Bettermode

Es una muy buena herramienta para gestionar las comunicaciones con clientes existentes tiene buen soporte de técnico de hecho las funciones como discusiones, ideación, preguntas y respuestas son buenos puntos.

En contra es que actualmente este tipo de herramientas se actualizan día a día dependiendo como este el mercado y hay cosas que pueden mejorarse como la oportunidad de comparar graficas de productos etc.

Tribe has been a great platform for building our community. I chose it for its intuitive, clean interface and overall functionality. It's hard to know what the right solution is until you implement it; I'm happy to say that our experience shows that it is.

Not having an app, although it does work well on mobile devices.

It’s intuitive and user friendly. It allows instant community building even with the basic futures. That it has itself a community of tribe users is a very good idea. I got timely support from there. When you request an answer or ask for a feature they get back to you with their full dedication. You will you partner with them.

It’s monthly fee too expensive for us now at the stage of community building. There should be 3 months trial period so that we see to what extent it works when full features are used. Then if it works fee based period would start. Another thing that needs to be improved is to give several strong tools to admins to nurture, increase, and monitor how members interact. Rich statistics demonstrating many different types of member activities is the key to help create a viable, active, engaged community. Also, a smartphone app is a must. Finally, creating means to integrate other relevant apps into tribe would be very wise decision.

Tribe community platform was really easy to set up. Building a thriving customer support community around our software was crucial. The modern design and the smart widgets helped us implement and integrate the community elements into our product.
The gamification system boosted the engagement by encouraging users to contribute. The customer success team was always available and supported us with their understanding of the business and their know-how of online community building.

The custom integration app that Tribe implemented for our product had some bugs but to be fair, they fixed them right away after reporting by our team.