--- description: Busca información actualizada sobre Guru en GetApp Colombia. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara Guru con productos similares hasta encontrar la opción adecuada. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Guru: precios, funciones y opiniones | GetApp Colombia 2026 --- Breadcrumb: [Inicio](/) > [AI IT Agents](/directory/5322/ai-it-agents/software) > [Guru](/software/123167/guru) # Guru Canonical: https://www.getapp.com.co/software/123167/guru Página: 1 de 27\ Siguiente: [Página siguiente](https://www.getapp.com.co/software/123167/guru?page=2) > Guru es una solución web de gestión de conocimiento que permite a las empresas capturar, organizar y recuperar información relevante de una base de datos empleando tecnología de inteligencia artificial para facilitar la colaboración y mejorar el flujo de trabajo entre equipos. > > Veredicto: 640 usuarios lo han valorado con **4.8/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.8/5** | 640 Opiniones | | Facilidad de uso | 4.8/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.8/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.8/5 | Basado en las opiniones generales | | Funciones | 4.8/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Guru - **Ubicación**: Philadelphia, EE. UU. - **Constitución**: 2013 ## Contexto comercial - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: alemán, búlgaro, catalán, checo, chino, chino tradicional, coreano, croata, danés, eslovaco, esloveno, español, estonio, euskera, finés, francés, gallego, griego, hebreo, hindi, húngaro, indonesio, inglés, irlandés, islandés, italiano, japonés, kazajo, letón, lituano, malayo, neerlandés, noruego, polaco, portugués, portugués de Brasil, portugués de Portugal, rumano, ruso, serbio, serbio, sueco, tailandés, turco, ucraniano, vietnamita, árabe - **Países disponibles**: Afganistán, Albania, Alemania, Andorra, Angola, Anguila, Antigua y Barbuda, Arabia Saudita, Argelia, Argentina, Armenia, Aruba, Australia, Austria, Azerbaiyán, Bahamas, Bangladés, Barbados, Baréin, Belice y 208 más ## Funciones - @menciones - AI Agent Configuration - AI Copilot - API - Acceso móvil - Alertas de correo electrónico - Alertas y notificaciones - Almacenamiento de documentos - Almacenamiento seguro de datos - Análisis - Análisis de sentimientos - Análisis de texto - Aprendizaje adaptativo - Arrastrar y soltar - Audio/Video Messaging - Autonomous Task Execution - Biblioteca de contenidos - Búsqueda aproximada - Búsqueda de lenguaje natural - Búsqueda de texto completo ## Integraciones (en total: 42) - Bamboo - Confluence - Conversational Cloud - Deel - Degreed - Drift - Dropbox - Freshdesk - Front - Gmail - GoSquared - Google Drive - Gusto - HRIS - Intercom … y 27 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia 24/7 - Chat ## Categoría - [AI IT Agents](https://www.getapp.com.co/directory/5322/ai-it-agents/software) ## Categorías relacionadas - [AI IT Agents](https://www.getapp.com.co/directory/5322/ai-it-agents/software) - [AI Agent Builder](https://www.getapp.com.co/directory/4894/ai-agent-builder/software) - [Software de gestión del conocimiento](https://www.getapp.com.co/directory/257/knowledge-management/software) - [Software de productividad](https://www.getapp.com.co/directory/330/productivity/software) - [Herramientas para teletrabajar](https://www.getapp.com.co/directory/1699/remote-work/software) ## Alternativas 1. [Connecteam](https://www.getapp.com.co/software/105401/connecteam) — 4.6/5 (5305 reviews) 2. [Confluence](https://www.getapp.com.co/software/90949/confluence) — 4.5/5 (3710 reviews) 3. [Document360](https://www.getapp.com.co/software/120723/document360) — 4.7/5 (292 reviews) 4. [Freshservice](https://www.getapp.com.co/software/91351/freshservice) — 4.6/5 (788 reviews) 5. [Helpjuice](https://www.getapp.com.co/software/105523/helpjuice) — 4.7/5 (104 reviews) ## Opiniones ### "GURU, a great tool\!" — 5.0/5 > **Ricardo** | *6 de agosto de 2025* | Servicios para el consumidor | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Reliable, with lots of possibilities in the documentation creation process, never saw it getting it's service down for any reason. Easy to update and share new information with the team. A incredible source for documentation, as we primarily use it on Support. > > **Puntos en contra**: The search engine is a little crazy, sometimes you can't find the exact document your searching for, but it could also be an issue with the tags and titles inputted. > > Allow for a great database of support/project database, making life easy for the team and collaborators. ----- ### "Employee Guru overview" — 5.0/5 > **Fernanda** | *16 de julio de 2025* | Servicios para el consumidor | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: AI-driven, context-aware search integrated into tools like Slack, Chrome, Salesforce, and Teams. Instead of relying on keyword matches, it understands the intent and delivers relevant, accurate answers within your workflow. > > **Puntos en contra**: The limited feature set and user allowance in the free plan make it less viable for larger teams or use cases requiring more advanced functionality ----- ### "Great idea, not so great usability" — 2.0/5 > **Usuario verificado** | *14 de octubre de 2018* | Software informático | Valoración de la recomendación: 2.0/10 > > **Puntos a favor**: Great UI. Easy to navigate through different cards. Creating a card is easy. > > **Puntos en contra**: The search functionality is absolutely awful. Trying to find something on the spot is a real challenge (even with as little as 40 cards), and it really ruined the whole platform for my team. > > We had to leave because the search functionality did not work and we ended up missing cards. ----- ### "Guru = Gamechanger" — 5.0/5 > **Keri** | *31 de enero de 2025* | Propiedad inmobiliaria | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Guru is intuitive, easy to learn and use, and simple to implement. My team consists of generalists who have to know a LOT of information, and Guru enables us to store and access that information in a way that has increased our effiency exponentially and made us better at our job. Every person on my team uses Guru every single day, and I don't think we could survive without it at this point\! It has been fully integrated into our daily tasks. > > **Puntos en contra**: We have not run into any downsides of the product itself, except for the cost per user. > > Unlocking knowledge silos: Before Guru, my team would be nearly blind to the knowledge held by other departments, and we had to message individual people to get answers, often resulting in being redirected to other people before finally finding the right answer. Making reliable information quick and easy to find: Before Guru, my team relied on a clunky knowledge base that was rarely used and even more rarely updated. Because we are a rapidly evolving startup, that made it so difficult to find current, accurate information that it was basically useless and we had to rely on memorizing information, asking others for institutional knowledge, or a "best guess" system. Seamlessly navigating conversations with clients: Because Guru is directly integrated in our daily tools, rapidly pulling up information and sharing it while on a call with a client is seamless and gives the impression that we know everything, which makes us look good\! ----- ### "Great program for support agents\!" — 5.0/5 > **Peter J.** | *24 de enero de 2025* | Fotografía | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Guru makes it easy to maintain an internal knowledge base for a growing tech support team. It's user-friendly and has great support resources to help you and your team save time and maximize agent efficiency. > > **Puntos en contra**: My only gripe is a minor one, and not something I'd call a complaint. Guru can have a steep learning curve if you're just starting, as a very feature-rich program. Power users of other knowledge base software should migrate here no issue. However, once you get past that initial hump it's smooth sailing. > > I use Guru daily as part of a growing tech support team at an industry-leading volume photography platform. I am a content creator, custodian, and regular contributor/editor of existing cards on my team as a liaison between customer care and the dedicated knowledge team. I have used it for almost 4 years now and can't see myself using anything else\! ----- Página: 1 de 27\ Siguiente: [Página siguiente](https://www.getapp.com.co/software/123167/guru?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.com.co/software/123167/guru) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Datos estructurados