--- description: Busca información actualizada sobre WhatsApp en GetApp Colombia. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara WhatsApp con productos similares hasta encontrar la opción adecuada. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: WhatsApp: precios, funciones y opiniones | GetApp Colombia 2026 --- Breadcrumb: [Inicio](/) > [Software de gestión de comunicaciones con los clientes](/directory/1139/customer-communications-management/software) > [WhatsApp](/software/2035411/whatsapp) # WhatsApp Canonical: https://www.getapp.com.co/software/2035411/whatsapp Página: 1 de 660\ Siguiente: [Página siguiente](https://www.getapp.com.co/software/2035411/whatsapp?page=2) > WhatsApp es un software de gestión de la comunicación con los clientes que ayuda a empresas de todos los tamaños a crear catálogos de productos y responder a los mensajes o las consultas de los clientes en tiempo real. Este software proporciona cifrado de extremo a extremo para proteger chats, mensajes de voz, imágenes, llamadas de audio/video y más. > > Veredicto: 16475 usuarios lo han valorado con **4.7/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.7/5** | 16475 Opiniones | | Facilidad de uso | 4.8/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.3/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.7/5 | Basado en las opiniones generales | | Funciones | 4.6/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: WhatsApp - **Ubicación**: Menlo Park, EE. UU. ## Contexto comercial - **Modelo de precios**: (versión gratuita disponible) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: afrikáans, albanés, alemán, azerbaiyano, bengalí, búlgaro, canarés, catalán, checo, chino, coreano, croata, danés, eslovaco, esloveno, español, estonio, finés, francés, griego, guyaratí, hebreo, hindi, húngaro, indonesio, inglés, irlandés, italiano, japonés, kazajo, letón, lituano, macedonio, malabar, malayo, maratí, neerlandés, persa, polaco, punyabí, rumano, ruso, serbio, suajili, sueco, tailandés, tamil, telugu, turco, ucraniano, urdu, uzbeko, vietnamita, árabe - **Países disponibles**: Estados Unidos ## Funciones - @menciones - API - Acceso móvil - Alertas y notificaciones - Asistencia por vídeo - Autoresponders - Búsqueda/filtro - CRM - Chat en tiempo real - Chat en tiempo real dirigido a consumidores - Chat y mensajería - Comunicaciones a demanda - Comunicación multicanal - Comunicación por lotes - Gestión de proyectos - Herramientas de colaboración - Llamadas de audio - Mensajería SMS - Panel de actividades - Personalización ## Integraciones (en total: 13) - Bitrix24 - Facebook Apps and Tabs - Freshdesk - Hootsuite - HubSpot CRM - Instagram - Meta for Business - MightyCall - Odoo - Shopify - Telegram - Twilio - Zendesk Suite ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Chat ## Categoría - [Software de gestión de comunicaciones con los clientes](https://www.getapp.com.co/directory/1139/customer-communications-management/software) ## Categorías relacionadas - [Software de gestión de comunicaciones con los clientes](https://www.getapp.com.co/directory/1139/customer-communications-management/software) - [Software de chat en directo](https://www.getapp.com.co/directory/561/live-chat/software) - [Herramientas para trabajar en equipo](https://www.getapp.com.co/directory/1257/team-communication/software) - [IA generativa](https://www.getapp.com.co/directory/3874/generative-ai/software) - [Plataformas de IA conversacional](https://www.getapp.com.co/directory/1647/conversational-ai-platform/software) ## Alternativas 1. [Zoho Desk](https://www.getapp.com.co/software/10036/zoho-desk) — 4.5/5 (2216 reviews) 2. [Slack](https://www.getapp.com.co/software/91563/slack) — 4.7/5 (24219 reviews) 3. [LiveChat](https://www.getapp.com.co/software/8385/livechat) — 4.6/5 (1728 reviews) 4. [LiveAgent](https://www.getapp.com.co/software/91301/liveagent) — 4.7/5 (1789 reviews) 5. [Tidio](https://www.getapp.com.co/software/105081/tidio-chat) — 4.7/5 (590 reviews) ## Opiniones ### "Ease of use,Customer Support , Advanced Features" — 5.0/5 > **Zeeshan** | *13 de diciembre de 2025* | Materiales de construcción | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Ease of use ,with no bugs and issues. its customer friendly interface and end to end Encryption during Chatting. > > **Puntos en contra**: Its lack of ability to control , scams, phishing attempts and the spread of misinformation , especially in large Group Chats. > > Overall experience is awesome , as it is user friendly, reliable , no privacy concern andis feature Rich ----- ### "Simple and convenient messaging tool" — 5.0/5 > **Rashad** | *15 de agosto de 2026* | Petróleo y energía | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: WhatsApp is a convenient communication tool for staying connected with team members through direct messages, group chats, voice calls, and file sharing. I found it useful for quick communication when information needs to be shared or discussed without relying on email. > > **Puntos en contra**: Frequent messages and notifications can become distracting, particularly when several team conversations are active at the same time. It can also be less structured than dedicated workplace communication platforms for organizing longer discussions or project-related information. > > I have mainly used WhatsApp for team communication, including quick discussions, sharing updates, exchanging files, and coordinating with colleagues. It makes it easy to communicate in real time and keeps conversations accessible from a mobile device. Overall, it is a practical option for fast and informal team communication. ----- ### "Useful App, but Trust and Pricing Decisions Are Hard to Ignore" — 3.0/5 > **Sven** | *11 de abril de 2026* | Producción de alimentos | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: WhatsApp is easy to use, fast to set up, and ideal for staying in touch with friends, family, and colleagues. Messages, calls, and group chats work reliably, and the app is available on almost every device, which makes communication very straightforward. Its broad adoption is a major advantage because it reduces friction and makes it easy to reach people without needing to explain how the platform works. > > **Puntos en contra**: My biggest concern is the business strategy behind the service, especially the fact that it was initially presented as free and later became tied to monetization decisions that felt misleading. I also do not agree with the privacy practices associated with Meta, and I am uncomfortable with how personal data is handled in that ecosystem. Even though WhatsApp is technically strong and convenient, these issues significantly reduce my confidence in the platform. > > I have used WhatsApp for a long time and it remains a very practical messaging app with a simple interface and widespread adoption. It makes communication easy because almost everyone has it, which is the main reason it is still so convenient in daily use. At the same time, I am critical of the way the pricing strategy changed over time and of the privacy situation since it became part of Meta. These decisions have made it harder for me to fully trust the platform, even though the app itself is still very functional. ----- ### "My Go-To App for Everyday Communication" — 4.0/5 > **Sachin** | *11 de julio de 2026* | Arquitectura y planificación | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: What I like most about WhatsApp is its simplicity, reliability, and ease of communication. It offers instant messaging, voice and video calls, file sharing, and group chats in one secure platform. The end-to-end encryption provides confidence that conversations remain private, while the multi-device support makes it convenient to stay connected across both mobile and desktop. It's also easy to use, even for people with limited technical experience, making it an excellent tool for both personal and business communication. > > **Puntos en contra**: One aspect I like least about WhatsApp is that managing large groups can become difficult, as conversations can quickly become cluttered and important messages are easy to miss. The desktop version also depends on a stable connection and doesn't offer all the features available on the mobile app. Additionally, file organization and search can be improved, especially when trying to locate older shared documents or media. > > Overall, my experience with WhatsApp has been very positive. It has become an essential communication tool for both personal and professional use because of its reliability, fast messaging, and high-quality voice and video calls. The interface is intuitive, making it easy to share files, photos, and documents while staying connected with individuals and groups. Although there are a few areas that could be improved, such as group management and file organization, WhatsApp consistently provides a secure, stable, and convenient messaging experience. ----- ### "A great resource at a great price\! Perfect for an organization looking for cost-savings\!" — 5.0/5 > **Tara** | *11 de septiembre de 2026* | Gestión de organizaciones sin ánimo de lucro | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: WhatsApp has been a great resource for our small, remote, international nonprofit chat and messaging needs. It helps us to easily communicate with our team, even when they are in a remote area with little to no internet connection. The cost couldn't be better, so the value is amazing. The customer service has been great with helping to work out any bugs or issues we've faced. What makes it even better is that it's as easy to use as a regular text message\! > > **Puntos en contra**: There's nothing that we've found that we don't like about WhatsApp. We use it to communicate with our own team as well as some vendors from overseas. > > WhatsApp has been a great addition to help our small nonprofit move forward with our work and keep in contact with all of our staff. It keeps us all on the same page and working in conjunction with each other. It also works great for video or voice calls\! ----- Página: 1 de 660\ Siguiente: [Página siguiente](https://www.getapp.com.co/software/2035411/whatsapp?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.com.co/software/2035411/whatsapp) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | pt | | | pt-PT | | ----- ## Datos estructurados