Sobre Tripleseat

Tripleseat SmartSuite es una solución de gestión de eventos y ventas basada en la nube para hoteles, restaurantes y otros recintos. Ha sido diseñada para agilizar el proceso de planificación de eventos. El paquete de software incluye SmartDocs, para generar y administrar propuestas de eventos, pedidos y facturas; SmartLeads, para capturar clientes potenciales a través de múltiples canales; y SmartChat, para la comunicación entre gestores de eventos y clientes. Tripleseat también ofrece un calendario de reserva de eventos, procesamiento de pagos online, herramientas de gestión de contactos, informes financieros y de ventas y mucho más.

SmartDocs de Tripleseat permite a los usuarios generar contratos, pedidos, propuestas y facturas de eventos personalizados con control sobre la marca, los colores, las fuentes y otros aspectos de los documentos. Los documentos se almacenan online, se pueden compartir con el personal y los clientes y se pueden ver en cualquier dispositivo. Permite crear menús dinámicos online para los pedidos de eventos de banquetes. Los usuarios pueden paquetes de eventos estándar y personalizados. SmartLeads permite la captura de clientes potenciales desde sitios web de lugares, páginas de Facebook y a través del directorio de lugares de Tripleseat. Los detalles del cliente potencial se rellenan automáticamente en la base de datos de contactos. SmartChat conecta las comunicaciones con los detalles del evento del cliente y genera tareas automáticas para administrar los pasos de los eventos, los seguimientos, los recordatorios de los invitados y más.

El calendario de reservas de Tripleseat almacena detalles de todos los eventos en múltiples lugares. Los usuarios pueden filtrar su vista por lugar, sala o estado del evento. Es posible acceder a los detalles completos de la reserva en una única ubicación; los usuarios pueden agregar campos personalizados para capturar toda la información requerida. Las notas, tareas y documentos relacionados también se pueden rastrear junto con los detalles de quién solicitó el evento. Las tarjetas de crédito de los clientes pueden cargarse online a través del portal de pago conforme a PCI, lo que permite que los usuarios pueden cobren depósitos o saldos de eventos completos durante el proceso de reserva.

Precios desde:

Sin información del proveedor

  • Versión gratuita
  • Prueba gratis
  • Suscripción

Las 5 mejores alternativas a Tripleseat

Clientes habituales

  • Trabajadores autónomos
  • Empresas pequeñas (2-50)
  • Empresas medianas (51-500)
  • Empresas grandes (500 o más)

Implementación

  • Basado en la nube
  • Entorno local

Disponible en los países siguientes

Estados Unidos

Idiomas admitidos

inglés

Precios desde:

Sin información del proveedor

  • Versión gratuita
  • Prueba gratis
  • Suscripción

Las 5 mejores alternativas a Tripleseat

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Funciones

Funcionalidades totales de Tripleseat: 93

  • Acceso móvil
  • Actualizaciones en tiempo real
  • Admite iCalendar
  • Alertas y notificaciones
  • Almacenamiento de documentos
  • Análisis de atención al cliente
  • Análisis de canales
  • Análisis predictivo
  • Automatización de marketing
  • Base de datos de clientes
  • Base de datos de contactos
  • Bodas/fiestas
  • Búsqueda/filtro
  • CRM
  • Calendario de eventos
  • Campos personalizables
  • Captura de clientes potenciales
  • Catalogación/Categorización
  • Conferencias/convenciones
  • Confirmación y recordatorios
  • Control de respuestas por correo electrónico
  • Creación de informes y estadísticas
  • Creación de informes/análisis
  • Creación de marca personalizable
  • Cualificación de leads
  • Datos en tiempo real
  • Distribución de clientes potenciales
  • Enrutamiento
  • Facturación
  • Generación de clientes potenciales
  • Generación de propuestas
  • Gestión de alimentación y bebidas
  • Gestión de banquetes
  • Gestión de calendarios
  • Gestión de clientes
  • Gestión de cocinas y de menús
  • Gestión de contactos
  • Gestión de contratos o licencias
  • Gestión de descuentos
  • Gestión de documentos
  • Gestión de eventos
  • Gestión de facturas
  • Gestión de inscripción
  • Gestión de la comunicación
  • Gestión de la disponibilidad
  • Gestión de modelos
  • Gestión de reservas
  • Gestión de reservas
  • Gestión de reservas por grupos de habitaciones
  • Gestión de restricciones
  • Gestión de tareas
  • Gestión de tasas de facturación
  • Gestión de usuarios
  • Gestión de ventas
  • Gestión de viñas
  • Gestión del pipeline
  • Gestión multicanal
  • Historial de cliente
  • Historial de transacciones
  • Informes personalizables
  • Integraciones de terceros
  • Integración de Microsoft Outlook
  • Integración de páginas web
  • Integración de redes sociales
  • Inventario de salas
  • Marketing por correo electrónico
  • Modelos personalizables
  • Métricas de rendimiento
  • Pagos electrónicos
  • Pagos en línea
  • Panel de actividades
  • Plantillas de correo electrónico
  • Preguntas frecuentes
  • Presupuestos y estimaciones
  • Presupuestos/previsiones
  • Procesamiento de pagos
  • Procesamiento de tarjetas de crédito
  • Programación
  • Programación de disponibilidad de habitaciones
  • Programación de eventos
  • Promoción social
  • Recordatorios
  • Reserva de habitaciones
  • Reserva de salas de reuniones
  • Reserva en línea
  • Reuniones internas
  • Segmentación de clientes potenciales
  • Seguimiento de fuentes
  • Seguimiento de tareas
  • Sincronización de calendario
  • Sincronización multicanal
  • Varias instalaciones
  • Varias ubicaciones

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Gather

4,8
#1 alternativa a Tripleseat
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OfficeRnD Flex

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Microsoft Excel

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Gather

4,9
#4 alternativa a Tripleseat
Gather es un software de gestión de proyectos que permite a los diseñadores de interiores acceder de forma remota a los...

Opiniones

Calificación general

4,7 /5
(476)
Relación calidad-precio
4,6/5
Funciones
4,4/5
Facilidad de uso
4,6/5
Asistencia al cliente
4,7/5

¿Ya tienes Tripleseat?

¡Ayuda a los compradores de software! Las opiniones sobre los productos son útiles para que el resto de los usuarios podamos tomar las decisiones acertadas.

Mostrando 5 opiniones de 476
Kathryn
Calificación general
  • Sector: Alimentación y bebidas
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Gather is the ONLY program for me!

Revisado el 30/7/2019

I am saving so much time using this software with clients. Half the time it used to take me to send...

I am saving so much time using this software with clients. Half the time it used to take me to send contracts.

Puntos a favor

Gather is the best software to use for private dining, the ease of use is like no other! You can use it on the app, computer, tablet etc... it is very easy to develop files to save on the software and send contracts to clients. Once you train your staff their are very little questions that follow because of the ease of use with this product. Clients also love it because it leaves less back and forth with contracts and they can do everything they need from the form you send them. The software also works with your email and you're notified on the home screen and via our work email. They're constantly upgrading and using new integrations as well.

Puntos en contra

This is not a con because I don't know if this is possible, but if Gather could find a way to integrate with Open Table so contracts update to that software it would be amazing. I am not a computer programmer so I have no idea if that's possible, but really their are no cons with Gather.

Meg
Calificación general
  • Sector: Restaurantes
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

LOVE Tripleseat!

Revisado el 3/6/2019

Tripleseat helped me almost double my sales in one year, just from taking me a way from my...

Tripleseat helped me almost double my sales in one year, just from taking me a way from my color-coded sticky note and hard-copy calendar system. It makes it easier to take vacations and leave the other managers with clear instructions of what they need, communicate with my team and client at the same time so everyone is on the same page, etc. I also work from home most of the time so my Chef and GM have access to all of the BEO's and client information so they can see everything without me having to be there to bring it to them. Overall I love it!

Puntos a favor

I'll start out by saying that I'm a one woman operation. I'm the only one in our restaurant that sells, details and facilitates all of our events, plus plans all of our in-house events, plus managing the actual restaurant side...so I have a lot to do! Tripleseat makes my job exponentially easier and more streamlined. One of my favorite things is that they listen to their users. Every month there is something updated that makes it that much butter, and their customer service is fantastic. They've also started hosting events so you can get hands on training, meet the team, etc. I love that!

Puntos en contra

There are a lot of features that I don't use being one person in one unit. It would be nice if there were different tiers of pricing based on the parts you use and those you don't (like a Tripleseat Lite vs. Tripleseat Multi-Unit). That's about it!

Alternativas consideradas

Gather y Caterease

Razones para cambiar a Tripleseat

We liked the interface better and thought the systems they used were more in tune with what we needed.
Jenny
Calificación general
  • Sector: Organización de eventos
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Indispensable Program!

Revisado el 14/5/2019

The customer service team is always very efficient and timely as well as friendly. We couldn't run...

The customer service team is always very efficient and timely as well as friendly. We couldn't run our business without Gather. Earlier in our development we considered other software geared toward events, but they seemed to specialize on only one aspect or two at a time. With Gather we can customize our menu making it so easy for our whole team to update a proposal at any given moment.

Puntos a favor

Our team loves how each client has his/her own customer portal. It is fairly easy to change any details at any time. It is also imperative for us to be able to send an approval request to each client at the time of solidifying details for an event. Really helps us to ensure our team can execute the event flawlessly.

Puntos en contra

We wish that Gather was able to track any changes made by one of our team members so that when a change occurs, we can know exactly who made it and why... Or that there was specific place for a team member to track changes in the portal. Also, we wish that there was a way to approve each specific section instead of just an over all proposal. Our clients are dealing with TONS of wedding details (not always through us) and they have a lot on their minds.

Alternativas consideradas

Total Party Planner

Razones para cambiar a Tripleseat

See above.
Tabitha
Calificación general
  • Sector: Alimentación y bebidas
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Gather has made my proposal writing 100% better than when I had to write them manually using...

Revisado el 12/9/2017

Quick & easy creation of bookings. Fast reaction updates with existing bookings. Immediate updates...

Quick & easy creation of bookings. Fast reaction updates with existing bookings. Immediate updates across the entire booking and all of its documents. Superior customer service.

Puntos a favor

We are a restaurant with a huge catering business and this software was designed for an on site caterer with event rooms versus everything being off site like our business model. I am looking forward to the modifications in the future that close the gap on the two concepts better. It has made proposal writing a dream! I love that everything is live across the entire booking with a click of the mouse. The customer service is unbelievable! Everyone is always so pleasant & receptive with all of my questions, comments, concerns & suggestions. The mobile app is great and we want to use it more but the team communication alert email doesn't function on mobile which renders it useless to our team. The reporting seems to constantly improving but we can not connect it to our system so we do not currently use it but I look forward to a day when we can. I absolutely love all of the filtering throughout the entire program and how there are multiple ways to find a previous booking. The calendar is my favorite view and I am looking forward to beginning to use the task function shortly. I have created many many menu templates which is superb but would like to copy one from an actual booking as well. Overall, I completely understand that this is meant for more formal venue catering so I am just grateful that I am able to utilize it at the level that I can for corporate/off site catering. It is so quick & easy and I just cant believe how effective it is to update for a client. Great job!

Puntos en contra

The biggest issue with Gather for us is that it does not report to our inventory/reporting system. We have to manually ring everything into our Revel POS system in order to capture an accurate product mix. Basically this means that this software is really only for me to create the proposal and our comptroller must recreate everything in another program. Huge waste of time but a necessary evil for me to have this valuable tool to do my job. I wish that there were more templates for multiple sections including but not limited to the notes sections. I find myself copy & pasting my own words dozens of times a day. I would like to see the lead be able to be customized because I have to ask a set series of additional questions before I may even begin a proposal. It would be really helpful to copy & paste emails into the message section to be able to assure an accurate add. I think that it is important to add a confirmation to the client that their CC info has been added correctly. I get MULTIPLE emails a week asking if we are all set since they do not get a confirmation. Please finalize the condensed versions that you have been toying with. Please go back to the notification to COMPLETE the gratuity, 50% miss it. Lastly, add the onsite contact info to the CHEF BEO. We use that version for the driver because it is a cleaner version to pack the van with. The regular BEO is only sent to the client with the proposal because it has too much going on for the delivery pack list. Thanks!

Lauren
Calificación general
  • Sector: Restaurantes
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

The system every Private Dining Sales person has been waiting for!

Revisado el 17/10/2018

I had the pleasure of being introduced to Tripleseat at a previous job, and that company unanimously...

I had the pleasure of being introduced to Tripleseat at a previous job, and that company unanimously agreed for all of the concepts to make the switch to their program. It was better than the other options out there at the time, and made the most sense. After working with everyone while being at that company, I brought them on board to my current employer. Their sales team, support team, training team, all of them, are so friendly, and helpful! There is no question too small, or request too large to be considered.
I am a big fan, and would recommend them to anyone looking for a new booking system in a heartbeat.

Puntos a favor

My favorite part of TripleSeat is that everything makes logical sense, and is able to be customized to your needs. When inputting the information, you don't have unnecessary steps in order to get your basic needs into the system. If I have a brand new manager who only gets a date, time, number of guests, and the host's contact info, they can (within minutes) get them a contract. At the very least they can send them an email with menus and instead of loosing a sticky note, have it tracked so I can follow up.
Truly this was made for the Sales person in mind, with how the data is tracked, and how much time it saves.

Puntos en contra

My only wish for the software, was that it would allow for you to track correspondence directly with a contact and not having it connected to an event. There doesn't seem to be a way to pull up someone who is in your data base, and just send them a prospecting email, or share with them updated menus or promotions. You have to export their contact information and email, or use a previous event.

Mostrando 5 opiniones de 476 Todas las opiniones

Preguntas frecuentes sobre Tripleseat

He aquí algunas preguntas frecuentes sobre Tripleseat.

Tripleseat ofrece los siguientes planes de precios:

  • A partir de:
  • Modelo de precios: Suscripción
  • Prueba gratis: No disponible

Los clientes habituales de Tripleseat son:

2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000

Tripleseat admite los siguientes idiomas:

inglés

Tripleseat admite los siguientes dispositivos:

Android (móvil), iPhone (móvil), iPad (móvil)

Tripleseat se integra con las siguientes aplicaciones:

AllSeated, CardConnect, Constant Contact, Fishbowl, Google Calendar, Mailchimp, Meta for Business, Microsoft Outlook, Oracle Service, SevenRooms, Social Tables, StayNTouch Cloud PMS, Tock, WebRezPro

Tripleseat ofrece las siguientes opciones de asistencia:

E-mail/Help Desk, Preguntas frecuentes/foro, Base de conocimientos, Asistencia telefónica, Chat

Categorías relacionadas

Ver todas las categorías de software encontradas para Tripleseat.