BigChange
BigChange
Sobre BigChange
BigChange ofrece dos productos principales que ayudan a las empresas de servicios de todos los tamaños con una plataforma basada en la nube y compatible con aplicaciones móviles. Integrado y personalizable, BigChange JobWatch proporciona una solución de gestión de trabajo y personal sin papel que incorpora un CRM centralizado. El software ofrece gestión de llamadas, contratos y facturación, además de gestión de datos de cuentas del cliente con historiales de servicio y funciones de administración de casos. Las funciones de planificación de trabajos y programación de recursos de tipo arrastrar y soltar ayudan a la distribución, con una vista de Gantt codificada por colores y relación inteligente de habilidades. El sitio de reserva de clientes dedicado, personalizable y con marca también ofrece acceso al portal de autoservicio para reservar trabajos. Gestiona facturas y finanzas con controles de flujo de caja, salud y seguridad con flujos de trabajo de inspección, seguimiento de stock y equipos y gestión de flotas para supervisar el rendimiento de los vehículos.
BigChange JourneyWatch para el seguimiento de vehículos incluye funciones administrativas, como integración con Google Maps, para visualizaciones en vivo en cuatro vistas diferentes. La geodelimitación permite definir áreas geográficas y límites de jurisdicción de la empresa, mientras que el historial de viajes captura los datos de viaje de la flota cada 60 segundos. BigChange proporciona gestión de flotas/recursos, herramientas de salud y seguridad y creación de informes. También se integra con software CRM de terceros. Las alertas envían notificaciones instantáneas en caso de riesgos o actualizaciones de programación, con comunicaciones de mensajería accesibles también desde la aplicación móvil complementaria. BigChange JobWatch, para iOS y Android, es un compañero de campo que ofrece una forma segura de conectar a los conductores en sus operaciones remotas.
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Opiniones de 270
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- Sector: Comercio minorista
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado A diario durante Más de dos años
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Fuente de la reseña
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Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Working with Big Change
Revisado el 27/7/2020
See less, it’s like the solution has integrated well and forms part of our day to day operating...
See less, it’s like the solution has integrated well and forms part of our day to day operating model.
Puntos a favor
I think the best element of this product is that’s it very versatile as it allows you to design it around your current operation. Also the team are constantly releasing useful updates, some of which make life a little easier and some offer productivity gains.
Puntos en contra
There nothing really that’s bad here, any elements that were hare to navigate are constantly being updated to make them as user friendly as possible.
Respuesta de Simpro Software
What a great review - we are thrilled to hear how pleased you are with your system and benefit from our regular new system updates. BigChange is indeed a very versatile system and we are happy to be part of your operating model.
Thank you for choosing BigChange.
- Sector: Construcción
- Tamaño de la empresa: 2-10 empleados
- Software usado A diario durante 1-5 meses
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Fuente de la reseña
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Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
J.Hull Plant Engineers
Revisado el 1/3/2023
Onboarding representative [sensitive content hidden] was brilliant at helping to get us up and...
Onboarding representative [sensitive content hidden] was brilliant at helping to get us up and running, helping with any snags we have come across and offering alterative ways to use the functions of Big change to suit our needs. And equally our now [sensitive content hidden] is great at helping us this any snags or issues we come across as we get further into using the system.
Puntos a favor
The first thing we benefited from moving to Big Change is digital job cards that are filled out by the engineers link straight to the job, previously we were on paper. With the job cards now being digital it has reduced the hours and man power to transfer the paper job card to the invoice as now they are automatically liked. Secondly is pricing, having the correct pricing atomically calculated in the financials. Again taking the time and man power out of the invoicing, meaning we can invoice out more frequently with ease which is improving the cash flow for our business. Since using Big Change we have achieved a more stream line process for job management, financials and starting to achieve more stock control with in the company. Also keeping record of services and maintenance under taken and parts used against our customers machines. We really feel if you take the time on the initial set up you reap the benefits long term.
Puntos en contra
The stock and inventory section could do with some tweets to make this area be more flexible to fit the needs of different customers. And stock control needs improving, not letting you go into minus numbersThe search facility- it doesn't actually 'search anything' as it says!Not having access to view our Big Change invoices for use of the software online all in one place.
Alternativas consideradas
JoblogicRazones para cambiar a BigChange
Respuesta de Simpro Software
Hi Susan,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system.
It makes us incredibly happy to know that we were able to help you achieve your goals.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
P.S. If you ever need help, please don't hesitate to reach out; we're always here.
Best Wishes
Louise
- Sector: Seguridad e investigaciones
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 6-12 meses
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Calificación general
- Relación calidad-precio
- Facilidad de uso
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- Probabilidad de recomendación 1.0 /10
Optimistically disapointed
Revisado el 1/2/2023
Big Change have a set way of getting you going, this I feel didnt work when we started (towards the...
Big Change have a set way of getting you going, this I feel didnt work when we started (towards the end of Covid rules) I felt completely alone trying to run the company whilst my staff seemingly failed at nearly every task from finance to engineering, all complaing about job watch, I brought this to senior management attation late December when our entire Databse wwas accidently corrpted during a routine upload? We have been offered additional onboarding from [sensitive content hidden] totalling 4 days at present but I cannot see the light yet. I am attwending a crucial Meeting on the 8th February I hope something comes from that.
Puntos a favor
Portal feature is a big bonus. I am finding it hard to find any others at present sorry.
Puntos en contra
we have had quite a few problems wit day to day running with Job Wacth and some issues which have been costly to remedy still continue to plague us, duplcation of random maintenece visis for instance, we have approx 6 outstanding issues being looked at
- Sector: Servicios para instalaciones
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante Más de dos años
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Fuente de la reseña
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Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
Kev's Review of Big Change
Revisado el 5/1/2023
A real partnership with a company that listens API links progressing well
A real partnership with a company that listens API links progressing well
Puntos a favor
1. Nice bunch of people to deal with2. Reliability and wants to help
Puntos en contra
SchedulingStock controlSage 50 cloud integration unreliable so we use sage 50 server based
Respuesta de Simpro Software
Hi Kev
Thank you for the feedback and thank you to you and the team for providing feedback valuable insights on how we can continue to improve BigChange further.
Our Mission is simple in that we want to make you and your business unstoppable, and we can only do that through building partnerships and working together so looking forward for that to continue in 2023.
If you or your team need any further help, please do not hesitate to reach out to your Customer Success representative or to me directly.
Many Thanks
Ian Burgess
Chief Customer Officer
- Sector: Automatización industrial
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
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Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Whole business can now function as one
Revisado el 26/10/2021
Implementation with the on boarding team has been fantastic, they have been extremely helpful. Any...
Implementation with the on boarding team has been fantastic, they have been extremely helpful. Any issue that occur are quickly resolved with roadcrew who are extremely helpful
Puntos a favor
Previously we had to use several systems to run our sales team, service department and accounts. This can now all be done as one and each department has access to the whole system. Being able to see what customers have on hire without asking other departments has been key for our sales team.
The quick access to service quotes allows the team to function more efficiently and effectively. Glad we made the decision to change
Puntos en contra
Some of the reporting could be improved with the likes of power bi. This would enable management teams to create their own purpose built reports
Alternativas consideradas
Point of Rental SoftwareRazones para elegir BigChange
Cloud based Full team access Reliability Ease of useSoftware anterior
JoblogicRazones para cambiar a BigChange
Respuesta de Simpro Software
Thank you for sharing your experience with BigChange, Stacey!
We're so glad to hear that our app was efficient and effective for you.
We are always working to improve our product so your feedback is much appreciated.
BigChange
Preguntas frecuentes sobre BigChange
He aquí algunas preguntas frecuentes sobre BigChange.P. ¿Qué tipo de planes de precios ofrece BigChange?
BigChange ofrece los siguientes planes de precios:
- A partir de: GBP 14,95/mes
- Modelo de precios: Suscripción
- Prueba gratis: No disponible
P. ¿Quiénes son los usuarios habituales de BigChange?
Los clientes habituales de BigChange son:
2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000
P. ¿Qué idiomas admite BigChange?
BigChange admite los siguientes idiomas:
francés, inglés
P. ¿BigChange es compatible con dispositivos móviles?
BigChange admite los siguientes dispositivos:
Android (móvil), iPhone (móvil), iPad (móvil)
P. ¿Con qué otras aplicaciones se integra BigChange?
BigChange se integra con las siguientes aplicaciones:
Google Maps, Microsoft Outlook, Microsoft Word, QuickBooks Online Advanced, SAP Business One, Sage 50 Accounting, Xero, inspHire, what3words
P. ¿Qué tipo de asistencia ofrece BigChange?
BigChange ofrece las siguientes opciones de asistencia:
E-mail/Help Desk, Preguntas frecuentes/foro, Base de conocimientos, Asistencia telefónica, Asistencia 24/7, Chat
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