--- description: Busca información actualizada sobre Kustomer en GetApp Colombia. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara Kustomer con productos similares hasta encontrar la opción adecuada. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Kustomer: precios, funciones y opiniones | GetApp Colombia 2026 --- Breadcrumb: [Inicio](/) > [Software de help desk](/directory/287/help-desk-ticketing/software) > [Kustomer](/software/109551/kustomer) # Kustomer Canonical: https://www.getapp.com.co/software/109551/kustomer Página: 1 de 4\ Siguiente: [Página siguiente](https://www.getapp.com.co/software/109551/kustomer?page=2) > Kustomer es la plataforma de gestión de clientes de última generación que faculta a los agentes para crear experiencias personalizadas para los clientes. > > Veredicto: 80 usuarios lo han valorado con **4.7/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.7/5** | 80 Opiniones | | Facilidad de uso | 4.6/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.7/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.4/5 | Basado en las opiniones generales | | Funciones | 4.6/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Kustomer - **Constitución**: 2015 ## Contexto comercial - **Precio inicial**: US$ 89,00 - **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: afrikáans, albanés, alemán, armenio, búlgaro, catalán, checo, chino, coreano, croata, danés, eslovaco, esloveno, español, estonio, finés, francés, georgiano, griego, hebreo, hindi, húngaro, indonesio, inglés, islandés, italiano, japonés, letón, lituano, neerlandés, noruego, persa, polaco, portugués, rumano, ruso, serbio, sueco, tailandés, turco, ucraniano, vietnamita, árabe - **Países disponibles**: Estados Unidos ## Funciones - AI Copilot - API - Acciones activadas por evento - Alertas y notificaciones - Alerts/Escalation - Almacenamiento de documentos - Analítica aumentada - Análisis de sentimientos - Análisis de tendencias - Análisis de texto - Análisis predictivo - Análisis visual - Arrastrar y soltar - Asistencia al cliente - Autoresponders - Base de datos de clientes - Base de datos de contactos - Búsqueda/filtro - CRM - Campos personalizables ## Integraciones (en total: 72) - 8x8 Contact Center - Acuity Scheduling - Ada - Ada - Adobe Commerce - Aircall - Amazon Connect - Amazon Redshift - AskNicely - Assembled - BigCommerce - Bird - Calabrio ONE - Calendly - Customer Thermometer … y 57 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Software de help desk](https://www.getapp.com.co/directory/287/help-desk-ticketing/software) ## Categorías relacionadas - [Software de help desk](https://www.getapp.com.co/directory/287/help-desk-ticketing/software) - [Software de servicio al cliente](https://www.getapp.com.co/directory/231/customer-service/software) - [Software de gestión de experiencia del cliente](https://www.getapp.com.co/directory/601/customer-experience/software) - [Software CRM](https://www.getapp.com.co/directory/230/crm/software) - [Plataformas de comercio electrónico](https://www.getapp.com.co/directory/744/ecommerce/software) ## Alternativas 1. [LiveAgent](https://www.getapp.com.co/software/91301/liveagent) — 4.7/5 (1789 reviews) 2. [Zendesk Suite](https://www.getapp.com.co/software/9448/zendesk) — 4.4/5 (4094 reviews) 3. [Salesforce Sales Cloud](https://www.getapp.com.co/software/90378/salesforce) — 4.4/5 (18811 reviews) 4. [Freshdesk](https://www.getapp.com.co/software/10317/freshdesk) — 4.5/5 (3486 reviews) 5. [LiveChat](https://www.getapp.com.co/software/8385/livechat) — 4.6/5 (1728 reviews) ## Opiniones ### "smooth, efficient, what more could you ask for?" — 5.0/5 > **Jessie** | *17 de julio de 2019* | Servicios para el consumidor | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: I like how this software merges all contacts with customers, all contact are within one pager per customer so you can see when they reach out, how many times and even incorporates our ratings for the interaction. We even have access to orders the customer has placed which has eliminated the need to have multiple tabs open. We have the ability to see ho much they have spent with us as well, it makes our job so much easier and gives us access to information more quickly. I also enjoy the different statuses that we can be in to let our managers know what we are doing and to track our efficiency. > > **Puntos en contra**: I do not like how sometimes near then end of my shift this program shuts down, and causes me to have a delay in my work day and even interacting with customers. I also don't like the generic names it gives people contacting us prior to them identifying themselves. An example of theses are (purple compass, green broom, silver basket) basically a color and an object to identify customers.This program also opens a new tab to be available to customers with amazon connect, this forces us to have another tab open causing our screens to be cluttered. I do not like how free trials of expanding text programs fo not work within this, you have to pay for the ability to use the specific program I am referring to, so then we had to find a less efficient program to assist with expanding our text. Also a grammar program we used doesn't link up with this either. > > I have had a great overall experience with Kustomer. It has helped us grow within our customer interactions and aid us with information to be of more assistance. I feel like this program is amazing for all contact center to utilize. ----- ### "Highly suggested tools" — 5.0/5 > **Jonnel** | *21 de octubre de 2023* | Servicios para el consumidor | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: On our job we've used this tool every day we cannot do our job if this tool was not pull up because we are customer service representative. its very helpful to us to tract some ticket that we did > > **Puntos en contra**: My least like about this tools is it was very easy to use you can tract all of the information on time. > > My over all experience on Kustomer was very good it was highly suggested. ----- ### "Good experience, with options to improve" — 3.0/5 > **Elmedina** | *18 de enero de 2018* > > **Puntos a favor**: - Helpful for the company - Raised the communication throughout the employees - A lot of issues were fixed by using it > > **Puntos en contra**: - The included tags after some times or in some cases immediately disappear - The mention option will be good to be as a separate option - Sometimes the 'My open conversation' disappear from the system - My manager can see the conversation that I have, but I can not see them even that I have the option to be seen by me ----- ### "Great tool for customer service" — 4.0/5 > **Usuario verificado** | *2 de febrero de 2022* | Servicios para el consumidor | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Best part is that the software is easy to get used to. It works great for emails, and live chat, with the ability to have different channels. The supervising tools are awesome as well, you can keep an eye on everything or just use filters to have visibility on something specific. The conversation system is great as well, being able to easily look at previous interactions with the customer helps a lot to understand the whole story. > > **Puntos en contra**: The downtimes, are quite impactful and sometimes takes a long time to fix it. Another downside is that it's not that good for social media, lacks some key features like gifs. Also if the conversation grows a lot the loading times get a bit longer as well, not too much but definitely noticeable. > > Overall I'm pretty satisfied with kustomer, offers a lot of useful tools and reports, it's good indeed but could be even better. ----- ### "Fast, and factual customer support\!" — 5.0/5 > **Dave** | *10 de enero de 2018* | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Kustomer brings together so much relevant information for us, in a single and quickly actionable workspace. We are presented with all of the data in one place, all interactions across SMS, Chat, Phone, Email and Shopify sales - allowing us to quickly understand the customer need, and respond. We give great pride in responding to customers quickly with accurate information - Kustomer enables this. Also, anytime we've had a question or needed help, Kustomer has been there for us, quickly, and with a smile\! > > **Puntos en contra**: The mobile client is really good, yet it needs to catchup with the desktop in terms of speed/usability. ----- Página: 1 de 4\ Siguiente: [Página siguiente](https://www.getapp.com.co/software/109551/kustomer?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.com.co/software/109551/kustomer) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Datos estructurados