Sobre Kustomer
Crea amistades con los clientes con la solución de última generación para la gestión de clientes. Al unificar todos los datos pertinentes, el historial de los clientes, las aplicaciones y los sistemas, Kustomer ayuda a los equipos a automatizar la lógica de negocios de experiencia del cliente (CX). Kustomer proporciona a los agentes una vista completa de las compras e interacciones de cada cliente, lo que posibilita la entrega de servicios personalizados.
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Opiniones
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¡Ayuda a los compradores de software! Las opiniones sobre los productos son útiles para que el resto de los usuarios podamos tomar las decisiones acertadas.
- Sector: Alimentación y bebidas
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante Más de dos años
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Kustomer is a great omnichannel CRM!
Revisado el 2/6/2022
I love that Kustomer is so sleek and well-designed. It isn't clunky, or hard to use. It's really...
I love that Kustomer is so sleek and well-designed. It isn't clunky, or hard to use. It's really streamlined. The reporting is A+, it's very in-depth for not just the customers but also your team. It works really well in tracking team performance and productivity, as well.
Puntos a favor
I love the VERY in-depth reporting! No other HelpDesk or CRM has such thorough reporting. Having full visibility of the customer insights, help with retention and growth!
Puntos en contra
It's on the expensive side. They only take on companies that can purchase 8+ seats, so it's not suitable for smaller businesses.
Alternativas consideradas
HubSpot CRMRazones para elegir Kustomer
ZenDesk was incredibly clunky! The reporting was separate, it was not user-friendly, and the design was very dated.Software anterior
Zendesk SuiteRazones para cambiar a Kustomer
Kustomer's design won us over! It was again very sleek, the UI is really streamlined. UX is easy!- Sector: Servicios financieros
- Tamaño de la empresa: 11-50 empleados
- Software usado Semanalmente durante Más de un año
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Probabilidad de recomendación 7.0 /10
Highly Configurable Customer Chat Tool
Revisado el 28/9/2021
Overall it's a great tool for our customer support and in-app chat use case. They are generally...
Overall it's a great tool for our customer support and in-app chat use case. They are generally responsive to
issues that we have with the tool. Their SDKs leave a bit to be desired though.
Puntos a favor
Kustomer is a great tool for customer support and chat interaction. We were previously using Intercom but felt left behind as they started to focus more on being an inbound sales tool. Kustomer allows is highly configurable in terms of features/functions and in its integration with outside tools.
Puntos en contra
The web interface has a bit of a learning curve as it's not the most intuitive UI. Additionally, their SDKs can be difficult to integrate due to poor documentation, unusual integration patterns. Their iOS SDK is written in Objective-C which is quite dated at this point.
Razones para elegir Kustomer
Intercom seemed to be more focused on supporting the inbound sales use case for their product. Additionally, we wanted to be able to configure workflows into our support tool which Intercom did not support.Software anterior
IntercomRazones para cambiar a Kustomer
Kustomer was the closest to our existing solution. The company seemed to be the most focused on product development of any of the other vendors we looked at.- Sector: Administración educativa
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Great Tool for Customer Service and Help Desk
Revisado el 12/11/2022
Its good tool as compared to other but they need good documentation that is easy to understand and...
Its good tool as compared to other but they need good documentation that is easy to understand and learn about all the features.
Puntos a favor
I used it for customer service and help desk. I considered this tool after some analysis of big brands available in market. I would say the result were good and it helped us improving our help desk requirement. Conversation system is easy too.
Puntos en contra
Took some time to learn everything about this tool. My colleagues faced difficulty at initial stage but they grasped it after some time. Report export is slow.
- Sector: Ocio, viajes y turismo
- Tamaño de la empresa: 51-200 empleados
- Software usado A diario durante 6-12 meses
-
Fuente de la reseña
Calificación general
- Relación calidad-precio
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 7.0 /10
Intuitive, Easily Customizable, Kustomer has been a great solution for our company.
Revisado el 3/12/2021
Puntos a favor
With Kustomer, personalization and customization is incredibly easy. Overnight we were able to set up chatbots, FAQ pages, contact forms, and other features we had been relying on our engineering team to create for us with our previous CRM platform. The team loves how tickets are centered around the customer so we have a full picture every time we need to help someone.
Puntos en contra
Filters for new searches can be a bit tricky to set up to ensure that you're not missing any customer communications. Reporting can also be a bit tricky to set up as there are a lot of parameters to filter through.
Alternativas consideradas
Zendesk SuiteRazones para elegir Kustomer
Twilio Flex required too much engineering effort in order to make improvements or triage bugs.Software anterior
Twilio- Sector: Recaudación de fondos
- Tamaño de la empresa: 11-50 empleados
- Software usado A diario durante 1-5 meses
-
Fuente de la reseña
Calificación general
- Facilidad de uso
- Asistencia al cliente
- Probabilidad de recomendación 8.0 /10
Kustomer was a great move!
Revisado el 3/10/2021
I like the social media integrations, aircall integration, calendly integration. I can get...
I like the social media integrations, aircall integration, calendly integration. I can get everything in one place, which helps my CS team to be more efficient daily. The support we have received from the Kustomer team has been outstanding, and they are always available when we need them. The setup was thorough and complete.
Puntos a favor
I like that I can find my customer information all on one easy-to-read customer tab. I like the robust search function to see conversations that I need.
Puntos en contra
I have not used my knowledge base yet after already using the product for over five months. Customer service has been great in trying to find a solution for us, though.
Alternativas consideradas
Zendesk SuiteRazones para elegir Kustomer
We could not have all of our customer information in one place with other sites as we can with Kustomer.Software anterior
Help ScoutRazones para cambiar a Kustomer
Zendesk has a lot of bells and whistles, but Kustomer was more back to basics with what we needed. And Kustomer is in no way basic they have an easy interface to understand what is available. I did not have to hire a third party to set up as I did with Zendesk.Preguntas frecuentes sobre Kustomer
He aquí algunas preguntas frecuentes sobre Kustomer.P. ¿Qué tipo de planes de precios ofrece Kustomer?
Kustomer ofrece los siguientes planes de precios:
- A partir de: US$ 29,00/mes
- Modelo de precios: Suscripción
- Prueba gratis: Disponible
P. ¿Quiénes son los usuarios habituales de Kustomer?
Los clientes habituales de Kustomer son:
2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000
P. ¿Qué idiomas admite Kustomer?
Kustomer admite los siguientes idiomas:
inglés
P. ¿Kustomer es compatible con dispositivos móviles?
Kustomer admite los siguientes dispositivos:
P. ¿Con qué otras aplicaciones se integra Kustomer?
Kustomer se integra con las siguientes aplicaciones:
8x8 Contact Center, Acuity Scheduling, Ada, Adobe Commerce, Aircall, Amazon Redshift, Assembled, BigCommerce, Calabrio One Suite, Calendly, Chargify, Clearbit, Convey, Customer Thermometer, Delighted, Dialpad, EvaluAgent, Five9, Fivetran, FullStory, Genesys Cloud CX, Gmail, Gong.io, Instabug, Instagram, JIRA Service Management, Jira, Klaus, Klaviyo, Looker, LoyaltyLion, MaestroQA, Medallia Agent Connect, MessageBird, Meta for Business, Nicereply, Olark, Operations Hub, Playvox, Promoter.io, Segment, Shelf, Shopify, Slack, Snowflake, Solidus Smart, Solvvy, Spree, SupportSync, SurveyMonkey, Swell, Talkdesk, Twilio, Twitter/X, UJET, Unbabel, WhatsApp, Yotpo, Zingtree, Zipwhip, eRecharge Byte Mobile Recharge Software, masvoz
P. ¿Qué tipo de asistencia ofrece Kustomer?
Kustomer ofrece las siguientes opciones de asistencia:
E-mail/Help Desk, Preguntas frecuentes/foro, Base de conocimientos, Asistencia telefónica, Chat
Categorías relacionadas
Ver todas las categorías de software encontradas para Kustomer.
- Software de help desk
- Software de servicio al cliente
- Software de gestión de experiencia del cliente
- Plataformas de comercio electrónico
- Software de compromiso del cliente
- Software para chatbots
- Herramientas para medir la satisfacción del cliente
- Software para call center
- Software de gestión de comunicaciones con los clientes
- Software de soporte al cliente
- Software de contact center
