UJET

Plataforma de interacción con el cliente y asistencia con integración de CRM

Sobre UJET

UJET es una moderna empresa de software de centro de contacto en la nube. Destaca por su excelente nivel de innovación en asistencia al cliente en la era de los teléfonos inteligentes, servicio que presta a través de la web, teléfonos y aplicaciones móviles. La plataforma UJET deleita a los usuarios finales con acceso en cualquier momento y en cualquier lugar y funcionalidad de teléfono inteligente simple, que eleva el nivel de desempeño de los agentes a través de soluciones de voz, chat, imagen, video y texto, con reconocimiento del contexto. La plataforma UJET ofrece nivel empresarial en lo que se refiere a su confiabilidad global, seguridad y capacidad de ampliación. Además, es compatible con SOC2 Tipo II y con HIPAA.

UJET cuenta con la confianza de innovadoras empresas centradas en el cliente, como Nest, Barkbox, Atom Tickets, Blink, August, Instacart y Postmates. Todas estas empresas confían en la plataforma para automatizar los procesos del centro de contacto y proporcionar experiencias superiores que impulsan una mayor satisfacción del cliente. Con sede central en San Francisco, UJET permite a empresas de todos los tamaños ofrecer experiencias de asistencia tan buenas que convierten a los clientes en defensores de la marca de por vida.


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UJET

4,5 (116)
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El más valorado

Precio inicial

No se han encontrado precios
EUR 14,00
mes

Opciones de precios

Versión gratuita
Prueba gratuita
Versión gratuita
Prueba gratuita

Funciones

64
160

Integraciones

10
40

Facilidad de uso

4,7 (116)
4,4 (2.087)

Relación calidad-precio

4,8 (116)
4,5 (2.087)

Atención al cliente

4,8 (116)
4,3 (2.087)

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Opiniones

Calificación general

4,5 /5
(116)
Relación calidad-precio
4,8/5
Funciones
4,5/5
Facilidad de uso
4,7/5
Asistencia al cliente
4,8/5

¿Ya tienes UJET?

¡Ayuda a los compradores de software! Las opiniones sobre los productos son útiles para que el resto de los usuarios podamos tomar las decisiones acertadas.

Mostrando 5 opiniones de 116
Polina Maria
Calificación general
  • Sector: Servicios para el consumidor
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Review for Software buyers

Revisado el 19/3/2020

I truly haven't experienced many issues with Ujet. We had a team of Specialists from Ujet to come...

I truly haven't experienced many issues with Ujet. We had a team of Specialists from Ujet to come out. They were very helpful and gave very good information and tips on how to successfully get the most out of Ujet.

Puntos a favor

I love that when you pull up a client in the database, all of their information comes up. Also, all of their related tickets come up as well. I love it when I click on a client's name and everything comes up. Phone calls, emails and the fact that we can merge a ticket into another ticket to keep everything organized are phenomenal and it's efficient.

Puntos en contra

The thing I least like about Ujet is that in the Time and Date for the emails and phone calls that you send out will say Monday and not give the date. Or it will say today and not the date. It stays that way. They should always put in a date instead of putting the day because it's always changing and if you haven't checked in on a ticket or forgot to then you don't know if it's this Thursday or last Thursday. Or maybe I'm not looking at it correctly.

Valerie
Calificación general
  • Sector: Electrónica de consumo
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Values you as a customer

Revisado el 21/3/2019

Our use case for ujet is very small but it works very well for what we need. We've had a great...

Our use case for ujet is very small but it works very well for what we need. We've had a great experience with ujet and their team as a whole. Even a small company like us has been made to feel like our feedback is being actioned and taken seriously. Ujet support has been amazing and their customer success team makes us feel like we matter and are valued as a customer. Their reactivity to feedback or issues is what keeps us as a customer. The product is simple to use and is constantly being improved upon, I can't wait to see how this tool continues to develop into a true omnichannel ACD. It blows the rest of the competition out of the water.

Puntos a favor

I love the ease of use for the agents. I really like how easy it is to setup and implement features/enable settings. Although we don't use much of it, I like the visual of the call and chat dashboards. I love being able to watch chats in real time or listen to calls in real time. Setting up our IVR was a cake walk compared to other competing products. I love the chat shortcuts and the ease of which I can add or edit them.

Puntos en contra

Some of the UI needs improvement, for example if you click on the dashboard and see an agent in an aux code, click on that, it brings you to that specific aux code report, but clicking agent details doesn't allow you to quickly change their status, you have to go to the separate agent tab instead. Small things like this would improve the usability and speed in which I'm able to execute functions as an admin. Our biggest gripe has to be that calls and chats are still on separate dashboards which means as an admin I need to have two open tabs to monitor traffic.

Ariell
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: 201-500 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 7.0 /10

Overall Good

Revisado el 23/9/2019

Overall I have enjoyed UJET and the ease of its use! It is very straightforward and simple to use....

Overall I have enjoyed UJET and the ease of its use! It is very straightforward and simple to use. I would say it does make my job much easier than answering a normal phone.

Puntos a favor

It's nice to have all of the info in one place, meaning stats on performance and number of tickets completed or calls taken. It's nice to see how my number matches up with my peers numbers.

Puntos en contra

Sometimes it can be a little wonky or do some weird things. For example, there have been a couple of times where I will be in one UJET status, such as available, and it will move me to unavailable. This, of course, can affect my numbers and scorecards. Just last week I was in a phone call and when I hung up it said I had missed a call while still in the other call - if these bugs were worked out it would be perfect!

Jessica
Calificación general
  • Sector: Servicios para el consumidor
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

UJet

Revisado el 25/3/2020

Great!

Great!

Puntos a favor

It’s an almost comprehensive software. I also appreciate access to review previous call logs and emails of customers who call, for information purposes and to help further resolve some issues.

Puntos en contra

1. Notification sounds of an incoming call is muted every time I first log in, until I pick up my first call. After the first call is picked, the sounds activate for all other incoming calls. Can be inconvenient if user is replying to something from the previous shift on another tab and receives a missed call as a result.
2. Lack of consistency in countdown when receiving a call. Sometimes I get a missed call after only 6 secs. Should be 10 secs all across the board.
3. It’s difficult for users to pull up call log histories of a phone number, unless we receive or call that phone number. Sometimes customers call with a different number, maybe a spouse’s or their landline, claiming they called before using another number. In order to resolve their issues, that other phone number’s log history needs to be located to hear previous conversations or read previous emails.
4. Most things can be accessed from UJet regarding a customer but format is very compact and dense. It discourages user to access information through UJet and instead use the original avenue.
5. Calls logs should appear for third party calls. For instance, if I place someone on hold to call another phone number to assist the situation, I should be able to see that new number’s log history.

Bob
Calificación general
  • Sector: Electrónica de consumo
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

What others can't do, Quick, Nimble and turned up in hours

Revisado el 21/3/2019

I've been implementing Technical Support call centers for the last 30 years anywhere from 10 agents...

I've been implementing Technical Support call centers for the last 30 years anywhere from 10 agents to 60K and 22 sites. I have used, developed and or waited for the next best thing.

What is outstanding about Ujet? Their people, they listen to you and they want to grow. They are hungry and are thinking differently. The product is excellent for what we need and it's growing with us. Get smart, revolutionize your support and use the Smart Features to excite and delight your customers. Don't be afraid to talk to your customers, just do it smartly, quickly and with a very high first contact success rate therefore driving high satisfaction.

Puntos a favor

In App Smart Features. Most other players say they are quick to implement, these guys actually deliver. Clean not overly bloated Agent widget and or supervisor interfaces.

Puntos en contra

Agent real-time/status Dashboard, The call center dashboard is nice and VERY functional but need the same for Agent activity. The agent data is available, you have to work to get it.

Mostrando 5 opiniones de 116 Todas las opiniones

Preguntas frecuentes sobre UJET

He aquí algunas preguntas frecuentes sobre UJET.

UJET ofrece los siguientes planes de precios:

  • A partir de:
  • Modelo de precios: Suscripción
  • Prueba gratis: Disponible

Los clientes habituales de UJET son:

2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000

UJET admite los siguientes idiomas:

alemán, chino, coreano, danés, español, finés, francés, inglés, italiano, japonés, noruego, portugués, sueco

UJET admite los siguientes dispositivos:

Android (móvil), iPhone (móvil), iPad (móvil)

UJET se integra con las siguientes aplicaciones:

Calabrio Workforce Management, Desk.com, Freshdesk, HubSpot CRM, Kustomer, Observe.AI, Salesforce Sales Cloud, ServiceNow, Verint Workforce Management, Zendesk Suite

UJET ofrece las siguientes opciones de asistencia:

Preguntas frecuentes/foro, Asistencia telefónica, Asistencia 24/7

Categorías relacionadas

Ver todas las categorías de software encontradas para UJET.