--- description: Busca información actualizada sobre QAlert en GetApp Colombia. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara QAlert con productos similares hasta encontrar la opción adecuada. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: QAlert: precios, funciones y opiniones | GetApp Colombia 2026 --- Breadcrumb: [Inicio](/) > [Software de obras públicas](/directory/1145/public-works/software) > [QAlert](/software/127327/qalert) # QAlert Canonical: https://www.getapp.com.co/software/127327/qalert Página: 1 de 2\ Siguiente: [Página siguiente](https://www.getapp.com.co/software/127327/qalert?page=2) > QAlert es un software de gestión de solicitudes ciudadanas basado en web y utilizado por gobiernos locales, provinciales y 311 centros de atención telefónica para rastrear, registrar y gestionar el ciclo de vida de solicitudes, inquietudes y quejas no urgentes. > > Veredicto: 6 usuarios lo han valorado con **4.5/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.5/5** | 6 Opiniones | | Facilidad de uso | 4.3/5 | Basado en las opiniones generales | | Asistencia al cliente | 5.0/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.8/5 | Basado en las opiniones generales | | Funciones | 3.7/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: QScend Technologies - **Ubicación**: Waterbury, EE. UU. - **Constitución**: 1998 ## Contexto comercial - **Precio inicial**: US$ 10.800,00 - **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: español, inglés - **Países disponibles**: Canadá, Estados Unidos ## Funciones - API - Acceso móvil - Alertas y notificaciones - Alerts/Escalation - Auditoría de problemas - Base de datos de clientes - Benchmarking - Campos personalizables - Comunicación multicanal - Creación de informes históricos - Creación de marca personalizable - Enrutamiento - Garantía de calidad - Gestión de SLA (Service Level Agreement) - Gestión de asignaciones - Gestión de casos - Gestión de comentarios - Gestión de demandas de servicio - Gestión de documentos - Gestión de encuestas y sondeos ## Integraciones (en total: 4) - Citizenserve - Trimble Cityworks - VUEWorks - eFeedback Manager for Public Agencies ## Opciones de asistencia - E-mail/Help Desk - Base de conocimientos - Asistencia telefónica - Asistencia 24/7 ## Categoría - [Software de obras públicas](https://www.getapp.com.co/directory/1145/public-works/software) ## Categorías relacionadas - [Software de obras públicas](https://www.getapp.com.co/directory/1145/public-works/software) - [Software de service desk](https://www.getapp.com.co/directory/1249/service-desk/software) - [Herramientas de seguimiento de problemas](https://www.getapp.com.co/directory/580/issue-tracking/software) - [Software de gestión de quejas](https://www.getapp.com.co/directory/841/complaint-management/software) - [Software CRM](https://www.getapp.com.co/directory/230/crm/software) ## Alternativas 1. [InvGate Service Management](https://www.getapp.com.co/software/101213/service-desk) — 4.6/5 (108 reviews) 2. [Freshdesk](https://www.getapp.com.co/software/10317/freshdesk) — 4.5/5 (3425 reviews) 3. [LiveAgent](https://www.getapp.com.co/software/91301/liveagent) — 4.7/5 (1781 reviews) 4. [Freshservice](https://www.getapp.com.co/software/91351/freshservice) — 4.5/5 (714 reviews) 5. [JIRA Service Management](https://www.getapp.com.co/software/91811/jira-service-management) — 4.5/5 (770 reviews) ## Opiniones ### "QAlert for the City of Aspen" — 5.0/5 > **Rebecca** | *3 de octubre de 2019* | Administración gubernamental | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: I like the simplicity of the interface, particularly on the Service Requests tab. I also like the configuration of the Service Request Types and how easy they are to manage. I like the reporting capabilities, although there are some limitations imposed by the Data Sources that prevent being able to make creating certain kinds of combined-information reports. I like being able to automate production and distribution of reports via email. > > **Puntos en contra**: The fact that the reporting engine cannot recognize the difference between week days and week end days, while the main software can, means our reporting on response times is off. The charting and linking features both function in ways that are problematic. The series function in charting is very unclear, as to what one might expect to appear on the chart. The linking feature is misleading in that it will show activities from the Master on the copy request, but the copy request maintains independence of request status. This confuses request metrics and accountability for each request getting handled on time. Also, I wish the rules for when escalations are sent were not completely global, but could be defined by group. We have many different departments that function according to their own rules, so one global setting on this is not enough. As far as security, I wish there were a way to "lock down" some data so if a department wanted their data to be completely private, it would not show up for any unauthorized individual (such as on reports). Conversely, it would be nice if there were a way to "share" a request in which multiple departments had an interest- right now, a Service request type is associated with one department, so based on the type, only one department can take ownership for (and work on) a request at a time. > > We are now getting visibility into data as a City that was previously siloed by department with no central data repository. Because of this, we are also gaining visibility into processes and needs unique to each department. We can also compare needs across departments and volume of requests. It is good to know this data is captured for historical purposes, as well. ----- ### "QAlert Review" — 4.0/5 > **Tatyana** | *3 de octubre de 2019* | Relaciones públicas y comunicaciones | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: What I like the most about the software is that is easy to use and navigate; also, customizing the software is very easy and it does not require a lot of effort. > > **Puntos en contra**: What I like least about the software is that reporting can be a little confusing (I already took the certification); for example, the time zone is not set up to EST. Also, we are unable to upload PDF/image files directly into QAlert for our user to use see them; we can only upload the link to redirect them to the website. Lastly, I do not like that we cannot assign access to data based on department/user group. ----- ### "Review" — 4.0/5 > **Hannah** | *11 de octubre de 2019* | Administración gubernamental | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Easy to make changes to request types and routes and great customer service. > > **Puntos en contra**: Reporting Features need to be more robust ----- ### "Quick Implementation" — 4.0/5 > **Wendy** | *18 de octubre de 2019* | Administración gubernamental | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: How easy it is for a non-IT professional to set up and navigate. It is so convenient and efficient to be able to do admin work. > > **Puntos en contra**: You really need a SQL background to take full advantage of the Reporting features. Once the reports are created, they are very easy to use/modify to meet your needs. > > Great value\! It has allowed us to expand our services and number of responders without additional costs. ----- ### "Amazing Government CRM Software" — 5.0/5 > **Paul** | *5 de octubre de 2019* | Administración gubernamental | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Ease of use, EXCELLENT customer support. Training Department. > > **Puntos en contra**: There is really nothing that comes to mind as a con. > > As an long time user of over 10 years, this has been the best decision every made. I have seen the product migrate and improve over time. ----- Página: 1 de 2\ Siguiente: [Página siguiente](https://www.getapp.com.co/software/127327/qalert?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.com.co/software/127327/qalert) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Datos estructurados