BrainCert

I liked the ease of use and features included in BrainCert. The platform offers a variety of features, such as drag-and-drop content uploading, interactive tools, scheduling and invoicing, and customizable quizzes to promote engagement with students. Additionally, course designers have access to flexible payment options, enabling them to collect payments quickly from their customers.

The least liked thing about BrainCert is the limited customization options when building course content. The platform does not allow for much design customization, which can make courses feel a bit generic. Additionally, there have been some reports of technical issues that caused courses to load slowly.

The Virtual Whiteboard API made it easy to integrate BrainCert's whiteboard into our own tutoring system. The automatic session recording is incredible and a must-have feature for our one-on-one tutoring sessions to ensure quality control and safety. The whiteboard space also includes functionality to help users diagnose their connection and webcam/microphone issues which previously would come back to us in the form of support calls and emails. The whiteboard space itself worked amazingly on both PCs and tablets, has all the basic tools and more handy tools like Wolfram Alpha and YouTube that teachers could take advantage of.

As a developer, I noticed the API behaved unexpectedly in some places, but nothing particularly major. The whiteboard occasionally takes some time to upload PDFs, but this seems to have been improved in recent updates.

The virtual classroom was great. Very powerful and versatile. You can use most of the formats for teaching without any issue. The issue I did not like was that if you want to record the class, you can't play movies from your computer or from any links without the need to stop the recording. This was a major no-no for me as I needed to record all the classes. Also, the virtual classroom would not work with tablets unless there was an app.

The lack of support. They offer live support. However, they mostly want to sell it to you and you have to figure out how to use it. Their support material is very disorganized and the software is not intuitive at all. You have to "find" what you are looking for. They have videos, literature and a lot of information but it is not organized and you end up frustrated when you can't find what you need. If there was one thing that made me cancel my subscription is the lack of organized support. They don't have a how-to guide, or a step by step. Their how to videos are outdated and their "find" box is useless.