Shelf

Shelf

Knowing Made Easy

4.9/5 (45 opiniones)

Información general sobre Shelf

¿Qué es Shelf?

Shelf an award winning contact center and help desk knowledge management platform with the best search in the industry. Used by organizations like Google, Amazon and Nielson, Shelf was designed by a Harvard knowledge management expert for best in class search and organization. Unlike other knowledgebase platforms, Shelf offers pinpoint accurate document search, AI automation for maintenance and powerful analytics. Contact us to speak with a consultant.

Información general sobre Shelf

Precio

A partir de
US$ 99,00/mes

Opciones de precios

Prueba gratis
Suscripción
Relación calidad-precio

plans starting at $10 a user per month


Funciones de Shelf

Dispositivos
Tamaño de la empresa
P M G
Disponible en los países siguientes
Estados Unidos
Idiomas admitidos
Inglés

Capturas de pantalla

Captura de pantalla de Shelf: Declutter, organize, and surface the most important content
Captura de pantalla de Shelf: Declutter, organize, and surface the most important content Captura de pantalla de Shelf: Create folders and sort content with tags, filters, and badges Captura de pantalla de Shelf: Browse by using over 8 different filters, including; tags, dates, document type, added by and source Captura de pantalla de Shelf: Add people to groups to share only content that’s relevant to them Captura de pantalla de Shelf: Shelf - Gem Page Captura de pantalla de Shelf: Integrate with Google Drive, Dropbox and OneDrive Captura de pantalla de Shelf: Shelf is responsive and works on any device or browser

Opiniones de Shelf

Opiniones de Shelf

Calificación general
4.9
/
5
Excelente
41

Muy bien
3

Normal
1

Pobre
0

Malo
0

Relación calidad-precio
4.8
Funciones
4.6
Facilidad de uso
4.9
Asistencia al cliente
5
98% Un ha recomendado esta aplicación
Jordanne O.

Excellent resource for maintaining quality control and communication across our organization

My overall experience with SHELF has been incredibly positive. First and foremost the customer service and personal attention has been wonderful. I never go more than a few hours without answers to my questions and they are always ready to listen and work on any issues I am having no matter how minor. I really feel like they take their clients wants and needs into account as they develop updates and the response that I have gotten from my own organization has been overwhelmingly positive.


Traducir con Google
Jackson D.

Our 'walled garden' called Shelf

We were searching for a archiving solution that would package our company's offline and online resources (designs, documents, ideas, etc.) into a value add, easy to find, easy to use tool for our customers. Shelf provided the exact solution. Similar to how Google provides valuable search options, Shelf give us (the originator) a way to package resources and then offer in a secure walled off 'garden' , so our customers can 'harvest' those resources.


Traducir con Google
April M.

User Friendly with Great Features and Functionality!


Traducir con Google
Don D.

Cloud Based Knowledge Management System

We wanted a product that would help us manage our knowledge better. The product is good , but the overall speed / refresh rate is poor in-spite of us using more than 50 mbps.


Traducir con Google
Nathan B.

Used as replacement of our Confluence wiki


Traducir con Google
Jordanne O.
Sector: Administración educativa
Tamaño de la empresa: 51-200 empleados
Traducir a español

Excellent resource for maintaining quality control and communication across our organization

Software usado A diario durante Más de un año
Revisado el 28/8/2018
Fuente de la reseña: Capterra

My overall experience with SHELF has been incredibly positive. First and foremost the customer service and personal attention has been wonderful. I never go more than a few hours without answers to my questions and they are always ready to listen and work on any issues I am having no matter how minor. I really feel like they take their clients wants and needs into account as they develop updates and the response that I have gotten from my own organization has been overwhelmingly positive.

Puntos a favor

This software is incredibly user friendly and I have really appreciated the ability to create separate libraries for all of the different stakeholders in my organization. It makes the navigation of the resource super intuitive for my staff and allows everyone to put their hands on what they need exactly when they need it. The ability to store and share a multitude of different file types as resources has also been invaluable.

Puntos en contra

There is not much I don't like about the software but one update that I am eagerly anticipating is the ability to upload and have a master copy of a resource in my organization library and have it replicated in other libraries. This will cut down on the amount of uploads and also allow us to have stronger version control on resources that we use across the organization and across our different regions.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 9.0/10

Jackson D.
Sector: Recaudación de fondos
Tamaño de la empresa: 2-10 empleados
Traducir a español

Our 'walled garden' called Shelf

Software usado A diario durante 1-5 meses
Revisado el 27/8/2018
Fuente de la reseña: Capterra

We were searching for a archiving solution that would package our company's offline and online resources (designs, documents, ideas, etc.) into a value add, easy to find, easy to use tool for our customers. Shelf provided the exact solution. Similar to how Google provides valuable search options, Shelf give us (the originator) a way to package resources and then offer in a secure walled off 'garden' , so our customers can 'harvest' those resources.

Puntos a favor

Having a "Google like" (search by tags) generated system of classifying and organizing online/offline content onto one cloud platform is transformational.
By allowing the end user (in our case, customers) to search via tags, then find>view>download any and all content relating to our relationship with them, the overall 'findability' and value of our resources increases expotentially. The value increases because it's not just sitting in some obscure Dropbox, it's growing and being harvested in "our walled garden" by our customers.
For genre specific content, we can upload new content, tag with appropriate genre related tags and automatically 'push out' the material. Soon as the tags are applied, then all members of that genre have access to the material AND are automatically notified. Versus the old method of copy>paste individual files into each customer's Dropbox folder.
The thumbnail display, which is truly amazing, provides a visual reference to the items searched for and shortens the final mile of the search to the speed of light.
Tagging is an art and Shelf customer onboarding walks you through the learning curve (changing from the file folder based system).

Puntos en contra

Still working on versioning, but the workaround works for us.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

April M.
Sector: Música
Traducir a español

User Friendly with Great Features and Functionality!

Software usado A diario durante 1-5 meses
Revisado el 14/11/2017
Fuente de la reseña: Capterra

Puntos a favor

The top 3 features of Shelf for CMDW, Inc include Sync, Search and Sharing. Shelf syncs with Google Drive and Dropbox to help users better organize and access files. Once files are synced, users can search for files via keyword(s) - even if you don't remember the title or when it was created. It's quick and easy to drag and drop files or folders to an updated private or shared folder from there (or simply leave in the current folders, as Shelf retains the original filing properties/locations during sync). Shelf is already setup with four permission levels - along with a "groups" feature to making sharing at specific access levels a breeze.

I should also point out that Shelf works well with all types of files and media, including documents, audio, video and more - which is especially important for the creatives on our team!

There are plenty of organization and collaboration tools out there - I've tried several, but Shelf has hit the UX (user experience) nail on the head. It's visually appealing and less intimidating for my clients and team members who are less tech savvy. The onboarding process for me was actually pretty fun. The demo was informative and tailored to my unique organizational needs. Customer rep really listened to my challenges and showed me how Shelf can solve many of our current problems. I'm really excited to finally have a functional solution for file management. No more lost hours searching and starting over from scratch!

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Don D.
Sector: Investigación
Tamaño de la empresa: 13-50 empleados
Traducir a español

Cloud Based Knowledge Management System

Software usado A diario durante 1-5 meses
Revisado el 18/2/2019
Fuente de la reseña: Capterra

We wanted a product that would help us manage our knowledge better. The product is good , but the overall speed / refresh rate is poor in-spite of us using more than 50 mbps.

Puntos a favor

The search features , quick customer care responses and online tutorials.

Puntos en contra

The speed and the sense that they were learning the functionalities of the product on the job.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 6.0/10

Nathan B.
Sector: Seguridad informática y de redes
Tamaño de la empresa: 51-200 empleados
Traducir a español

Used as replacement of our Confluence wiki

Software usado A diario durante 6-12 meses
Revisado el 11/10/2017
Fuente de la reseña: GetApp

Puntos a favor

Personally, i love using Confluence but it was difficult to get our company onboard. We needed a product that was more flexible and easier to organize for our company's internal knowledgebase. After a pretty extensive vetting process we selected Shelf because it allowed our team to continue using Dropbox, Drive and Slack while giving us the ability to manage our most critical docs in a centralized place. The features that make shelf unique are it's dropbox and Drive syncing, advanced search and filtered search capabilities, the ability to add additional meta data like tags and badges and the web clipper which enables our team to also use Shelf to capture youtube videos and web articles for training purposes.

Puntos en contra

No product that tries to address knowledge management issues is going to be perfect.. Even knowledge managers at our firm have trouble keeping track of information across teams and departments so no solution is going to be a one size fits all. I prefer a wiki method of building knowledge bases and Shelf doesn't yet offer this feature but overall we're very happy with Shelf.

Desglose por calificación

Relación calidad-precio
Facilidad de uso
Asistencia al cliente

Probabilidad de recomendación: 10.0/10

Recomendación de usuario
9.5/10
Basado en 45 valoraciones de usuarios
Compara con las alternativas según las recomendaciones de los usuarios
Compara las alternativas

Precios de Shelf

Precios de Shelf

A partir de
US$ 99,00/mes
Prueba gratis
Suscripción
Relación calidad-precio

plans starting at $10 a user per month

plans starting at $10 a user per month

Relación calidad-precio
4.8/5
Basado en 45 valoraciones de usuarios
Compara las alternativas según la relación calidad-precio
Compara las alternativas

Funciones de Shelf

Funciones de Shelf

API
Catálogo de productos
Control de acceso
Creación de informes y estadísticas
Creación de marca personalizable
Formularios personalizables
Funcionalidad de búsqueda
Gestión de SEO
Gestión de comercio electrónico
Gestión de contenidos
Gestión de modelos
Gestión de páginas web
Importación y exportación de datos
Integración de redes sociales
Integración de terceros
Interfaz para arrastrar y soltar
Modelos personalizables
Notificaciones automáticas
Pagos electrónicos
Panel de actividades
Funciones
4.6/5
Basado en 45 valoraciones de usuarios
Compara con las alternativas según la valoración de características
Compara las alternativas

Categorías

Más información sobre Shelf

Más información sobre Shelf

Funciones principales de Shelf

  • AES encryption
  • Admin controls and user management
  • Advanced permission controls for 5 user types
  • Advanced search
  • Auto categorization and rich metadata
  • Badges and customized badges
  • Browse via date, content type, added by, tags, badges, etc.
  • Capture any type of information
  • Commenting on all content types
  • Content analytics
  • Content analytics
  • Create and manage notes
  • Data backup & recovery
  • Groups and organizational library
  • Manage any type of digital resources
  • Platform usage analytics
  • Private library feature for personal information
  • Role-based permissions
  • Search analytics
  • Single sign on
  • Systems notifications
  • Tagging and tag library
  • Web Clipper on Chrome and Firefox

Beneficios

Shorten handle time and first contact resolution

Shorten training and time to agent proficiency

Ease the burden on admins to setup & maintain

Ensure accurate, up-to-date, trusted information is given on a response

World class usability so onboarding and adoption is a cinch

Preguntas frecuentes sobre Shelf

Preguntas frecuentes sobre Shelf

He aquí algunas preguntas frecuentes sobre Shelf.

P. ¿Qué tipo de planes de precios ofrece Shelf?

Shelf ofrece los siguientes planes de precios:

A partir de: US$ 99,00/mes

Modelo de precios: Suscripción

Prueba gratis: Disponible

plans starting at $10 a user per month

P. ¿Cuáles son las características principales de Shelf?

Shelf ofrece las siguientes características:

  • AES encryption
  • Admin controls and user management
  • Advanced permission controls for 5 user types
  • Advanced search
  • Auto categorization and rich metadata
  • Badges and customized badges
  • Browse via date, content type, added by, tags, badges, etc.
  • Capture any type of information
  • Commenting on all content types
  • Content analytics
  • Content analytics
  • Create and manage notes
  • Data backup & recovery
  • Groups and organizational library
  • Manage any type of digital resources
  • Platform usage analytics
  • Private library feature for personal information
  • Role-based permissions
  • Search analytics
  • Single sign on
  • Systems notifications
  • Tagging and tag library
  • Web Clipper on Chrome and Firefox

P. ¿Quiénes son los usuarios habituales de Shelf?

Los clientes habituales de Shelf son:

Empresas Grandes, Empresas medianas, Sin ánimo de lucro, Administraciones públicas, Empresas pequeñas

P. ¿Qué idiomas admite Shelf?

Shelf admite los siguientes idiomas:

Inglés

P. ¿Qué tipo de planes de precios ofrece Shelf?

Shelf cuenta con los siguientes planes de precios:

Suscripción

P. ¿Shelf es compatible con dispositivos móviles?

No tenemos información sobre los dispositivos compatibles con Shelf

P. ¿Con qué otras aplicaciones se integra Shelf?

Shelf se integra con las siguientes aplicaciones:

Dropbox, Google Drive, Salesforce App Cloud, Slack

P. ¿Qué tipo de asistencia ofrece Shelf?

Shelf ofrece las siguientes opciones de asistencia:

Preguntas frecuentes, Base de conocimientos, Asistencia en línea, Asistencia telefónica, Tutoriales en vídeo