--- description: Busca información actualizada sobre WhatsApp en GetApp Colombia. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara WhatsApp con productos similares hasta encontrar la opción adecuada. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: WhatsApp: precios, funciones y opiniones | GetApp Colombia 2026 --- Breadcrumb: [Inicio](/) > [Software de gestión de comunicaciones con los clientes](/directory/1139/customer-communications-management/software) > [WhatsApp](/software/2035411/whatsapp) # WhatsApp Canonical: https://www.getapp.com.co/software/2035411/whatsapp Página: 1 de 657\ Siguiente: [Página siguiente](https://www.getapp.com.co/software/2035411/whatsapp?page=2) > WhatsApp es un software de gestión de la comunicación con los clientes que ayuda a empresas de todos los tamaños a crear catálogos de productos y responder a los mensajes o las consultas de los clientes en tiempo real. Este software proporciona cifrado de extremo a extremo para proteger chats, mensajes de voz, imágenes, llamadas de audio/video y más. > > Veredicto: 16383 usuarios lo han valorado con **4.7/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.7/5** | 16383 Opiniones | | Facilidad de uso | 4.8/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.3/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.7/5 | Basado en las opiniones generales | | Funciones | 4.6/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: WhatsApp - **Ubicación**: Menlo Park, EE. UU. ## Contexto comercial - **Modelo de precios**: (versión gratuita disponible) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Estados Unidos ## Funciones - @menciones - API - Acceso móvil - Alertas y notificaciones - Asistencia por vídeo - Autoresponders - Búsqueda/filtro - CRM - Chat en tiempo real - Chat en tiempo real dirigido a consumidores - Chat y mensajería - Comunicaciones a demanda - Comunicación multicanal - Comunicación por lotes - Gestión de proyectos - Herramientas de colaboración - Llamadas de audio - Mensajería SMS - Panel de actividades - Personalización ## Integraciones (en total: 13) - Bitrix24 - Facebook Apps and Tabs - Freshdesk - Hootsuite - HubSpot CRM - Instagram - Meta for Business - MightyCall - Odoo - Shopify - Telegram - Twilio - Zendesk Suite ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Chat ## Categoría - [Software de gestión de comunicaciones con los clientes](https://www.getapp.com.co/directory/1139/customer-communications-management/software) ## Categorías relacionadas - [Software de gestión de comunicaciones con los clientes](https://www.getapp.com.co/directory/1139/customer-communications-management/software) - [Software de chat en directo](https://www.getapp.com.co/directory/561/live-chat/software) - [Herramientas para trabajar en equipo](https://www.getapp.com.co/directory/1257/team-communication/software) ## Alternativas 1. [Zoho Desk](https://www.getapp.com.co/software/10036/zoho-desk) — 4.5/5 (2213 reviews) 2. [Slack](https://www.getapp.com.co/software/91563/slack) — 4.7/5 (24125 reviews) 3. [LiveChat](https://www.getapp.com.co/software/8385/livechat) — 4.6/5 (1725 reviews) 4. [LiveAgent](https://www.getapp.com.co/software/91301/liveagent) — 4.7/5 (1786 reviews) 5. [Tidio](https://www.getapp.com.co/software/105081/tidio-chat) — 4.7/5 (590 reviews) ## Opiniones ### "Reliable and Secure Messaging for Everyday Use" — 4.0/5 > **Absana** | *2 de enero de 2026* | Tecnología y servicios de la información | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: It's free and voice/video calls work smoothly. WhatsApp's adds a level of security with it's end-to-end encryption. It allows for media, document and location sharing and includes all the standard messaging features (voice notes, group chats, etc.) It's global reach is great, and allows for international connectivity. It also works on mobile and desktop. It also allows for a large number of people to be in a group chat compared to other similar platforms. > > **Puntos en contra**: There is a decent amount of spam messaging and calls which can be annoying but it is expected on all platform. It collects metadata, and requires and active internet connection. > > WhatsApp is a powerful and secure tool for staying connected with others, especially internationally. It offers messaging services for free, and is not difficult to navigate at all. However, it does have minor caveats like filtering issues and lack of customization (for paternal controls or storage). ----- ### "A simple and reliable communication app" — 5.0/5 > **hagit** | *31 de mayo de 2026* | Software informático | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: WhatsApp is very easy to use, fast, and intuitive. It’s simple to send messages, photos, and files, and group chats work very well. I especially like the ability to make high‑quality voice and video calls. > > **Puntos en contra**: Sometimes the app becomes slow when there are many files or active groups. I would like to see more management options, such as message filtering or better organization tools for groups. > > Overall, my experience with WhatsApp has been very positive. The app is reliable, easy to use, and makes communication simple and fast. I use it daily for personal and group conversations, and it consistently works well for messaging, voice calls, and video calls. Despite a few areas that could be improved, it remains one of the most convenient communication tools for me. ----- ### "I only use Whatsapp when I need to but would avoid if I can" — 3.0/5 > **Usuario verificado** | *25 de septiembre de 2025* | Arte y artesanía | Valoración de la recomendación: 3.0/10 > > **Puntos a favor**: Easy to add friends/people, just need to add via phone number. You can also create subgroups into main groups. > > **Puntos en contra**: Probably because you add via phone number, you can sometimes get spam calls on whatsapp. Also feels more intrusive and less professional when adding via phone number. Media files take up a lot of space on the phone, you need to download any images or videos in order to view them on whatsapp. > > Overall, I don't enjoy using whatsapp much. Feels like the more I use it, the more spam calls and messages I get on the app. I also get random images and videos that others send via the whatsapp group downloaded into my phone which I need to delete after. ----- ### "Great communication tool" — 5.0/5 > **Sadie** | *16 de febrero de 2026* | Hospital y atención sanitaria | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Easy to use and set up. Love the search tool. It makes it easy to go back and find the communication you are looking for > > **Puntos en contra**: Buried messages. When one of our offices adds to many messages it can be a challenge to see the thread of communications that relate to a particular topic > > We use it every day and have several different chats for different projects and groups. It helps us all stay informed and up to speed in the moment ----- ### "Essential communication tool" — 5.0/5 > **Usuario verificado** | *21 de mayo de 2026* | Transporte/transporte en camión/ferrocarril | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Easy, smooth interface with strong end-to-end encryption for privacy. Reliable and fast group chats and NO ADS. WhatsApp Web and iPad app are great. > > **Puntos en contra**: Call audio quality can be inconsistent at times. And while the desktop app exists, it's riddled with bugs to the point where I find myself switching to WhatsApp Web, which ironically runs much smoother. > > WhatsApp has been an essential part of my daily routine for over 15 years. On the work side, it keeps my team connected through multiple group chats smoothly and without any glitches. Personally, it's been my go-to messaging app for staying in touch with friends and family. It's one of those tools that just works, every single time. ----- Página: 1 de 657\ Siguiente: [Página siguiente](https://www.getapp.com.co/software/2035411/whatsapp?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.com.co/software/2035411/whatsapp) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | pt | | | pt-PT | | ----- ## Datos estructurados