--- description: Busca información actualizada sobre Playvox en GetApp Colombia. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara Playvox con productos similares hasta encontrar la opción adecuada. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Playvox: precios, funciones y opiniones | GetApp Colombia 2026 --- Breadcrumb: [Inicio](/) > [Software de contact center](/directory/593/contact-center/software) > [Playvox](/software/108425/playvox) # Playvox Canonical: https://www.getapp.com.co/software/108425/playvox Página: 1 de 6\ Siguiente: [Página siguiente](https://www.getapp.com.co/software/108425/playvox?page=2) > Con Playvox, centralizarás y automatizarás todo tu proceso de control de calidad. Esto garantiza que el desempeño de calidad siempre esté supervisado, medido, formado, reconocido y recompensado. Playvox ayuda a los equipos de atención al cliente a centrarse en lo más importante al optimizar las tareas diarias, aumentando así la satisfacción con el trabajo. > > Veredicto: 109 usuarios lo han valorado con **4.8/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.8/5** | 109 Opiniones | | Facilidad de uso | 4.7/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.7/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.7/5 | Basado en las opiniones generales | | Funciones | 4.7/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: Playvox - **Constitución**: 2012 ## Contexto comercial - **Público objetivo**: 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: inglés - **Países disponibles**: Alemania, Argentina, Australia, Brasil, Canadá, Colombia, España, Estados Unidos, Francia, Irlanda, México, Portugal, Reino Unido, Sudáfrica ## Funciones - API - Alertas y notificaciones - Alerts/Escalation - Análisis de productividad - Análisis de sentimientos - Análisis de tendencias - Análisis visual - Base de datos de empleados - Búsqueda/filtro - CRM - Cambio de turnos - Chat en vivo - Codificación y control de documentos - Comunicación multicanal - Contratación de empleados - Creación de informes y estadísticas - Creación de informes/análisis - Employee Coaching Tools - Encuestas de cliente - Encuestas y comentarios ## Integraciones (en total: 23) - Amazon Connect - BroadVoice Cloud PBX - Calendly - Cirrus - CloudTalk - Dialpad - Freshdesk - Freshdesk Omni - Glia - Help Scout - Helpshift - Intercom - Kustomer - LiveChat - Natterbox … y 8 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Software de contact center](https://www.getapp.com.co/directory/593/contact-center/software) ## Categorías relacionadas - [Software de contact center](https://www.getapp.com.co/directory/593/contact-center/software) - [Software de gestión de la calidad](https://www.getapp.com.co/directory/144/quality-management/software) - [Herramientas para medir la satisfacción del cliente](https://www.getapp.com.co/directory/1029/customer-satisfaction/software) - [Software de servicio al cliente](https://www.getapp.com.co/directory/231/customer-service/software) - [Software de gestión de personal](https://www.getapp.com.co/directory/267/workforce-management/software) ## Alternativas 1. [Zendesk Suite](https://www.getapp.com.co/software/9448/zendesk) — 4.4/5 (4090 reviews) 2. [LiveAgent](https://www.getapp.com.co/software/91301/liveagent) — 4.7/5 (1787 reviews) 3. [Freshdesk](https://www.getapp.com.co/software/10317/freshdesk) — 4.5/5 (3470 reviews) 4. [LiveChat](https://www.getapp.com.co/software/8385/livechat) — 4.6/5 (1727 reviews) 5. [HelpDesk](https://www.getapp.com.co/software/116767/helpdesk) — 4.6/5 (182 reviews) ## Opiniones ### "Fantastic for Maintaining Neutrality in Internal Review Software" — 5.0/5 > **Shelby** | *16 de octubre de 2020* | Salud, bienestar y deporte | Valoración de la recomendación: 7.0/10 > > **Puntos a favor**: I love the ability to keep up with my progress as I grow in my role at my company. > > **Puntos en contra**: I wish the interface was more modern and more user-friendly. ----- ### "Playvox is perfect for quality assurance between teams." — 5.0/5 > **David** | *1 de noviembre de 2024* | Servicios para el consumidor | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: Useful solution for coaching sessions and calibrations. Provides everything needed such as grouping in teams and a robust selection of customizable actions. > > **Puntos en contra**: Very rarely the text processor can glitch out, so I believe an auto-save feature for what you're writing would be pretty cool. > > Great tool for keeping track of coaching sessions and do calibrations between teams. It is really useful for a team lead to keep documentation on their team members progress. ----- ### "very good" — 2.0/5 > **Usuario verificado** | *31 de octubre de 2020* | Logística y cadena de suministro | Valoración de la recomendación: 6.0/10 > > **Puntos a favor**: It is very accurate and I thing there is no mistake happened with me > > **Puntos en contra**: I think this program is very good but some times I feel that is not fair in total score ----- ### "Playvox rocks\!\!\!\!" — 5.0/5 > **Khim Cate** | *27 de octubre de 2023* | Transporte/transporte en camión/ferrocarril | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: I like how transparent Playvox is. You can easily see the summary of your reports and scores. You can also see what was already signed and acknowledged. It also summarizes your monthly scores, which is great and the notifications are real time. > > **Puntos en contra**: None, everything is great and easy to access. > > It is great and easy to use. We use it as a tool for monitoring client phone calls and providing feedback to employees. It makes everything easier since everything is organized. ----- ### "Evaluating made easier" — 5.0/5 > **BRENNO** | *25 de febrero de 2021* | Banca | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: I like that it's way easier to evaluate peers through playvox than it was with our previous method. We can also make better data analysis, and the process is faster. Training people to use Playvox is also not complicated at all. It's also very easy to train people to use it, since the tool is pretty much straight forward. Some wise guy said that the devil is within the details, and I really like the animation that appears when we complete the weekly workload\! Clicking in evaluations we are able to access previous analysys and correct something that may be wrong, but I'll discuss that further in the next questions. And even though few people within my organization use it, I quite enjoy the possibility of personalization, when you can put your picture in your profile. > > **Puntos en contra**: Sometimes I encounter some difficulties while looking for previous evaluations, but I'm already in touch with those responsible for playvox support in my company. That's troublesome because sometimes mistakes occur during the evaluation and we need to check thoses evaluations again, which can take a while because of those filters that aren't that clear to use. > > We spent valuable time with our previous quality assessment method, and playvox was basically a revolution inside the company. It's also easier to train other people to use, and it consolidates very important data that help us improve the quality of our analysis within our squad. We recently more than doubled the number of people evaluating their peers, and it was a smooth process. Some doubts naturally came, but within a couple of days everybody was able to use the tool in a proper manner. The integration between Looker (our data tool) and playvox allows us to measure our team regarding quality of the analysys, our previous methods made data handling very difficult. Not to mention playvox's own graphics and collection of data. The "reports" part in Playvox is also really helpful in determining the total of evaluations per team in a time period. By using this tool we can reassure the team that every evaluation is being done properly, in the right numbers and in a timely fashion. ----- Página: 1 de 6\ Siguiente: [Página siguiente](https://www.getapp.com.co/software/108425/playvox?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.com.co/software/108425/playvox) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | pt | | | pt-PT | | ----- ## Datos estructurados