--- description: Busca información actualizada sobre ChurnZero en GetApp Colombia. Lee opiniones verificadas y descubre sus funciones, características, precios y usabilidad. Compara ChurnZero con productos similares hasta encontrar la opción adecuada. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: ChurnZero: precios, funciones y opiniones | GetApp Colombia 2026 --- Breadcrumb: [Inicio](/) > [Software de compromiso del cliente](/directory/650/customer-engagement/software) > [ChurnZero](/software/108329/churnzero) # ChurnZero Canonical: https://www.getapp.com.co/software/108329/churnzero Página: 1 de 6\ Siguiente: [Página siguiente](https://www.getapp.com.co/software/108329/churnzero?page=2) > ChurnZero es una plataforma de participación y retención de clientes para equipos de éxito del cliente de empresas basadas en suscripción para reducir la rotación y aumentar las renovaciones. > > Veredicto: 130 usuarios lo han valorado con **4.7/5**. De los mejores valorados en **Probabilidad de recomendación**. ----- ## Estadísticas y valoraciones rápidas | Métrica | Calificación | Detalles | | **En general** | **4.7/5** | 130 Opiniones | | Facilidad de uso | 4.3/5 | Basado en las opiniones generales | | Asistencia al cliente | 4.9/5 | Basado en las opiniones generales | | Relación calidad-precio | 4.7/5 | Basado en las opiniones generales | | Funciones | 4.5/5 | Basado en las opiniones generales | | Porcentaje de recomendaciones | 90% | (9/10 Probabilidad de recomendación) | ## Sobre el proveedor - **Empresa**: ChurnZero - **Ubicación**: Arlington, EE. UU. - **Constitución**: 2015 ## Contexto comercial - **Precio inicial**: US$ 12.000,00 - **Público objetivo**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Despliegue y plataformas**: Cloud, SaaS, Web - **Idiomas admitidos**: inglés - **Países disponibles**: Australia, Bélgica, Canadá, Estados Unidos, Irlanda, Israel, Nueva Zelanda, Países Bajos, Reino Unido ## Funciones - API - Acciones activadas por evento - Alertas de cuenta - Alertas y notificaciones - Análisis ad hoc - Análisis de evolución de ventas - Análisis de sentimientos - Análisis de tendencias - Análisis de texto - Análisis predictivo - Análisis visual - Autorizaciones basadas en roles - Base de datos de clientes - Base de datos de clientes - Base de datos de contactos - Búsqueda/filtro - CRM - Campos personalizables - Cartografía del viaje de cliente - Checklists ## Integraciones (en total: 33) - AskNicely - Chargebee - ChartMogul - Copper - Freshdesk - Freshsales - Gmail - Google Calendar - Google Workspace - Help Scout - HubSpot CRM - Intercom - Jira - Maxio - Microsoft Teams … y 18 integraciones más ## Opciones de asistencia - E-mail/Help Desk - Preguntas frecuentes/foro - Base de conocimientos - Asistencia telefónica - Chat ## Categoría - [Software de compromiso del cliente](https://www.getapp.com.co/directory/650/customer-engagement/software) ## Categorías relacionadas - [Software de compromiso del cliente](https://www.getapp.com.co/directory/650/customer-engagement/software) - [Software de gestión de experiencia del cliente](https://www.getapp.com.co/directory/601/customer-experience/software) - [Software para el éxito del cliente](https://www.getapp.com.co/directory/959/customer-success/software) - [Software CRM](https://www.getapp.com.co/directory/230/crm/software) - [Software de seguimiento comercial](https://www.getapp.com.co/directory/3059/sales-tracking/software) ## Alternativas 1. [LiveAgent](https://www.getapp.com.co/software/91301/liveagent) — 4.7/5 (1787 reviews) 2. [monday CRM](https://www.getapp.com.co/software/2056613/monday-crm) — 4.7/5 (466 reviews) 3. [Zendesk Suite](https://www.getapp.com.co/software/9448/zendesk) — 4.4/5 (4090 reviews) 4. [Customerscore.io](https://www.getapp.com.co/software/2079342/customerscore-io) — 4.8/5 (17 reviews) 5. [HubSpot Service Hub](https://www.getapp.com.co/software/119575/hubspot-service-hub) — 4.4/5 (191 reviews) ## Opiniones ### "Great product and even better support\!" — 5.0/5 > **David** | *28 de febrero de 2018* | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: The piece we have enjoyed the most is the assistance we have received through our onboarding process. Our CSM has been great, giving us a full understanding of the solution's capabilities, best practices across the industry and many other tips for a successful deployment. The simplicity of integrating ChurnZero to other tools used in our business has been wonderful. Finally, the ability to segment our base in many different ways is very helpful along with the fact that we can build our own workflows, task creation and responses to live events has made our CSM team much more efficient and effective. > > **Puntos en contra**: 1) When attempting to create responses to live events in our application, it would be much simpler to work with specific attributes rather than segments. This is something that was raised and work is being done to implement the ability. 2) Unable to see a log of email communications - we have resorted to including our email addresses to the BCC list on every outbound email to ensure the messages are being delivered > > It is helping us in our fight to reduce churn and proactively communicate with our customer base. ----- ### "Sophisticated machine" — 5.0/5 > **Ana** | *11 de marzo de 2022* | Logística y cadena de suministro | Valoración de la recomendación: 9.0/10 > > **Puntos a favor**: The integration and CS support we have gotten > > **Puntos en contra**: The fact that you cannot @ mention colleagues and interact real time > > Usage insights, NPS launch, Support ticket view ----- ### "I have a lot more to learn" — 4.0/5 > **Virginia** | *11 de marzo de 2022* | Seguros | Valoración de la recomendación: 6.0/10 > > **Puntos a favor**: We are able to review and interact with data we didn't previously have in a digestible format. We are more easily able to codify and standardize department practices. > > **Puntos en contra**: There are limitations to segmentation that make using other features difficult. Also, setting up some of the segments is cumbersome and confusing and there are no features to help with clean up. > > I have a lot more to learn, and I have run into some roadblocks, but we have a great support team working with us that has guided me through my frustrations. ----- ### "Visibility Is Power" — 5.0/5 > **Sam** | *19 de noviembre de 2018* | Marketing y publicidad | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: There are so many benefits in utilizing ChurnZero. However what I like most is that you're able to see the big picture. From churn scores to net promoter scores, you're able to see client health. When you have dozens and dozens of clients, it's easy to lose track of what's going on. It's easy to have client's slip through the cracks. Using ChurnZero significantly reduces that risk. > > **Puntos en contra**: Learning how to use a lot of the features does take some time before you're comfortable with it. > > It's all about protecting the MRR, my experience has been great. ----- ### "Great software to manage your customers and reduce churn" — 5.0/5 > **Sharon** | *8 de junio de 2019* | Tecnología y servicios de la información | Valoración de la recomendación: 10.0/10 > > **Puntos a favor**: Very simple to to use when we compared it with competitors, integration to other software like SalesForce and Zendesk was smooth. ChurnZero is the 'working platform' in which our CSMs manage their daily operations, good dashboards exists to provide 360 view of your customers overall health. > > **Puntos en contra**: I'm hoping that in the soon future they'll develop some AI capabilities that will be able to predict churn according to data analysis. > > Excellent. ChurnZero assisted us to keep our churn under control and reduce it. Their support team is super efficient and fast and our queries quickly addressed. ----- Página: 1 de 6\ Siguiente: [Página siguiente](https://www.getapp.com.co/software/108329/churnzero?page=2) ## Enlaces - [Ver en GetApp](https://www.getapp.com.co/software/108329/churnzero) ## Esta página se encuentra disponible en los siguientes idiomas | Local | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Datos estructurados