SecureLink
Sobre SecureLink
SecureLink es una solución de gestión de acceso privilegiado de proveedores para empresas y proveedores de tecnología. Ofrece funciones de permisos basados en roles, registros de auditoría, gestión de cumplimiento, autorregistro, uso compartido de escritorio, soporte remoto, transferencia de archivos y más. Permite a las grandes empresas garantizar la seguridad de sus redes, así como identificar, auditar y controlar a terceros.
SecureLink for Enterprises permite a los usuarios configurar la autenticación de múltiples factores, agregar automáticamente permisos con privilegios inferiores, administrar informes de auditoría de seguridad de TI, supervisar la actividad en tiempo real y más. Los administradores pueden otorgar permisos de acceso a los proveedores, que también pueden registrarse para la autorización mediante una herramienta de autoservicio. La plataforma SecureLink también permite a las empresas almacenar credenciales y proporcionar soporte remoto a los empleados.
SecureLink for Vendors permite a los proveedores de tecnología estandarizar métodos de acceso para múltiples clientes y proporcionar soporte remoto. Con esta plataforma, los proveedores pueden solicitar acceso a sus clientes y proporcionar un registro de auditoría completo para que los clientes sepan a qué se accede y por qué.
Imágenes
¿Tienes dudas sobre SecureLink?
Compara con una alternativa popular
Precio inicial
Opciones de precios
Funciones
Integraciones
Facilidad de uso
Relación calidad-precio
Atención al cliente
Alternativas
Zoho Assist
Google Chat
LogMeIn Central
GoToMyPC
Opiniones
¿Ya tienes SecureLink?
¡Ayuda a los compradores de software! Las opiniones sobre los productos son útiles para que el resto de los usuarios podamos tomar las decisiones acertadas.
- Sector: Software informático
- Tamaño de la empresa: 11-50 empleados
- Software usado Semanalmente durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Great people, Great product.
Revisado el 5/4/2018
An easy way to setup remote access for customers that do not have a preferred method - works...
An easy way to setup remote access for customers that do not have a preferred method - works especially well with my smaller clients who own their own pharmacy. I like that Securelink is familiar with healthcare and HIPAA requirements.
Puntos a favor
Consistency - If customers will adopt it we have a single way to access remote systems.
Web based, quick connect is good for immediate connections.
Puntos en contra
Price is a bit high compared to other services. There are some strange errors / quirks that I have reported. Support has worked with me to resolve but ultimately I do not have time to assist in the resolution. Hard to believe I am the only one experiencing a specific error.
- Sector: Software informático
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Good product in need of a few additional features to turn it into a powerful customer support...
Revisado el 30/3/2021
I like the high level of security that is available with regard to customer credentials. BUt.. it...
I like the high level of security that is available with regard to customer credentials. BUt.. it is possible to configure simply as a VPN replacement without holding credentials in the agent - relying on users to use MS remote desktop to access additional servers (for example) within a customer network (thereby requiring users to access customer credentials). Securelink is good, but it is possible to deploy sub-optimally - and miss the point of keeping credentials out of the hands of users.
Puntos a favor
It's excellent for providing access to customer systems while keeping their credentials secure
Puntos en contra
There are often items of data or notes that need to be made about customer systems that other members of the team need to know when accessing the system. The password for the SQL database, the reboot sequence, the location of backup files - for example(s). This information needs to be at your fingertips when accessing a customer system, kept securely, and easily updated/added-to by colleagues. Holding this additional data in Securelink so that it is readily accessible when accessing a customer system would be really helpful.
Respuesta de SecureLink
Ian, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. We are glad to hear that you have had a positive experience with SecureLink and it's ability to get you securely connected to your customers.
We currently support the open-text notes and pre-connection notes for both Gatekeepers and Customers. This could assist you and other reps by giving you additional contextual information about your customers and their systems.
Please send us an email at [email protected] if you would like to set up some time to go over your feedback about the product.
- Sector: Software informático
- Tamaño de la empresa: 1.001-5.000 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 6.0 /10
User Experience
Revisado el 30/3/2021
We are a software company that uses it to support our customers.
We are a software company that uses it to support our customers.
Puntos a favor
The portal making customers easy to find is a wonderful feature.
Puntos en contra
The most frustrating part is that copy/paste works sometimes and other times it will not work at all. Next in line is the fact that you are disconnected when your network connection changes. For example connecting to VPN versus being connected over the internet disconnects all sessions. Internet connectivity is much faster and a better remote experience but some necessary resources require VPN access.
Respuesta de SecureLink
Daniel, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product.
I'm sorry to hear you are having trouble with connection stability and consistency. I would be happy to talk further about your issue as well as discuss the situation in which this is typically occurring.
Please send us an email at [email protected] if you would like to set up some time to go over your feedback about the product.
- Sector: Software informático
- Tamaño de la empresa: 201-500 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 9.0 /10
SecureLink is great as a VPN for tech support
Revisado el 30/3/2021
Using multiple VPN's for my job, I find that SecureLink is the easiest to use with the least...
Using multiple VPN's for my job, I find that SecureLink is the easiest to use with the least amount of issues. End user can customize it to allow access only to specific servers and can control turning it on/off to specific times or for specific procedures to turn on (has message that pops up to say personalized entry message)
Puntos a favor
It allowed very easy access to remote servers (fully controlled by end user for access).
If it goes down , the customer support gets it running very quickly.
Puntos en contra
It could only have 2 users on a platform at a time (not the best for multi server unless they use a Nexus)
Cannot delete old Gatekeepers only deactivate (one of the clients has over 50 gatekeepers that we have to sort through.
Respuesta de SecureLink
Alan, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. We are glad to hear that you have had an overall positive experience with SecureLink and our customer support team.
Currently in the UI users do have the ability to delete Gatekeepers, this is something that may have to be handled by your SecureLink administrator. I appreciate your feedback around having multiple users on a single platform and will make sure we open a ticket internally around that feature.
Please send us an email at [email protected] if you would like to set up some time to go over your feedback about the product.
- Sector: Salud, bienestar y deporte
- Tamaño de la empresa: 5.001-10.000 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 10.0 /10
Thoughts on Securelink
Revisado el 30/3/2021
SecureLink provides our vendors an excellent method of connecting to our infrastructure. Auditing...
SecureLink provides our vendors an excellent method of connecting to our infrastructure. Auditing with video is top notch. Support isproactive and wil work with you to resolve even complex/unusual problems
Puntos a favor
Learning curve is moderately steep, but once learned integration with the business is very easy. Support is fantastic
Puntos en contra
Reporting features are virtually non existant. Basic reports are available but the most important reports (such as a list of when vendors last logged in - important so you can keep costs down) do not exist. Analytics are not available. Also many of the great features are not documented anywhere
Respuesta de SecureLink
Don, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. We are glad to hear that you have had a positive experience with SecureLink and
especially with our support team.
We have recently released an improved reporting module for the product. These features include report scheduling,filtering, exporting, as well as several new standard reports available to run.
Please send us an email at [email protected] if you would like to set up some time to go over your feedback about the product.
Preguntas frecuentes sobre SecureLink
He aquí algunas preguntas frecuentes sobre SecureLink.P. ¿Quiénes son los usuarios habituales de SecureLink?
Los clientes habituales de SecureLink son:
51-200, 201-500, 501-1.000, 1.001-5.000
P. ¿Qué idiomas admite SecureLink?
SecureLink admite los siguientes idiomas:
inglés
P. ¿SecureLink es compatible con dispositivos móviles?
SecureLink admite los siguientes dispositivos:
Android (móvil), iPhone (móvil), iPad (móvil)
P. ¿Con qué otras aplicaciones se integra SecureLink?
SecureLink se integra con las siguientes aplicaciones:
BeyondTrust Remote Support, CyberArk Privileged Access Management Solutions, Duo Security, OneLogin, Salesforce Sales Cloud
P. ¿Qué tipo de asistencia ofrece SecureLink?
SecureLink ofrece las siguientes opciones de asistencia:
E-mail/Help Desk, Preguntas frecuentes/foro, Base de conocimientos, Asistencia telefónica, Asistencia 24/7, Chat
Categorías relacionadas
Ver todas las categorías de software encontradas para SecureLink.
