--- description: Busca información actualizada sobre BeyondTrust Remote Support en GetApp Colombia. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara BeyondTrust Remote Support con productos similares hasta encontrar la opción adecuada. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: BeyondTrust Remote Support: precios, funciones y opiniones | GetApp Colombia 2026 --- Breadcrumb: [Inicio](/) > [Software de help desk](/directory/287/help-desk-ticketing/software) > [BeyondTrust Remote Support](/software/113939/bomgar) # BeyondTrust Remote Support Canonical: https://www.getapp.com.co/software/113939/bomgar Página: 1 de 82\ Siguiente: [Página siguiente](https://www.getapp.com.co/software/113939/bomgar?page=2) > BeyondTrust Remote Support (anteriormente Bomgar Remote Support) es una importante solución del sector para acceder de forma segura cualquier dispositivo o sistema, ubicado en cualquier parte del mundo, con el objetivo de darle soporte. > > Veredicto: 2010 usuarios lo han valorado con **4.6/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.6/5** | 2010 Opiniones | | Facilidad de uso | 4.5/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.5/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.4/5 | Basado en las opiniones generales | | Funciones | 4.5/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: BeyondTrust - **Constitución**: 1985 ## Contexto comercial - **Precio inicial**: US$ 1.995,00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (local), Linux (local), Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: alemán, francés, inglés, neerlandés - **Países disponibles**: Alemania, Australia, Canadá, Estados Unidos, Reino Unido ## Funciones - API - Acceso desatendido - Alerts/Escalation - Almacenamiento seguro de datos - Anotaciones - Autenticación - Autenticación de dos factores - Autorizaciones basadas en roles - Chat en tiempo real - Chat y mensajería - Comunicación multicanal - Control/Acceso remoto - Controles o permisos de acceso - Creación de informes/análisis - Creación de marca personalizable - Encuestas y comentarios - Gestión de acceso - Gestión de contraseñas - Gestión de credenciales - Gestión de la base de conocimiento ## Integraciones (en total: 13) - Agiloft - Autotask PSA - ChangeGear - Cherwell Service Management - FootPrints - Freshservice - Intelligent Service Management - JIRA Service Management - Salesforce Sales Cloud - ServiceNow - SysAid - TOPdesk - Zendesk Suite ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia 24/7 - Chat ## Categoría - [Software de help desk](https://www.getapp.com.co/directory/287/help-desk-ticketing/software) ## Categorías relacionadas - [Software de help desk](https://www.getapp.com.co/directory/287/help-desk-ticketing/software) - [Programas para asistencia remota](https://www.getapp.com.co/directory/563/remote-support/software) - [Software PAM](https://www.getapp.com.co/directory/1181/privileged-access-management/software) ## Alternativas 1. [Zoho Assist](https://www.getapp.com.co/software/9913/zoho-assist) — 4.7/5 (1445 reviews) 2. [TeamViewer ONE](https://www.getapp.com.co/software/90948/teamviewer) — 4.6/5 (11629 reviews) 3. [AnyDesk](https://www.getapp.com.co/software/120039/anydesk) — 4.6/5 (1787 reviews) 4. [Slack](https://www.getapp.com.co/software/91563/slack) — 4.7/5 (24142 reviews) 5. [Supremo Remote Desktop](https://www.getapp.com.co/software/132559/supremo-remote-desktop) — 4.7/5 (447 reviews) ## Opiniones ### "Reliable and Secure Remote Support" — 4.0/5 > **Priyanka** | *6 de enero de 2025* | Software informático | Valoración de la recomendación: 8.0/10 > > **Puntos a favor**: Its easy to use and super secure. The session recordings and reports are helpful, and it works well across platforms. It’s reliable and gets the job done. > > **Puntos en contra**: Its bit pricey, especially for smaller teams. The setup process can be a bit complicated, and it took time to fully integrate with other tools. > > Its reliable and secure, with great features like session recording and cross-platform compatibility. While it can be a bit pricey and complicated to set up, it’s definitely worth it for teams needing strong remote support capabilities. ----- ### "BeyondTrust - The last remote support tool you will buy." — 5.0/5 > **Jonathan** | *13 de mayo de 2024* | Educación superior | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: We have loved everything about this tool. The fact that we can easily remote into any machine, whether on campus or off and if they are connected to the domain we can do a jump straight to that device without having the user do anything. > > **Puntos en contra**: I don't know that I have found anything I don't like about BeyondTrust Remote Support. If I had to say anything it might be that it's complicated to add SSO users as admins. > > We started out with just a few licenses and during COVID added more since more users were at home but afterwards we realized how great it was and kept our licenses because we use it so much more. ----- ### "Reviewing Zoho- A Remote Access Software" — 3.0/5 > **Usuario verificado** | *22 de diciembre de 2022* | Aprendizaje en línea | Valoración de la recomendación: 5.0/10 > > **Puntos a favor**: The software integrated nicely with what we were already using. > > **Puntos en contra**: Their customer support service is not great. Since English is not their first language and they were hired just to answer a phone, they are of very little help. > > Overall ZOHO is ok, but I have used better. ----- ### "Remote support software Bomgar" — 5.0/5 > **Obakeng** | *19 de enero de 2022* | Tecnología y servicios de la información | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: When it comes to allowing IT to remotely access their computers, employees will always be hesitant. This can result in a significant increase in resolution and deployment times. However, because of its various capabilities and customization choices, Bomgar Remote Support has a full set of tools that allow the organization and its users to feel confident in allowing IT to remotely access their machine. > > **Puntos en contra**: For your employees and IT support, Bomgar Remote Support is simple to set up and maintain. You can install a shortcut on PCs that will automatically start remote sessions, or you can have a support representative provide you a session key to start the session. As a result, you have a lot of flexibility in how you manage support sessions. Once you've been remoted in, you'll have access to a variety of choices for operating the computer, such as control panel shortcuts, screenshot options, and a simple file sharing interface. The customer can view everything that is going on and communicate with the representative via a chat box that also displays useful information such as the commands that the representative is performing. > > I love it as you can remote into one machine as a group or during a troubleshooting meetings ----- ### "My freind for IT support" — 4.0/5 > **Changdae** | *9 de febrero de 2023* | Banca | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: I am an IT support. The size of company is the 30 people. So I use this program so frequently. I can support them as soon as possible. > > **Puntos en contra**: The most helpful thing about BeyondTrust Remote Support is that IT staff can communicate with employees about the status of their requests and any questions they have. This open line of communication and real-time delivery of notifications helps ease frustration caused by IT issues. > > The initial setup is not very intuitive. It can be challenging to find the exact options that work for a specific environment. App deployment can be tricky with the installer deleting after installation. ----- Página: 1 de 82\ Siguiente: [Página siguiente](https://www.getapp.com.co/software/113939/bomgar?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.com.co/software/113939/bomgar) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Datos estructurados