---
description: Busca información actualizada sobre HelpDesk en GetApp Colombia. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara HelpDesk con productos similares hasta encontrar la opción adecuada.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: HelpDesk: precios, funciones y opiniones | GetApp Colombia 2026
---

Breadcrumb: [Inicio](/) > [Software de servicio al cliente](/directory/231/customer-service/software) > [HelpDesk](/software/116767/helpdesk)

# HelpDesk

Canonical: https://www.getapp.com.co/software/116767/helpdesk

Página: 1 de 8\
Siguiente: [Página siguiente](https://www.getapp.com.co/software/116767/helpdesk?page=2)

> HelpDesk es un sistema de ticketing online que simplifica el trabajo de atención al cliente. Deleita a tus clientes con una asistencia excelente y resuelve los tickets más rápido. Los mensajes personalizados aumentarán la satisfacción del cliente.
> 
> Veredicto: 180 usuarios lo han valorado con **4.6/5**. De los mejores valorados en **Probabilidad de recomendación**.

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## Estadísticas y valoraciones rápidas

| Métrica | Calificación | Detalles |
| **En general** | **4.6/5** | 180 Opiniones |
| Facilidad de uso | 4.7/5 | Basado en las opiniones generales |
| Asistencia al cliente | 4.5/5 | Basado en las opiniones generales |
| Relación calidad-precio | 4.4/5 | Basado en las opiniones generales |
| Funciones | 4.4/5 | Basado en las opiniones generales |
| Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) |

## Sobre el proveedor

- **Empresa**: Text
- **Ubicación**: Boston, EE. UU.
- **Constitución**: 2002

## Contexto comercial

- **Precio inicial**: US$ 29,00
- **Modelo de precios**:  (Prueba gratis)
- **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Despliegue y plataformas**: Cloud, SaaS, Web
- **Idiomas admitidos**: inglés
- **Países disponibles**: Afganistán, Albania, Alemania, Andorra, Angola, Anguila, Antigua y Barbuda, Arabia Saudita, Argelia, Argentina, Armenia, Aruba, Australia, Austria, Azerbaiyán, Bahamas, Bangladés, Barbados, Baréin, Belice y 209 más

## Funciones

- AI Copilot
- AI Summarization
- API
- Acceso móvil
- Alertas y notificaciones
- Alerts/Escalation
- Almacenamiento seguro de datos
- Análisis de atención al cliente
- Análisis de sentimientos
- Análisis de tendencias
- Análisis predictivo
- Análisis visual
- Asistencia por vídeo
- Auditoría de problemas
- Automatización proceso/flujo de trabajo
- Autoresponders
- Autorizaciones basadas en roles
- Base de datos de clientes
- Búsqueda/filtro
- CRM

## Integraciones (en total: 11)

- Chatbot
- GitHub
- HubSpot CRM
- Jira
- LiveChat
- OpenWidget
- Shopify
- Slack
- Webflow
- WordPress
- Zapier

## Opciones de asistencia

- E-mail/Help Desk
- Preguntas frecuentes/foro
- Base de conocimientos
- Asistencia telefónica
- Asistencia 24/7
- Chat

## Categoría

- [Software de servicio al cliente](https://www.getapp.com.co/directory/231/customer-service/software)

## Categorías relacionadas

- [Software de servicio al cliente](https://www.getapp.com.co/directory/231/customer-service/software)
- [Software de help desk](https://www.getapp.com.co/directory/287/help-desk-ticketing/software)
- [Herramientas de seguimiento de problemas](https://www.getapp.com.co/directory/580/issue-tracking/software)
- [Software de gestión de quejas](https://www.getapp.com.co/directory/841/complaint-management/software)
- [Herramientas para medir la satisfacción del cliente](https://www.getapp.com.co/directory/1029/customer-satisfaction/software)

## Alternativas

1. [Salesforce Sales Cloud](https://www.getapp.com.co/software/90378/salesforce) — 4.4/5 (18774 reviews)
2. [Zendesk Suite](https://www.getapp.com.co/software/9448/zendesk) — 4.4/5 (4078 reviews)
3. [LiveAgent](https://www.getapp.com.co/software/91301/liveagent) — 4.7/5 (1772 reviews)
4. [LiveChat](https://www.getapp.com.co/software/8385/livechat) — 4.6/5 (1721 reviews)
5. [Freshdesk](https://www.getapp.com.co/software/10317/freshdesk) — 4.5/5 (3412 reviews)

## Opiniones

### "Efficient and Easy to use\!" — 5.0/5

> **Vanessa** | *30 de enero de 2021* | Diseño | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: What I liked the most about HelpDesk is that it gives us the convenience of being able to work on our tickets on an organized page, thus saving a lot of time. It's simple and so easy to use. The internal note feature ensures that everyone in the team is on the same page, resulting in a great client experience.
> 
> **Puntos en contra**: I'm still in the process of getting to know more about HelpDesk but I'm already loving it.
> 
> I love how it makes our tasks easier and we're excited to discover more of its other features that we can use in our other lines of business. :)

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### "Very happy with Helpdesk" — 5.0/5

> **Nick** | *9 de enero de 2025* | Software informático | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: Ease of use in UI, features with workflows that make automation simple.  Customization to brand it to our product.
> 
> **Puntos en contra**: No problems currently, they have added a lot of our requests.
> 
> We came from using Netsuite which was a nightmare.   We looked at Zendesk and some other platforms but the price to feature offering from Helpdesk was appealing.  We have not been disappointed at all.

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### "Help improve Helpdesk" — 3.0/5

> **Neal** | *21 de marzo de 2025* | Ingeniería industrial o mecánica | Valoración de la recomendación: 2.0/10
> 
> **Puntos a favor**: filters to sort tickets, saving a custom filter, some expanded functionality
> 
> **Puntos en contra**: New ticket does not send email to Assigned agent.  Long subject default text (Ticket from chat \#$%^^\&\*^\#%) - no kidding, where else to tickets come from? Your ticket number means nothing to me.  I want an easy way to send a transcript to an email, and to include more than 1 email address.  Tags are not sorted the same as in chat.  Helpdesk icon located near bottom left in Chat window- menu, and usually hidden.  If someone assigned has not answered ticket, it there a Check mark in their Helpdesk icon?  Can we give (open, pending) a Nudge after a week?
> 
> Many differences, but not many improvements from old ticketing.

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### "Clean program" — 4.0/5

> **Anna** | *17 de enero de 2026* | Seguros | Valoración de la recomendación: 8.0/10
> 
> **Puntos a favor**: This product was pretty easy for everyone to use. It was also easy and quick to set up.  It worked well for our team to communicate.
> 
> **Puntos en contra**: The con was that to add on additional features it cost.  Some upper management that wanted to track things said it failed in that department.
> 
> Overall, on the consumer side we liked it for easy of use, screen was not cluttered and easy for everyone to set up.

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### "Overall very convenient" — 5.0/5

> **Tim** | *11 de marzo de 2025* | Hardware informático | Valoración de la recomendación: 8.0/10
> 
> **Puntos a favor**: Keeps things organized and tidy. The big benefit is the read receipts as confirming delivery of responses. The other features like canned responses for common issues and automated tasks based on pending tickets is very useful.
> 
> **Puntos en contra**: Sometimes the replies from a customer includes the entire reply chain instead of just the most recent reply, but that's it.
> 
> Overall it's been very helpful in managing tickets.

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## Enlaces

- [Ver en GetApp](https://www.getapp.com.co/software/116767/helpdesk)

## Esta página se encuentra disponible en los siguientes idiomas

| Local | URL |
| de | <https://www.getapp.de/software/116767/helpdesk> |
| de-AT | <https://www.getapp.at/software/116767/helpdesk> |
| en | <https://www.getapp.com/customer-service-support-software/a/helpdesk/> |
| en-AE | <https://www.getapp.ae/software/116767/helpdesk> |
| en-AU | <https://www.getapp.com.au/software/116767/helpdesk> |
| en-CA | <https://www.getapp.ca/software/116767/helpdesk> |
| en-GB | <https://www.getapp.co.uk/software/116767/helpdesk> |
| en-IE | <https://www.getapp.ie/software/116767/helpdesk> |
| en-NZ | <https://www.getapp.co.nz/software/116767/helpdesk> |
| en-SG | <https://www.getapp.sg/software/116767/helpdesk> |
| en-ZA | <https://www.getapp.za.com/software/116767/helpdesk> |
| es | <https://www.getapp.es/software/116767/helpdesk> |
| es-CL | <https://www.getapp.cl/software/116767/helpdesk> |
| es-CO | <https://www.getapp.com.co/software/116767/helpdesk> |
| es-MX | <https://www.getapp.com.mx/software/116767/helpdesk> |
| fr | <https://www.getapp.fr/software/116767/helpdesk> |
| fr-BE | <https://fr.getapp.be/software/116767/helpdesk> |
| fr-CA | <https://fr.getapp.ca/software/116767/helpdesk> |
| nl | <https://www.getapp.nl/software/116767/helpdesk> |
| nl-BE | <https://www.getapp.be/software/116767/helpdesk> |
| pt | <https://www.getapp.com.br/software/116767/helpdesk> |
| pt-PT | <https://www.getapp.pt/software/116767/helpdesk> |

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