Sobre Epos Now

Epos Now es un sistema de punto de venta basado en la nube que ofrece a las empresas de restaurantes y comercios minoristas una plataforma única y centralizada desde la cual controlar el inventario, la parte administrativa y la actividad de los empleados. Con pagos integrados, sistema de reservas online y panel personalizable, Epos Now tiene como objetivo ofrecer una solución eficiente de punto de venta.

Para administrar las operaciones de punto de venta de manera efectiva, Epos Now se integra con los principales métodos de pago, incluidos Mercury, PayPal y Apple Pay. Además, con la API de Epos Now, los usuarios pueden conectarse a cualquier otra pasarela de pago. Con los pagos integrados, Epos Now ofrece a los clientes la flexibilidad de pagar con tarjeta de crédito, reloj o smartphone. La aplicación móvil nativa para iOS y Android de Epos Now ofrece una mayor flexibilidad al permitir a los usuarios procesar pagos y acceder a sus funciones sobre la marcha.

Además del procesamiento de pagos, Epos Now facilita la gestión de inventarios, clientes y empleados. Con la tecnología de supervisión de stock, Epos Now permite a los usuarios crear órdenes de compra automáticamente. Epos Now mantiene una base de datos central de clientes que permite a los usuarios enviar facturas, otorgar créditos y recopilar información de marketing fácilmente de los clientes. Al ofrecer amplias opciones de creación de informes, Epos Now permite a los usuarios obtener información práctica en tiempo real sobre el rendimiento de ventas, productos y empleados.

Precios desde:

GBP 25,00/mes

  • Versión gratuita
  • Prueba gratis
  • Suscripción

Las 5 mejores alternativas a Epos Now

Clientes habituales

  • Trabajadores autónomos
  • Empresas pequeñas (2-50)
  • Empresas medianas (51-500)
  • Empresas grandes (500 o más)

Implementación

  • Basado en la nube
  • Entorno local

Disponible en los países siguientes

Australia, Canadá, España, Reino Unido, Guernesey , Irlanda, Isla de Man, Jersey, México, Nueva Zelanda, Estados Unidos

Idiomas admitidos

español, inglés

Precios desde:

GBP 25,00/mes

  • Versión gratuita
  • Prueba gratis
  • Suscripción

Las 5 mejores alternativas a Epos Now

Imágenes

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Funciones

Funcionalidades totales de Epos Now: 73

  • API
  • Acceso móvil
  • Acceso sin conexión
  • Actualizaciones en tiempo real
  • Análisis de evolución de ventas
  • Análisis en tiempo real
  • Automatización de pedidos
  • Base de datos de clientes
  • Catálogo de productos
  • Compras y recepción
  • Controles o permisos de acceso
  • Controles por separado
  • Creación de informes en tiempo real
  • Creación de informes y estadísticas
  • Creación de informes/análisis
  • Cuentas de clientes
  • Datos en tiempo real
  • División de cuentas
  • Facturación
  • Firma electrónica
  • Gestión de artículos reservados
  • Gestión de clientes
  • Gestión de cocinas y de menús
  • Gestión de comercio electrónico
  • Gestión de comercios minoristas
  • Gestión de contactos
  • Gestión de descuentos
  • Gestión de empleados
  • Gestión de facturas
  • Gestión de ingresos
  • Gestión de inventario de minoristas
  • Gestión de inventarios
  • Gestión de pedidos
  • Gestión de promociones
  • Gestión de recibos
  • Gestión de stock
  • Gestión de tablas
  • Gestión de tarjetas de regalo
  • Gestión de transacciones
  • Gestión de usuarios
  • Gestión de órdenes de compra
  • Historial de transacciones
  • Impresión de códigos de barras
  • Informes de ventas
  • Informes personalizables
  • Integraciones de terceros
  • Integración contable
  • Lectura de código de barras/tickets
  • Métricas de rendimiento
  • Pagos electrónicos
  • Panel de actividades
  • Pantalla táctil
  • Para comercio detallista
  • Para panaderías
  • Para restaurantes
  • Pedidos en línea
  • Procesamiento de pagos
  • Procesamiento de pedidos
  • Procesamiento de tarjetas de crédito
  • Programa de fidelización
  • Punto de venta (POS)
  • Punto de venta (POS) al por menor
  • Punto de venta para restaurantes
  • Reconocimiento de códigos de barras
  • Registro de entrada/salida
  • Registro de pedido
  • Reloj registrador
  • Seguimiento de inventario
  • Seguimiento de pedidos
  • Seguridad de datos
  • Sincronización de datos
  • Tratamiento de pedidos
  • Varias ubicaciones

Alternativas

Upserve

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ACCEO Smart Vendor

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posmatic

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With the posmatic app, users in the catering and hotel industries can use their iPads as part of a cash register...

Toast POS

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Opiniones

Calificación general

3,5 /5
(316)
Relación calidad-precio
3,3/5
Funciones
3,5/5
Facilidad de uso
3,6/5
Asistencia al cliente
3,3/5

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Mostrando 5 opiniones de 316
Jerica
Calificación general
  • Sector: Agricultura
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 6.0 /10

Difficult implementation, but lots of potential

Revisado el 24/2/2017

We are starting feed/retail/animal health products store, and wanted a cloud-based system with more...

We are starting feed/retail/animal health products store, and wanted a cloud-based system with more flexibility than the dinosaur server-based systems typically used in our industry. We asked a TON of questions, demoed multiple systems, and decided Epos Now was the best fit; we've had the system for 4 months. Implementation was rough, to say the least. We were told customer service was based out of North Carolina; however, most of the reps we've talked to are very British. Nothing against Britts, but lingo is different, business is different, time zones are different- all making for minor challenges that we were not anticipating. Our implementation manager hung up on us mid-call when she had to go catch her train. We were instructed to enter products one way, then told we had to delete everything we'd entered (DAYS of work) and do it all over again. It cannot accept payments over $, which matters if you sell a large amount of product or invoice monthly. It is weight integrated, and when I was doing my initial inquisitions, made it clear that we would sell feed/seed in ounces, pounds, and tons with decimal values; the system only can measure in kilograms, which is not practical for most US applications. Manager overrides require the sales associate to log-out and the manager to log-in; an override code would be so much more efficient. However, when you actually have a client in front of you for a simple transaction, the transactions are smooth and easy. The sales interface is very user-friendly. It works great in the remote setting for pop-up shops. It was not expensive. The apps are interesting- it's nice that it makes the basic system very affordable and there are many apps available, but it is overwhelming to know which apps I need and how to use them. It could also potentially get expensive if you added many apps. As a young company, they are motivated and do continually work to improve the product and add frequent updates; however, we were told some features were a part of the system, but after purchasing the system were told that they would be available in the 'next update'. After about 2 months, we had a serious discussion about ditching this system and switching to another. We ultimately decided to stay with this system, accepting that all systems had limitations, and crossing our fingers that the worst was over. It does appear that the worst is over; however, we've only been going at this for 4 months, so ultimately time will tell.

Puntos a favor

Sales interface and usability for transactions
Overall look and style of equipment and graphics
Price for value
Mobility and Flexibility

Puntos en contra

Misleading information during demo/search process
Unreliable support during implementation
Lack of standard features and functions- units of measurement, limit on dollar amounts, etc
Confusion regarding which features are/not available via apps

Catherine
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 10.0 /10

Modifiable POS System that is easy to use, quick update availability, and economically friendly

Revisado el 24/2/2017

When researching POS systems, I ran across a plethora of them out there. I set up online displays...

When researching POS systems, I ran across a plethora of them out there. I set up online displays where I could interact with different systems. The problem I encountered is that we are a hardware, tool, and lumberyard retail store. With this means thousands upon thousands of products, skus, and etc. In addition, lumber prices fluctuate weekly. As a result, we have to have the capability of easily modifying prices. From the 6 different POS systems I interacted with, Epos Now was the simplest, user-friendly, and MOST economical. In addition, the customer service and response time to questions before we ever purchased the system was almost instantaneous. When your livelihood depends on being able to make sells, update products, add products, create applicable categories, track sales, itemize most often sold products, track profit/loss margins, and etc., it is a necessity to have a company that will grow with you and teaches you how to continually grow. For us, Epos Now has been phenomenal. The quick customer response and having your own 'handler' so to speak is great! I seek assistance from (Epos Now representative), and he never fails. He is quick to respond, quick to offer aid, and he teaches the program. He isn't a fixer where you have to continually call to have the same issue fixed. He is an educator. He teaches me about the errors I create when I am utilizing the system, and he demonstrates how to solve the problem.

Puntos a favor

What I like most about the product is the simplistic layout, the fact that the system is economical, the ease of learning the system, the quick access to help when it is needed. If your POS system fails, you have to have access to help and Epos Now is there when you need it-you don’t have to wait days to hear back. Another feature that I love is the tracking and reports. I love that I can track what customers order and be able to send emails when customers make payments on their credit accounts is phenomenal. Our customers love this feature.

Puntos en contra

I wish the measurement was in standard measurements instead of metric. For example, we sell nails and screws by the pound, but in the system we don't have the option to choose pound, but it isn't the end of the world instead we set it up as l (liter) but when you establish the cost it doesn't matter if it is showing as l or lb because you set it up as cost per 1 unit-whatever unit you choose to use. This is the same issue with measurement instead of foot, there is a meter, but it is still manageable without the standard measurement. The only option currently with Epos Now is metric, but it is my understanding that standard measurement is coming soon.

Mathew
Calificación general
  • Sector: Comercio minorista
  • Tamaño de la empresa: 11-50 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 0.0 /10

Extremely Disappointing

Revisado el 6/8/2020

I am so disappointed in EPOS NOW support. My system is running extremely slow and my staff and...

I am so disappointed in EPOS NOW support. My system is running extremely slow and my staff and customers are complaining. Support tried everything they could and even sent a replacement computer. Neither has worked. I reached out to their online community and was told support would call me. That was 3 weeks ago. Software is buggy and and the IBC integration has issues completing the sale on EPOS. I have called IBC and they have assured me the issue lies with EPOS. Have requested call backs and raised tickets and no response. Regretting this purchase.

Thank you for your response but guess what...still no call or response from your team. I will be contacting AMERICAN EXPRESS and refusing charges until such time your company can provide the service I am paying you for and you agreed to provide.

Since my last update 1 week ago, I received a call from [SENSITIVE CONTENT HIDDEN] who was very helpful. He took a video of my system running very slowly and a copy of the system logs. He said they would get back to me and here we are 1 week later with no response. This is becoming a real pain in the a**. This is not right and not the way any customer should be treated. How do I go about getting a full refund at this point???????

Another update, still no response from anyone at EPOS. Complete Radio Silence. Our IBC terminal stops working many times a day now and our system is unassigning the license at least once a day. The problems keep piling up and no one responds from EPOS.

Puntos a favor

I like the User Interface but thats about it.

Puntos en contra

The constant problems. My system runs so slow my staff does nothing but complain about it. It takes 5 to 10 senconds for the cash drawer to open. The systems boots us out at least once a day. The IBC integration is a joke. I have assured by IBC that the issue lies with EPOS. Customer service does not exist. We cant get through to anyone, return phone calls do not happen and requesting service via a web ticket does not work either. Currently in the process of refusing all charges from EPOS until the issues are resolved.

Fran
Calificación general
  • Sector: Ropa y moda
  • Tamaño de la empresa: 2-10 empleados
  • Software usado A diario durante 6-12 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 9.0 /10

Good system, but the true shining star is one of their employees.

Revisado el 7/7/2017

Puntos a favor

We purchased your POS systems for both of our shops earlier this spring. We were upgrading our Gettysburg shop and opening a new location in Charleston, South Carolina. On the day before our opening, we installed the Bixelon barcode printer, and the plan was to print all of our labels that day so we'd be able to open and take sales the next day, April 1.

When we tested the labels we'd printed, we found that none of them would scan, which was a major problem for us opening the next day. One of the Customer Support had been working with us already through weeks of a difficult installation in our Gettysburg shop, and when we realized the issue with the labels not scanning, he had already gone home for the day. It was a Friday night, and we were in a panic. Thankfully, a lady working your call line was able to reach out, and that customer support went above and beyond the call of duty, working with us for literally hours, ultimately discovering a bug within Google Chrome that was causing the issue. He then quickly fixed the problem, allowing us to print labels for all of our hundreds of hats and to open on time the next morning, with our system fully operational.

Since then, continued to be quickly responsive to any issues we have encountered. We have been meaning to write this letter for some time now, but opening a new shop has been all consuming. We are ever so grateful to the customer support and feel that he is a true asset to your company. He is patient, personable, and calm, and a fine representative of your business. If he were our employee, he'd most certainly be first in line for a promotion.

Michele
Calificación general
  • Sector: Hostelería
  • Tamaño de la empresa: 51-200 empleados
  • Software usado A diario durante 1-5 meses
  • Fuente de la reseña

Calificación general

  • Relación calidad-precio
  • Facilidad de uso
  • Asistencia al cliente
  • Probabilidad de recomendación 2.0 /10

Terrible Customer Service

Revisado el 30/4/2021

This system isn't as good as the one we changed from. Our old system got bought out and we were...

This system isn't as good as the one we changed from. Our old system got bought out and we were forced to change and I talked to many reps and looked at reviews and I can say that I was misled. Our system is supposed to come with 24 hour customer service and it definitely doesn't.

Puntos a favor

Easy to set up and use for basic functions

Puntos en contra

No ability to set specific times for orders to be prepared by. With so many take out orders happening, it would be nice to have the ability to have a set way to tell the kitchen when an order was being picked up instead of using "notes". It is terrible that if a bartender adds drinks to a ticket, the ticket gets switched to the bartender's ticket. Now our bartender has to keep paper tabs for customers and give them to the servers so that the tickets don't get switched. The worst is the almost non-existent customer service. If you need help "fast", forget it. I've waited on average of over 40 minutes to speak to a tech support member. Once I get them, they are helpful, but getting to them is crazy. I've tried the WhatsApp with the same problem. I've sent messages and didn't get any response for over a half hour. They make it sound like you will get immediate help, this is absolutely not true. I feel like once you are past your first month, you are on your own...they really don't care about you or any issues you might have. I am very unhappy with my decision to choose this POS system.

Alternativas consideradas

Lightspeed Restaurant y Toast POS

Razones para elegir Epos Now

Ambur was discontinued

Razones para cambiar a Epos Now

Sales Rep was better and I felt like there would be good tech support....I was wrong!
Mostrando 5 opiniones de 316 Todas las opiniones

Preguntas frecuentes sobre Epos Now

He aquí algunas preguntas frecuentes sobre Epos Now.

Epos Now ofrece los siguientes planes de precios:

  • A partir de: GBP 25,00/mes
  • Modelo de precios: Versión gratuita, Suscripción
  • Prueba gratis: Disponible

Los clientes habituales de Epos Now son:

Trabajador autónomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000

Epos Now admite los siguientes idiomas:

español, inglés

Epos Now admite los siguientes dispositivos:

Android (móvil), iPhone (móvil), iPad (móvil)

Epos Now se integra con las siguientes aplicaciones:

Appointedd, Deputy, Eventbrite, Feefo, Gmail, Google Calendar, Loyal Zoo, Mailchimp, Megaventory, PayPal, Quickbooks Online, Sage 50cloud Accounting, Salesforce Sales Cloud, Trustpilot, Wufoo, Xero, Zapier

Epos Now ofrece las siguientes opciones de asistencia:

E-mail/Help Desk, Asistencia telefónica, Asistencia 24/7, Chat

Categorías relacionadas

Ver todas las categorías de software encontradas para Epos Now.