--- description: Busca información actualizada sobre HelpCrunch en GetApp Colombia. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara HelpCrunch con productos similares hasta encontrar la opción adecuada. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: HelpCrunch: precios, funciones y opiniones | GetApp Colombia 2026 --- Breadcrumb: [Inicio](/) > [Software de chat en directo](/directory/561/live-chat/software) > [HelpCrunch](/software/110489/helpcrunch) # HelpCrunch Canonical: https://www.getapp.com.co/software/110489/helpcrunch Página: 1 de 9\ Siguiente: [Página siguiente](https://www.getapp.com.co/software/110489/helpcrunch?page=2) > HelpCrunch es una valorada plataforma de comunicación con los clientes para tus necesidades de asistencia, marketing y ventas. Aumenta conversiones y ventas, mejora el soporte y crece más rápido con HelpCrunch. Características: - Chat en vivo - Mensajes automáticos - Marketing por correo electrónico - Centro de ayuda - Base de conocimientos - Ventanas emergentes Prueba HelpCrunch gratis. > > Veredicto: 195 usuarios lo han valorado con **4.8/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.8/5** | 195 Opiniones | | Facilidad de uso | 4.7/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.8/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.7/5 | Basado en las opiniones generales | | Funciones | 4.6/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: HelpCrunch - **Ubicación**: San Francisco, EE. UU. - **Constitución**: 2014 ## Contexto comercial - **Precio inicial**: US$ 15,00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web, Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés, ruso, ucraniano - **Países disponibles**: Albania, Alemania, Andorra, Armenia, Australia, Austria, Bielorrusia, Bosnia y Herzegovina, Brasil, Bulgaria, Bélgica, Canadá, Chequia, Chipre, Croacia, Dinamarca, Eslovaquia, Eslovenia, España, Estados Unidos y 34 más ## Funciones - AI Copilot - API - Acceso móvil - Acciones activadas por evento - Alertas de correo electrónico - Alertas y notificaciones - Alerts/Escalation - Almacenamiento de documentos - Análisis de atención al cliente - Aplicación móvil - Autoresponders - Base de datos de clientes - Base de datos de contactos - Búsqueda - Búsqueda de texto completo - Búsqueda/filtro - Campos personalizables - Catalog Management - Chat en tiempo real - Chat en tiempo real dirigido a consumidores ## Integraciones (en total: 1) - n8n embed ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Chat ## Categoría - [Software de chat en directo](https://www.getapp.com.co/directory/561/live-chat/software) ## Categorías relacionadas - [Software de chat en directo](https://www.getapp.com.co/directory/561/live-chat/software) - [Software de help desk](https://www.getapp.com.co/directory/287/help-desk-ticketing/software) - [Herramientas de email transaccional](https://www.getapp.com.co/directory/1707/transactional-email/software) - [AI Agents for Customer Support](https://www.getapp.com.co/directory/5025/ai-agents-for-customer-support/software) - [Software de gestión de comunicaciones con los clientes](https://www.getapp.com.co/directory/1139/customer-communications-management/software) ## Alternativas 1. [Slack](https://www.getapp.com.co/software/91563/slack) — 4.7/5 (24216 reviews) 2. [LiveChat](https://www.getapp.com.co/software/8385/livechat) — 4.6/5 (1727 reviews) 3. [LiveAgent](https://www.getapp.com.co/software/91301/liveagent) — 4.7/5 (1789 reviews) 4. [Zendesk Suite](https://www.getapp.com.co/software/9448/zendesk) — 4.4/5 (4094 reviews) 5. [Tidio](https://www.getapp.com.co/software/105081/tidio-chat) — 4.7/5 (590 reviews) ## Opiniones ### "Best platform for startups to unify customer experience" — 5.0/5 > **Максим** | *21 de mayo de 2024* | Animación | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: HelpCrunch works extremly well for small SaaS like us. We use it as a single customer communication tool that aligns chat on our website, chatbot, and help center. My favrite feature is the AI assistant that saves us hours in writing help center content. It can generate an entire article with just a few clicks. Another great bonus is that email and auto messages are included in our plan, allowing us to set up our transactional emails and onboarding using this platform > > **Puntos en contra**: Not a dislike as such but reports on email campaigns can be improved. The analytics aren't very intuitive, and accessing certain metrics requires hovering over options, which isn’t always convenint. > > HelpCrunch helps us offer superior customer support and stand out from the competition. Our customers know they can always rely on us to resolve their queries quickly. After evaluating over 30 tools, we concluded that HelpCrunch is the easiest and has the best cost-quality ratio. ----- ### "Great - probably the best messaging software" — 4.0/5 > **Joe** | *28 de junio de 2019* | Marketing y publicidad | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Simply, the biggest pro is that it just works. When it comes to Messaging software, reliability is essential. In the past, ive had messaging plugins not send a message to me because i haven't opened their app in some time and it auto logged me out. I have never missed a message with helpcrunch. It also looks more modern than the competition. > > **Puntos en contra**: There isn't really a con. The only thing is that i get emailed each time i receive a message - so if i am having a conversation with someone i will get dozens of emails, rather than just two emails, (one alert at the start and one summary at the end). But that is likely something that will get ironed out, more than an intentional feature. > > Their support is amazing and friendly - regardless of you being a paying customer or free user. ----- ### "Kind of good." — 3.0/5 > **Bunny** | *3 de julio de 2019* | Internet | Valoración de la recomendación: 2.0/10 > > **Puntos a favor**: Working as live chat software, as a start. > > **Puntos en contra**: Expensive, not worth the price. So the most are bad. ----- ### "Good overall" — 5.0/5 > **vincent** | *20 de agosto de 2019* | Electrónica de consumo | Valoración de la recomendación: 6.0/10 > > **Puntos a favor**: Good solid connections with customers. Feel comfortable to know they have received some information. > > **Puntos en contra**: Off hours are very hard to manage. Customers done seem to know they are not online with agent and are leaving s message. No online list of customers on website browsing before chat to give better view of who is going to chat and why. > > We have seen a dramatic rise in the quality of our communications with customers during business hours. ----- ### "Many features for a good value" — 5.0/5 > **Luca** | *28 de agosto de 2019* | Tecnología y servicios de la información | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: The software is easy to use, and has useful features like tags and ways to manage the support people assigned to a certain ticket. The Android SDK integration was also easy to set up and could be added without spending too much time on it. The most important among the pros is the amount of information about the system that the ticketing system automatically collects from the user, which is useful for us to debug. > > **Puntos en contra**: Some advanced features are not really easy to get started with if you don't have experience with this kind of software. However, those are optional tools, the normal usage is intuitive even for unexperienced people. > > We've been using helpcrunch to drive sales on our website and to provide in-app support for our product, avoiding to get several emails spread across several accounts with no way to assign people to different tickets. ----- Página: 1 de 9\ Siguiente: [Página siguiente](https://www.getapp.com.co/software/110489/helpcrunch?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.com.co/software/110489/helpcrunch) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Datos estructurados