---
description: Busca información actualizada sobre HelpDesk en GetApp Colombia. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara HelpDesk con productos similares hasta encontrar la opción adecuada.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: HelpDesk: precios, funciones y opiniones | GetApp Colombia 2026
---

Breadcrumb: [Inicio](/) > [Software de servicio al cliente](/directory/231/customer-service/software) > [HelpDesk](/software/116767/helpdesk)

# HelpDesk

Canonical: https://www.getapp.com.co/software/116767/helpdesk

Página: 1 de 9\
Siguiente: [Página siguiente](https://www.getapp.com.co/software/116767/helpdesk?page=2)

> HelpDesk es un sistema de ticketing online que simplifica el trabajo de atención al cliente. Deleita a tus clientes con una asistencia excelente y resuelve los tickets más rápido. Los mensajes personalizados aumentarán la satisfacción del cliente.
> 
> Veredicto: 184 usuarios lo han valorado con **4.6/5**. De los mejores valorados en **Probabilidad de recomendación**.

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## Estadísticas y valoraciones rápidas

| Métrica | Calificación | Detalles |
| **En general** | **4.6/5** | 184 Opiniones |
| Facilidad de uso | 4.7/5 | Basado en las opiniones generales |
| Asistencia al cliente | 4.5/5 | Basado en las opiniones generales |
| Relación calidad-precio | 4.4/5 | Basado en las opiniones generales |
| Funciones | 4.4/5 | Basado en las opiniones generales |
| Porcentaje de recomendaciones | 80% | (8/10 Probabilidad de recomendación) |

## Sobre el proveedor

- **Empresa**: Text
- **Ubicación**: Boston, EE. UU.
- **Constitución**: 2002

## Contexto comercial

- **Precio inicial**: US$ 29,00
- **Modelo de precios**:  (Prueba gratis)
- **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Despliegue y plataformas**: Cloud, SaaS, Web
- **Idiomas admitidos**: inglés
- **Países disponibles**: Afganistán, Albania, Alemania, Andorra, Angola, Anguila, Antigua y Barbuda, Arabia Saudita, Argelia, Argentina, Armenia, Aruba, Australia, Austria, Azerbaiyán, Bahamas, Bangladés, Barbados, Baréin, Belice y 209 más

## Funciones

- AI Copilot
- AI Summarization
- API
- Acceso móvil
- Alertas y notificaciones
- Alerts/Escalation
- Almacenamiento seguro de datos
- Análisis de atención al cliente
- Análisis de sentimientos
- Análisis de tendencias
- Análisis predictivo
- Análisis visual
- Asistencia por vídeo
- Auditoría de problemas
- Autoresponders
- Autorizaciones basadas en roles
- Base de datos de clientes
- Búsqueda/filtro
- CRM
- Campos personalizables

## Integraciones (en total: 11)

- Chatbot
- GitHub
- HubSpot CRM
- Jira
- LiveChat
- OpenWidget
- Shopify
- Slack
- Webflow
- WordPress
- Zapier

## Opciones de asistencia

- E-mail/Help Desk
- Preguntas frecuentes/foro
- Base de conocimientos
- Asistencia telefónica
- Asistencia 24/7
- Chat

## Categoría

- [Software de servicio al cliente](https://www.getapp.com.co/directory/231/customer-service/software)

## Categorías relacionadas

- [Software de servicio al cliente](https://www.getapp.com.co/directory/231/customer-service/software)
- [Software de help desk](https://www.getapp.com.co/directory/287/help-desk-ticketing/software)
- [Herramientas de seguimiento de problemas](https://www.getapp.com.co/directory/580/issue-tracking/software)
- [Software de gestión de quejas](https://www.getapp.com.co/directory/841/complaint-management/software)
- [Herramientas para medir la satisfacción del cliente](https://www.getapp.com.co/directory/1029/customer-satisfaction/software)

## Alternativas

1. [Zendesk Suite](https://www.getapp.com.co/software/9448/zendesk) — 4.4/5 (4116 reviews)
2. [Salesforce Sales Cloud](https://www.getapp.com.co/software/90378/salesforce) — 4.4/5 (19024 reviews)
3. [LiveChat](https://www.getapp.com.co/software/8385/livechat) — 4.6/5 (1729 reviews)
4. [LiveAgent](https://www.getapp.com.co/software/91301/liveagent) — 4.7/5 (1788 reviews)
5. [Milvus](https://www.getapp.com.co/software/132287/milvus) — 4.8/5 (298 reviews)

## Opiniones

### "Efficient solution for customer support" — 5.0/5

> **Anushka** | *31 de agosto de 2020* | Software informático | Valoración de la recomendación: 8.0/10
> 
> **Puntos a favor**: When it comes to ticket management and building a better customer bond, HelpDesk is one tool that will be on the top of my recommendation list. All the results are present in one place that makes it easy for me to take a look and enhance my performance. Everything is so detailed and simple.
> 
> **Puntos en contra**: I don’t have such a problem with this application, my work is going on smoothly without any hassle as such.
> 
> When it comes to ticket management and building a better customer bond helpdesk was very easy and detailed to work with

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### "Simple, Efficient, and Reliable Customer Support Tool" — 4.0/5

> **Bisola** | *31 de marzo de 2026* | Marketing y publicidad | Valoración de la recomendación: 6.0/10
> 
> **Puntos a favor**: I like how tickets are organized in one place, which improves response time and efficiency. efficiency. The automation features and collaboration tools also make it easier for teams to work together and stay on top of customer requests.
> 
> **Puntos en contra**: While the platform is great overall, some advanced features can feel a bit limited compared to other tools. The customization options could be improved, and it sometimes takes time to fully understand all functionalities. Pricing may also be a concern for smaller teams or individuals.
> 
> Overall, my experience with HelpDesk has been positive. It has helped streamline communication and made customer support more organized and efficient. The platform is reliable and user-friendly, making it suitable for both beginners and experienced users. With a few improvements in customization and advanced features, it would be even better.

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### "Overall good" — 3.0/5

> **Noemi** | *18 de agosto de 2025* | Entretenimiento | Valoración de la recomendación: 4.0/10
> 
> **Puntos a favor**: I like the option to create canned templates and I love the read receipts, it helps a lot knowing the recipient opened the email.
> 
> **Puntos en contra**: I don't like if some other agent replies on a ticket I created, it will unassign me and assign to that agent and I can't see it anymore in my tickets list
> 
> Overall good, but I would definitely improve the assigning issue I mentioned above. I feel like HelpDesk is a bit limited and feels childish in design too, I used better ticketing tools before, like Zendesk.

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### "Helpdesk review" — 4.0/5

> **Jude** | *20 de diciembre de 2025* | Juegos de azar y casinos | Valoración de la recomendación: 8.0/10
> 
> **Puntos a favor**: The new ticketing system which allowed me to take chats and check my tickets at the same time. This change helps me at work a lot
> 
> **Puntos en contra**: Sometimes it can be hard to navigate. Sometimes with view i wish it was a little more streamlined in order to navigate
> 
> Overall postive experience, 8/10 i dont really have anything negative to say as i am enjoying the application

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### "New User to Helpdesk" — 5.0/5

> **Richard** | *12 de marzo de 2026* | Transporte/transporte en camión/ferrocarril | Valoración de la recomendación: 10.0/10
> 
> **Puntos a favor**: The helpdesk is easy to use and has good functions for tagging different people to messages and good function for internal/private messages
> 
> **Puntos en contra**: I have not yet come across any issues, i have not found any bugs, issues or anything. I have only used the platform for internal and external messaging.
> 
> Up to now a positive experience and a solid platform for messaging both internal and external/private.

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## Enlaces

- [Ver en GetApp](https://www.getapp.com.co/software/116767/helpdesk)

## Esta página se encuentra disponible en los siguientes idiomas

| Local | URL |
| de | <https://www.getapp.de/software/116767/helpdesk> |
| de-AT | <https://www.getapp.at/software/116767/helpdesk> |
| en | <https://www.getapp.com/customer-service-support-software/a/helpdesk/> |
| en-AE | <https://www.getapp.ae/software/116767/helpdesk> |
| en-AU | <https://www.getapp.com.au/software/116767/helpdesk> |
| en-CA | <https://www.getapp.ca/software/116767/helpdesk> |
| en-GB | <https://www.getapp.co.uk/software/116767/helpdesk> |
| en-IE | <https://www.getapp.ie/software/116767/helpdesk> |
| en-NZ | <https://www.getapp.co.nz/software/116767/helpdesk> |
| en-SG | <https://www.getapp.sg/software/116767/helpdesk> |
| en-ZA | <https://www.getapp.za.com/software/116767/helpdesk> |
| es | <https://www.getapp.es/software/116767/helpdesk> |
| es-CL | <https://www.getapp.cl/software/116767/helpdesk> |
| es-CO | <https://www.getapp.com.co/software/116767/helpdesk> |
| es-MX | <https://www.getapp.com.mx/software/116767/helpdesk> |
| fr | <https://www.getapp.fr/software/116767/helpdesk> |
| fr-BE | <https://fr.getapp.be/software/116767/helpdesk> |
| fr-CA | <https://fr.getapp.ca/software/116767/helpdesk> |
| nl | <https://www.getapp.nl/software/116767/helpdesk> |
| nl-BE | <https://www.getapp.be/software/116767/helpdesk> |
| pt | <https://www.getapp.com.br/software/116767/helpdesk> |
| pt-PT | <https://www.getapp.pt/software/116767/helpdesk> |

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