Sobre Textline

Textline is a plug-and-play text messaging software designed to help businesses securely communicate with clients using various phone numbers. The Health Insurance Portability and Accountability Act (HIPAA)-compliant platform enables healthcare providers to obtain, document, and store patient consent using built-in automation capabilities.

Textline allows organizations to assign roles to customer service agents, import contact lists from other platforms, and organize phone numbers based on departments and branch or franchise locations. Team members can schedule texts, set up automated replies for incoming conversations, and include emojis, URLs, images, and other file attachments within messages. Administrators can track agents' availability, access customers' conversation history, and track key performance indicators (KPIs) from within a unified platform. The system helps supervisors provide feedback to agents, monitor conversations, and create message templates for quick responses.

Textline facilitates integration with several third-party systems such as Salesforce, Zendesk, Pipedrive, Talkdesk, Slack, Zapier, and more. Agents can segment audiences, schedule announcements, and send surveys to customers via SMS. Other features include multi-factor authentication, triggers, custom surveys, team collaboration, and analytics.

Precios desde:

US$ 59,97/mes

  • Versión gratuita
  • Prueba gratis
  • Suscripción

Las 5 mejores alternativas a Textline

Clientes habituales

  • Trabajadores autónomos
  • Empresas pequeñas (2-50)
  • Empresas medianas (51-500)
  • Empresas grandes (500 o más)

Implementación

  • Basado en la nube
  • Entorno local

Disponible en los países siguientes

Estados Unidos

Idiomas admitidos

inglés

Precios desde:

US$ 59,97/mes

  • Versión gratuita
  • Prueba gratis
  • Suscripción

Las 5 mejores alternativas a Textline

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Funciones

Funcionalidades totales de Textline: 29

  • Alertas y alzada
  • Base de datos de contactos
  • Captura de clientes potenciales
  • Chat en vivo
  • Comunicación multicanal
  • Creación de informes/análisis
  • Encuestas y comentarios
  • Envío masivo de mensajes de texto
  • Gestión de citas
  • Gestión de colas de espera
  • Gestión de contactos
  • Gestión de flujos de trabajo
  • Gestión de la comunicación
  • Gestión de tickets de soporte
  • Historial de cliente
  • Integraciones de terceros
  • Integración de redes sociales
  • MMS
  • Mensajería
  • Mensajería bidireccional
  • Mensajería planificada
  • Métricas de rendimiento
  • Notificaciones en tiempo real
  • Para equipos de ventas/organizaciones
  • Participación del cliente
  • Personalización de mensajes
  • Respuestas automáticas
  • Seguimiento de interacciones
  • Seguimiento/Análisis de uso

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CloudTalk

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Sense

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#2 alternativa a Textline
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Podium

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Text Request

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Text Request is crafted to cut through the noise, so you can connect with customers anytime, anywhere.

Opiniones

Calificación general

4,9 /5
(156)
Relación calidad-precio
4,7/5
Funciones
4,7/5
Facilidad de uso
4,8/5
Asistencia al cliente
5,0/5

¿Ya tienes Textline?

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Mostrando 5 opiniones de 156
Evan
Calificación general
  • Sector: Servicios para el consumidor
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Great Product and Team

Revisado el 17/7/2019

We're looking to engage with customers via SMS in several ways and have found Textline to be the...

We're looking to engage with customers via SMS in several ways and have found Textline to be the best product. Every year, I do an audit and review the product and other products, and Textline offers the most robust platform for our sales, customer service, and operational needs. Textline has been extremely open to feedback and suggestions and have been wonderful to work with when looking for solutions and have become more critical as I plan long term.

Puntos a favor

I've been using Textline through its various iterations and versions for the past 2.5 years and have found the product easy and great to use. We have used it for both inbound and outbound purposes and have seen a healthy level and adoption from both our users and from our customers. Throughout our organization, we've seen interest from different managers and management groups, especially due to the great disposition system, metrics, and the flexibility added in with automations and shortcuts.

Puntos en contra

There haven't been any aspects we haven't liked -- there are features we didn't know we'd need/use and the Textline team has amazing in communicating new features.

Jared
Calificación general
  • Sector: Deportes
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Great Customer Service. Awesome Functionality/Workflow

Revisado el 24/1/2021

Overall experience has been extremely positive thus far. Great customer service and awesome...

Overall experience has been extremely positive thus far. Great customer service and awesome features and integrations. Our tech support is very text heavy so this has been a huge benefit to our team so far.

Puntos a favor

The workflow is awesome. It's great to be able to assign/claim text chains to team members, collaborate together, utilize the address book, resolve text chains and move on. Also, there is some great features we will be taking advantage of like scheduling texts and announcements. One of the biggest benefits is the integration with our phone system, Aircall, and with Zendesk. At first we had issues with the Zendesk integration but Textline made some huge improvements and now it all works wonderfully. However, perhaps the biggest pro of all is their customer service. I simply text Textline HQ and I get responses super fast and they always resolve my issues.

Puntos en contra

One small gripe is that I would prefer images show up as actual images rather than links if over a certain small data limit. But it does preserve quality that way so a small trade-off. I also wish the quality of videos sent and received were better. My biggest issue right now is it does seem like occasionally images are not coming through, or they're taking a long time to send/receive. Haven't fully confirmed this yet but there have been a couple frustrating occasions.

Alternativas consideradas

Dialpad

Razones para elegir Textline

Needed a more robust phone and text system for our technical support team

Razones para cambiar a Textline

Textline had more features, and allows for better workflow and integrations with our support systems.

Respuesta de Textline

Hi Jared, Thank you for taking the time to write this review! Great to hear our improvements to our Zendesk integration have helped.
We value your support and we're always open to hearing your feedback.
Happy Texting!
Nancy from the Textline Team

Usuario verificado
Calificación general
  • Sector: Propiedad inmobiliaria
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Modern Texting for Business at Its Finest

Revisado el 5/10/2022

Our business had free trials on many competing texting softwares on the market, but we ultimately...

Our business had free trials on many competing texting softwares on the market, but we ultimately fell in love with Textline after using it just once. We saw the potential in it, and we have integrated its advanced features ever since. We are confident that Textline is the best texting software for businesses.

Puntos a favor

Intuitive, modern, adaptable, and smart. This software is the best of its type. You can use it right off the bat for simple day-to-day usage. However, this software has a lot more to offer in automation. Although it takes some time to learn the ropes, the results are worth the effort. Textline has great value in its adaptability with many business, and their stellar customer support team. They're always quick with helpful responses and they're easily accessible.

Puntos en contra

Textline has a clean layout and design. Very modern in its artistic approach. However, with that being said, its approach to a clean work space is not ideal. There is no way to hide old messages from your view. You can only have them fade out by "resolving" them. This can create an overwhelming false-impression of your text inbox.

Max
Calificación general
  • Sector: Entretenimiento
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 6.0 /10

The best SMS app for Pipedrive users

Revisado el 6/7/2020

Great customer service and a useful product.

Great customer service and a useful product.

Puntos a favor

Great UI and features for teams needing to SMS their customers.

Puntos en contra

The pricing per SMS is higher than many other available products (particularly in Aus).

Respuesta de Textline

Hi Max,
Thank you for taking the time to write this review!
I am glad to hear that you enjoy our UI and Textline works for teams.
We value your support and we're always open to hearing your feedback.
Happy Texting!
Nancy from the Textline Team

patrick
Calificación general
  • Sector: Software informático
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

the communication in to the company this product bring people together patson reviews textline

Revisado el 24/8/2022

it's happen that some people are not too much familiar with this software but is not that...

it's happen that some people are not too much familiar with this software but is not that expensive every one can get to purchase this product for the best of their own business this will be helping you to communicate with the textline people from everywhere aroud the world this is the only product that impact the enterprise and company and make people to start trusting each other...

Puntos a favor

it's great and already impacted all over the world by communicate with people and company trough the text message and get to trust people whom we may never see this is why we all become addicted by using a cell phones so that we may end up lose important collaboration or business out there

Puntos en contra

this feature is too good user have to know that some of this tools are important in the company if we actually take a great decision you will only realise that your business is going down because you don't apply some rules about contact or team member to better communicate well. this why we use this product in our business to get the fastest news and also some job

Mostrando 5 opiniones de 156 Todas las opiniones

Preguntas frecuentes sobre Textline

He aquí algunas preguntas frecuentes sobre Textline.

Textline ofrece los siguientes planes de precios:

  • A partir de: US$ 59,97/mes
  • Modelo de precios: Suscripción
  • Prueba gratis: Disponible

Limited: $59.97/mo Standard: $89.97/mo Pro: $249.95/mo + messaging costs

Los clientes habituales de Textline son:

Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000

Textline admite los siguientes idiomas:

inglés

Textline admite los siguientes dispositivos:

Android (móvil), iPhone (móvil), iPad (móvil)

Textline se integra con las siguientes aplicaciones:

Aircall, Freshdesk, Gorgias, Help Scout, Nexmo Voice API, Shopify, Slack, Talkdesk, Twilio, Vonage Business Communications, Zapier, Zendesk Suite

Textline ofrece las siguientes opciones de asistencia:

E-mail/Help Desk, Base de conocimientos, Chat

Categorías relacionadas

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