--- description: Busca información actualizada sobre Help Lightning en GetApp Colombia. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara Help Lightning con productos similares hasta encontrar la opción adecuada. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Help Lightning: precios, funciones y opiniones | GetApp Colombia 2026 --- Breadcrumb: [Inicio](/) > [Herramientas de colaboración](/directory/335/web-collaboration/software) > [Help Lightning](/software/2032751/help-lightning) # Help Lightning Canonical: https://www.getapp.com.co/software/2032751/help-lightning Página: 1 de 2\ Siguiente: [Página siguiente](https://www.getapp.com.co/software/2032751/help-lightning?page=2) > Help Lightning es un software de soporte remoto basado en web y diseñado para ayudar a organizaciones de servicios de todos los tamaños a ayudar a sus clientes o al personal recién incorporado con funciones de comunicación no verbal, gestos de manos y señales visuales en un entorno de realidad aumentada. > > Veredicto: 10 usuarios lo han valorado con **5.0/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **5.0/5** | 10 Opiniones | | Facilidad de uso | 4.9/5 | Basado en las opiniones generales | | Asistencia al cliente | 5.0/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.7/5 | Basado en las opiniones generales | | Funciones | 5.0/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 100% | (10/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Help Lightning - **Constitución**: 2015 ## Contexto comercial - **Precio inicial**: US$ 75.000,00 - **Público objetivo**: 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, chino, coreano, español, francés, inglés, italiano, japonés, portugués - **Países disponibles**: Alemania, Australia, Brasil, Bélgica, Canadá, China, Colombia, España, Estados Unidos, Francia, Irlanda, Italia, Nueva Zelanda, Portugal, RAE de Hong Kong (China), Reino Unido ## Funciones - API - Acceso desatendido - Acceso móvil - Alertas y notificaciones - Alerts/Escalation - Almacenamiento de documentos - Almacenamiento seguro de datos - Anotaciones - Análisis predictivo - Aplicación móvil - Aprendizaje mixto - Archivos de audio y vídeo bidireccionales - Arrastrar y soltar - Asistencia multimedia - Asistencia por vídeo - Autenticación de dos factores - Autorizaciones basadas en roles - Base de datos de clientes - Base de datos de contactos - Biblioteca de contenidos ## Integraciones (en total: 5) - Genesys Cloud CX - IFS Field Service Management - Salesforce Platform - ServiceNow - ServicePower ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Herramientas de colaboración](https://www.getapp.com.co/directory/335/web-collaboration/software) ## Categorías relacionadas - [Herramientas de colaboración](https://www.getapp.com.co/directory/335/web-collaboration/software) - [Programas para asistencia remota](https://www.getapp.com.co/directory/563/remote-support/software) - [Programas de realidad aumentada](https://www.getapp.com.co/directory/1403/augmented-reality/software) - [Software de servicio al cliente](https://www.getapp.com.co/directory/231/customer-service/software) - [Software para inspecciones](https://www.getapp.com.co/directory/933/inspection/software) ## Alternativas 1. [Bitrix24](https://www.getapp.com.co/software/90602/bitrix24) — 4.2/5 (990 reviews) 2. [LiveAgent](https://www.getapp.com.co/software/91301/liveagent) — 4.7/5 (1781 reviews) 3. [Efficy CRM](https://www.getapp.com.co/software/100561/efficy-crm) — 4.0/5 (90 reviews) 4. [Slack](https://www.getapp.com.co/software/91563/slack) — 4.7/5 (24103 reviews) 5. [Zendesk Suite](https://www.getapp.com.co/software/9448/zendesk) — 4.4/5 (4079 reviews) ## Opiniones ### "Help Lighting experience" — 5.0/5 > **Carles** | *20 de abril de 2020* | Tecnología y servicios de la información | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Augmented reality features, easy to use it. > > **Puntos en contra**: There is now especific features missing. However, it needs to be considerered in a short time road map to propose storage in EU datacenters to be compliance in GDPR for European customers. > > Private healthcare industry to provide remote doctor consultation using Augmented Reality. ----- ### "Help Lightning for Remote patient care" — 5.0/5 > **Barton** | *20 de abril de 2020* | Práctica médica | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Simple to use. Ability to start a video encounter using SMS texting. Enables bidirectional video, but also enables me to 'reach into' the task field to guide various procedures. This is unique and not available in any other 'telemedical' solution that I know of. > > **Puntos en contra**: Sensitive to network bandwidth due to bidirectional and interactive video. But it is definitely worth the use of bandwidth. > > I use the system to communicate, educate and guide at-home or other remote procedures during patient care encounters. In many cases, the receiver of help does not need to download the app. The virtual presence capability enables me to guide patients in a manner that would otherwise be very difficult remotely. This instills a significant degree of confidence and value into the encounter. ----- ### "HelpLightning brings science fiction to real life\!" — 5.0/5 > **Usuario verificado** | *20 de abril de 2020* | Servicios de información | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: It automatically connects you to a remote expert by simple clicking on a link, there's no need for training cause it has a consumer UX (intuitive and ease to use) as well as literally no implementation costs if you want to use the stand alone application. I also like the fact that the commercial model is so simple that you have a monthly flat rate per user. > > **Puntos en contra**: I would suggest to have the possibility to launch a call directly from a remote expert to the phone number of the person who needs help, increasing the overall productivity of both by avoiding sending an SMS and waiting that the remote person clicks on the HL link. > > HL its a great product and it is unique in the market, it can have thousands of use case all over the world. Hope you'll continue bringing great functionalities to your platform to convert HL in a world leader of videocalls. ----- ### "Great product for entering the Merged Reality world" — 5.0/5 > **steve** | *15 de septiembre de 2020* | Maquinaria | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Very easy to set up, connect and share with customers > > **Puntos en contra**: We don't always have the best signal strength, so connections don't work 100% of the time. this is a barrier to company adoption, and > > working with techs and customers to explain and troubleshoot CNC control related issues. This quickly gets me over the hurdle of explaining step by step instructions and gives me real-time feedback. i can quickly solve customer issues over HL that would have required e-mail and screenshots over a period of hours. ----- ### "Deliver value by maximizing remote support" — 5.0/5 > **Matthew** | *6 de septiembre de 2020* | Hospital y atención sanitaria | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: HL is simple and easy to use which is critical when using with customers unfamiliar with the technology. It enables a session without end user app download which expedites time to deliver a solution. The merged reality enables side by side coaching while being remote which helped drive additional savings from dispatch avoidance. > > **Puntos en contra**: Enabling translations to further extend product globally would be helpful although the user interface is self-explanatory. > > Help Lightning is truly a customer centric organization. From the initial meeting to implementation their customer success team is along side you sharing best practices. Their team was dedicated to helping us deliver a great go-live and differentiated customer experience. The integration with smart glasses was effortless and provided another level of functionality and savings for our teams. ----- Página: 1 de 2\ Siguiente: [Página siguiente](https://www.getapp.com.co/software/2032751/help-lightning?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.com.co/software/2032751/help-lightning) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados