Quiq Messaging

Solución de mensajería empresarial: SMS, FB Messenger, Kik y chat

4,6 /5 (34 opiniones) ¡Escribe una reseña!

Información general sobre Quiq Messaging

¿Qué es Quiq Messaging?

La herramienta de mensajería empresarial Quiq está diseñada para empresas que desean atender mejor a sus clientes y mejorar las formas en que operan sus equipos de atención al cliente. Quiq permite a las organizaciones comunicarse sobre los canales que sus clientes ya utilizan, especialmente SMS/texto, así como Facebook Messenger, Kik y chat.

Si bien los clientes eligen el canal de mensajería que mejor se adapte a sus preferencias, Quiq facilita que los agentes de atención al cliente manejen todos los mensajes entrantes en una plataforma consolidada. Quiq ayuda a las empresas a atender mejor a sus clientes mediante el manejo de múltiples consultas simultáneamente con mensajes asíncronos. El temporizador de respuesta adaptativa de Quiq prioriza automáticamente los mensajes más urgentes y garantiza que los agentes siempre manejen las conversaciones a la velocidad con la que se comunican sus clientes.

El servicio es un factor de diferenciación y Quiq entiende que la mensajería es una parte integral de brindar una experiencia superior al cliente.

Información general sobre Quiq Messaging

Precio

A partir de
US$ 3000,00/mes

Opciones de precios

Prueba gratis
Suscripción
Relación calidad-precio

Funciones de Quiq Messaging

Dispositivos
Tamaño de la empresa
P M G
Disponible en los países siguientes
Canadá, Estados Unidos
Idiomas admitidos
Inglés

Capturas de pantalla

Captura de pantalla de Quiq Messaging: Customers engage over their most used messaging channels, SMS/Text, FB Messenger, Kik, and are automatically routed to the Quiq agent desktop
Captura de pantalla de Quiq Messaging: Customers engage over their most used messaging channels, SMS/Text, FB Messenger, Kik, and are automatically routed to the Quiq agent desktop Captura de pantalla de Quiq Messaging: Quiq has performance dashboards to expose business critical metrics for measuring and improving your customer service organization.  Keep track of average wait time, # of customers in queue, and agent utilization Captura de pantalla de Quiq Messaging: Quiq's adaptive response timer helps agents to know which conversations to handle first with those with the highest priority moving to the top of the queue Captura de pantalla de Quiq Messaging: Quiq agent desktop integrates with internal systems, like popular CRMs, to provide customer history and opportunity for up-sell Captura de pantalla de Quiq Messaging: Quiq is a robust multi-channel messaging platform Captura de pantalla de Quiq Messaging: Unique features include IVR routing to decrease customer service costs and improve customer satisfaction by giving them more options to engage with your company, on their terms

Opiniones de Quiq Messaging

Opiniones de Quiq Messaging

Calificación general
4,6
/
5
Excelente
22

Muy bien
12

Normal
0

Pobre
0

Malo
0

Relación calidad-precio
4,6
Funciones
4,4
Facilidad de uso
4,8
Asistencia al cliente
4,7
100% Un ha recomendado esta aplicación
Ramil T.

The best chat portal!

I have a five star experience with this software, this the best and so far.


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Todd J.

Cyprus Text Implementation

At our institution we did not have a texting or chat solution and we knew that it was something that we required given our type of business and our size. Quiq provided some answers to questions that we weren't even aware that we had. None of the other texting platforms had solutions for an entire contact center. We love the fact that the contact center can switch between text and chat, and that text can be an alternative to an inbound call. We also love that texting can be the primary communication medium for loan transactions because that is how borrowers want to communicate. This is a great company with wonderful customer service and people that really care about their clients. I feel like they are genuinely concerned about my success and will do anything possible to help me be successful.


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Usuario verificado

User friendly and convenient.

We haven't used it long enough to track benefits.


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Adam M.

Quick Quiqs and Messages

We use this for both customers and our field technicians. Along with the leads that generate from our website, bringing in new customers, we also send a lot of outbound messages to customers, requesting a picture of their system. We're able to provide quick accurate quotes, without a home visit. We also send our technicians any same day cancelations as well. Previously we were using MightyText and a cell phone in office for all of our outbound stuff, but we were having syncing issues, where messages didn't always appear in the app. Overall, the experience has been great. Interested to see what happens as our inbound continue to pick up steam.


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Jennifer B.

Club Med

Becoming more multichannel. Giving our clients more options to contact us outside of the phone.


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Ramil T.
Sector: Seguridad e investigaciones
Tamaño de la empresa: 51-200 empleados
Traducir a español

The best chat portal!

Software usado A diario durante 6-12 meses
Revisado el 8/4/2019
Fuente de la reseña: Capterra

I have a five star experience with this software, this the best and so far.

Puntos a favor

I work as a chat support in our company, I can say that this chat portal has a lot to offer compared to any other platforms we used to have. We have this text feature that our customer can chat with us even if they are not with their computers. Giving them the best experience possible with the help they want anytime anywhere. The dashboard itself is really cool, you can see all chat reports like average handling time, numbers of conversation and may more that helps in calculating our monthly statistics.

Puntos en contra

So far, I can't see any down part on this software. I can say that this was developed perfectly.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Todd J.
Sector: Servicios financieros
Tamaño de la empresa: 201-500 empleados
Traducir a español

Cyprus Text Implementation

Software usado A diario durante 1-5 meses
Revisado el 13/8/2019
Fuente de la reseña: Capterra

At our institution we did not have a texting or chat solution and we knew that it was something that we required given our type of business and our size. Quiq provided some answers to questions that we weren't even aware that we had. None of the other texting platforms had solutions for an entire contact center. We love the fact that the contact center can switch between text and chat, and that text can be an alternative to an inbound call. We also love that texting can be the primary communication medium for loan transactions because that is how borrowers want to communicate. This is a great company with wonderful customer service and people that really care about their clients. I feel like they are genuinely concerned about my success and will do anything possible to help me be successful.

Puntos a favor

I like that the software seamlessly moves between text and chat depending on the device being used by the consumer. I can use the software for my entire call center, for outbound marketing, and for one on one interaction between loan officers and borrowers. I also like that the product appears to be on the cutting edge technologically. Some of the things we discussed involving Apple Business Chat and the road map make me very excited for the future of business text and chat.

Puntos en contra

There is nothing that I like least about the software. Our only challenge at this point is deciding how we want to use it. I would suggest however that the implementation and initial training be a little more clear. However, because our institution didn't have a dedicated person to handle the initial implementation, I think the delay and confusion has been mostly our fault.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 9.0/10

Usuario verificado
Traducir a español

User friendly and convenient.

Software usado Mensualmente durante 1-5 meses
Revisado el 3/4/2018
Fuente de la reseña: Capterra

We haven't used it long enough to track benefits.

Puntos a favor

I find the ease of use convenient. I was able to work from home when I was sick and this is also a plus.

Puntos en contra

I would like it to tell me specifically why a text won't go. It took me the longest time to figure out that a phone number was entered incorrectly.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 7.0/10

Adam M.
Sector: Seguridad e investigaciones
Tamaño de la empresa: 51-200 empleados
Traducir a español

Quick Quiqs and Messages

Software usado A diario durante Más de un año
Revisado el 21/5/2019
Fuente de la reseña: Capterra

We use this for both customers and our field technicians. Along with the leads that generate from our website, bringing in new customers, we also send a lot of outbound messages to customers, requesting a picture of their system. We're able to provide quick accurate quotes, without a home visit. We also send our technicians any same day cancelations as well. Previously we were using MightyText and a cell phone in office for all of our outbound stuff, but we were having syncing issues, where messages didn't always appear in the app. Overall, the experience has been great. Interested to see what happens as our inbound continue to pick up steam.

Puntos a favor

Quiq allows us to have a stronger online presence, and with snippets, you can be on the phone and in the chat, or in multiple chats at the same time with ease.
Easily Editable Auto Response messages help let customers know available hours.
Added a visual aspect to online/phone quotes by sending pictures to a group inbox via text.

Puntos en contra

I wish it had a contact list, because of our outbound communication with field technicians. It's probably the only thing we lost when moving over from Mightytext. Quiq did help me setup bookmarks with phone numbers automatically populated to get me a work around, but now I have 50+ bookmarks, in folders.

Desglose por calificación

Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Jennifer B.
Sector: Ocio, viajes y turismo
Tamaño de la empresa: 1001-5000 empleados
Traducir a español

Club Med

Software usado A diario durante 6-12 meses
Revisado el 12/8/2019
Fuente de la reseña: Capterra

Becoming more multichannel. Giving our clients more options to contact us outside of the phone.

Puntos a favor

Ease of use-Very user friendly tool. We are able to train users quickly and efficiently with no issues.
Excellent customer service and support-The Quiq team is always available and willing to help us wherever needed.

Puntos en contra

We are still relatively new to the platform and from what I have seen so far I have not run into any cons. This may be a case of not knowing what I don't know as I am still learning all that Quiq has to offer; however, I am not finding any cons at this point.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Recomendación de usuario
9,2/10
Basado en 34 valoraciones de usuarios
Compara con las alternativas según las recomendaciones de los usuarios
Compara las alternativas

Precios de Quiq Messaging

Precios de Quiq Messaging

A partir de
US$ 3000,00/mes
Prueba gratis
Suscripción
Relación calidad-precio
Relación calidad-precio
4,6/5
Basado en 34 valoraciones de usuarios
Compara las alternativas según la relación calidad-precio
Compara las alternativas

Funciones de Quiq Messaging

Funciones de Quiq Messaging

API
Alertas y alzada
Chat
Comunicación multicanal
Creación de informes y estadísticas
Creación de marca personalizable
Encuestas y comentarios
Gestión de flujos de trabajo
Gestión de la base de conocimiento
Gestión de tickets de soporte
Integración de CRM
Integración de correo electrónico
Integración de redes sociales
Integración de terceros
Mensajería instantánea
Notificaciones automáticas
Panel de actividades
Supervisión
Supervisión en tiempo real
Varios idiomas
Funciones
4,4/5
Basado en 34 valoraciones de usuarios
Compara con las alternativas según la valoración de características
Compara las alternativas

Categorías

Preguntas frecuentes sobre Quiq Messaging

Preguntas frecuentes sobre Quiq Messaging

He aquí algunas preguntas frecuentes sobre Quiq Messaging.

P. ¿Qué tipo de planes de precios ofrece Quiq Messaging?

Quiq Messaging ofrece los siguientes planes de precios:

A partir de: US$ 3000,00/mes

Modelo de precios: Suscripción

Prueba gratis: Disponible

P. ¿Cuáles son las características principales de Quiq Messaging?

No tenemos información sobre las características de Quiq Messaging

P. ¿Quiénes son los usuarios habituales de Quiq Messaging?

Los clientes habituales de Quiq Messaging son:

Empresas Grandes, Empresas medianas, Sin ánimo de lucro, Administraciones públicas, Empresas pequeñas

P. ¿Qué idiomas admite Quiq Messaging?

Quiq Messaging admite los siguientes idiomas:

Inglés

P. ¿Qué tipo de planes de precios ofrece Quiq Messaging?

Quiq Messaging cuenta con los siguientes planes de precios:

Suscripción

P. ¿Quiq Messaging es compatible con dispositivos móviles?

No tenemos información sobre los dispositivos compatibles con Quiq Messaging

P. ¿Con qué otras aplicaciones se integra Quiq Messaging?

Quiq Messaging se integra con las siguientes aplicaciones:

NetSuite, Oracle Service Cloud, Salesforce Sales Cloud, Zendesk, Zendesk

P. ¿Qué tipo de asistencia ofrece Quiq Messaging?

Quiq Messaging ofrece las siguientes opciones de asistencia:

Asistencia telefónica, Base de conocimientos, Preguntas frecuentes