Rotageek

For the most part it is easy and intuitive to use. It's easy to create and to edit shifts, customise with colours/shift names, it alerts colleagues immediately when shifts have changed. The app is great for a visual snapshot of published shifts that all users can access. If there are ever any issues, there is always someone on the live chat who can help straight away, and although I've only used this help service approx 3-4 times in the entire time I've been a rotageek user, they have always been exceptionally helpful and resolved my issue/answered my question immediately. I have no basis for comparison but I'd have no reason to want to try different software, I'm a happy user and it often gets minor updates which only improve the experience.

It's sometimes a little glitchy, eg when deleting a shift to enter a new one it sometimes takes time before it will let you enter a new one (whereas editing works immediately), although this could be poor Internet connection. An 'undo' button would be a useful addition as I occasionally move a shift by accident and can't work out where I moved it from! But aside from this, the worst thing is that it's sometimes a bit slow to get going.

It's very easy to navigate and it's clear on how it displays scheduling for all staff members.
It helps as it's a clear indicator or who had paid holiday, sick leave etc and helps me work out exactly what hours everyone has worked so I can complete payroll correctly.

The app is convenient to have downloaded and makes applying for holiday requests quick and simple. All staff will get notifications about any and all changes to their timetable as well.
It shows using colour sections the difference between the type of shifts and lengths making it easy to see and understand even with a quick glance.

There should be features added such as important message notifications that can be written and provided to all staff members so they can have an electronic format no matter what goes on.

Although my company provided training on how to use Rotageek I can honestly say it is not needed as the day to day useage is really intuitive. The customer support that I've had to use in the rare occurance was extremely fast and effective. The mobile app is great for my entire team and the leave tracking makes light work of an important part of the work life balance in my business.

I feel like there is so much more to the software I havent dug deep in to yet so Im sure any problems or wants for me might already be there waiting.