--- description: Busca información actualizada sobre EvantoDesk en GetApp Colombia. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara EvantoDesk con productos similares hasta encontrar la opción adecuada. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: EvantoDesk: precios, funciones y opiniones | GetApp Colombia 2026 --- Breadcrumb: [Inicio](/) > [Software de help desk](/directory/287/help-desk-ticketing/software) > [EvantoDesk](/software/108581/evantodesk) # EvantoDesk Canonical: https://www.getapp.com.co/software/108581/evantodesk > EvantoDesk es un software de mesa de ayuda simple y un software de atención al cliente simple específicamente para pymes. > > Veredicto: 3 usuarios lo han valorado con **5.0/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **5.0/5** | 3 Opiniones | | Facilidad de uso | 5.0/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.7/5 | Basado en las opiniones generales | | Relación calidad-precio | 5.0/5 | Basado en las opiniones generales | | Funciones | 5.0/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 100% | (10/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Evanto - **Ubicación**: East Harptree, RU - **Constitución**: 2014 ## Contexto comercial - **Precio inicial**: US$ 15,00 - **Modelo de precios**: (Prueba gratis) - **Público objetivo**: Trabajador autónomo, 2-10, 11-50, 51-200, 201-500 - **Despliegue y plataformas**: Cloud, SaaS, Web, Android (móvil), iPhone (móvil), iPad (móvil) - **Idiomas admitidos**: inglés - **Países disponibles**: Alemania, Australia, Brasil, Canadá, China, Estados Unidos, India, Japón, México, Reino Unido ## Funciones - API - Alerts/Escalation - Aplicación móvil - Chat en tiempo real - Comunicación multicanal - Creación de informes/análisis - Creación de marca personalizable - Enrutamiento automatizado - Gestión de SLA (Service Level Agreement) - Gestión de flujos de trabajo - Gestión de la base de conocimiento - Gestión de tickets - Importación y exportación de datos - Integración de redes sociales - Métricas de rendimiento - Portal de autoservicio - Priorización - Real-Time Notifications ## Integraciones (en total: 4) - Mailchimp - Meta for Business - Twitter/X - Zapier ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Software de help desk](https://www.getapp.com.co/directory/287/help-desk-ticketing/software) ## Alternativas 1. [Zendesk Suite](https://www.getapp.com.co/software/9448/zendesk) — 4.4/5 (4079 reviews) 2. [Milvus](https://www.getapp.com.co/software/132287/milvus) — 4.8/5 (298 reviews) 3. [Freshdesk](https://www.getapp.com.co/software/10317/freshdesk) — 4.5/5 (3425 reviews) 4. [LiveAgent](https://www.getapp.com.co/software/91301/liveagent) — 4.7/5 (1781 reviews) 5. [BeyondTrust Remote Support](https://www.getapp.com.co/software/113939/bomgar) — 4.6/5 (2010 reviews) ## Opiniones ### "Excellent support process enabler" — 5.0/5 > **David** | *11 de septiembre de 2018* | Marketing y publicidad | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Enables one email address to be used for all types of request, which can then be quickly passed to the appropriate agent to resolve. - Makes sure that nothing 'falls between the cracks' of a rapidly growing business. > > **Puntos en contra**: There were a couple of UX queries we had, but these were virtually instantly resolved by the team at Evantodesk > > We have been able to move away from using personal email addresses to handle support requests, to implementing one support email address (at our domain name) through which all requests flow. - Then, regardless of to whom each case is assigned, communications go back to the client from the same email address they contacted. And we have clear sight of how many tickets are still open and how long it takes us to resolve different requests etc - great for understanding where we should focus our own process/systems improvements ----- ### "Quality product yet good value" — 5.0/5 > **Luke** | *5 de enero de 2017* | Alimentación y bebidas | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: It has a clean easy to use design and so we have barely needed to train our staff. The workflows save us time and the alerts to our email addresses ensure we can react quickly to new orders and replies to existing orders. Has given us confidence that we are on top of all orders now and so we feel confident as we are now expanding and opening a new branch in Bristol. > > **Puntos en contra**: The ticket list can sometimes be slow to open. Some bugs were present when we started using it but in the past few weeks, we have not encountered any bugs so they must now be fixed. > > EvantoDesk has really helped us manage our organic box orders and we are no longer missing any orders which used to happen when we used just email software. It has been easy to use and setup and the workflows have been really important in alerting us to new orders and responses. The design is a pleasure to use and as we grow we may use the other features such as live chat and possibly the help docs and forums. Customer support is just office hours but we haven't needed it too much. EvantoDesk has agreed to integrate with our online orders software and is friendly, professional people to deal with. ----- ### "Has all the features you need. We searched high and low for all these features." — 5.0/5 > **Usuario verificado** | *4 de febrero de 2018* | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: I literally looked for months for software that could handle everything I needed for my IT support company. Every time I thought we found it, basic features would be missing and support would never get back to me. I thought most of these should be included but EvantoDesk is the only one that had everything\! Support have been VERY responsive getting back to us in minutes. > > **Puntos en contra**: UI is a little "techy" but they are working on that. Still usable, it just would be better if redesigned for non-geeks. > > I literally looked for months for software that could handle everything I needed for my IT support company. Every time I thought we found it, basic features would be missing and support would never get back to me. I thought most of these should be included but EvantoDesk is the only one that had everything\! Support have been VERY responsive getting back to us in minutes. ## Enlaces - [Ver en GetApp](https://www.getapp.com.co/software/108581/evantodesk) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | ----- ## Datos estructurados