Kustomer

4,6 (59)
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CRM inteligente para atención al cliente

Sobre Kustomer

Crea amistades con los clientes con la solución de última generación para la gestión de clientes. Al unificar todos los datos pertinentes, el historial de los clientes, las aplicaciones y los sistemas, Kustomer ayuda a los equipos a automatizar la lógica de negocios de experiencia del cliente (CX). Kustomer proporciona a los agentes una vista completa de las compras e interacciones de cada cliente, lo que posibilita la entrega de servicios personalizados.


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Kustomer

4,6 (59)
VS.
El más valorado

Precio inicial

US$ 89,00
mes
US$ 0,00

Opciones de precios

Versión gratuita
Prueba gratuita
Versión gratuita
Prueba gratuita

Funciones

105
20

Integraciones

62
40

Facilidad de uso

4,6 (59)
4,8 (12.303)

Relación calidad-precio

4,5 (59)
4,8 (12.303)

Atención al cliente

4,7 (59)
4,4 (12.303)
Las barras de puntuación verdes muestran el producto ganador en función de la puntuación media y el número de opiniones.

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Opiniones

Calificación general

4,6 /5
(59)
Relación calidad-precio
4,5/5
Funciones
4,5/5
Facilidad de uso
4,6/5
Asistencia al cliente
4,7/5

¿Ya tienes Kustomer?

¡Ayuda a los compradores de software! Las opiniones sobre los productos son útiles para que el resto de los usuarios podamos tomar las decisiones acertadas.

Mostrando 5 opiniones de 59
Jisselle
Jisselle
Calificación general
  • Sector: Alimentación y bebidas
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante Más de dos años
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Kustomer is a great omnichannel CRM!

Revisado el 2/6/2022

I love that Kustomer is so sleek and well-designed. It isn't clunky, or hard to use. It's really...

I love that Kustomer is so sleek and well-designed. It isn't clunky, or hard to use. It's really streamlined. The reporting is A+, it's very in-depth for not just the customers but also your team. It works really well in tracking team performance and productivity, as well.

Puntos a favor

I love the VERY in-depth reporting! No other HelpDesk or CRM has such thorough reporting. Having full visibility of the customer insights, help with retention and growth!

Puntos en contra

It's on the expensive side. They only take on companies that can purchase 8+ seats, so it's not suitable for smaller businesses.

Alternativas consideradas

HubSpot CRM

Razones para elegir Kustomer

ZenDesk was incredibly clunky! The reporting was separate, it was not user-friendly, and the design was very dated.

Software anterior

Zendesk Suite

Razones para cambiar a Kustomer

Kustomer's design won us over! It was again very sleek, the UI is really streamlined. UX is easy!
Usuario verificado
Calificación general
  • Sector: Servicios financieros
  • Tamaño de la empresa: 11-50 empleados
  • Software usado Semanalmente durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Probabilidad de recomendación 7.0 /10

Highly Configurable Customer Chat Tool

Revisado el 28/9/2021

Overall it's a great tool for our customer support and in-app chat use case. They are generally...

Overall it's a great tool for our customer support and in-app chat use case. They are generally responsive to
issues that we have with the tool. Their SDKs leave a bit to be desired though.

Puntos a favor

Kustomer is a great tool for customer support and chat interaction. We were previously using Intercom but felt left behind as they started to focus more on being an inbound sales tool. Kustomer allows is highly configurable in terms of features/functions and in its integration with outside tools.

Puntos en contra

The web interface has a bit of a learning curve as it's not the most intuitive UI. Additionally, their SDKs can be difficult to integrate due to poor documentation, unusual integration patterns. Their iOS SDK is written in Objective-C which is quite dated at this point.

Alternativas consideradas

Freshdesk, Freshchat y Zendesk Suite

Razones para elegir Kustomer

Intercom seemed to be more focused on supporting the inbound sales use case for their product. Additionally, we wanted to be able to configure workflows into our support tool which Intercom did not support.

Software anterior

Intercom

Razones para cambiar a Kustomer

Kustomer was the closest to our existing solution. The company seemed to be the most focused on product development of any of the other vendors we looked at.
Jannice Gwen
Calificación general
  • Sector: Automoción
  • Tamaño de la empresa: 501-1.000 empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Kustomer is very helpful as it is linked to our tools

Revisado el 12/5/2024

Puntos a favor

We always use Kustomer as it is really helpful for us agents as it is our way to leave internal notes for every interactions which can be seen as well by the next agent who will assist the customer. Also, Kustomer tool is linked to one of our main tools and so it is easy for us to locate the accounts of our guests. Kustomer has a lot of features where in we can see our previous chats, listen to previous calls, or check the emails sent to the customers which can help us provide a good customer support experience.

Puntos en contra

I think one of the things that I dislike about using Kustomer is that sometimes whenever we are being rated by our customers for a 5 star rating through UJET, it does not reflect or generate into a smiley and so our total score does not increase.

Usuario verificado
Calificación general
  • Sector: Administración educativa
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 8.0 /10

Great Tool for Customer Service and Help Desk

Revisado el 12/11/2022

Its good tool as compared to other but they need good documentation that is easy to understand and...

Its good tool as compared to other but they need good documentation that is easy to understand and learn about all the features.

Puntos a favor

I used it for customer service and help desk. I considered this tool after some analysis of big brands available in market. I would say the result were good and it helped us improving our help desk requirement. Conversation system is easy too.

Puntos en contra

Took some time to learn everything about this tool. My colleagues faced difficulty at initial stage but they grasped it after some time. Report export is slow.

Kenneth Jordy
Calificación general
  • Sector: Servicios financieros
  • Tamaño de la empresa: 10.000+ empleados
  • Software usado A diario durante Más de un año
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Kustomer as your ticketing application

Revisado el 26/4/2024

So far the experience with this application is still good and it is still recommended. It helps...

So far the experience with this application is still good and it is still recommended. It helps organize and make tasks easier.

Puntos a favor

We use Kustomer for ticketing on emails and tickets relating to calls. It is valuable as we notate every interaction to assist customers on this application. This makes it easier to backtrack and review every customer interaction our customers have with us. It is fairly sorted and dated to avoid confusion as well and it is really easy to use!

Puntos en contra

I experienced some flaws on the application mainly when merging tickets. Sometimes when we receive a new call, it will reroute even though we are still engaged on a different ticket, making it chaotic and sometimes you'll commit mistakes with merging the wrong ticket. It is inconvenient to split tickets on this application

Mostrando 5 opiniones de 59 Todas las opiniones

Preguntas frecuentes sobre Kustomer

He aquí algunas preguntas frecuentes sobre Kustomer.

Kustomer ofrece los siguientes planes de precios:

  • A partir de: US$ 89,00/mes
  • Modelo de precios: Suscripción
  • Prueba gratis: No disponible

Los clientes habituales de Kustomer son:

2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000

Kustomer admite los siguientes idiomas:

inglés

Kustomer admite los siguientes dispositivos:

Kustomer se integra con las siguientes aplicaciones:

8x8 Contact Center, Acuity Scheduling, Ada, Adobe Commerce, Aircall, Amazon Redshift, Assembled, BigCommerce, Calabrio ONE, Calendly, Chargify, Clearbit, Convey, Customer Thermometer, Delighted, Dialpad, EvaluAgent, Five9, Fivetran, FullStory, Genesys Cloud CX, Gmail, Gong.io, Instabug, Instagram, JIRA Service Management, Jira, Klaus, Klaviyo, Looker, LoyaltyLion, MaestroQA, Medallia Agent Connect, MessageBird, Meta for Business, Nicereply, Olark, Operations Hub, Playvox, Promoter.io, Segment, Shelf, Shopify, Slack, Snowflake, Solidus Smart, Solvvy, Spree, SupportSync, SurveyMonkey, Swell, Talkdesk, Twilio, Twitter/X, UJET, Unbabel, WhatsApp, Yotpo, Zingtree, Zipwhip, eRecharge Byte Mobile Recharge Software, masvoz

Kustomer ofrece las siguientes opciones de asistencia:

E-mail/Help Desk, Preguntas frecuentes/foro, Base de conocimientos, Asistencia telefónica, Chat

Categorías relacionadas

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