--- description: Busca información actualizada sobre XM for Customer Experience en GetApp Colombia. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara XM for Customer Experience con productos similares hasta encontrar la opción adecuada. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: XM for Customer Experience: precios, funciones y opiniones | GetApp Colombia 2026 --- Breadcrumb: [Inicio](/) > [Software para encuestas](/directory/234/survey/software) > [XM for Customer Experience](/software/130147/customer-frontlines) # XM for Customer Experience Canonical: https://www.getapp.com.co/software/130147/customer-frontlines Página: 1 de 11\ Siguiente: [Página siguiente](https://www.getapp.com.co/software/130147/customer-frontlines?page=2) > Qualtrics CustomerXM es una plataforma de gestión de la experiencia del cliente que ayuda a las empresas a recopilar comentarios de múltiples canales y mejorar el viaje del cliente. Sus principales funciones incluyen información personalizada del consumidor, análisis de tendencias, gestión de reputación digital y predicciones basadas en el comportamiento. > > Veredicto: 255 usuarios lo han valorado con **4.6/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.6/5** | 255 Opiniones | | Facilidad de uso | 4.4/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.6/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.5/5 | Basado en las opiniones generales | | Funciones | 4.6/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Qualtrics - **Ubicación**: Palo Alto, EE. UU. - **Constitución**: 2013 ## Contexto comercial - **Precio inicial**: US$ 1.500,00 - **Modelo de precios**: (versión gratuita disponible) (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, chino, chino tradicional, coreano, español, finés, francés, inglés, irlandés, italiano, japonés, neerlandés - **Países disponibles**: Alemania, Argentina, Australia, Austria, Brasil, Bélgica, Canadá, Chile, China, Colombia, Costa Rica, Emiratos Árabes Unidos, España, Estados Unidos, Francia, India, Irlanda, Italia, Japón, México y 5 más ## Funciones - API - Acciones activadas por evento - Alertas de correo electrónico - Alertas y notificaciones - Alerts/Escalation - Análisis - Análisis de atención al cliente - Análisis de comportamientos - Análisis de páginas web - Análisis de reconocimiento de voz - Análisis de sentimientos - Análisis de tendencias - Análisis de texto - Análisis predictivo - Análisis visual - Arrastrar y soltar - Automatización proceso/flujo de trabajo - Base de datos de clientes - Base de datos de contactos - Biblioteca de preguntas ## Integraciones (en total: 38) - Adobe Analytics - Annex Cloud Loyalty Experience Platform - BHN Rewards - Chattermill - ClickTale - DataGrail - Dynamics 365 Business Central - Freshdesk - Fuel Cycle - Fullstory - Glassbox - Grade.us - IVR Technology Group - Jira - Kantata … y 23 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 - Chat ## Categoría - [Software para encuestas](https://www.getapp.com.co/directory/234/survey/software) ## Categorías relacionadas - [Software para encuestas](https://www.getapp.com.co/directory/234/survey/software) - [Software para gestión de reseñas](https://www.getapp.com.co/directory/575/feedback-and-reviews-management/software) - [Software para retención de clientes](https://www.getapp.com.co/directory/3876/customer-retention/software) - [Software de gestión de experiencia del cliente](https://www.getapp.com.co/directory/601/customer-experience/software) - [Software de compromiso del cliente](https://www.getapp.com.co/directory/650/customer-engagement/software) ## Alternativas 1. [Typeform](https://www.getapp.com.co/software/91581/typeform) — 4.7/5 (954 reviews) 2. [SurveyMonkey](https://www.getapp.com.co/software/2371/surveymonkey) — 4.6/5 (10452 reviews) 3. [Jotform](https://www.getapp.com.co/software/10191/jotform-4-0) — 4.7/5 (2876 reviews) 4. [Connecteam](https://www.getapp.com.co/software/105401/connecteam) — 4.6/5 (5189 reviews) 5. [SurveySparrow](https://www.getapp.com.co/software/111349/surveysparrow) — 4.4/5 (121 reviews) ## Opiniones ### "A great product" — 4.0/5 > **Rehma** | *5 de octubre de 2018* | Software informático | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Qualtrics makes it easy to collect data and then use that data in dashboards to visually represent the responses. It's an easy to use software with many options of customization and flexibility. Support is always responsive and helpful. > > **Puntos en contra**: There are small things here and there that I wish would change, but those are more on the interface side of things, and not the technical side. ----- ### "A Survey Suite for Evaluating User/Customer Experience" — 4.0/5 > **Lisa** | *4 de mayo de 2019* | Administración educativa | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Qualtrics is an easy-to-use survey software. Based on your company or institutional needs, you can design surveys to gather information on users/students/customers. You can customize questions, and more importantly, you can customize multiple trails within the survey so survey takers can continue down the correct line of questioning. > > **Puntos en contra**: Qualtrics is not the most aesthetically clear software out there. It takes multiple trials to make sure that the questions appear in the correct order. Our team always had to try out the surveys a few times before feeling comfortable sending out the information to our student body. In the version we used, the software also stopped at the survey level, so any data analytics we wanted from each survey, we had to use other programs to create those complex materials and means of organizing the information gathered. > > Qualtrics has been a helpful tool for conducting surveys across large cohorts of students for our university. As our need to produce data increases, I'm not sure Qualtrics alone will be able to serve our needs, but for creating surveys, it has been great. ----- ### "More advanced logic but not easy to use" — 3.0/5 > **Usuario verificado** | *12 de septiembre de 2018* | Tecnología y servicios de la información | Valoración de la recomendación: 6.0/10 > > **Puntos a favor**: Great survey logic for more advanced surveys, convenient panels services for attaining sample. > > **Puntos en contra**: Difficult to use, customer support not phenomenal by any means, and very expensive. > > Great for those with more complicated or enterprise scale surveys but there are others in the industry that are more user friendly and cheaper. ----- ### "Amazing customer support\! I was so impressed with the experience and support I received." — 5.0/5 > **Tami** | *1 de junio de 2018* | Educación superior | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Generally, I find Qualtrics to be pretty intuitive, but for things that are more complex, the Customer Support team is phenomenal\! > > **Puntos en contra**: Not having a multi e-signature functionally - I'm hoping this is in the pipeline of things to add, as this could really help us minimize the number of extra surveying we have to do. > > Customer support when I don't know how to do something myself ----- ### "Great insights and support" — 5.0/5 > **Seth** | *12 de marzo de 2018* > > **Puntos a favor**: Qualtrics provides a way to really seamless interactions for both the customer and administrator. The customer service they provide is also excellent and they really want to help people develop surveys to understand the buyer journey more in-depth. We were able to determine valuable insights about our customers and develop content and upgrades to meet their needs. > > **Puntos en contra**: This is not a simple platform... which is both a pro and a con. It took me a lot of time and training to fully understand the full potential of the software. But once I understood it, it was extremely valuable. So as long as you're willing to put in the time, this is worth it. ----- Página: 1 de 11\ Siguiente: [Página siguiente](https://www.getapp.com.co/software/130147/customer-frontlines?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.com.co/software/130147/customer-frontlines) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados