Sobre Certainly

About Certainly

Certainly is a Conversational AI Platform made for ecommerce and customer service. Through our next-generation technology, companies are able to deliver exceptional experiences and scale their growth. Insights from zero-party data from conversations with visitors ensure fewer product returns, lower cart abandonment and higher customer lifetime value.

Certainly is on a mission to help businesses build awesome user experiences by creating a digital twin of their best salesperson.

We want to fix how companies communicate digitally with people by building a truly interactive experience, based on conversation instead of clicks. Forget about transactions. Your new focus is to build loyal, long-term relationships and create returning customers.

The Certainly Conversational AI software connects seamlessly across the platforms you run your business on.
From customer care, sales and marketing to community, HR and management, it’s your new conversational interface that turns any user interaction into a frictionless, convenient & relevant user experience.

Precios desde:

EUR 500,00/mes

  • Prueba gratis
  • Por funcionalidad

Beneficios clave de Certainly

"Intuitive Certainly AI Chatbot Builder & AI Manager made for line-of-business people."

"Proprietary, state-of-the-art, multilingual AI able to detect any language your customers speak, and able to respond in English, Spanish, German, Italian, Portuguese, French, Dutch, Polish, Finnish, Swedish, Norwegian, Russian, Romanian, Danish and more."

"24.000+ pre-made sentences and sentiment analysis to understand what your customers want and how they feel."

"No or low coding integrations: template integrations configurable by customer service and marketeers, and low-code configuration for new integrations, effectively decreasing up to 90% of development time."

"Configurable chat widgets: multiple, no-coding chat widget options for your website, mobile app or via API and URL."

"Hyper personalisation: mix website meta data, CRM data and behavioural data to segment users and personalize any conversation."

"Rich analytics tool to understand user journeys and improve performance."

"Multiple REST APIs for AI training, chatbots, reporting, conversation triggers and more."

"From do it yourself to end-to-end solution: Get the help you need from the Certainly customer community, Certainly humans, Certainly Supportbot or our partner network."

"Extensive, continuously updated documentation, how-to videos and deep-dive guides."

Dispositivos

Tamaño de la empresa

P M G

Disponible en los países siguientes

Bélgica, Canadá, Alemania, Dinamarca, España y otros 9, Reino Unido, Irlanda, Italia, Países Bajos, Noruega, Polonia, Portugal, Suecia, Estados Unidos

Idiomas admitidos

alemán, danés, español, finés, francés y otros 9, inglés, italiano, neerlandés, noruego, polaco, portugués, rumano, ruso, sueco

Precios desde:

EUR 500,00/mes

  • Prueba gratis
  • Por funcionalidad

Imágenes

E-commerce chatbot with product suggestions
Ver 2 más
Vídeo de Certainly
Vídeo de Certainly
Vídeo de Certainly
Captura de pantalla de Certainly: E-commerce chatbot with product suggestions

Funciones

Funcionalidades totales de Certainly: 59

  • API
  • Acceso móvil
  • Análisis de atención al cliente
  • Análisis de campañas
  • Análisis de reconocimiento de voz
  • Análisis de sentimientos
  • Asignación de solicitudes
  • Automatización proceso/flujo de trabajo
  • Autorrespondedores
  • Base de datos de clientes
  • Búsqueda de lenguaje natural
  • Búsqueda/filtro
  • Chat en tiempo real dirigido a consumidores
  • Chat en vivo
  • Chat proactivo
  • Chat y mensajería
  • Chatbot
  • Comunicación multicanal
  • Creación de informes en tiempo real
  • Creación de informes y estadísticas
  • Creación de informes/análisis
  • Creación de marca personalizable
  • Desarrollo sin código
  • Distribución de correo electrónico
  • Gestión de archivos
  • Gestión de campañas
  • Gestión de comercio electrónico
  • Gestión de la experiencia del cliente
  • Gestión de modelos
  • Gestión de páginas web
  • Guía contextual
  • Historial de cliente
  • Historial de transcripciones/chat
  • IA y aprendizaje automático
  • Integraciones de terceros
  • Integración de redes sociales
  • Notificaciones en tiempo real
  • Notificaciones push
  • Para desarrolladores
  • Para equipos de ventas/organizaciones
  • Procesamiento de lenguaje natural
  • Publicidad social
  • Reconocimiento IVR y de voz
  • Reconocimiento de intenciones
  • Reconocimiento de voz
  • Robot preconfigurado
  • Segmentación de clientes
  • Seguimiento de actividades de clientes
  • Seguimiento de conversión
  • Seguimiento de quejas de clientes
  • Seguimiento de visitantes de la web
  • Supervisión de redes sociales
  • Supervisión en tiempo real
  • Transcripción de chat
  • Transferencia de archivos
  • Transferencias/enrutamiento
  • Uso compartido de archivos
  • Varios idiomas
  • Widgets

Alternativas

INSIDE

4,6
#1 alternativa a Certainly
Powerfront offers an array of products enabling businesses to flawlessly replicate in-person experiences online,...

User.com

4,6
#2 alternativa a Certainly
User.com es una plataforma de automatización de marketing dirigida a aumentar el compromiso y mejorar la conversión...

Quiq Messaging

4,5
#3 alternativa a Certainly
La solución de mensajería empresarial de Quiq conecta a las empresas con sus clientes en los canales que ya utilizan,...

LiveAgent

4,7
#4 alternativa a Certainly
LiveAgent es una solución de mesa de ayuda basada en la web que permite la gestión de tickets de asistencia desde...

Opiniones

Calificación general

4,3 /5
(12)
Relación calidad-precio
4,3/5
Funciones
4,3/5
Facilidad de uso
4,3/5
Asistencia al cliente
4,6/5

¿Ya tienes Certainly?

¡Ayuda a los compradores de software! Las opiniones sobre los productos son útiles para que el resto de los usuarios podamos tomar las decisiones acertadas.

¡Escribe una reseña!
Mostrando 5 opiniones de 12
David E.
Calificación general
  • Sector: Entretenimiento
  • Tamaño de la empresa: 201-500 empleados
  • Software usado Semanalmente durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Strong & very reasonably priced bot solution from a service oriented company.

Revisado el 15/4/2020

Puntos a favor

Implementation was much easier than anticipated. While not completely painless & without challenges, we were able to integrate with our Zendesk instance without any programmer resources - no dependencies here!

(Some handholding by the BotXO service team was needed though! Which brings us to the next point...)

Absolutely fantastic customer service. Whenever I hit a snag, their team is super fast to respond & they go above and beyond in explaining best practices & often proposing clever solutions to what I'm trying to achieve.

Their detailed responses & level of service exceeded my expectations - high praise coming from a CS professional. [SENSITIVE CONTENT HIDDEN] in particular has been a joy to work with.

And look, their customer newsletters have a "request a feature" button. How awesome is that? Don't see many vendors actively seeking feature requests so openly.

The conversation flow testing feature is fantastic. It shows the bot conversation on one side and the bots current state and decisionmaking next to it. Great for troubleshooting issues!

Puntos en contra

The UI inside the platform is a little clunky. I like the general idea of setting up a flowchart - it's a great way to visualize the conversation flows. But setting up and modifying modules is clunky and it can feel like it takes twice as many clicks as it should to set up and connect modules.

Some functionality feels like a "hack" rather than a fully polished feature. I.e. while it is possible to start a conversation at a specific point in the tree based on the URL of the page the customer is on, it requires multiple rather un-intuitive steps.

There is a tagging/labeling feature which let you designate colors & tags for modules, but I'd love to see this taken further. It would be easier to read the flow of your bot though if it was possible to say, draw boxes to designate certain "areas" / boxes (i.e. Technical support)

Some of the webhooks are confusing to set up, at least as a non-programmer. BotXO has the right idea already by making pre-made templates. Some templates were confusing to set up though which caused some frustration. I'd imagine this would not be a problem for teams implementing the bot with programmer resources available.

Not really a point regarding the software... but their help center could be more comprehensive. This has been mostly mitigated by their excellent support team, but I try to self-service whenever possible. There have been times where better documentation would've been preferred over filing a ticket.

Casper M.
Calificación general
  • Sector: Servicios para el consumidor
  • Tamaño de la empresa: Trabajador autónomo
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Bot software that works

Revisado el 27/2/2020

I start my onboarding process through the bot. Secondly presale questions. The more time you put in...

I start my onboarding process through the bot. Secondly presale questions. The more time you put in the software, the better your bot gets.

Puntos a favor

The integration options. Secondary the drag n drop interface, where you build your magic.

Puntos en contra

Like any other skill you try to learn, it takes time before you master the skill.

Respuesta de BotXO

Dear Casper. Thank you for your feedback! We are very pleased to hear that you are happy with our chatbot software solution. We look forward to following you on your chatbot journey. The BotXO Team

Benjamin D.
Calificación general
  • Sector: Seguros
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado Semanalmente durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Worth the monet

Revisado el 27/2/2020

Puntos a favor

Easy to get started
NLU
Webhook
Great support and people that are dedicated and listen to inputs. Worth the money

Puntos en contra

The lack of Analytics data
The confusing setup when the bot is large

Respuesta de BotXO

Dear Benjamin. Thank you for your feedback! We are happy to hear that you found it easy to get started with our BotXO Platform and that you find our product worth the money. We are always working on advancing the features within the platform as well as improving the setup of the platform and we highly appreciate your feedback! We are happy to support you more in the future as your chatbot grows. The BotXO Team

Peder R.
Calificación general
  • Sector: Administración educativa
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado Otro durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Great software to build your chatbot

Revisado el 26/2/2020

Im teaching, and we have great pleasure in making our students build different solutions for...

Im teaching, and we have great pleasure in making our students build different solutions for different industries, in order how to learn to build a chatbot, and to learn about the industries. My experience is that my students also feel its user friendly and easy to get started with the BOTXO software.

Puntos a favor

It is a very user friendly and easy to set up. Has great customer support, and advanced NLU(Natural Language Understanding) module for Danish and other minor languages!

Puntos en contra

Not really any, I feel like this is a great choice.

Respuesta de BotXO

Dear Peder. Thank you! We are very happy to hear that you and your students at KEA have had a good experience using the BotXO Platform and advanced NLU modules and that you are happy with the customer support you have gotten throughout the journey. We highly appreciate your feedback! The BotXO Team

Regin J.
Calificación general
  • Sector: Salud, bienestar y deporte
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

aio

Revisado el 29/3/2020

The AIO team was not technical, but with BotXO they could manage complex dialogue flows without...

The AIO team was not technical, but with BotXO they could manage complex dialogue flows without being overwhelmed by their complexity. BotXO’s intuitive interface was suitable for the customers as well.

The onboarding process was a positive experience for the AIO team. The switch from DialogFlow to BotXO happened smoothly.

The AIO team have very good communication with the team at BotXO and can collaborate on the product.

Puntos a favor

The aio team did not want an app with limited conversations. They didn’t want an FAQ bot, but something that would flow as a natural conversation. BotXO was able to handle both huge amounts of content and complicated dialogues.

Puntos en contra

Not much to say here, really. It’s always a Challenge ti learn something new, but We Got the help we needed all along.

Respuesta de BotXO

Dear Regin, thank you for your review! We are happy to hear your positive feedback and look forward to following you on your conversational AI journey. The BotXO Team

Mostrando 5 opiniones de 12 Todas las opiniones

Preguntas frecuentes sobre Certainly

He aquí algunas preguntas frecuentes sobre Certainly.

Certainly ofrece los siguientes planes de precios:

  • A partir de: EUR 500,00/mes
  • Modelo de precios: Por funcionalidad
  • Prueba gratis: Disponible

No tenemos información sobre las características de Certainly

Los clientes habituales de Certainly son:

2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001+

Certainly admite los siguientes idiomas:

alemán, danés, español, finés, francés, inglés, italiano, neerlandés, noruego, polaco, portugués, rumano, ruso, sueco

Certainly admite los siguientes dispositivos:

Certainly se integra con las siguientes aplicaciones:

Android 11, Chatbot, Dixa, Facebook, Freshdesk, Gmail, Google Calendar, HubSpot Service Hub, Instagram, Jira, Klaviyo, Messenger, Microsoft Azure, Microsoft Teams, Pipedrive, Salesforce Platform, Salesforce.org, SendGrid, Skype for Business, Slack, Sunshine, Twitter, WhatsApp, Zapier, ZenDesk Chat, Zendesk, Zendesk Connect

Certainly ofrece las siguientes opciones de asistencia:

E-mail/Help Desk, Base de conocimientos, Asistencia telefónica, Chat

Categorías relacionadas

Ver todas las categorías de software encontradas para Certainly.