ExecVision
Sobre ExecVision
ExecVision es una solución de coaching de conversación e inteligencia de llamadas, basada en la nube, que está diseñada para equipos de ventas, asistencia y éxito del cliente. La plataforma transcribe y analiza llamadas, identifica momentos adecuados para el coaching, proporciona bibliotecas de asesoramiento de buenas prácticas y permite supervisar el desarrollo de agentes a lo largo del tiempo.
ExecVision transcribe y analiza automáticamente las conversaciones en las llamadas orientadas al cliente, lo que permite a los usuarios consultar los datos de las llamadas por etapas, sentimientos y palabras clave. Esta plataforma basada en IA señala los momentos adecuados para el coaching de modo que los gerentes les realicen un seguimiento y también proporciona información sobre las causas de los resultados de las llamadas.
Con ExecVision, los usuarios pueden crear buenas prácticas de coaching y bibliotecas de incorporación para formar a sus agentes. Los agentes pueden solicitar comentarios sobre sus llamadas y los gerentes pueden dejar comentarios en las llamadas para proporcionar sugerencias dentro del contexto. Las funciones de creación de informes de ExecVision permiten a los usuarios realizar un seguimiento del rendimiento y el desarrollo de los agentes a lo largo del tiempo.
Precios desde:
N/D
- Versión gratuita
- Prueba gratis
- Suscripción
Las 5 mejores alternativas a ExecVision
Dispositivos
Tamaño de la empresa
Disponible en los países siguientes
Estados Unidos
Idiomas admitidos
inglés
Precios desde:
N/D
- Versión gratuita
- Prueba gratis
- Suscripción
Las 5 mejores alternativas a ExecVision
Imágenes
Funciones
Funcionalidades totales de ExecVision: 32
Alternativas
Microsoft Power BI
Tableau
Botgate
Gong.io
Opiniones
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- Sector: Servicios financieros
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Extremely simple tool to implement into any business that wants to coach employees on phone...
Revisado el 16/11/2017
Able to easily and effortlessly record all calls that are taken inbound and made outbound. Can...
Able to easily and effortlessly record all calls that are taken inbound and made outbound. Can listen to those calls, review them, make comments on them and share them with people both inside and outside my company.
Puntos a favor
It easily allows me to pick any call (inbound or outbound) that I made on any day to listen, comment, critique and send to anyone inside or outside of my company to review. We use this on a daily basis to coach our team on phone techniques. It makes our team feel way more comfortable than having management listen in on live calls as they dial!
Puntos en contra
I am not sure if this is necessarily a big deal, but we wish we were notified every time enhancements were made to the software. Sometimes changes will be made without us knowing what is new or how to use the new features. Again, not a big deal and not something we are going to lose any sleep over. Execvision is well worth it!
- Sector: Software informático
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 6.0 /10
I used Execvision to record calls I have with Sales customers
Revisado el 26/4/2018
I was able to review some calls I had and analyze where the went wrong/right.
I was able to review some calls I had and analyze where the went wrong/right.
Puntos a favor
For the most part Execvision is easy to use as it tied into another sales tool we had which made it easy to record calls.
Puntos en contra
Although it was easy to use, many times my calls would not record properly or would be lost somewhere which made it difficult to track actual results from my calls. calls that I had that were very good would often not be found and therefore could not share with my managers.
- Sector: Software informático
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 0.0 /10
This tool is crap
Revisado el 26/4/2018
Puntos a favor
It does provide a fairly simple method to record calls. I can't take that away despite how terrible and entitled the people who work for them are.
Puntos en contra
They are run by a con-man who swoops in and preaches Inside Sales techniques from the 90s and charges a ransom. The platform owns every call that is recorded through it so from time to time you'll just receive email notifications that some random person is listening to your call and roasting you in front of a crowd - no consent. The 'support team' is also super condescending and acts like they are the best salespeople on earth without understanding the difference in transactional vs enterprise sales.
Respuesta de ExecVision
We are sorry to hear that you had a poor experience with how the platform was used at your organization.
To clarify a few things, our training and onboarding program focuses on training new users on how to best use the platform to coach Sales Teams. Some clients request a more indepth training, which we do charge for as a value added service. These trainings are run by our CRO, Steve Richard, who is a well know, proven sales trainer with 10+ years of experience.
As for the calls that were used, we do not own the call recordings in the platform; your company does. Our team cannot access or use ANY customer owned data without explicit permission from the company that owns the call. We recommend that companies get permission or at least provide a heads-up to their employees before using/volunteering a call for training purposes.
We regret that you had a poor experience with our Support Team. If you provide more information, we will address the issue.
- Sector: Software informático
- Tamaño de la empresa: 501-1.000 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
It is super user friendly and allows for real time adjustments, which in sales is everything.
Revisado el 21/5/2018
Puntos a favor
The best thing about the tool is it is very user friendly and did not take much time on my part to learn how to use which makes it easier to use since I do not have to waste time trying to learn the tool.
ExecVision has been a major pillar in my coaching sessions with my manager and I can adjust the way I am pitching our product to potential prospects. If I feel like a call I had went bad I can collaborate with my management team or other colleagues and get there feedback on what went well and what I can improve on. All in all the next time I pick up the phone I am better than I was before because I am allowed to adjust in real time which has helped me book more appointments and be better on the phone. It is a great product and I love using it!
Puntos en contra
Honestly I do not have any cons, Excevision does exactly what it is meant to do and I have had nothing but success from it.
- Sector: Tecnología y servicios de la información
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
ExecVision - Truly Amazing
Revisado el 21/8/2018
Never heard of it before working at my current job. Great new Software that should be applied to...
Never heard of it before working at my current job. Great new Software that should be applied to all new trainee SDRs and BDRs. Also, great for salesperson(s) all around.
Puntos a favor
One of the best coaching tools out there. Really great for the beginners and the experts who are trying to refine their pitch - it is great as well.
Puntos en contra
Would like to have more calls camps integrated into having your calls reviewed.
Preguntas frecuentes sobre ExecVision
He aquí algunas preguntas frecuentes sobre ExecVision.P. ¿Qué tipo de planes de precios ofrece ExecVision?
ExecVision ofrece los siguientes planes de precios:
- A partir de:
- Modelo de precios: Suscripción
- Prueba gratis: Disponible
P. ¿Quiénes son los usuarios habituales de ExecVision?
Los clientes habituales de ExecVision son:
2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001+
P. ¿Qué idiomas admite ExecVision?
ExecVision admite los siguientes idiomas:
inglés
P. ¿ExecVision es compatible con dispositivos móviles?
ExecVision admite los siguientes dispositivos:
Android (móvil), iPhone (móvil), iPad (móvil)
P. ¿Con qué otras aplicaciones se integra ExecVision?
ExecVision se integra con las siguientes aplicaciones:
8x8 Virtual Office, Aircall, Amazon Chime, Box, ClearSlide, ConnectAndSell, Dialpad, Dialpad Meetings, Dropbox Business, Dynamics 365 Business Central, Five9, FluentStream, FrontSpin, Fuze, GoToMeeting, Google Drive, Groove, HubSpot CRM, Join.Me, Koncert Dialers, MiCloud Connect, NICE CXone, Natterbox, Outreach, Pipedrive, Playbooks, Qubicles, Salesforce Sales Cloud, Talkdesk, Truly, Velocify, Verint Workforce Management, Vonage Contact Center, Webex, Zoom Meetings
P. ¿Qué tipo de asistencia ofrece ExecVision?
ExecVision ofrece las siguientes opciones de asistencia:
E-mail/Help Desk, Base de conocimientos, Asistencia telefónica, Chat
Categorías relacionadas
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