 000...

Salesforce Sales Cloud

4,4
#3 alternativa a RepairShopr
Salesforce Sales Cloud es una aplicación de CRM basada en la nube de Salesforce. Sales Cloud ayuda a los equipos de...

Zoho Desk

4,5
#4 alternativa a RepairShopr
Zoho Desk es una plataforma de help desk basada en la nube y diseñada para ayudar a empresas de todos los tamaños a...

Opiniones

Calificación general

4,6 /5
(121)
Relación calidad-precio
4,5/5
Funciones
4,4/5
Facilidad de uso
4,4/5
Asistencia al cliente
4,4/5

¿Ya tienes RepairShopr?

¡Ayuda a los compradores de software! Las opiniones sobre los productos son útiles para que el resto de los usuarios podamos tomar las decisiones acertadas.

¡Escribe una reseña!
Mostrando 5 opiniones de 121
Christian B.
Calificación general
  • Sector: Hardware informático
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Repair Shop? Computer, Smartphone, Customer Management and Follow up so worth it!

Revisado el 11/9/2018

I have jumped from many different customer management systems, each one does it own unique thing....

I have jumped from many different customer management systems, each one does it own unique thing. Repairshopr though has set the bar in my opinion. Repairshopr has really carved out a niche in the repair community. One of the most basic and simplistic things that sold me was the feature that lets you send out a automated email that is customized to say the customers name so it makes it look like you took the time to sit down and write this email. They call this their "Marketr" feature. You can actually set it to do any kind of email but where this sold me on Repairshopr was how you can have it follow up with the customer to make sure their repair is doing well and you can set this at different intervals. I have not changed it but by defaults it sends 2 emails asking how things are going the first 2 weeks and then another follow up in 90 days. I am big in to customer service and when I saw this feature, I knew I had to have Repairshopr. The time this saves is indispensable. I have really had a good experience with Repairshopr overall. Down time is almost non-existent. Any issues I have had where I have had to contact support has been really positive. I also like to see that my money is going to a constntly improving product. Everyone I have interacted with at Repairshopr has been wonderful.

Puntos a favor

-Automated personalization customer follow-up saves a bunch of time
-Asset Tracking
-Tickets that are trackable for each customer profile
-Continued updates to enhance the entire product
-Inventory Tracking
-Estimates
-Multiple Integrations with your website for
-Parts Tracking
-Leads and turning those leads in to sales
There are so many features that I want to use but because I stay so busy, I cannot use them all. If this bothers you, you have a plethora of options that you can turn on, or turn off. You can also set each user profile to a specific group, like Tech level 1, Tech level 2, Tech level 3, and assign them each with different access to different things.

Puntos en contra

-Lack of scheduling an employee(s) although there is a clock in/clock out feature
-Lack of payroll integration, I have to use a separate program for payroll alone
-Lack of being able to hide certain notes or a specific ticket or customer profile that may be an escalated issue, where you do not want your employees seeing.
-Lack of backup options built in to the plan at no cost, Repairshopr has been very reliable since I have been using it, I am not really concerned about not having this backed up.
I cannot really come up with many cons, this product is great, if you are in the repair business just suck it up and set aside the monthly spend, it pays for itself.

Gary G.
Calificación general
  • Sector: Hardware informático
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

90% coded, but A+ For Effort!

Revisado el 25/7/2019

I switched over to this from another product that was outdated and unliked; RepairShopr has done...

I switched over to this from another product that was outdated and unliked; RepairShopr has done great work on their product so far, but I'm hoping a finished product comes out sooner rather than later!

Puntos a favor

Once you learn how to use the software correctly, checking customers in and out is a breeze! It's very fluid, with adding customer data, device information, and payment being integrated all into the few screens. There are a lot of places to leave notes, receive notifications, and even interact with customers via email and text messages. Super useful!

Puntos en contra

It feels like the software is ALMOST complete, but not quite. I frequently encounter bugs in a few trouble areas at least once a week (thankfully it never happens in important transaction areas) but it's a little frustrating to not be able to load certain pages or write information without refreshing the application a few times.

Aashish S.
Calificación general
  • Sector: Hardware informático
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

No remedy with issues

Revisado el 12/5/2022

Unpleasant

Unpleasant

Puntos a favor

There are no pros, just unpleasant dealings every single time

Puntos en contra

No support for more than one year regarding square integration

Terrell M.
Calificación general
  • Sector: Tecnología y servicios de la información
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Good all around Customer management Software

Revisado el 18/9/2019

I wish I would have tested it thoroughly before investing but I have not found many other software...

I wish I would have tested it thoroughly before investing but I have not found many other software that does all that it does so I'm ok with it.

Puntos a favor

It has lot's of features inventory management, helpdesk and ticketing system, email marketing, POS and numerous integrations that make this feature rich.

Puntos en contra

Some of the features are limited and payment gateway options are somewhat limited. It's a good mix of services but you have to put time and money into it raising the cost in one way or another

Alternativas consideradas

Zoho CRM, Zoho Desk y Zendesk

Razones para cambiar a RepairShopr

Overall feature rich with easy pricing structure
Joe K.
Calificación general
  • Sector: Marketing y publicidad
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Love RepairShopr

Revisado el 23/2/2021

Overall, experience has been very positive. It took a while to find a software that checked all the...

Overall, experience has been very positive. It took a while to find a software that checked all the boxes we needed.

Puntos a favor

I use RepairShopr with a client that runs a service business. RepairShopr has made it much simpler to convert leads to tickets, to estimates and invoices. The automation the software allows saves us a lot of time that used to be taken up with busy work.

Puntos en contra

While the templates are very customizable, the design capabilities of the email portal leaves some to be desire (can't format certain emails).

Alternativas consideradas

RepairDesk y Salesforce Sales Cloud

Razones para cambiar a RepairShopr

Operated in a niche closest to what we needed.
Mostrando 5 opiniones de 121 Todas las opiniones

Preguntas frecuentes sobre RepairShopr

He aquí algunas preguntas frecuentes sobre RepairShopr.

RepairShopr ofrece los siguientes planes de precios:

  • A partir de: US$ 59,99/mes
  • Modelo de precios: Suscripción
  • Prueba gratis: Disponible

This price is subject to change. For the most up-to-date pricing please visit https://www.repairshopr.com/pricing.

Los clientes habituales de RepairShopr son:

Trabajador autónomo, 2-10, 11-50, 51-200, 201-500

RepairShopr admite los siguientes idiomas:

inglés

RepairShopr admite los siguientes dispositivos:

Android (móvil), iPhone (móvil), iPad (móvil)

RepairShopr se integra con las siguientes aplicaciones:

Authorize.Net, Domo, Dropbox Business, Flowroute, Formstack Forms, Google Calendar, IT Glue, Kabuto, Mailchimp, Microsoft 365, Microsoft Teams, N-central, PayPal, QuickBooks, ShipRush, ShipStation, Slack, Square Payments, Stripe, TeamViewer, Toggl Track, Twilio, Watchman Monitoring, WooCommerce, Worldpay, Xero, Zapier

RepairShopr ofrece las siguientes opciones de asistencia:

Preguntas frecuentes/foro, Asistencia telefónica, Chat

Categorías relacionadas

Ver todas las categorías de software encontradas para RepairShopr.