Sobre Lightspeed Restaurant

Lightspeed Restaurant es un POS (sistema de punto de venta, por sus siglas en inglés) basado en la nube y diseñado para restaurantes. La plataforma ofrece funciones de seguimiento de ventas, procesamiento de pagos sin contacto, planos de planta personalizables, gestión de empleados y más. El POS Lightspeed Restaurant también ofrece complementos para entrega y para eCommerce para permitir que los restaurantes gestionen sus pedidos de modo integral.

Lightspeed Restaurant facilita los pagos sin contacto, así como las transacciones a través de tarjetas de crédito/débito y códigos QR. Las facturas se pueden dividir por asiento, artículo o comensal. Además, se pueden agregar propinas a las facturas en cualquier momento del proceso del pedido. Los pedidos se pueden administrar desde el sistema, que incluye herramientas para el seguimiento de pedidos, planos de planta, transferencia de artículos entre mesas, gestión de pestañas y más.

Con el módulo de entregas de Lightspeed Restaurant, las empresas pueden integrarse con plataformas de terceros, como UberEats y Deliveroo, para recibir pedidos de modo directo y administrar la entrega de cada pedido. Los restaurantes también pueden crear menús de solo entrega y realizar un seguimiento del rendimiento de los diferentes elementos del menú mediante la funcionalidad de creación de informes. El complemento de eCommerce de Lightspeed Restaurant ofrece funciones adicionales, como venta de mercadería, gestión del sistema de reservas, administración de sitios web, integración de reseñas y más.

Precios desde:

Sin información del proveedor

  • Versión gratuita
  • Prueba gratis
  • Suscripción

Las 5 mejores alternativas a Lightspeed Restaurant

Clientes habituales

  • Trabajadores autónomos
  • Empresas pequeñas (2-50)
  • Empresas medianas (51-500)
  • Empresas grandes (500 o más)

Implementación

  • Basado en la nube
  • Entorno local

Disponible en los países siguientes

Austria, Australia, Bélgica, Canadá, Suiza , Chequia, Alemania, Dinamarca, España, Francia, Reino Unido, Irlanda, Italia, Luxemburgo, Malta, Países Bajos, Noruega, Singapur, Estados Unidos, Sudáfrica

Idiomas admitidos

alemán, español, francés, inglés, italiano

Precios desde:

Sin información del proveedor

  • Versión gratuita
  • Prueba gratis
  • Suscripción

Las 5 mejores alternativas a Lightspeed Restaurant

Imágenes

Lightspeed Restaurant Software - 1
Lightspeed Restaurant Software - 2
Lightspeed Restaurant Software - 3
Lightspeed Restaurant Software - 4
Ver 5 más
Vídeo de Lightspeed Restaurant
Lightspeed Restaurant Software - 1
Lightspeed Restaurant Software - 2
Lightspeed Restaurant Software - 3
Lightspeed Restaurant Software - 4

Funciones

Funcionalidades totales de Lightspeed Restaurant: 62

  • API
  • Acceso móvil
  • Acceso sin conexión
  • Alertas y notificaciones
  • Automatización de marketing
  • Base de datos de clientes
  • Categorías personalizables
  • Contabilidad
  • Controles o permisos de acceso
  • Controles por separado
  • Creación de informes en tiempo real
  • Creación de informes y estadísticas
  • Creación de informes/análisis
  • Datos en tiempo real
  • División de cuentas
  • Facturación
  • For Bakeries
  • For Bars/Clubs
  • For iPad Devices
  • Gestión de clientes
  • Gestión de comercio electrónico
  • Gestión de consejos
  • Gestión de descuentos
  • Gestión de empleados
  • Gestión de entrega
  • Gestión de facturas
  • Gestión de impuestos de ventas
  • Gestión de inventarios
  • Gestión de la producción
  • Gestión de pedidos
  • Gestión de promociones
  • Gestión de receptas
  • Gestión de recibos
  • Gestión de stock
  • Gestión de tablas
  • Gestión de tarjetas de regalo
  • Gestión de tesorería
  • Gestión de ventas
  • Gestión del precio y de márgenes
  • Historial de cliente
  • Historial de transacciones
  • Historial de ventas
  • Informes de ventas
  • Integraciones de terceros
  • Integración contable
  • Lectura de código de barras/tickets
  • Pagos electrónicos
  • Panel de actividades
  • Para restaurantes
  • Pedidos de ventas
  • Pedidos en línea
  • Procesamiento de pagos
  • Procesamiento de pagos ACH
  • Procesamiento de tarjetas de crédito
  • Programa de fidelización
  • Punto de venta (POS)
  • Registro de entrada/salida
  • Registro de pedido
  • Reloj registrador
  • Seguimiento de entrega
  • Seguimiento de pedidos
  • Varias ubicaciones

Alternativas

TouchBistro

4,0
#1 alternativa a Lightspeed Restaurant
El sistema iPad POS de TouchBistro está diseñado por el personal de servicio del restaurante y destinado a ellos con el...

Toast POS

4,1
#2 alternativa a Lightspeed Restaurant
La solución Toast POS es una plataforma de gestión de restaurantes basada en la nube para que los propietarios de...

Revel Systems

3,7
#3 alternativa a Lightspeed Restaurant
Revel es un sistema de punto de venta para iPad, dirigido a restaurantes, bares, comercios minoristas, restaurantes de...

Clover

4,0
#4 alternativa a Lightspeed Restaurant
Clover es una plataforma todo en uno diseñada para ayudar a los comercios minoristas online y offline, restaurantes de...

Opiniones

Calificación general

4,5 /5
(70)
Relación calidad-precio
4,3/5
Funciones
4,4/5
Facilidad de uso
4,6/5
Asistencia al cliente
4,4/5

¿Ya tienes Lightspeed Restaurant?

¡Ayuda a los compradores de software! Las opiniones sobre los productos son útiles para que el resto de los usuarios podamos tomar las decisiones acertadas.

¡Escribe una reseña!
Mostrando 5 opiniones de 70
Erin
Calificación general
  • Sector: Restaurantes
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Take the plunge, get Lightspeed

Revisado el 7/4/2022

Started with Lightspeed during covid, and it was possibly one of the best decisions we could have...

Started with Lightspeed during covid, and it was possibly one of the best decisions we could have made for our restaurant. We are now able to accurately determine quantities of items sold and see what menu items are performing under to be able to advertise and highlight those items. Customer support is always available and I’ve never had to wait long to be connected to someone when I needed help. They will do their absolute best to fix every problem you have. We also recently went through a Hurricane that caused power and internet outrages for extended times in our area. We were still able to use Lightspeed despite not being able to connect with the internet thanks to their software and technology. Once the internet was restored (about a month later), Lightspeed was able to back up all sales and report information from when the internet was out. I highly recommend taking the plunge and starting up with Lightspeed. We are very satisfied.

Puntos a favor

Ease of use, ease of setup, always someone to help available 24/7

Puntos en contra

I can’t even think of something I don’t like about Lightspeed. We are very satisfied with them.

Alternativas consideradas

Toast POS

Razones para cambiar a Lightspeed Restaurant

Better setup, better customer service, availability to add other services like online ordering and loyalty program
Malcolm
Calificación general
  • Sector: Restaurantes
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Choose Lightspeed!

Revisado el 8/2/2021

Lightspeed was, is, and will continue to be great for us.
Staff loves the ease of use of the...

Lightspeed was, is, and will continue to be great for us.
Staff loves the ease of use of the front end. I love the simplicity of updating the online site, the data available for export in the office, and the full integration with our other software.

Puntos a favor

We had the highest expectations for Lightspeed POS and have been ecstatic about the choice.
Staff appreciates the ease of use and the quick customization (once familiar with back office which does not take that long).
We have continued to appreciate the helpful 24 hour customer service team. Even when they did not have answers for our unique problems, they always did their best to figure out a workaround.
The ability to export raw data of every receipt item for every receipt entered has proven invaluable. With knowledge of Excel, data analytics have been insightful and highly beneficial.
Since the pandemic began, Lightspeed has continued to innovate and has improved their product which has allowed us to create an online ordering site for pickup and delivery.
And the best part is full integration with our online site, POS, accounting software, and scheduling software.

Puntos en contra

First, no POS is perfect, including Lightspeed. Understanding the back end has allowed us to create work arounds for things the software is currently incapable of doing as intended at this time. One thing has been problems with combos, which we resolved with a workaround.
The biggest con is the process used for some software upgrades. Understandably, when a request is made often, it is pushed up the programmer's priority list. There are however some upgrades that, although not highly requested, can definitely improve the product. I have several requests into the programmers at this time.

Alternativas consideradas

Squirrel POS y TouchBistro

Razones para cambiar a Lightspeed Restaurant

Lightspeed being Ipad based was the first consideration which eliminated some. Then online reputation, customer service, and sales process were taken into account. And, as a publicly traded company, the Lightspeed stock at the time of purchase was in the news and it was at the start of it's rise. At this writing, it is almost triple that price.
Clif
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: 2-10 empleados
  • Software usado Otro durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente

Not interested in much other than sales

Revisado el 13/7/2017

Implementation was terrible. The salesman made onboarding sound very simple, but when I was putting...

Implementation was terrible. The salesman made onboarding sound very simple, but when I was putting my items into the system, it was no better than square to do. The company's idea of helping you seems to be to create videos for you to figure out their software so that they don't really have to help you. The few times I called to try to get help with items, the support staff was very short and seemed more interested in just getting you off the phone and moving on. Perhaps there performance reviews are based on quantity of clients "helped".

I was very clear with the sales team about what I needed for my business. I messed up when I quickly glanced at the invoice of equipment they sent me and didn't see the discrepancy in the quantities. Also, I came to find out that their claim that none of the equipment that I already had with square would be compatible with lightspeed is completely false. They basically sent me the same star printers that I had with square and cash drawers that I could have used with my current printers as well. While the pricing online says the monthly fees, their salesman knew that I needed more registers than they sent me. Some time later, I requested that they send me the rest of the registers that I needed as I had originally requested and chalked the wrong number up to a mistake. They sent me the hardware and threw a bunch of additional software charges in the mix without even mentioning them. All charges were made before I even saw an invoice.
I confronted them about it and the initial response was "all sales are final". At that point, I told them that they had two weeks to get back to me on how would reconcile the mistakes made by their company to retain me as a customer and mend our relationship. I didn't hear from them at all during that time. When they finally got back to me, I told them that I did not want to continue my relationship with them anymore, and and that I understood that I'd incur some costs in severing the partnership, but I thought it should be fair. I'd eat all shipping costs and hardware from the first order, but I wanted a refund on the unauthorized charges and for software to be prorated to time elapsed only. I understood I would be out several thousand dollars. I was told "there is nothing we can do" by multiple managers. Finally, just today I received an invoice concerning my refund for the second order of hardware and the refund did not include any of the software as discussed with their managers, and they want to charge me a 20% restocking fee for hardware that never even made it to my place of business. The refund that they are supposedly giving me for absolutely no services rendered. This company is totally crooked. Do not make the same mistakes that I have. I will likely be perusing legal action against this company if they do not respond appropriately.

Puntos a favor

I thought this product was going to be a great way to more easily keep my books up to date and get pricing and inventory dialed in as compared to square. It has a lot of functionality compared to a product like shop keep or square.

Puntos en contra

Service - Limited concern for the customer's problems. No effort to actually work through and understand a client's business.
Sales Team - Arrogant and dishonest
Billing - Sly and deceitful. Invoices serve as contracts as they contain fine print at the bottom that refers a client to the company's actual contract and product terms that the client must hunt down for themselves.
Management - No concern for clientele.

Toby
Calificación general
  • Sector: Restaurantes
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Lightspeed at the speed of light!

Revisado el 28/11/2019

Puntos a favor

The set up was easy with great support from the staff at Lightspeed. Great ability to handle multiple floor plans, products, users and reporting. Very full featured software that should be able to handle any restaurant's business.

Puntos en contra

It can be a little confusing when first starting to use the ordering piece on the ipad, a bigger learning curve than some other POS systems, but once you practice with it a bit, it makes sense.

Alternativas consideradas

Clover, TouchBistro y Toast POS

Razones para elegir Lightspeed Restaurant

Square was not robust enough and their pricing for multiple order entry ipads was too high.

Software anterior

Square Point of Sale

Razones para cambiar a Lightspeed Restaurant

It had all the functionality that we needed and the pricing was good and the support is phenomenal!
SARAH
Calificación general
  • Sector: Alimentación y bebidas
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Would (and have) recommeded

Revisado el 17/5/2021

With thoughtful planning and set up, we have seen a lot of value from the on-board features. We run...

With thoughtful planning and set up, we have seen a lot of value from the on-board features. We run a loyalty program using just the basic features of the POS.

Puntos a favor

The setup took time, but with good planning, we are able to get a lot of value out of the back-end reporting without the add-on module.

Puntos en contra

I wish our Chase payment system could be integrated.

Alternativas consideradas

TouchBistro

Razones para elegir Lightspeed Restaurant

The previous system did not provide robust enough reporting and did not function when there was an interruption in the internet connection.

Razones para cambiar a Lightspeed Restaurant

In the end, Lightspeed did not offer full integration with Chase, but came to the table with an offer on hardware that made it more attractive.
Mostrando 5 opiniones de 70 Todas las opiniones

Preguntas frecuentes sobre Lightspeed Restaurant

He aquí algunas preguntas frecuentes sobre Lightspeed Restaurant.

Lightspeed Restaurant ofrece los siguientes planes de precios:

  • A partir de:
  • Modelo de precios: Suscripción
  • Prueba gratis: Disponible

Los clientes habituales de Lightspeed Restaurant son:

Trabajador autónomo, 2-10, 11-50, 51-200

Lightspeed Restaurant admite los siguientes idiomas:

alemán, español, francés, inglés, italiano

Lightspeed Restaurant admite los siguientes dispositivos:

iPhone (móvil), iPad (móvil)

Lightspeed Restaurant se integra con las siguientes aplicaciones:

5stelle, APICBASE Food Management, Abacus, Abacus POS, Apaleo, BPL Digital, Base7booking, Bookingplanner, Cloudbeds, Cockpit, Deliverect, Easilys, Flipdish, Fourth Suite, Frontdesk Anywhere, Homebase, HotSoft PMS, Kitchen CUT, Lydia, Marketman, Mews Commander, Misterbooking PMS, Mobi2Go, Onvi, OpenTable, Oracle Hospitality Suite8, Orderlord, Payworks Payment Gateway, Planday, QuickBooks, Rotaready, SevenRooms, Skello, Snapshift, StayNTouch Cloud PMS, SumUp, Tenzo, UberEats Clone, WebRezPro, aleno, iZettle, protel PMS

Lightspeed Restaurant ofrece las siguientes opciones de asistencia:

E-mail/Help Desk, Base de conocimientos, Asistencia telefónica, Asistencia 24/7, Chat

Categorías relacionadas

Ver todas las categorías de software encontradas para Lightspeed Restaurant.